2013

DAILY ENGLISH

BY, KETUT HERYA DARMA UTAMI, M.PD UNIVERSITAS PENDIDIKAN GANESHA

3/4/2013

LEARNING MATERIAL: A. EXPRESSIONS Formal introduction Good morning. My name is.. Please allow me to introduce myself. I am May I introduce myself. I am How do you do? My name is. Responses Good morning, how do you do? How do you do, nice to meet you? Oh, hello, nice to meet you.

Good Morning/Afternoon/Evening Sir, Madam, Ladies & Gentleman Hello my name is. Let me introduce myself. My name is Good morning to all. Hello! I am.. I am from (a place) I am an (Occupation) I did my schooling (Education Background) I did my graduation (Experience) I secured proficiency in English. I have the capacity to lead a team at all times. My hobbies are reading and playing. My mother tongue is Indonesian I am interested in sports. I am always sociable. (Characteristics)

There are some expressions used in introducing our self in formal way: Facial Expressions People watch a speaker's face during a presentation. When you speak, your face-more clearly than any other part of your body-communicates to others your attitudes, feelings, and emotions Walking Patterns Why move in the first place? Moving forces people to focus and follow you. The way you walk from your seat to the speaker's position is very important. When you are introduced, you should appear eager to speak. Too many speakers look as though they are heading toward execution. Eye Contact Eye contact is the cement that binds together speakers and their audiences. When you speak, your eyes involve your listeners in your speaking. Build Self-confidence by Being Yourself Self confidence is important to help yourself speak comfortably and interactively. You do not need to copy others in the way to speak because being the way you are makes you speak naturally Focus your audience's attention. Speakers must have an attention grabber to interest the audiencea joke, astonishing fact, or anecdote. (Rhetorical questions like Havent you ever wondered how are notoriously ineffective.) The introduction is the place where the main claim or idea should be stated very clearly to give the audience a sense of the purpose of the speech Establish goodwill and credibility. Many people believe the most important part of persuasion was ethos, or the character the speaker exhibited to the audience. The audience needs to see the speaker as someone to listen to attentively and sympathetically. Give a preview. Mentioning the main points to be covered in the body prepares the audience to listen for them

B. LANGUAGE FOCUS Language Focus: Subject pronouns and be Affirmative Negative Im (I am) Im not Youre (You are) You arent Hes/ Shes/ Its (He is.) He/ She / It isnt Were/ Theyre (We are..) We/ They arent

Questions Are you from Mexico? Is he from .? Are they from?

INTRODUCING SELF IN INFORMAL SITUATION Introducing our self in informal situation can be happen in certain place for example in the beach, in the street, in the classroom when we talk to our friend and etc. Introducing our self in informal situation also based the person that we talk to, like classmates, families, best friend and etc. A. EXPRESSIONS Expressions in introducing self in informal way: Hi, Im Jessica. Hello, Im Jessica. Hi, my name is Jessica.

Response expressions of introducing self in informal way: Hi, Im Dony Hello, Im Dony Hi, my name is Dony

B. LANGUAGE FOCUS Affirmative Im (I am) Youre (You are) Hes/ Shes/ Its (He is.) Were/ Theyre (We are..) Negative Im not You arent He/ She / It isnt We/ They arent Questions Are you from Mexico? Is he from .? Are they from?

C. MODEL EXPOSURE Read the dialog below and practice it in front of your class! Sasha : Hello. Im Sasha. Brent : Hi Sasha. Im Brent. (Shake hand) Sasha : Nice to meet you Brent. Where are you from? Brent : New York. And you? Sasha : Im from Australia. I live in a small town near Sydney. Brent : Australia. Wow. Ive always wanted to go there. How long have you been in Indonesia? Sasha : I just arrived this week. Its my first day o ff school. Brent : Really? I think youll love Jakarta. Its a bit hot but not too bad.

INTRODUCING FAMILIES OR FRIENDS IN INFORMAL SITUATION

INFORMAL Hi..

RESPONSES Hi.nice to met you

This is my father/mother/brother/sister/etc.. Hello..Iam happy to meet you He is a teacher

B. LANGUAGE FOCUS Language Forms and Communicative Functions A. B. C. Use nouns to identify people, e.g. This is my father. He is a driver. Use possessive adjectives to show possession, e.g. This is my father. Use pronouns to identify people, e.g. She is a teacher.

D. E.

Use demonstratives to refer to people, e.g. This is my mother. Use the simple present tense to talk about present states, e.g. He is a postman.

C. MODEL EXPOSURE Example: Hi guys.this are my father and my mother. My father is a teacher in junior high school while my mother is a nurse. Dialogue Kate : Hi, sue this is my brother, Jhon and Jhon this is my friend Sue. Sue : Hi, Jhon nice to meet you.

Jhon : Hi, Sue nice to meet you too.

D. ACTIVITIES This is an activity that will help students develop both the vocabulary related to family and the ability to talk about themselves and family members. Materials required are papers and pencils. The activity can last about 30 minutes.

EXPRESSIONS OF MAKING FRIENDS Introduction: What's your name? My name's ... I'm ... This is ...(My husband, my son, my wife, my boyfriend/girlfriend, etc.) I'm sorry, I didn't catch your name Do you know each other? Nice to meet you Pleased to meet you Asking for address of someone: Where are you from? Where are you come from? What part of ... do you come from? Where do you live? I live in ... I'm from ... I'm originally from ...... but now live in ........ Asking for age and birthday: How old are you? I'm .........years old. When's your birthday? It's ...( 16 May, 02 October, etc) Living arrangements: Who do you live with? Do you live with anybody? I live with ... Do you live on your own?

 I share with one other person I live on my own Asking for contact details: What's your phone number? What's your email address? Could I take your phone number? Are you on ...(facebook, myspace, skype, etc)? What's your username? Further expressions: What brings you to ...(Indonesia, Bali, Jakarta, Surabaya, etc)? Why did you come to ...(Indonesia, Bali, etc)? I'm on holiday here. I'm on business. I work here. I study here. I wanted to live abroad how long have you lived here? do you like stay here?

Activity 1 Man :Excuse me, is there telephone near here? Receptionist : Yes. It is on the ground floor. Over there. Next to the lift. Man : Thank you a

1. Mr. Lopez Mr. Smith Mr. Lopez

: Excuse me. Where is A. Yani street? : (pointing) It is on that way. Straight ahead, then turn left. : Oh I do understand. Thanks.

Activity 2
Practice saying the following vocabulary! Across Between Corner Crossroad Left Next Right Floor Straight ahead Street Turn T-junction [ krwss, krss] [bi twen] [kwrnr] [krwss rd] [left] [nekst] [rt] [flawr] [strayt hd] [street] [turn] [tee jngkshn]

 There are many ways to give directions. One common way to give directions is to give the name of the street and then some building nearby. Below are some examples. Street Information Direction Nearby Buildings Floor Information (Option) X On the second floor X

Its on tunjung street

Turn left from here Straight ahead, then turn right in the T-junction Straight ahead in the croosroad

next to the bank between the pharmacy and the shoe store across from the cafe

Its on mawar Street Its on the corner of ratna and mawar street.

Expression used for asking and giving direction Questions techniques 1. Where is the . 2. Can you tell me where.. is? 3. How do I get to ? 4. Im looking for . 5. Here can I find . ? 6. Could you please tell me how I can get to . Please? 7. I wonder if you could tell me where..........? 8. I am sorry but, Id like to know ...... 9. I hope it is not bothering you, Id like to know ...... 10. Sorry for interrupting, I really need to know where is ........ Answering techniques 1. Go straight ahead. 2. Turn left/ right at the 3. Go across the .. 4. Go up stairs/ down stairs 5. Take the elevator/ lift to the .. 6. Its on the 3rd / .. floor 7. Its next to/ beside . 8. Its between and 9. Its at the end of the corridor. 10. Its in on your right/ left side 11. Well, let me see.... 12. OK, let me think first,... 13. I am afraid, Ive no idea

Adopted from http://www.ego4u.com/en/cram-up/vocabulary/directions

Activity 3
Look and Speak Map of Downtown
BRI Branch Office

ATM BRI

market
Service shop

Picture adopted from http://en.islcollective.com/worksheets/worksheet_page?id=9588 Work in pairs. Make questions and responses about the location of certain places on the map. Start from the department store. Number one is as a model. 1. A : Where can I find the bus station near here? B : It is on the on the 2nd avenue street. Go straight ahead, then, in the first T-junction, you have to turn left. The bus station is in front of law courts. 2. A : . B : . 3. A : . B : . 4. A : . B : .

Activity 4
Speak louder! Ask your friends these questions. 1. Have you lost your way? 2. If you lose your way, whom will you ask the direction to? 3. How will you ask for the direction?

Activity 5
Follow me! Work with your partner. Look at the map. Imagine you standing at the point marked with a cross (x). Name where these directions take you to.
Mercure Hotel Goes Mall Panin BANK

Max Gallery

X
Merdeka Hospital Mailaku Restaurant

Money Changer

Alfamart

Galaxy Hotel and SPA

Gas station

a. Go down the street. Turn right at the crossroad. Go straight on and its on your right, just before the next intersection. b. Go along this road. Take the second turning on the right. Keep straight on until you get to the end of the road. c. Go along the street. Take the second turning to the left. Its on your left side, just b y the end of the road. d. Go along the street. In the first crossroad, you turn right. Then, you turn left. Go along the street. After the next crossroad, it is just on your right side.

Activity 6
Lets speaking! Still in pairs, interview each other about the direction to the map above. You are still standing at the place marked with a cross (x). Look at the example! A B : Can you tell me the way to Galaxy Hotel? : Sure. Just go along the street, in the first crossroad you turn left then take the left turning. The Galaxy Hotel is on your right side across Mailaku Restaurant. 1. A B : .. : ..

2. A B

: :

3. A B

: . :

4. A B

: : .

LESSON 1
Activity 1. Vocabulary use

Account Bank card current account checkbook deposit interest lend loan mortgage

- credit - credit card - currency - customer - pay - save - saving account - teller - withdraw

Activity 2. Reading If you live for any period of time in the UK, you'll probably want to open a bank account to save money. There are two main types of accounts: a current account and a savings account. You can use a current account for your day-to-day banking needs. Your bank might give you a checkbook, which allows you to write check to pay for goods and services. You'll probably also have a bank card (ATM) which allows you to withdraw cash from cash machines (also known as atm or "hole in the wall" machines) and to pay for goods in shops. You get a secret pin number (personal identification number) that you use when you withdraw cash. If you receive a check, you can pay it in or deposit it at your bank. You can also pay in cash (money). If you want to convert your cheque into cash, you can cash the check. Some companies can also pay money into your account via a direct bank transfer. A savings account should pay you interest. Most banks give you a different rate of interest depending on how much you are saving, and how much notice you give before withdrawing money. However, when you lend money from the bank, then the bank gives you a loan, you need to pay interest to the bank.

In the UK, people traditionally use banks for a range of services. As well as an overdraft facility (where you borrow money from the bank), people also get a mortgage (loan to buy a house), personal loan, and insurance from their banks. High street banks (the sort of banks which you can find on any high street) are also good places to change money. Many banks now offer telephone banking and internet banking. This means that you can manage your finances without going to the local branch (office) of your bank.

Unit 3. Dialogue

Here is a conversation between Mrs. Jenny and the cashier at her new bank It's Saturday morning and Jenny's gone to the bank.
Cashier Jenny Cashier Jenny Cashier Jenny Cashier Jenny Cashier Jenny Cashier Jenny Cashier Jenny Cashier : Good morning,, ____________________,Madam? : Yes, I'd like to ________ __ _________ __________, please. : Certainly. Do you have some form of ________________ ? : Yes, I bought my __________. Is that OK. : Yes. We also need proof of your _________ __________. Do you have a ______ ________or your _______ __________ with you? : I've got my ___________________. : What ________ ___ ___________ did you want? : Well I want a __________ _________ and a ________ _________. : That's fine, we do both. Do you have any ________ __ _________? : Yes, I bought my _____ ______ for the last three months. : Good. You could also _______ for a ______ _______ at the same time, if you like. : Yes, that would be great. : OK. If you would just like to ____ ______ these forms... : OK. thank you : _____________________ Madam

LESSON 2 Dealing Complaints

Complaints are never a happy occasion, particularly if you are trying to keep a client or customer happy AND you are struggling with the language. It is important to remember that responding to a complaint always has FOUR parts:

Apologize for the problem - no matter if you created it or not - no matter whether the issue is true or not. What you are apologizing for is the fact that a customer is unhappy. That's not good for business. Ask for the specifics of the problem - what happened or what went wrong. Say that you will take action [and take it!], and Check back with the customer later to make sure the problem was resolved to their satisfaction. Review the three parts of responses below: 1. Apologizing: I'm sorry . . . I'm sorry to hear that . . . I apologize . . . I apologize for the problem . . . I apologize for the inconvenience . . . My apologies . . . 2. Ask for Specifics Please tell me exactly what the problem is Please tell me exactly what happened 3. Take Action I will send someone to take care of it We will send the correct order tomorrow Let me check with the shippers and see what happened I don't know what happened, but I will get back with you later today Let me straighten this out and I will get back to you today with the solution.

4. Check back - after the situation has been corrected Ms. Chen, did everything work out to your satisfaction? Mr. Wozniak, I wanted to see if the problem has been resolved to your satisfaction. Did everything work out okay? Did you get what you needed/wanted?

Practice the two dialogs below with a partner. Be sure to exchange roles so that are both the person with a complaint and the person responding to the complaint.

WRONG PIN NUMBER

A: Hello maam, may I help you? B: Yes, I want to take out some money. But why the ATM does not connect? A: Iam sorry! Can you tell me exactly what the problem is and what you got? B: Yes, I have clicked the right pin number, but it is said unmatch on screen! A: I'm very sorry, let me check and see if you have the incorrect pin here right now and if you do, I can confirm you for the right pin number. Would that be okay? B: Yes, please . . . . A: Hello maam, the problem is that, you click the incorrect pin number. Ill give you a correct one, because you have change your pin a week ago. Is that exactly what you needed? B: Oh, I forget it. Thank you. A: My pleasure maam, again, sorry for the inconvenience

Activity 1. READING

THE DIGITAL AGE We are now living in what some people call the digital age. It means that computers have become an essential part of our lives. Young people who have grown up with PCs and mobile phones are often called the digital generation. Computers help students to perform mathematical operations and improve their math skill. They are used to access the internet, and to do basic

Conventionally, students need book, pen, eraser, drawing book, ruler and such other stuff.

I.

Match the words in table A with the table B!

1. Perform 2. Word processor 3. Online 4. Download

a. Keep, save b. Execute, do c. Monetary d. Screen e. Integrated f. Connected ton internet g. Collection of fact and

II.

In pairs, discuss these questions! 1. What do you use your computer for? 2. How do you think if there the computer does not exist in this age?

III.

Write down how the computers used in the profession below!

NO 1.

PROFESSION

THE FUNCTION OF COMPUTERS

2.

3.

4.

Reading IV. Read the texts below!

Laptop as Students' Friend

Conventionally, students need book, pen, eraser, drawing book, ruler and such other stuff. Additionally, in this multimedia era, students need more to reach their

progressive

development.

Students need

mobile keyboards to

record

every

presented subject easily. Of course it will need more cost but it will deserve for its function. First, modern schools tend to apply fast transferring knowledge because the school needs to catch the target of curriculum. Every subject will tend to be given in demonstrative method. Consequently students need extra media cover the subject. Since there is a laptop on every students desk, this method will help student to get better understanding. Secondly, finding an appropriate laptop is not difficult as it was. Recently there is an online shop which provides comprehensive information. The best is that the shop has service of online shopping. The students just need to brows that online shop, decide which computer or laptop they need, and then complete the transaction. After that the laptop will be delivered to the students' houses. That is really easy and save time and money. From all of that, having mobile computer is absolutely useful

for students who want to catch the best result for their study. Buying laptop online is advisable because it will cut the price. This online way is recommended since online shop also provides several laptop types.Students just need to decide which type they really need.

Activity 1 Reading

MAKE A CALL AND ANSWER A CALL To make a call, do the following steps: firstly, please enter the phone number including the area code if necessary. The country code should be included, if necessary. Secondly, press the call key to call the number, scroll right to increase of left to decrease the volume of the earpiece or headset during the phone call. Finally, to answer an incoming call, press the call key. To reject the call without answering, press the end key.

Activity 2 Vocabulary Building VERBS 1. Press 2. Insert 3. Handle 4. Plug 5. Unplug 6. Print 7. Turn on 8. Turn off 9. Select 10. Ignore 11. Scan 12. Accept 13. Complete 14. Disconnect 15. Push 16. Connect 17. Eject 18. Save 19. Remove 20. Open 21. Replace 22. Repair 23. Follow 24. Touch 25. Install 26. Click

NOUNS 1. Cable 2. Power port 3. Battery 4. Mouse 7. Printer 8. Scanner 9. Keyboard 10. Disk

5. Memory card 6. Data

11. Modem 12. Program

Activity 3 Grammar Focus IMPERATIVE Imperative is the sentence that used to state the command, the invitation, the prohibition/warning, the request or the pray. When giving instructions, we use imperative sentences. Look at the examples: 1. Imperative (positive) a. Press the power button to turn on computer b. Plug the power cable into hole of power port c. Scan your document on the scanner d. Remove the battery e. Connect the keyboard and mouse cable

2. Imperative (negative) a. Do not insert the disk b. Do not eject the flash disk c. Do not touch the power adapter d. Do not turn on the computer e. Do not select delete all on this menu f. Do not remove the memory card

Activity 4 Activity I. Rani borrowed Anitas laptop two days ago. She wants to make presentation by using MC. Powerpoint, but she forgot how to start it. She called you to help her. So, you have to explain to her how to operate MS. Powerpoint! 1. First step, .

2. Then, 3. After that, 4.

5. . 6. ..

II. Compose an instruction how to download music! 1. 2. 3. 4. 5. 6. 7. . 8. .

III.Compose an instruction how to make twitter account! 1. .. 2. . 3. . 4. . 5. . 6. .. 7. ..