Topic: Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium 2013

Recruitment Process Outsourcing (RPO) Market Report: August 2013 Preview Deck

Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911

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Custom research capabilities Benchmarking | Pricing, delivery model, skill portfolio Peer analysis | Scope, sourcing models, locations Locations | Cost, skills, sustainability, portfolio Tracking services | Service providers, locations, risk Other | Market intelligence, service provider capabilities, technologies, contract assessment

Banking, financial services, and insurance Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911 2

Everest Groups RPO research is based on three key sources of proprietary information
The Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 25 major RPO service providers1,2. Each profile highlights service providers delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities. Each service provider profile provides the following RPO-specific details: RPO service capability and strategy Includes company overview, RPO/HRO leadership, target market segment, RPO service suite across geographies, technology offerings, partnerships, key RPOrelated developments, and spread of RPO FTEs globally RPO client portfolio Includes total number of clients and hires managed, key clients, major RPO clients, split of hires by type and job family, and client split by geography, industry, and buyer-size RPO delivery locations Includes city level detail of key delivery locations across the world Detailed assessment of RPO capabilities Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider Service providers covered in detail in the analyses

1 2

All the analyses are based on RPO deals signed as of September 2012 Refer to the Recruitment Process Outsourcing (RPO) - Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0860) for a comprehensive capability assessment of all the RPO service providers Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911 3

Table of contents

(page 1 of 2)

Topic

Page no. 5

Section I: RPO service provider landscape snapshot

Definition of RPO
RPO service provider landscape

6
7 10 11

Section II: Service provider profiles Accenture

Advantage xPO
Alexander Mann Solutions Allegis Group Services Aon Hewitt Capita Resourcing Futurestep Hays Hudson RPO KellyOCG Kenexa ManpowerGroup Neeyamo
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19 23 27 31 35 39 43 47 51 55 59
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Table of contents

(page 2 of 2)

Topic

Page no.

Section II: Service provider profiles (continued)

Ochre House
PeopleScout Peoplestrong Pinstripe Pontoon Solutions

63
67 71 75 79

Randstad Sourceright
Resource Solutions Seven Step RPO Talent2 The RightThing Wilson HCG Yoh

83
87 91 95 99 103 107 111 113 115 116
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Appendix Glossary of key terms RPO research calendar References

ABC (page 1 of 4) RPO service capability and strategy

Company profile: ABC offers Human Capital Consulting and customized RPO solution. Its solution portfolio includes enterprise RPO, on-demand RPO, and sourcing and pipeline development RPO Headquarter: XX, United States Leadership: XX, CEO Website: www.XX.com Current RPO market segment focus Buyer segment: XX

Offshore2 Nearshore2 XX XX Total RPO delivery FTEs = XX

Onshore XX

Functional capabilities within key RPO areas across regions Coverage self Regions Employer branding Sourcing Screening Applicant tracking Interview scheduling and co-ordination Assessment Offer letter management Background checking Onboarding Vendor management Through partners North America EMEA Asia Pacific Not offered South America

Geography: XX

Partnership RPO service provider: XX HRO service provider: XX

Recent RPO-related developments/announcements XX

Other capabilities Analytics Outplacement Blended RPO1 1 2 Source:

Offered

Description XX XX XX

Other capabilities Mobility Proprietary ATS Proprietary add-on tools

Offered Description XX XX XX

Inclusion of both permanent and contingent hiring with a single service provider FTEs in offshore (India, China, and Southeast Asia) or nearshore locations (Eastern Europe and Latin America) and delivering services to North America or Western Europe Everest Group (2013) Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911 6

ABC (page 2 of 4) RPO service capability and strategy

RPO experience Total number of current RPO clients: XX Total number of annual hires managed: XX Major RPO clients North America XX XX XX EMEA Frequency of inclusion of geographies in RPO deals 100% = XX clients

Asia Pacific
Central & South America

RPO split of hires by type 100% = hires Permanent

RPO split of hires by job family 100% = Senior management Blue collar1 hires

RPO split of clients by industry 100% = clients Manufacturing

RPO buyer-size mix 100% = 3,000-15,000 employees clients

Others

Business services3 High-skilled professionals2

Retail

Financial services >15,000 employees

Temporary 1 2 3 Source:

Sales & marketing

Hi-tech & telecom

Blue collar includes jobs in operations, production, mining, construction, maintenance, technical installation, facilities, janitorial, security etc. High-skilled professionals category includes engineers, IT professionals, doctors, scientists, lawyers, bankers, commissioned military officers etc. Business services and others include customer services & interaction, administrative (finance & accounting, HR, procurement, and legal) jobs, nurses etc. Everest Group (2013) Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911 7

ABC (page 3 of 4) Key RPO delivery locations

Isle of Man London Paris Findlay Lebanon San Antonio Wayne

Germany Dalian

Geneva Bucharest Barcelona

Mumbai Bangalore

Buenos Aires

Source:

Everest Group (2013)

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ABC (page 4 of 4) Detailed assessment of RPO capabilities

ABC is a Major Contender on Everest Group PEAK Matrix for RPO High Leaders Delivery capability assessment Assessment dimension Rating Scale Remarks XX XX XX XX XX
High Low

Major Contenders
Market success

Scope Technology capability ABC Delivery footprint Buyer satisfaction Overall

Emerging Players Low

Low

Delivery capability

High

XX

Market success assessment RPO market share1 Percentage share by number of contracts Percentage share by annual number of hires

Overall remarks

XX XX XX XX XX

2011 1 Source:

2012

2011

2012

Based on contractual and operational information as of September 2012 Everest Group (2013) Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911 9

RPO research agenda

Published

Current

Topic
RPO Annual Report 2013 Dichotomy of Market Exuberance and Subdued Economy Recruitment Process Outsourcing (RPO) Service Provider Landscape with PEAK Matrix Assessment 2013 Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium 2013 Sourcing Contingent Workforce Rise of MSP model Market report

Release date
February-2013

April-2013

August-2013

Q3-2013

Sourcing Contingent Workforce Service Provider Landscape with PEAK Matrix Assessment 2013
Sourcing Contingent Workforce Service Provider Compendium 2013

Q3-2013

Q4-2013

Rise of RPO in Emerging Markets

Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0911

Q4-2013
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Additional RPO research recommendations

The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Recruitment Process Outsourcing Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0860); 2013. This report provides a comprehensive analysis of the RPO service provider landscape along multiple dimensions and assesses service providers to position them on the Everest Group PEAK Matrix. Each of the 25 RPO service providers analyzed are segmented into Leaders, Major Contenders, and Emerging Players, and Star Performers. Additionally, it provides key insights on the areas in which service providers differentiate themselves 2. Recruitment Process Outsourcing (RPO) Annual Report 2013 Dichotomy of Market Exuberance and Subdued Economy (EGR-2013-3-R-0850); 2013. This research provides comprehensive coverage of the 2012 RPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution and transaction trends, and service provider landscape. Additionally, it includes predictions for market size, buyer adoption, solution & transaction trends, and service provider landscape for the 2013 RPO market 3. Multi-Country RPO: Unveiling the Service Delivery Model Best Practices (EGR-2012-3-R-0722); 2012. Multi-Country RPO (MCRPO) is increasingly being adopted by multinational corporations. However, the outcomes achieved, along with the level of satisfaction among MCRPO buyers, are mixed. The key objectives of this study are to assess variations in MCRPO delivery models and to identify best practices. The studys primary methodology is a set of executive interviews combined with detailed engagement data collection with MCRPO buyers For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: rajesh.ranjan@everestgrp.com Arkadev Basak, Senior Analyst: arkadev.basak@everestgrp.com Avinish Mittal, Senior Analyst: avinish.mittal@everestgrp.com

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