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at Telesales
F eel successful
A ct successful and you will Be successful
Dress for yourself, not the customers
Enjoy selling by phone
Smile
It takes only a second, but can last a lifetime
It is the shortest distance between 2 people
It is a little curve that puts everything straight
EnthusIASM – you do what you do, because
“I am sold myself”
50
% 40 the words we
say
30 the way we say
them
20 non verbal
signals
10
0
Communication
Prepared by Shumaila & Shafaq
Ensign Communication
5. Develop good verbal skills
Don’t Shout
Don’t mumble
Don’t talk quickly
Be sincere
Get the prospect to say “YES” often in your
conversation
Nod your head as you ask a positive question
P roper
P lanning
P revents
P athetically
P oor
P erformance