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Ken W. Trotter Tel 630 824-9140 Chicago, Illinois Midwest Area Mobile 224 277-7000 kwtac@yahoo.com www.linkedin.


OBJECTIVE Seeking Business Development Consulting Projects that demand an entrepreneurial focus to accomplish the management objectives as detailed by the stated strategies of the board and corporate leadership. SUMMARY OF QUALIFICATIONS An executive with 35 plus years of management, business development, & project consulting experience in Local, International, US Military markets, & U.S. Government Contracts: Establishment of Turn Key communication contact center (BPO/KPO & Data Processing) from concept to full operations for a dental laboratory; including permits, tax incentives, contracts, operations, and IT infrastructure. Exceeding metrics & benchmarks interfacing with marketing, customer service, business development, back office services & logistics. Turned around a Meat Processing facility and retail outlet, developed marketing strategy and established distribution channels for Food Service, Wholesale Distributors, & Retail establishments. Implemented successful marketing strategies for a family portrait studio/photo laboratory using saturation distribution in select Waikiki retail outlets, hotels, & Hawaii tourist industry outlets. Project/Public Relations Officer for a startup 300 bed US Army Hospital in Tokyo, Japan.

PROFESSIONAL ACCOMPLISHMENTSWORLD WIDE SUPPORT SERVICES INC. VP/GM Facilitated the incorporation of the company acquiring a 5 year Tax Free shelter. Opened center, including build out, staffing, networks and training. Sourced, contracted & oversight with vendors, government & telco vendor agreements. Established & implemented full regiment of processes, benchmarks, policies, QA and QC. Designed training programs, supervised training of data processing, marketing, CSR agents.

Established with $350,000 Budget Bought project on line within 6 months & under budget by $50,000. After 3 months of operation, expanded night shift to include Inbound Customer Service Calls. Initiated & incorporated day shift Data Processing of Doctors/Patient records updating (KPO) & developed CAD Dental Unit Designing. Within 4 months added Diagnostic Calls, Lab Communications, & Logistical Case Scheduling with staff of 75. Expanded capacity from 50 to 125 stations while maintaining ongoing operations. With P&L responsibility repatriated initial $350,000 capital investment within 2 and half years of operations; organic funding of additional $200,000 expansion. Realized a 53% increase in Return on Human Capital Investment (RHCI). Served as spokesperson for all business, social, political, community outreach activities. PROFESSIONAL ACCOMPLISHMENTSKWT PHILIPPINES INC. General Manager--Project Administrator--Consultant Established relationships, brokering new business partnerships for export & import brands. Established new enterprises capitalizing on economic zone opportunities. Turned around a meat processing--retail goods operation garnering government AA rating ranked number one (1) meat processing facility under my stewardship in the province for 3 consecutive years. Established a supply chain of wholesale suppliers for the meat, grocery, and industrial supplies including credit lines in a capital squeezed economy. Branded & designed company packaging & established premium retail & wholesale pricing. Partnered & developed marketing programs for Food Service/Institutional & dealer industry with hotels, restaurants, supermarkets, & distributors. Established trained sales teams in product knowledge & customer service procedures. Opened new International Markets and established distribution channels for Blue Bunny Ice Cream Products (WELLS DAIRY, USA) with direct sales, supermarkets, & shopping malls. Indent broker for US and other foreign manufactured food & non-food products, averaging 20 to 30 containers per month with annual sales in the 9 to 10 million dollars. In country representative (Philippines) for DPM meat company to the US Embassy, US Defense Logistics Agency (DLA) organizations, and Asian Development Bank. Country distributor for name brands including Jim Beam Brands, Perlick, Etonic, & Taylor Made. Carried out due diligence on potential importers and distributors for foreign products. EDUCATION: THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT, BA & MS UNIVERSITY OF TENNESSEE, Martin, Business Administration, BS