S ha r on J .

Fi tzge ra l d
SENIOR EXECUTIVE/VP IT PROFILE IT executive skilled in building strategy, driving execution and delivering practical, innovative solutions that make a difference to organizations, their customers and investors. Provides vision and leadership to deliver solutions aligned with the mission, strategy, goals, and values of the organization. Change agent, team and relationship builder with strong program management experience. Accomplished in implementing large scale systems, transforming organizations and creating high performing teams. Strong leadership experience in customer and partner management, applications development, operations, and outsourcing.
Strategic Planning IT Strategy and Roadmaps Vendor Negotiations and Mgt. Portfolio Management Entech Consulting, LLC, Berwyn, PA Managing Director, Solutions Delivery

EXPERTISE AND KNOWLEDGE Leadership Change Management Program / Project Management Coaching and Mentoring CAREER HIGHLIGHTS

Organizational Development Process Improvement Team Building Outsourcing 2010 to Present

Entech is a regional management consulting and solutions delivery provider helping senior executives develop, enhance and manage their IT portfolios strategically and efficiently to improve operational performance. Entech serves start-ups through Fortune 100 companies in multiple industries including: ecommerce, healthcare, financial services, transportation, utilities, and non-profits. Lead all aspects of solutions delivery including day-to-day management of high performing groups of engineers, project managers and business analysts in the design, development and delivery of agile solutions. Delivered over 35 solutions. Most notable: a small business network B2B site for the worlds largest airline, app for a multinational financial services company for assessing and managing workflow of a new mobile wallet program, multi-partner ecommerce platform supporting order-to-cash for a major cell phone reseller, mobile platform requirements for a major bank and a custom-scripted call center application for a large national energy company. Serve as a trusted advisor to small- and medium-sized business C-levels in need of a seasoned IT executive to assist in the resolution of business technology challenges. Solutions include: performing organization assessments, vendor evaluations, building roadmaps for future success, acquisition due diligence, interim CIO work and project leadership. Visit prospective and existing executive level client stakeholders to create solution recommendations, develop quotes and statements of work. Delivered over 100 statements of work with a value over $7.5M. CEO / Executive Director P4E Foundation, US, Washington, DC 2008 to 2009

P4E is a worldwide non-profit headquartered in the Netherlands focused on improving sustainability awareness for consumers, businesses, non-profits and governments. The P4E global standard encompasses sustainability across the entire product chain, fostering continuous improvement, increased transparency while helping consumers make informed purchasing decisions. Developed the US non-profit organization from the ground up including: legal entity creation, recruiting, hiring and staff onboarding, building and equipment procurement, selection of payroll, accounting, benefits, marketing and IT vendors. Designed, marketed and facilitated two industry trade show booth presentations and marketing items. Managed US non-profit budget, expenditures and US tax reporting. Vice President / Director, IT QVC, Inc., West Chester, PA 2001 to 2008

QVC, Inc. is one of the largest multimedia retailers selling products via cable TV, the internet and mobile phones. QVC employs over 17 thousand people worldwide and is a wholly owned subsidiary of Liberty Media Corporation. Net sales total over $8B with subsidiaries in the UK, Germany, Italy, Japan and West Chester, PA. Transformed the application development processes regarding project lifecycle redesign, deliverable standardization, and department wide training resulting in efficiency savings of 20% in the overall end to end development process. Guided multi-year, enterprise data centralization program to tackle data redundancy and inconsistencies into company-wide taxonomy using a new architecture based on business domains rather than legacy models resulting in improved data quality, removal of data silos and better system integration. Developed and executed a vision for application architecture, creating an SOA framework, version control, QA and release management practices resulting in 40% savings through reuse of common services.

484-716-5767 (c)

sharon.j.fitzgerald@gmail.com

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Sharon J. Fitzgerald
SENIOR EXECUTIVE/VP Designed and implemented new Tier I support organization, an operational model to handle first level business application incidents, which realized a 35% reduction in service calls handled by Applications Development teams. IT

Led $4M initiative to improve enterprise testing to improve software quality and accelerate project implementations which resulted establishment of a repeatable QA testing process, a KPI scorecard to track and measure quality and increased quality of software deliverables by an average of 15%. Defined enterprise wide IT key success indicators, collaborating with senior business executives, resulting in the creation of a monthly scorecard with visibility into business application and technology operation outages, and transparency of root cause and issue resolution. Spearheaded IT wide skills assessment and job description review for two organizations with IT staffs of 500+ resulting in revamped job descriptions, core competencies and performance measurements. Directed eight re-engineering projects with heavy use on offshore and onshore resources and three vendors. Negotiated contracts, rates and managed services. Proposed, established and started up three new IT organizations where the function had never existed before. Re-engineered, developed and managed organizations in multiple IT disciplines. Worked with outside consultants to develop customized training curricula for 120 + IT staff to retool legacy development team to new technology including service oriented architecture, J2EE and Rational tools. Spearheaded review and improvement of challenged electronic data interchange order flow causing lost and invalid orders resulting in a streamlined process, operational efficiencies and the reduction of order related customer service calls by 60%. Led the creation and implementation of enterprise wide change management processes including automated code deployment system resulting in a savings of 58 hours per month on production code migrations. Systems Manager, IT Vanguard Group, Inc., Valley Forge, PA 1987 to 2001

Vanguard is one of the world's largest investment management companies with an estimated $2T in U.S. mutual funds under management. Vanguard offers a wide selection of mutual funds, exchange-traded funds, stocks, bonds and personal financial services to individual investors, institutions, and financial professionals. Rescued multiple failing multi-million dollar enterprise projects by analyzing current state, identifying gaps in requirements to lifecycle deliverables and defining go forward strategy resulting in overall project saving of $1M in extra costs. Led 23 systems engineers in development of $1.8M intranet call center application used by 4,000 representatives resulting in an efficiency gain of 25% in average call handling time. Directed multiple enterprise wide re-engineering projects focused on standardizing workflows, and optimizing efficiencies resulting in simplification and reduction of end to end workflow by 40%. Implemented objective performance management ties to skill development and rewards in multiple companies resulting in 10 point increase staff morale as measured by an internal pulse survey. Spearheaded 2 year program with 100 staff members to effect software modifications, testing, and migration of critical applications with more than 99.8% success rate despite integration of 97 business systems divided into 3 discrete code base groups.

PROFESSIONAL ASSOCIATIONS Member of Greater Philadelphia Senior Executive Group (GPSEG) Member of Women In Technology Member of Computer Science Advisor Board, Montgomery County Community College, Blue Bell, PA Guest Lecturer Penn State Great Valley 2005 2008 EDUCATION MBA in Information Technology, St Josephs University, Philadelphia, PA BS in Business Administration, West Chester University, West Chester, PA AAS in EDP, Montgomery County Community College, Blue Bell, PA

484-716-5767 (c)

sharon.j.fitzgerald@gmail.com

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