Duy Tran

16 Farncomb street Ascot Vale, VIC 3032 Contact: 0413 829 341 E-mail: duy.tran12@live.vu.edu.au Languages: English and Vietnamese Summary of Competencies
Education Computers and I.T: Information and Technology Networking and Security Second Year Advance Diploma of Computer Systems Engineering Completed Diploma of Information Technology Completed I have a great understanding beyond the average person in computer and I.T through my personal interest, school and hobbies for faulty good Throughout my work I have developed exceptional communication skills. I am responsible for the handling of customers, listening to their needs and effectively conveying what they needed. I have developed and demonstrated exceptional organisational skills during university assignments and exams and on-going commitments such as casual work, and frequenting the gym. Through various jobs and university group assignments, I understand what is required of me and others for a group to succeed in their goals. I currently go to YMCA Ascot Vale Leisure Centre to maintain and improve my physical health and strength.

Communication Skills:

Organisational Skills:

Teamwork Skills:

Health and Fitness:

Academic Awards

2005 2004, 2005

Certificate of Credit Year 11, Mathematical Methods Certificate of Credit Australian Mathematics Competition for the Westpac Awards Award of Excellence Commendation Mathematics, Simonds Catholic College Certificate of Credit Australian Schools Science Competition Certificate of Credit Australian Mathematics Competition for the Westpac Awards

2004 2002, 2003, 2004 2001, 2002, 2003

Employment History
Sep 2011 Dec 2011 Employer: May 2011 Jan 2012 Employer: Duties: Emergency Service Point of Answer Telstra 000 Customer Service and Solutions (Casual) Australian Tax Office Jan 2011 Apr 2011 Employer: Duties: Three month contact working on inbound correspondence Trained in B1, B2, B3, B5, D1, I1, I7 Assessing a consumer's needs and helping them through solutions Ability to work alone unsupervised Technical support for trouble customers Handling, listening and calming unhappy customers Customer Care Problem solving Inbound/outbound

Claims and Assessment AAMI Insurance Assessing a consumer's needs and helping them through solutions

Ability to work alone unsupervised Technical support for trouble customers Handling, listening and calming unhappy customers Customer Care Problem solving Inbound/outbound

Mar 2007 Feb 2010 Employer: Duties:

Sales Assistant Memory Zone Assessing a consumer's needs and helping them through solutions Demonstrate stock maintenance and cash handling skills Assisted in the training of new employees Able to excel in a fiercely competitive market Ability to work alone unsupervised Technical support help line for trouble customers Setting up and designing work place to attract customers Handling, listening and calming unhappy customers Up selling Looking out for thefts and dealing with multiple customer at once

Referees
Mr. Muscara, Francesco Manager Telstra Mobile: 0419 510 117 Miss. Ratanavadee Irvine (Dao) Manager ATO Extension number: 19045 Work Number: 86019045 Email: ratanavadee.irvine@ato.gov.au Mr. Martin Nguyen Manager Memory Zone

Mobile: 0400 970 443 Mr. William Pham Manager Memory Zone Mobile: 0430 117 288