DELL LATITUDE NOTEBOOKS:

ALL BUSINESS, ALL ATTITUDE

Mobile solutions that are smarter to own and brilliant to use

Latitude D630 Reviewer’s Guide

 TABLE OF CONTENTS

Product Positioning 3-4

Product Overview 5-8

Innovative Design 9-23

New Core Architecture 11-12
Graphics 13-14
Vista 15-16
Advanced Battery Features 17
Benchmarks 18
QuickSet 19-22
Keyboard Features 23

RoadReady Quality 24-27

HyperConnect™ 28-31

Smart Security 32-37

D-Family Features 38-41

D-Family Expandability 39
D-Family Docking Solutions 40-41
Dell Client Manager 42
ImageWatch™ 43

Dell Services 44-45

Dell’s Environmental Responsibility 46

Important Information 47-48
49
Return Information

2
 EXECUTIVE SUMMARY
EXECUTIVE
Dell Latitude Notebooks SUMMARY
The mobile solution that’s smarter to own and brilliant to use

IT is looking for a business notebook that matches their infrastructure and specific standards, and
addresses overall business and technology initiatives. On the other hand, individual users want a
notebook that enables, empowers and even inspires them to get more done, every day.

Latitude notebooks meet both IT and end-user needs.

Maximizing the ownership experience

ƒ Simplify operations – with notebooks that are easy to buy, deploy and
manage
ƒ Improve productivity - with outstanding reliability, RoadReady™ quality and
Dell’s wireless leadership
ƒ Cost-effective solutions – with low costs and great value throughout the
product lifecycle

Optimizing the user experience

ƒ Get more done — with solutions that work the way you do, and advanced
features that facilitate mobile productivity
ƒ Work seamlessly — with innovations that make computing easy and
convenient, no matter where you are
ƒ Connect and succeed anywhere — with HyperConnect™ capabilities and
RoadReady™ quality

3
 PRODUCT POSITIONING
Latitude D630
Impressive, influential and exceptionally smart

Target Market
The Latitude D630 is Dell’s mainstream business class notebook. This system is designed for customers who require a full-
featured, durable notebook in a thin and light form factor. Latitude D630 customers prioritize productivity features such as long
battery life, a bright, wide aspect display and a portfolio of wireless options offering almost limitless connectivity.

Key Features
Innovative Design – Advanced Options & New Levels of Customization
The Latitude D630 offers leading technologies that meet the performance and feature demands of business users, while also
offering IT maximum flexibility and investment protection.

What are the advanced options in 2007?

• Choice of operating systems – Microsoft® Windows Vista™, Microsoft® Windows® XP and FreeDOS
• Image management and customization made easy via Dell Deployment Service offerings.
• Energy efficient notebooks designed with the environment in mind, meeting and/or exceeding the worldwide mutually
recognized Environmental Protection Agency’s (EPA) Energy Star Standard.

RoadReady™ Quality – Designed, Tested & Built for Quality

IT needs to protect the company’s technology investments and data, and decrease maintenance time. Users want to make
sure they can get more done without worrying about wear and tear on their systems. That’s why we build all Dell™ Latitude™
notebooks RoadReady.

What is new for RoadReady in 2007?

• New solid-state hard drive option deisgned for even greater durability and performance
• New Latitude All-Terrain-Grade™ notebook for our highest endurance option

HyperConnect™ — Keeps users connected any time, anywhere

Dell’s unique wireless suite helps users stay productive wherever they need to work. HyperConnect delivers options for any
type of network, and innovative technologies that make connecting easy and seamless.

What is new for HyperConnect in 2007?

• Next-generation Wi-Fi® (802.11Draft n) for 5X faster wireless performance and 2X the range vs. 802.11g*
• Next-generation mobile broadband (EVDO Rev A, Tri Band HSDPA 3.6) integrated into the system right out of the
factory
• Up to 84% faster download speeds (on average) than HP and Lenovo (see page 31 for details)

Smart Security – Comprehensive and Flexible Security Suite

Latitude notebooks are designed to allow organizations the ability to customize the security solutions that meet their
businesses needs
• Advanced user identification options
• Help keep your files safely encrypted in a personal virtual drive, secured by the TPM security chip
• Optional Encrypted hard drive for full disk encryption provides data encryption for hard drives.
• Wave EMBASSY® Trust Suite software customized for Dell Latitude notebooks

4
* Please refer to Important Information pages 47-48 for details
 LATITUDE D630 SPECIFICATIONS

5 * Please refer to Important Information pages 47-48 for details

 PRODUCT OVERVIEW

Top View
Starting at 5.1* lbs (2.3 Kg) with 6-cell primary battery & CD-ROM

14.1” WXGA+ (1440x900) and WXGA (1280x800) TFT displays, both panels are 220 nit brightness

Ambient light sensor Rubber-dome buttons Hinge LED’s:

Volume Up/DN Mute, Power Power, HDD, Battery, WiFi, Bluetooth

Microphone

Dell DualPoint

Rubber-dome Touchpad & Trackstick Buttons

Optional UPEK® Fingerprint Reader

6 * Please refer to Important Information pages 47-48 for details

 PRODUCT OVERVIEW

Bottom View

Accessible slot for

Primary HDD Bay Memory SODIMM (1) Primary Battery

Strike ZoneTM
Battery Charge Gauge
Shock Absorber

(238mm)
9.37”
Docking Station
Interface

HyperCool™

13.3”
(337mm)

7
 PRODUCT OVERVIEW

Right
Depth: 9:37”/238mm

Height: 1.27”/32.3mm

D-Module USBx2

Back Width: 13.3”/337mm

RJ45 RJ11 USBx2 Serial VGA Power

Left

Kensington Audio 1394 WiFi Catcher™ Type I/II PCMCIA

Lock Slot (support for ExpressCard/34 USB via caddy)
SmartCard HDD

Front

Speaker Zinc latch Primary Battery (4 or 6-cell)

8
 Innovative Design

9
 INNOVATIVE DESIGN

Through the strength of our unique direct relationship,

Dell hears what customers want and need. Our latest
customer-inspired choices offer leading technologies that
meet the performance and feature demands of business
users, while also offering IT maximum flexibility and
investment protection.

Latest generation Intel® technology

NEW Expanded hard-drive options

Advanced battery life and features

Easy user customization via Dell QuickSet™ utility

NEW Direct Deploy Services

Fourth generation of consistent docks & peripherals

Energy efficient notebooks designed with the environment in mind,

meeting and/or exceeding the worldwide mutually recognized
Environmental Protection Agency’s (EPA) Energy Star Standard.

10
 NEW CORE ARCHITECTURE
The Latitude D630 provides both high-end and mainstream performance by incorporating
dual core architecture and a choice of the Intel® 965PM and 965GM chipsets. This
solution enables the convergence of powerful, next-generation technologies in CPUs,
graphics, I/O interface and shared system memory.

Intel® Core 2 Duo Processor: Dual Core with 800Mhz System Bus
• Dual Core Processors – Dual core processors can provide increased performance in Multi-
Tasking environments and can enable increased performance for multi-threaded software
applications. Since there are two separate processing cores, dual core processors can provide a
performance increase over single core and HT enabled single core processors in Multi-Tasking or
multi-threaded environments.
• Intel’s dual-core processor powers additional security features available on Windows Vista, such as
Microsoft Defender and Windows BitLocker, while continuing to deliver great performance

Dual-core processors are designed to provide the following benefits over single core:
1) Improved performance in complex application environments, completing more work per unit of time.
2) Separate applications, or threads, can split tasks across the two processor cores, meaning
instructions can run concurrently to help complete projects faster.

Intel® Dynamic Acceleration

• During execution of single threaded applications, or multithreaded applications with extended serial
code, IDA can permit extra performance

• This feature is designed to use the power headroom freed up when a core is made inactive to boost
the performance of another still active core

11
 NEW CORE ARCHITECTURE
Mobile Intel® 965 PM/GM Express Chipset with
ICH8M-Enhanced 800MHz FSB

The 800MHz front side bus (FSB), allows for increased process system performance when compared with
previous generation

The Latitude D630 will continue to offer the latest PCI-E architecture & DDR2 dual channel*
shared* system memory introduced in the last generation of Dell Latitude notebooks.

PCI-Express (PCI-E) Technology

Serial I/O and Graphics Interconnect provide high performance (8GB/sec bandwidth) backwards
compatibility with PCI implementation. PCI-Express is expected to keep pace with processor and
I/O advances for the next 10 years or more so it offers robust investment protection.

DDR2 – Dual Channel Capable Shared Memory

DDR2 offers Dual-Channel capability for additional bandwidth & performance, reduced power
consumption and scalability to help increase performance with processor & chipset bus
architecture.

Intel® Graphics Media Accelerator X3100

• Optimized for Microsoft® Windows VistaTM Premium with Aero.

• Delivers up to 256MB of shared memory for key 3D features without the added costs or power of
discrete graphics.
•The Intel® GMA X3100 offers all the graphics performance and features business users need for the life
of the system including:
– Next generation graphics core, including up to 128 shader units
– Intel® Clear Video Technology
– Microsoft DirectX 9 acceleration
– Dynamic Video Memory Technology (DVMT) 4.0 for optimum memory use, wide screen display
support, and dual independent displays for extended desktop
– 500MHz Graphics Clock for enhanced performance
– Intel® Display Refresh Rate Switching for improved power consumption

12 * Please refer to Important Information pages 47-48 for details

 CORE ARCHITECUTURE - GRAPHICS

NVIDIA® Quadro NVS 135MTM

With Microsoft® Windows VistaTM

The Windows Vista Total Available Graphics Memory available to this graphics solution is
up to 895MB. Local on-board memory is 128MB. Up to 767MB of system memory may be
allocated by Windows Vista to support graphics, depending on system memory size and
other factors.
Background information on configuration:
System Memory Local Physical GPU memory Total Reported Graphics Memory
512MB 128MB 192MB
1GB 128MB 383MB
2GB 128MB 895MB

With Microsoft® Windows XP

The total of local and shared system memory used by this graphics card, with Windows
XP is up to 256MB. Local on-board memory is 128MB. Up to 128MB of system memory
may be allocated to support graphics, depending on system memory size and other
factors.
Background information on configuration:
System Memory Local Physical GPU memory Total Reported Graphics Memory
512MB 128MB 128MB
1GB 128MB 256MB
2GB 128MB 256MB
4GB* 128MB 256MB

13 * Please refer to Important Information pages 47-48 for details

 CORE ARCHITECUTURE - GRAPHICS
The Latitude D630 is available with NVIDIA® Quadro NVS 135M for a great combination of
reliability, manageability and performance.
• Latest graphics Technology: With features such as NVIDIA® CineFX™ 4.0 (advanced
ShaderModel3.0 Graphics technology) & High Dynamic Range & Ultrashadow II the Quadro
NVS 135M can handle extraordinary visual effects inside Business 3D applications
• GPU acceleration of 2D content in Adobe Reader & Acrobat Professional
• GPU zoom can crisply display the page, including text, shapes, images, at any magnification
level

BAD: GOOD:
CPU Zoom leaves GPU Zoom remains crisp at all magnification levels
large blank regions

• Reliability, Stability, Ease-of-Use, Enterprise Support

• Stable architecture provides a dependable solution for today and into the future
• Powerful graphics to take advantage of the latest business applications

• Intelligent power management technology extends battery life

• NVIDIA® PowerMizer™ technology – intelligently balances user’s need for longer battery life
and performance
• PowerMizer is linked directly to Microsoft’s Vista power management for the most efficient
control

• Essential for the ultimate Microsoft® Windows Vista™ experience

• Delivers the best possible experience with Vista Aero features such as Flip 3D, Windows
Sidebar, and transparent windows.
• Increased productivity with fast Vista desktop response time and efficient multi-tasking.

14
 CHOICE OF OPERATING SYSTEMS
Dell Latitude notebooks offer the choice of Windows XP, Windows Vista or FreeDOS
operating systems. Furthermore, to support customers with legacy operating system
requirements, Latitude notebooks are validated with Windows 2000.

Latitude OS Choices:
• Windows Vista Ultimate-32bit
• Windows Vista Business-32bit
• Windows Vista Home Basic-32bit
• Windows XP Pro -32bit, SP2
• Windows XP Home, SP2
• Vista 64 bit options will be available post-launch

The Windows Vista Aero Experience

• Windows Vista offers two user experiences. Windows Vista Basic, Windows Vista Aero (Standard and
Premium).
• The Aero experience is designed to show translucent windows, 3-dimensional perspective, rich textures,
advanced color mixes and animations
– Designed to scale to the system’s hardware capabilities, more fully featured systems can generally
provide a richer Windows Vista user experience. Dell recommends at least 2GB of Dual Channel* system
memory to help optimize the best Windows Vista experience.

Latitude D630 Recommended Configurations*

Benefits of 64 bit OS:

• Sixty-four-bit native applications can deliver more data more quickly, so memory-intensive applications can
run more quickly and efficiently.
• Ability to address more than 4 gigabytes of physical system memory.
• Freedom to maximize your resources by hosting your 32-bit applications and scalable, high performing 64-bit
applications on the same platform.
• For more information regarding 64 bit: www.dell.com/64bit

15 * Please refer to Important Information pages 47-48 for details

 Why is Windows Vista Valuable to Business?
Dell has worked with Microsoft to help ensure that all custom-configurable Dell PCs have been
designed to optimize the new premium features in Windows Vista. Through collaborative efforts
around security, performance and mobility, Dell PCs are built to showcase these and other new
Microsoft Windows capabilities.

Productivity
• Low OS boot time
• Enhanced search
• Thumbnail document views
• Automatic repair features

Security Simplified Operations

• Vista Firewall deters hackers, viruses & worms • Improved system-diagnostic & remote
• Windows Defender for spyware & malware assistance tools
• Bitlocker full-volume drive encryption • Image updates across multiple hardware
systems

Connectivity and Mobility

• Sync Center for synchronization between PCs, servers, & connected devices
• Mobility Center for switching between multiple wireless environments

16
 ADVANCED BATTERY FEATURES
The Latitude D630 long-lasting Lithium-Ion batteries and efficient
ExpressCharge™* technology can help provide users with more up time and
increased productivity.
Lithium-Ion - The Latitude D630 offers three primary and one secondary battery options:
ƒ Primary:
– (1) 4-cell, 35 WHr “Smart” Lithium-Ion battery
– (2) 6-cell, 56 WHr “Smart” Lithium-Ion battery
– (3) 9-cell 85 W/hr “Smart” Lithium-Ion battery
ƒ Secondary (in addition to Primary Battery):
– 6-cell, 48 WHr Lithium Polymer battery.

ƒ Coin Cell Battery - The Latitude D630 utilizes a coin cell battery to store system date and time
when the system is shut down. For swapping batteries, the system should be placed in hibernate or
suspend mode first.

ƒ ExpressChargeTM* - Allows users to charge a depleted 4-cell 35WHr or 6-cell 56WHr battery in
approximately one hour with the computer turned off. ExpressCharge is supported on the 9-cell battery,
but only when a 90W/hr AC adapter is used.

ƒ Battery Health Meter – Alerts you as battery charge declines so that you are advised of the
relative health of your battery and when it may nearing the end of its effective life.

ƒ Charge Indicator - Dell batteries have an LED indicator that allows users to see how much run
time and how much overall battery life are available at the touch of a button.
– Press the status button on the battery charge indicator to illuminate the charge level lights –
each light represents approximately 20% of total run time.
– Press and hold the status button for 2 to 3 seconds to illuminate the overall battery life
– If no lights illuminate- 80 to 100% battery life remains
– Each illuminated light represents ~20% of battery life degradation
– Recommend battery replacement when 4 lights are illuminated

The 9 cell battery extends 0.9” inch

from the front of the D630/D631
17 * Please refer to Important Information pages 47-48 for details
 D630 BENCHMARKS

Performance and battery benchmarks will be provided in Version 2 of the

D630 Reviewers’ Guide in May 2007.

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 DELL QUICKSET SOFTWARE

Dell QuickSet™ software takes ease of mobility to the next level

with fast, easy customization.
QuickSet Overview
QuickSet is a Dell-designed software user interface that enables customers to quickly update or
change the settings on their D-Family Notebooks.

Upon launching the application from an icon in the system tray, the customer will see the screen
below which is comprised of four main sections: Wireless settings, Power management,
Display settings and System information.

Modular Installation
When installing QuickSet, customers may choose to select the modules they need. When de-
installing, customers also have the choice of removing only the modules they don’t want. This
flexibility is particularly useful to customers customizing QuickSet for use in their custom
image.
The modules available for selection are:
• Power schemes:
• LOM Low Power
• Display scaling
• Location Profiler
• Display Brightness
• WiFi Locator
19
 DELL QUICKSET SOFTWARE
Wireless Settings
Location Profiler
ƒ Empowers the user to set Profile Settings such as printer, browser, VPN and network, as well as
mobility settings for adapter and profile switching.

WiFi Locator
ƒ Allows the user to specify what networks to search and configure preferred networks. Users can
choose configuration settings for search and what bands to scan.
WiFI Locator Found Networks

The following networks were found….

West
PS2-2 Lab

Launch Wireless
Help OK
Client Manager

ƒ The user can also enable &

disable any of the radios on their
notebook – Wi-Fi, Bluetooth and
Mobile Broadband

20
 DELL QUICKSET SOFTWARE

Power Management
Battery Health Meter
ƒ Customers can view battery status, both remaining run time and battery health, by pressing
Fn+F3. QuickSet will proactively warn users via pop-up message when the battery
effectiveness is declining

Power Wizard
ƒ Enables the customer to control power management via customized or predefined
power schemes including power management settings for LCD brightness, wireless
and LOM disablement when running on AC Power.

21
 DELL QUICKSET SOFTWARE

Display & System Information

Presentation Mode
ƒ Presentation Mode offers users an easy way to configure their system for presentations and
temporarily disable the power management settings; resulting in a seamless presentation experience
ƒ When in presentation mode, all power management time-outs are temporarily disabled preventing
interruptions to a presentation
ƒ Users can seamless toggle between LCD and external devices without confusion or delay by using
the Fn+F8 hot key; the graphical images below are displayed for easy selection.

System Information
ƒ Quickset provides instant feedback on battery status and also volume, brightness, & wireless
enable/disable graphical interfaces
ƒ Users can adjust brightness settings and enable/disable the ambient light sensor

Brightness Meter

Volume Meter

Wireless Radio
Enable/Disable

Icon & Font Scaling for High Resolution Panels

ƒ Users with High Resolution Panels (SXGA+ & higher) can use QuickSet to quickly & easily re-size
their Desktop fonts, icons and some application fonts allowing excellent viewing
– Resizes fonts: Menu, title bar, caption buttons, status bar
– Resizes Icons: Task tray, title bar, caption buttons
– Resizes Scroll Bars: Menu bar & buttons, status, address, tool bar & tool tips, task bar &
start button, Title Bar & Captions, message box and mouse pointer
– Advanced Option for re-sizing applications. Size options include: Small-87.5%, Normal-100%,
Large-113%, Very Large-150%

22
 KEYBOARD FEATURES
Hot Keys
Dell Latitude designs keyboards with easy access function keys to speed up common usage such as
the battery meter, LCD stretch icon for wide aspect LCDs and LCD brightness functions.
(F7) LCD “Stretch” Icon
(F3) Battery Meter Icon

(Left Arrow) “Auto” ALS Icon enables and disables ambient light sensor
(Up and Down Arrows) Manually increase and decrease screen brightness
(Right Arrow) Keyboard light functionality available on the ATG chassis only

Function Key Details

Feature Hot Key Function
Brightness Meter <Fn><Arrow Up> To increase brightness
<Fn><Arrow Down> To decrease brightness

Ambient Light Sensor On/Off <Fn><Left Arrow> To enable and disable the Ambient Light Sensor
Battery Meter <Fn><F3> To display Battery Meter screen
Stretch Display <Fn><F7> Enables 3 settings to use with standard aspect
applications: Center on screen, Fill screen top to bottom,
Fill entire screen
Display Configuration Settings <Fn><F8> Will list available display configurations
Power Management <Fn><F1> Will put your computer into the hibernation state

<Fn><Esc> Activates a power management mode. You can reprogram

this keyboard shortcut to activate a different power
management mode using the Advanced tab in the Power
Options Properties window.
System Functions <Ctrl><Shift><Esc> Opens the Task Manager Window
<Fn><Num Lock> Enables and disables the scroll lock

Numeric Keypad
The numeric keypad functions like the numeric keypad on an external keyboard. The keypad numbers
and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold
23 <Fn> and press the desired key. To enable/disable the keypad, press <Num Lk>
down
 RoadReady™ Quality

24
 ROADREADY™ QUALITY
Dell Latitude notebooks are subjected to extensive shock
and fatigue testing, destroying an average of 300 prototypes
before the first new model ships. The result is an incredibly
tough line of notebooks that features Mag-Alloy casings and
a higher degree of durability that you can rely on, day in and
day out.

• RoadReady™ Shock and fatigue testing subjects Latitude systems to conditions worse than
they will likely encounter in everyday use
– Key tests, e.g., Dust resistance test, the Train Test (hinge stiffness)
– Tough specifications based on customer preferences e.g. keyboard and buttons, skin
temperatures
– 130K sq. ft. testing facility dedicated to ensuring high quality systems
• Designed to result in a highly reliable notebook

Environmental Exposure and Shock Fatigue

• High/ Low temperature • Highly accelerated life testing
• Humidity • LCD durability
• Altitude • Pogo (point pressure)
• Drop and shock • Screen marking resistance
• Dust resistance (weight and vibration)
• Vibration • Base torsion
• Spill resistance • LCD torsion
• Packaging and bag testing • Hinge cycling
• Latch cycling
Voice of the Customer • Hinge stiffness, “The Train Test”
• Surface temperature • Button cycling
• System acoustics • Connector cycling (e.g., HDD, slots,
• Headphone acoustics DC-in, ports, docking and module bay)
• Base and LCD back rigidity • Power cycling and sequence test
• Keyboard deflection • Battery charge/discharge cycling
• Button deflection
• Cable lock slot pull test Performance benchmarking
• LCD performance
• System performance benchmarks
Conformance • Wireless performance
• Meet or exceed industry standards • Battery benchmarks
• Safety (hi-potential, leakage, ESD) • Battery recharge times

25
 ROADREADY™ QUALITY
Beyond reliability, the fourth generation of D-family notebooks delivers new levels
of user refinement. Details such as quiet operation and thoughtful port placement
collectively add up to untroubled productivity.

Stable Steel Hinges

Dell Engineers created the hinge “Train Test” to assure that Latitude systems perform on the go.

Magnesium Alloy Construction

Magnesium alloy is up to 17 times as rigid as PC+ABS plastic.1 The D630, D830 and D531 feature
full magnesium alloy in the base and LCD back to help protect sensitive components inside.

Data Protection
Strike Zone™
• To protect the hard drive and your data from the rough reality of mobile computing, Dell created
Strike Zone shock absorber to control the shock measured at the hard drive when a system is
shocked.
• Dell Strike Zone has been designed to reduce acceleration input to a HDD over systems without the
technology
• Strike Zone offers HDD protection 24/7 whether the system is on, suspended, in hibernate mode, or
turned off completely.
• Increase in HDD shock protection as a result of mechanical design improvements and increased
reliability testing standards by supplier quality teams

Dell Patented Strike Zone™ Technology

1) Based on high flex modulus of PC+ABS (GE C6600) vs. magnesium alloy (AZ91D-F), available at www.matweb.com.

26
 ROADREADY™ QUALITY
Dell’s reputation for reliable, long-lived systems is no accident. Quality
management is in every aspect of Dell’s product design and delivery.

Dell-owned designs
Thousands of DellTM employees around the world design, develop and manage Dell
LatitudeTM systems in order to assure the reliability and refinement customers expect.

A higher standard
Dell safety engineers demand above industry standard specifications in several
areas for superior reliability, safety and performance.

Attention to detail
Every part in a Dell notebook has been qualified for use in that system.
–Reviewed for Dell specification conformance
–Physically validated in prototype systems for performance
–Strenuously tested for reliability and durability
–Tested for OS, application and peripheral compatibility
Once qualified, any part level change is approved by Dell engineers.

Continuous improvement
Commodity-level quality metrics are reviewed weekly and teams dispatched to drive
closure on every issue. Resulting product improvements are driven into existing and
future system designs.

World class supply chain management

Dell suppliers undergo rigorous selection processes, audits and reviews, and are
held to more stringent quality goals each year.

Manufacturing excellence
Dell’s ISO 9001-certified facilities
assemble Latitude systems.
State of the art assembly and
diagnostic processes add a layer
of assurance for Dell customers.

27
 HyperConnect™

28
 HYPERCONNECT™

HyperConnect with Dell Latitude Notebooks

Connect simply, reliably and securely, everywhere you go. Dell notebooks integrate
the newest generation of wireless technologies and services to make going wireless
so effortless, we call it HyperConnect.

Wi-Fi (Wireless LAN) Features

• The WI-Fi® solutions available on the Latitude D630 allow users to stay connected wirelessly at home, on
the road or while roaming through any WLAN equipped building or campus*
• The Latitude D630 is wireless ready – every notebook ships with an integrated dual band (2.4 & 5GHz)
diversity antenna system and internal Wi-Fi 802.11 wireless LAN PCI Express Mini Card.
• The wireless card can be easily enabled/disabled by pressing the FN F2 key or in the BIOS setup
• Add or exchange the wireless card on your Latitude D630 by accessing the Mini Card slot under the
keyboard

Remove Keyboard Add / Remove WiFi card

Intel Centrino ™ Mobile Technology solutions

• The D630 features Intel® Centrino™ Mobile technology featuring the Intel Pro/Wireless 3945 802.11a/g or
Intel Pro/Wireless 4965 802.11a/g/Draft n Wi-Fi cards, Intel Core® Processor and Intel 965PM or GM
chipsets
• Intel® Centrino™ Mobile Technology delivers excellent wireless performance while enabling great
notebook battery life

Dell Wireless LAN Solutions

• The Latitude D630 features a choice of Dell Wireless Wi-Fi solutions with the option of either the Dell
Wireless 1390 802.11g, Dell Wireless 1490 802.11a/g or 1505 802.11a/g/Draft n Wi-Fi card

29 * Please refer to Important Information pages 47-48 for details

 HYPERCONNECT™

Wi-Fi Catcher Network Locator Functionality

• The Dell Latitude D630 features the Wi-FI Catcher Network Locator which finds and alerts you to
the presence of available wireless networks.
• The Basic mode scans until an open network is detected and indicates a weak or strong signal via
color-coded LED; this is customizable via QuickSet.
• The Wi-Fi catcher can be used in any notebook state (off, hibernate, or suspend) regardless of
whether LCD is open or closed.
• Wi-Fi Catcher Network Locator can be turned on or off with a slider switch located on the side of
the notebook.

Slider Switch

Integrated Dell Wireless 360 Bluetooth Wireless Solutions

ƒ The Dell 360 card features the latest Bluetooth version 2.0 + EDR technology with a throughput of 3Mbps*.
Unlike the Dell 350 Bluetooth module, the Dell 360 offers firmware upgradeability to the forthcoming 2.1
Bluetooth standard which promises longer battery life for select devices and features to make pairing
devices easier.

– Allows cable-free computing with Bluetooth enabled devices such as keyboards, mice, PDAs,
headsets & mobile phones.
– Can be added to any Latitude D630 via a connector under the keyboard
– Dell’s Wi-Fi and Bluetooth solutions are designed to work together with minimal interference. The
optional Dell Wireless 360 Bluetooth module incorporates it’s own dedicated antenna and radio for
optimal performance
– A Bluetooth radio status indicator light is featured on the Hinge “dashboard” for easy identification of
Bluetooth status

The Bluetooth module is

easily accessible beneath
the keyboard.

30
 HYPERCONNECT™
Dell Mobile Broadband (cellular data)
• Integrated mobile broadband mini-cards provide wide area data connectivity via nationwide cellular
networks, with average download speeds of up to 1.4Mbps*, allowing mobile users to remain productive
even when they travel outside campus/home Wi-Fi or public WLAN environments
• Available in the U.S. with service from Verizon Wireless, AT&T, and Sprint; available in Canada with
service from TELUS; available in the U.K., Ireland, France, Germany, Spain and the Netherlands with
service from Vodafone
• Both EV-DO Rev A and HSDPA solutions available; tri-band HSDPA solutions support international
roaming capability
• Dual 5-band mobile broadband antennas provide investment protection

Integrated mobile broadband card

Which business notebook has the best performance in terms of overall data-throughput
speed? According to a 2006 Veritest® study, the Dell Latitude D620 bested both the HP
NC6400 and the Lenovo ThinkPad T60 — 82% faster on average than HP and 84% faster than
Lenovo!

“…on average the Dell D620 provided 82% more throughput than the HP NC6400 and 84%
more throughput than the Lenovo Thinkpad T60.” – Integrated EV-DO Comparison for Dell,
Lenovo and HP,” VeriTest, October 2006¹

Integrated Modem
• The Dell Latitude D630 features an integrated 56K* v.92 capable modem for convenience while traveling.
The modem supports Wake-on-Ring for unattended telephony, fax access, and remote systems
management.
• The RJ-11 port is located on the back side of the notebook

Integrated 10/100/1000 LAN

• The Dell Latitude D630 features an integrated Broadcom 10/100/1000* Ethernet chip that supports Wake-
on-LAN from all power states (Off, Hibernate, and Standby) allowing remote systems management.
• The RJ-45 port is located on the back of the notebook.

¹Integrated EV-DO Comparison for Dell, Lenovo and HP,” October 2006: Test report prepared under contract from Dell Inc.
comparing the performance of Integrated EV-DO (Rev 0) wireless cards in the Dell Latitude D620. HP Compaq NC6400, and the
Lenovo ThinkPad notebooks available at http://www.dell.com/downloads/global/products/latit/en/evdo_comparison.pdf

31 * Please refer to Important Information pages 47-48 for details

 Smart Security

32
 SMART SECURITY: Dell’s strategic approach

Aligning endpoint security with business objectives via:

• Systems engineered for security

• Flexible, best-in-class options
• Industry-standard solutions driven by direct customer feedback
• Solutions that scale as your business grows
• Partnerships with Industry leading security providers

Customers should focus on:

33
 PROTECTING SYSTEMS

CHALLENGES
ƒ Lost and stolen systems
ƒ Inventory identification and management
ƒ Physical asset recovery

OBJECTIVES
ƒ Deter/prevent theft (external or internal)
ƒ Track assets more effectively
ƒ Help with recovery of lost/stolen
endpoints and their data

SOLUTIONS
Options range from simple theft deterrents to robust tracking and recovery solutions.

STANDARD PROTECTION ADVANCED PROTECTION

ASSET
ASSET STOP
STOP TRACK
TRACK LOCKS COMPUTRACE
COMPUTRACE
TAGS
TAGS TAGS
TAGS LOCKS COMPLETE
COMPLETE

• ASSET TAGGING
Tag each system with your own tracking numbers
• STOP TRACK TAGS
Tag each system with unique hyper-sticky tag, third-party # to call if system is
found
• LOCKS
Custom-designed lock options and anti-theft kits available
• COMPUTRACE® PC TRACKING & LOSS CONTROL
Notifies a third-party recovery service any time a stolen system is placed on the
network

34
 PROTECTING DATA

CHALLENGES
ƒ External data theft (as result of system theft)
ƒ Employee theft of intellectual property (IP)
ƒ Enforcing data management policies

OBJECTIVES
ƒ Protect critical data from internal and external theft
ƒ Protect data by limiting access
ƒ Add a layer of security for critical data on remote/mobile endpoints

SOLUTIONS
Options range from the built-in Microsoft OS file and folder encryption to third party
encryption solutions.

STANDARD PROTECTION ADVANCED PROTECTION

WINDOWS WAVE THIRD

THIRD PARTY
PARTY
WINDOWS WAVE ENCRYPTED
ENCRYPTED SOFTWARE
ENCRYPTION ETS
ETS HARD SOFTWARE
ENCRYPTION HARD DRIVE
DRIVE ENCRYPTION
ENCRYPTION

• File & folder encryption

– Microsoft Windows® Encrypting File System (EFS)
Keeps user data safe and available
– Wave EMBASSY® Trust Suite for Dell
Allows user to encrypt and share files on server and send secure emails

• Optional encrypted hard drive

Makes HDD accessible only via password, works automatically w/ no user
intervention

• Best-in-class third-party encryption solutions

Policy-driven control for IT, encrypts all hard-drive data automatically
35
 PREVENTING UNAUTHORIZED ACCESS

CHALLENGES
ƒ Addressing compliance and audit needs
ƒ Managing authentication for multiple users and systems
ƒ Enabling collaboration with partners and vendors while ensuring security

OBJECTIVES
ƒ Help ensure the right people have access to the right equipment and data
ƒ Determine if the systems connecting to your network are authorized
endpoints
ƒ Protect network systems and tools from access by unauthorized individuals

SOLUTIONS
Options range from the basic Windows OS passwords to multi-factor authentication.

STANDARD PROTECTION ADVANCED PROTECTION

OS,
OS, NETWORK
NETWORK && FINGERPRINT SMART
FINGERPRINT SMART CARD
CARD TPM MULTIFACTOR
MULTIFACTOR
APPLICATION
APPLICATION READERS
READERS READERS
READERS TPM AUTHENTICATION
AUTHENTICATION
PASSWORDS
PASSWORDS

• Windows OS and application passwords

• Dell Fingerprint and Smart Card readers —
work with Wave ETS to secure system access at
the OS or pre-boot/BIOS level
• Trusted Platform Module — automatically Optional UPEK® Fingerprint Reader
authenticates each system to the company
network
• Multi-factor authentication — Combining
measures to add layers of security, optimized by
Wave ETS

D630 Integrated Smart Card Reader on left side

36
 PREVENTING MALICIOUS ATTACKS

CHALLENGES
ƒ Internal and external threats
ƒ Centralized management
ƒ Wireless and remote networking

OBJECTIVES
ƒ Preventing against viruses, malware and other threats at the endpoint
ƒ Help monitor and block harmful agents within network traffic
ƒ Provide added layer of security against compromised endpoints
ƒ Help secure network integrity for remote and mobile users
ƒ Streamline endpoint security policy and configuration management
ƒ Help protect against eavesdroppers and bandwidth theft

SOLUTIONS
Options range from basic point solutions to enterprise suites.

COMPREHENSIVE
COMPREHENSIVE NETWORK
NETWORK SECURITY
SECURITY SOLUTIONS
SOLUTIONS

Antivirus Software Firewall Secure Firewall Microsoft Enterprise

and Malware Wireless Hardware Exchange ISP
Protection Solutions Appliance Server

• Point solutions (antivirus, etc.) — Comprehensive packages of best-in-class OEM

software installed on the box
• Managed client solutions — Capabilities of point solutions, plus centralized
configuration tools and control, bridge to enterprise solutions
• Secure wireless transmission — Supported by all Latitude wireless solutions
• VPN Internet access — Available Wave ETS VPN security package provides
superior log-on security
• Remote client terminal or desktop — MS Terminal Services, Citrix
• Enterprise solutions — Include firewalls/security gateway hardware,
37 Intrusion Prevention and Detection System (IPS) hardware, etc.
 D-Family Features

38
 D-Family Expandability
PC Card Expansion
• The Latitude D630 offers a single PC Card slot providing industry standard connectivity for portable
communications, system expansion and increased storage. The slot will accommodate a Type I or Type
II PC Card and is hot-swappable.
Media Modules
• The Latitude D630 ships standard with a 24X variable speed CD ROM drive, other optional D-Family
media modules include :

Lightweight travel module Allows for minimum weight for those who want their
notebook as light as possible

3.5" 1.44MB, removable floppy Still the most ubiquitous and inexpensive form of
diskette drive removable storage.

8X DVD-ROM* For those longer flights when you need to watch movies
and read CD & DVD data content

24X Combination DVD/CD-RW drive Same functionality as the DVD-ROM, but adds the
ability to burn data and music CDs. Great for sharing up
to 700MB of data on inexpensive CDs

8X DVD+/-RW* The drive that does it all. Watch movies, read data from
CD or DVD, and burn CDs and DVDs.

Secondary 6-cell/48 WHr “Smart” Li- For those that don’t need to worry about being near a
Polymer battery power outlet all day. Using a second battery gives you
up to X hrs of battery life.

Secondary 80GB* hard drive Great for data backups, sharing large data files, or just
adding more storage.

• All modules can be used in conjunction with the floppy drive. This is accomplished by attaching the
floppy drive through a USB port with an industry standard USB cable included with the system.
• D-Family media modules can also be used in the D/Dock Expansion Station’s modular bay and in the
external D/Bay Module on both the D/Port & D/Dock

Hard Disk Drives

• The Dell Latitude D630 offers SATA hard drives that are available in 9.5mm form factors.
– Standard Hard Drives*: The entry-level capacity is 60GB with an 80 GB, 120GB and 160GB drive
available as an optional upgrade.
– Optional 120GB encrypted hard drive
Memory
• The Dell Latitude D630 will offer users 667MHz DDR2 shared* system memory, with configurations up to
4GB*

39 * Please refer to Important Information pages 47-48 for details

 D-Family Docking Solutions

The Latitude D630 is compatible with all of the Latitude Docking products including
the D/Port Advanced Port Replicator and the D/Dock Expansion Station.

D/Port Advanced Port Replicator

The D/Port allows you to maximize your work space while expanding your desktop. It provides convenient
cable management and alleviates the need to re-connect peripherals each time you return to your desk.
One simple connection provides access to 15 expansion ports including: VGA, DVI, S-Video, Parallel,
Serial, PS/2 (x2), Headphone, S/PDIF, USB 2.0 (x4), RJ-11, RJ-45 and D/Bay Connector for utilizing
external D-Family media modules.

D/Port Advanced Port

Replicator

D/Port is used with both D/View and D-

Family Monitor Stand.
D-Family Monitor
Stand with D/Port

D/View with D/Port

D/Dock Expansion Station
Obtain exceptional expandability with the D/Dock Expansion Station. The D/Dock features the same 15
expansion ports as the D/Port, as well as a:
• Full-height (106.68mm/4.2") /half-length (167.64mm/6.6") standard PCI slot
• Internal media bay supporting Latitude D-Family Media Modules
• Media module battery charging

D/Dock can be used with the D-Family

Monitor Stand, but not the D/View
given the added size weight of the PCI
slot and Media Module Bay.

D/Dock Expansion
Station D-Family Monitor
Stand
D/Port and D/Dock Shared Features & Benefits
• Convenient User Interface buttons to turn power on or off, undock and eject
• Supports pass-through connections for modem (RJ11) and network (RJ45)
• Provides multiple video ports: S-Video TV-out, Video, Digital Video Interface (DVI) for optimal flat panel use
• Dual Display Support via VGA and DVI ports
• Legacy port support: Parallel, Serial, PS/2 (x2)
• Two Audio Ports: S/PDIF & easy access Headphone jack
• Four USB 2.0 ports for use with additional peripherals
• Monitor Stand Connector
• D-Bay Connector for External Media Bay Module
• D/Port Only Power: External 90-watt a/c adapter compatible with all D-Family Notebooks
• D/Dock Only Power: Internal 130-watt; Ships with and only requires a power cord.
• Security with Easy-to-Use Cable Lock
40
 D-Family Docking Solutions

D-Family Monitor Stand

For use with the D/Dock and D/Port, the D-Family Monitor stand offers a compact, space saving
form factor with customizable D/Port docking positions. Two easy access buttons,
with status indicator LEDs, are provided for powering the system on or off and for making undock request for
Undock & Go™. Activity lights for the system hard drive and eject status are also provided. The sleek, open side
design allows convenient access to media bays and frequently used ports on your notebook.

• Compact – Space Saving Form Factor

• Customizable
• Use with D/Port or as a “stand alone” monitor stand
• 5 selectable docking positions to choose from (with D/Port only)
• Accessible: Open side design allows easy access to media bays and ports

D/View Notebook Stand

The Latitude D/View notebook stand, in combination with the D/Port, allows you to view your system at a whole
new level by elevating the notebook’s LCD to a comfortable viewing position - replacing the need for a costly
external display. This sleek, all-in-one solution was designed to allow you to reduce desktop space. The
D/View's convenient cable management channel is ideal for use with your full-sized keyboard and mouse in
addition to all of your other essential peripherals via the 15 ports available on the D/Port.

• Cost Saving
• No external monitor needed
• No monitor stand needed
• More energy efficient than CRT monitors

• Easy Viewing
• Adjustable to proper and desired height/distance for display
• Use full size external keyboard and mouse

• Space Saving
• Convenient cable management
• Requires approximately 40% less desktop space than APR with 17” CRT

41
 Dell Client Manager
Simplified Administration
An essential component of Dell's Scalable Enterprise strategy, Dell Client Manager
helps make our workstations and desktops some of the easiest and most cost
effective client systems you can own.

The purpose of Dell Client Manager is simple: arm IT professionals with centralized,
remote control and automate common tasks associated with owning client systems.
The results can be powerful: fewer deskside visits and repetitive tasks, greater
visibility and control of client inventory and usage, and improved consistency and
compliance in the way client systems are configured.

Dell Client Manager Standard

ƒ Discover and identify both OS present and OS absent clients, inventory, and add
computers to the pool of managed resources.
ƒ Configure or update the BIOS of multiple computers simultaneously.
ƒ Monitor the health of key computers or computer sub components in both OS
present and OS absent modes of operation.
ƒ Streamline after-hours client systems management tasks with secure power
control of client systems using ASF 2.0. (specific OptiPlex, Latitude, and Dell
Precision models only

Dell Client Manager Plus

ƒ All Dell Client Manager Standard
functionality
ƒ Migrate users to a new computer or
operating system
ƒ Image new computers or re-image an
existing computers
ƒ Create, distribute and install software
packages
ƒ Scan computers for detailed operating
system and application information

Management Suite for Dell Clients

ƒ All Dell Client Manager Standard and
Plus functionality
ƒ Help ensure all computers are
compliant with published security
patches
ƒ Track the distribution and usage of
software licenses
ƒ Establish and enforce system
configuration and software usage
policies
ƒ Troubleshoot a computer over a WAN
ƒ Centrally manage backup and recovery

Learn more about Dell Client Manager systems management solutions at:
www.dell.com/dcm
42
 ImageWatch™

Dell ImageWatch™ is a flexible and easy to use tool that enables proactive
transition management for Dell customers.

ImageWatch™ assists corporate customers with image-affecting technology transition management

by proactively providing product introduction, end-of-life, and transition information for platforms,
peripherals, and software.

Platform View: Software View:

Features
• Provides introduction through end-of-life information on Dell standard software and hardware components
over a 6 month rolling window
• Includes transition information for all corporate product lines
– OptiPLex Desktops
– Latitude Notebooks
– Dell Precision Workstations
– PowerEdge Server Products
– PowerVault Storage Products
• Information is configurable by the customer to only view products they are interested in
• Delivers information via Premier Pages
• Optional Email Notification informs customers when updates have been made to their selected product
lines

Customer Benefits
• Provides additional level of image management through proactive notification of image affecting technology
changes
• Provides a single point of contact for transition management and product line stability
• Allows access to information to plan and manage standards and manage change
• Provides IT departments with information to aid purchase and support decisions
• Helps manage TCO

Requirements
• ImageWatch includes extremely confidential information about Dell’s and our suppliers’ product plans.
Therefore, only qualified customers may receive ImageWatch.
• To qualify for ImageWatch, a customer must:
– Have a current, standard NDA on file with Dell
– Sign a special NDA for ImageWatch
– Have an active Premier Page
– Have a strong, lasting relationship with Dell
– Not be a Dell competitor or supplier, or a competitor to Dell’s suppliers
– Not pose a competitive risk in any way
– Understand the scope and extreme confidentiality of ImageWatch

4320
Dell™ | Services for Latitude Notebooks

Every year, millions of users turn to Dell for quality and disruption. Custom Factory Integration is a logical extension Deployment Services
products, services and support designed to excel within of the Dell build-to-order model—and as a result—unique in the
breadth of solutions we can provide. We work with you to develop
To remain efficient,
today’s demanding IT environment. Dell IT Infrastructure
your required specifications, and once agreed, build your Latitude organizations must
Services help you get the most out of your technology
notebooks with no additional lead-time. regularly update their
investments. Our highly trained experts specialize in
planning, implementing and maintaining standards-based technological
Dell offers custom factory integration services to help accelerate
systems and the environments in which they operate. capabilities by deploying
your system deployments. We can perform a range of integration
Customers are choosing Dell for our proven worldwide tasks in our factory, including: updated desktop and
track record of helping to increase their IT systems’ • Procuring and installing industry-standard hardware, software, mobile infrastructure.
reliability, efficiency and productivity. images and applications
• Creating and applying custom asset tags and reports
Dell Deployment
Advanced Configuration Services • Consolidating peripheral hardware, documentation and other Services provide
Get the system you need – not just one that will “do”. items in the same box as your system everything you need
Configure your Dell Latitude notebooks as you order them. With • Custom configuring your hardware and software settings
from order consolidation
Advanced Configuration Services, you can save time and
to coordination of
resources by selecting various settings during the purchase Image Management
process. You can choose to: Improve your image with Dell. deployment resources—
• Partition your hard drive Simplify your deployment by outsourcing the tedious work of resulting in low
• Select boot order developing, validating and maintaining images of new systems. deployment costs and
• Change BIOS settings Using Dell Image Management Services to configure, test, deploy
and maintain images to your specifications enables you to achieve
enhanced end-user
• Modify various standard software configuration settings such
as removing games and setting your wallpaper to blank greater platform stability and consistency without compromising experience.
control. We offer a variety of image management options to
Managed Deployment choose from, including cross-platform image builds, patch
management and ongoing image maintenance.
Employ an end-to-end deployment solution. For organizations that
For customers looking for a complete, end-to-end deployment wish to maximize their
solution, Dell offers Dell Managed Deployment Services.
Asset Recovery Services
Storing obsolete equipment is costly. IT infrastructure while
Managed deployments are especially useful in complex logistical
environments requiring a single point of contact such as those Dell gives you options. optimizing resources,
with multiple PCs distributed among multiple sites with limited Fast, affordable, and easy to use, Asset Recovery Services offer Dell offers a modular
storage capacity. safe and environmentally-appropriate disposal solutions for suite of proven
outdated or end-of-life IT assets. This service includes
Our comprehensive suite of services and tools span the full range transportation, flexible logistics, equipment processing, detailed services—and
of deployment needs, including: data security and environmental reports at an affordable price. deployment experts—to
• Asset discovery and tracking assist in planning and
• Application packaging With Asset Recovery Services, removal options include resale,
managing your
• Data and user migration recycling, return to lease, redeployment, donation or other custom
• Image management solutions. Key benefits include: deployment activities.
• Custom Factory Integration • Data Security: Helps safeguard confidential information with
• On-site* installation data overwrite process and/or destroys inoperable hard drives*
• Asset Recovery • Gain Value: Recovers potential residual value for equipment
suitable for resale
• Leasing and Financial Management
• Environmental Compliance: Disposes old systems in
• Training and Communication
accordance with local, state and federal guidelines
• Logistics: Includes collection, packaging and transportation
Custom Factory Integration
costs
Deploy your systems right out of the box.
Your organization is unique and often needs to balance the
requirements of tailor-made solutions against minimizing costs * Please refer to Important Information pages 47-48 for details
 Dell™ | Services for Latitude Notebooks
Client Services
In today’s modern
workplace, notebooks,
desktops and work-
stations have become
the core of most
organizations. Every
minute your system is
Gold Technical Support
When your issue is critical,
get it resolved — fast.
Gold Technical Support (GTS) provides advanced technical support
and faster issue resolution by bypassing basic troubleshooting and
providing 24x7 direct access to industry-certified technicians who
can provide advanced technical support, tools, and expertise
required to quickly resolve hardware issues.
CompleteCare Accidental Damage Service*
Accidents happen. We’ve got you covered.
In work and life, one thing is for certain: accidents happen. That’s
why Dell offers CompleteCare Accidental Damage Service2. This
flexible, easy-to-use service picks up where your limited warranty
ends—covering accidental damage such as liquid spills, drops,
and electrical surges. CompleteCare can help minimize downtime
and reduce unplanned budget expenses—especially with
equipment used in higher-risk situations such as travel or
multiple-user environments.

down can lead to

stifled productivity and
the potential of lost
revenue.
To help ensure your
computing infra-
structure is operating
at peak levels, Dell
offers a suite of Client
Support Services that
combines the rapid
problem resolution, IT
expertise and around-
the-clock availability
you’ve come to expect
from Dell – one of the
world’s leading pro-
viders of IT technology.
The Dell ServiceSystem™ The Dell ServiceSystem consists of
When you come to Dell Services, you know that you’re tapping the following four components:
into innovative, award-winning service and support. But have you
ever wondered how we consistently rank among the top service
providers? At Dell, we know that superior execution doesn’t just SERVICE SPECIALISTS
happen. It’s a science. That’s why we have developed the Dell Passionate people with deep
expertise – and the select network of
ServiceSystem.
partners who support them
More than $200 million in the making, the Dell ServiceSystem is
our unique services delivery model—the people, processes, tools SERVICE TOOLS
and infrastructure that make Dell IT Infrastructure Services stand Innovative tools that enable highly
out. By utilizing Dell’s renowned process excellence, supply-chain predictable, efficient execution
expertise and execution-driven culture, the Dell ServiceSystem is
the tested and proven methodology behind delivering Dell SERVICE KNOWLEDGE
Services. Institutionalized Services best practices
and procedures
You expect Dell products to undergo rigorous testing to achieve
the highest possible quality. The Dell ServiceSystem helps SERVICE CENTERS
ensure that you can expect the same from Dell Services. State-of-the-art customer support and
development centers

THE NEWEST ADDITION TO DELL SERVICE CENTERS: THE SERVICE OPERATIONS CENTER

The Service Operations Center (SOC) is the eyes and ears of Dell
Client Support Services. The SOC provides 24x7 support for your
business-essential systems, including your notebooks, desktops,
printers, monitors, digital signage and more.
Our Mission?
To see the unforeseen so that your daily operations face minimal
disruption during a technical incident. We do this by providing
centralized, end to-end resolution management through real-time
dispatch monitoring and live information feeds—resulting in
maximum value by minimizing downtime.
•Centralized End-to-End Call Management: From start to
finish, the SOC manages your service call by using world-class
crisis management procedures and proactive notification of a
potential service delivery delay.
•Real-Time Dispatch Monitoring: Patent-pending tools enable
staff to monitor any open incident in the world, visually track and
manage service delivery from the SOC, and easily identify and
address any potential issues.
•Live Information Feeds: A key function of the SOC is
monitoring weather and news feeds to proactively identify and
mitigate any potential delays in customer service.

* Please refer to Important Information pages 47-48 for details

 DELL’S ENVIRONMENTAL RESPONSIBILITY
Dell’s business continues to expand around the world and we recognize the growing responsibilities of managing our
environmental impacts accordingly. Our global environmental policy provides a comprehensive framework that is
designed to ensure sustainable practices throughout the entire life cycle of the product. Dell is driving environmental
innovations with Latitude Notebooks that your organization can benefit from. Dell encourages you to take advantage of
these environmental features when making purchasing decisions. Throughout the purchasing process, we make it easy
for you to choose product environmental options and recycling services.

Product Concept and Design – with Environment in Mind

Dell’s focus on improving environmental performance starts with our Design for the Environment (DfE) approach. When designing
new systems, engineers consider environmental factors such as material composition of components, amount of materials used,
energy efficiency as well as design attributes that aid in recycling.

Recycling Options Available Online

• Value Recovery – Customers choose this option when they believe their used equipment has some remaining value. The value
gained from the sale of the used equipment can be returned to customer.
• Recycling - Customers choose this option when they want their used equipment to be recycled, or when the used equipment has
no resale value.

Restricted Materials
Dell avoids the use of environmentally sensitive materials whenever possible. Materials such as heavy metals and plastics containing
halogenated flame retardants can pose potential environmental hazards. The emphasis of Dell’s Restricted Materials Program is not
only to be in compliance with existing and/or upcoming legal requirements—such as the European Union’s Restrictions on
Hazardous Substances (RoHS) directive—but also to meet customer requirements to eliminate or minimize the use of certain
substances in our products and to design products that are easily recyclable. Dell’s goal is to comply with the RoHS Directive
requirements prior to the July 2006 EU implementation deadline and to continue to incorporate these changes in our global product
lines. Dell will continue to launch lead-free/RoHS compliant* Latitude systems in early 2006 in advance of the EU RoHS deadline.

Efficient Use of Materials

Dell endorses the efficient use of materials. Dell’s packaging engineers have been successful in minimizing the amount of packaging
materials used for shipping PCs and have established aggressive goals to avoid 43,000 tons of product packaging and shipping
materials between FY2004 and FY2008. These goals will be achieved through slip sheets, box eliminations and alternative material
projects on our server, notebook and desktop lines, as well as inbound packaging improvements.

Media Reduction Initiatives

• Helps reduce the number of printed documents and CDs (drivers and utilities) that are shipped with systems to help reduce cost
with the savings passed on to the customer and to lessen the environmental footprint of our products by eliminating potential waste.
• PC Restore is an application that saves customers significant time and simplifies the technical process of reinstalling an operating
system (OS) when a problem occurs. The OS reinstall with Dell PC Restore functions in less than 10 minutes versus up to 3 hours
and multiple technical support calls - at least 18 times faster!

46 * Please refer to Important Information pages 47-48 for details