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Over 10 years of intensive experience in the training and development, administration skills, employee affairs, Personnel and Recruitment. Assisted in defining individual training needs. Effectively attended a variety of training subjects (Job Analysis, Problem Solving, Communication Skills, Customer Care, Telephone Techniques, Interpersonal Skills, Team Work, Leadership and Supervisory skills, and Conflict management). Developed training activities and workshops. Designed training evaluation, objective-wise and trainee-wise In-charge of computerizing training records and administration.
Over 10 years of intensive experience in the training and development, administration skills, employee affairs, Personnel and Recruitment. Assisted in defining individual training needs. Effectively attended a variety of training subjects (Job Analysis, Problem Solving, Communication Skills, Customer Care, Telephone Techniques, Interpersonal Skills, Team Work, Leadership and Supervisory skills, and Conflict management). Developed training activities and workshops. Designed training evaluation, objective-wise and trainee-wise In-charge of computerizing training records and administration.
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Over 10 years of intensive experience in the training and development, administration skills, employee affairs, Personnel and Recruitment. Assisted in defining individual training needs. Effectively attended a variety of training subjects (Job Analysis, Problem Solving, Communication Skills, Customer Care, Telephone Techniques, Interpersonal Skills, Team Work, Leadership and Supervisory skills, and Conflict management). Developed training activities and workshops. Designed training evaluation, objective-wise and trainee-wise In-charge of computerizing training records and administration.
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
Formats disponibles
Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
Date of birth: 05 September 1977 Sex: Male Nationality: Iran – Originally from Iraq Marital Status: Married with 2 children Mailing Address: P. O. Box: 8950, Ajman – UAE Mob: 00971 50 5454086 / E-mail: yasgul1@hotmail.com or yasershadi@yahoo.com
Education:
1995 Iranian High School, Dubai
Degree High School Diploma in Science & Literature
1996 – 2000 American College of Dubai, Dubai
Degree: Bachelor of Science in Business Administration issued from Regents University / State of New York.
2001 – 2002 General Pacific University – State of Hawaii
(Distance learning) Degree: Master of Business Administration Major in Human Resources Management (with Distinction).
2003 – 2007 Ashwood University – United State Of America
(Distance learning) Doctorate of Business Administration Major in Business Marketing
Sales & Customer Relation Executive April 1998 – Dec. 2000 DELTA Management Training Administration Assistant – Human Resources Dept. Mar 2001 – Dec. 2004 Progress Management Consultants Senior Training Coordinator / Office Manager Training Consultant / Trainer Dec 2004 – Dec 2006 Leaders Training Center General Manager / Trainer & Consultant / Partner Jan 2007 – Current CAMP Management Consultants General Manager / Owner
Professional Experience:
Over 10 years of intensive experience in the Training &
Development, Administration Skills, Office Management, Employee Affairs, Personnel & Recruitment, responsible of the followings:
• Actively involved in preparing training manuals and materials.
• Assisted in defining individual training needs. • Effectively attended a variety of training subjects (Job Analysis, Problem Solving, Communication Skills, Customer Care, Telephone Techniques, Interpersonal Skills, Team Work, Team Building, Leadership & Supervisory Skills, & Conflict Management). • Leading & Facilitation Business Meetings. • Developed training activities & workshops. • Designed training evaluation, objective-wise and trainee-wise • In-charge of computerizing training records & administration. • Designed a training manual structure. • Handled newly recruited staff employment procedures (staff under process). • Part of project-team responsible for designing a company wide job analysis. • Developed & oversaw a new restructuring project for personnel files. • Conducting Training programs Inductions and conclusions. • Created Presentations, Training & HR materials – by using presentation tools such as PowerPoint, Illustrator and Word. • Interviewed and selected new employees • Trained new employees. • Conducted employee Appraisals and evaluations • Conducted Training programs in the Interpersonal, Management, Secretarial and Self Development fields. • A-Z Training program coordination; i.e. Hotel Bookings, clients’ confirmations & Invoices, Trainers’ bookings and follow-ups. • Conducted In-door as well as outdoor Training programs in Interpersonal, Communication and
Professional Skills:
• Able to plan, set and achieve long term as well as short-term
objectives. • Work well under pressure and meet dead lines. • Consistently successful in achieving different missions, mainly based on high analytical skills, planning and creative solution. • Outstanding communication, presentation and negotiation skills. • Highly acquainted with main activities in all departments operating including Training, Administration and Human Resources. • Able to recruit, organize, motivate and lead teams. • Able to show an entrepreneurial drive. • Team Work Spirit and Leading members towards achieving goals • Able to conduct the following, Self Development, Management and interpersonal Skills training workshops both in Arabic & English:
Customer Relationship Management (CRM)
Excellence in Customer Service Effective Communication Skills Communicating & Dealing with Difficult People / Others Goal Setting, Follow-up and Motivational Skills Conflict & Dispute Management Presentation Skills Negotiation Skills Planning & Managing Business Meetings Introduction to Management Leadership Skills Problem Solving & Decision Making Team Building / Team Work Spirit Basics of Supervisory Skills Effective Time Management Secretarial & Office Management Effective Telephone Skills Filing & Documentation Skills Self Management Basics of Human Resources Management Training Program Coordination Train The Trainer Additional:
• Computer literate – MS Office (Word, Excel, Power Point,
Access, Publisher), Adobe Acrobat, Internet Web Design and E-mail (Including mass marketing system). • Highly motivated team member and an excellent team leader • + 15 years residency in the United Arab Emirates