LAUNCH

1820 South Milliken Ave. Ontario, CA 91761 Toll Free 877-LAUNCH-9 Fax 562-463-1590

COMMON FAQS FOR X-431 DIAGUN AND X-431 MASTER

X431 MASTER FAQs

1. Where do I go to register and download the latest software? 2. Can I use my new Launch right away or do I need to download software? 3. How do I register and download all the new software? 4. When I try to register I am asked for the registration password, what is a registration password? 5. When I take my X431 out of it's case it has three different serial numbers, which one is the right one? 6. When I try to register the unit I get a message that says incorrect dealer code. 7. When I try to register my unit I get a message unit not sold. 8. I get a Launch logo on the screen and then access the start menu in the lower left corner but I do not know what to select to start the Scanner software. 9. I get a message to insert the card but the card is correctly installed. 10. I get a message Discordant Software after the smartbox has been reset and the software download bar is completed. 11. The touch screen does not work. 12. When I try to calibrate the screen the calibration dot does not respond to the stylus. 13. The printer sounds like it is working but paper does not come out. 14. The printer paper feeds and the printer sounds like it is printing but there isn't anything printed on the paper. 15. Every time I boot up my X431 it asks me for my contact information 16. My printouts contain the wrong Shop name and phone number. 17. The connector called for by the tool does not work, what should I do?

1. Issue:

Where do I go to register and download the latest software?

Answer: Go to http://www.x431.com. There will be two choices Launch China and Other Area. You can enter either site, both will be displayed in English. Be aware that after you register your unit you can download your new software immediately from that server but it will take approximately 24 hours for this the registration information to take effect on the other server. 2. Issue: software? Can I use my new Launch right away or do I need to download

Answer: Launch is continually updating their software, usually several carlines per week. The software that is on your Launch when you first receive it will be several months old at least. In order to get the latest software and capabilities you will need to register the unit and download the latest software. You are entitled to updates for 1 year from date of purchase and we encourage you to update frequently. 3. Issue: How do I register and download all the new software? Answer: If you purchased the unit from an Authorized Distributor a download manual should be in the box. A download manual can be obtained from your Authorized Distributor or by calling 877- LAUNCH9 or emailing us at support@launchtechusa.com You will need your serial number. 4. Issue: When I try to register I am asked for the registration password, what is a registration password? Answer: You will need to find the private and confidential envelope that comes with your unit which contains the serial number and registration password. If you do not have a download manual that shows this and details the download procedure please contact your Authorized distributor or Launch at 877-LAUNCH9 or support@launchtechusa.com . You will need your serial number. 5. Issue: When I take my X431 out of it's case it has three different serial numbers, which one is the right one? Reason: Every component of the X431 has it's own serial number, the top one is the printer, the middle one is the display unit and the bottom one is the smartbox. Answer: Use the smartbox serial number, the bottom one. 6. Issue: When I try to register the unit I get a message that says incorrect dealer code Answer: Launch tracks distribution through the dealer code. Your unit should have the

dealer code on the outside of the shipping box. Please contact your Authorized Distributor or call 877LAUNCH9 or email support@launchtechusa.com for the correct code if cannot find it. You will need your serial number 7. Issue: When I try to register my unit I get a message unit not sold Answer: Please call 877-LAUNCH9 or email support@launchtechusa.com You will need your serial number. 8. Issue: I get a Launch logo on the screen and then access the start menu in the lower left corner but I do not know what to select to start the Scanner software. Reason: The proper way to start the scanner software is to use the Hotkey located directly above the power key Fix: Directly above the Power button is a button that we call the Hotkey. After the X431 has booted up, press the Hotkey and the Scanner program will load. Once the Scanner program has loaded there will be a large start icon that covers half the lower screen, using the stylus touch this start selection and the vehicle selection screen will appear. If you prefer to use the start menu in the lower left corner of the screen, select GAG and then GD Scan.

9. Issue:

I get a message to insert the card but the card is correctly installed

Reason: The operating system is located on the card and is called the System Data file. If the card has been formatted or a new card is being used the System Data file will need to be installed from the Download Center Fix: Visit the Download Center and be sure and download and install the System Data File

10. Issue: I get a message Discordant Software after the smartbox has been reset and the software download bar is completed

Reason: Launch software is encrypted to only work with the correct hardware serial number. This message means that the software has detected the incorrect hardware serial number. Fix: Go to the Download Center and make sure the correct serial number is showing on the download page. Note if the serial number is correct and you still have the problem try downloading the software from the Chinese site, the problem could be a temporary issue with our servers. 11. Issue: The touch screen does not work

Reason: The screen has lost it's calibration, this can happen if the screen calibration is entered at start-up and not completed. Fix: Reboot the unit and enter and complete the screen calibration by following the on screen instructions. The Hotkey is located directly above the power button 12. Issue: When I try to calibrate the screen the calibration dot does not respond to the stylus. Reason: It takes 3 seconds of holding the stylus onto the calibration dot for the screen to successfully capture the information it needs Fix: Hold the stylus on the dot for 3 seconds and it should respond correctly. If not the screen is not functioning correctly and will need to be repaired. 13. Issue: The printer sounds like it is working but paper does not come out. Reason: The printer feed roll lock is not set Fix: Open the printer cover and make sure the printer feed roll is in the lock position. Any impact can cause the printer feed lock to disengage. 14. Issue: The printer paper feeds and the printer sounds like it is printing but there isn't anything printed on the paper Reason: The paper the X431 uses is single sided thermal credit card machine paper. Fix: Remove the paper and reinstall with the shiny side down 15. Issue: Every time I boot up my X431 it asks me for my contact information.

Reason: The boot up sequence looks to see if there is any contact information on the first line of the contact information page, if there is not than it displays this page. Fix:Open the keyboard by touching the keyboard icon on the lower right of the screen and enter the shop name on the first line and a phone number on the appropriate line and the contact info screen will not appear anymore. It is best if all the information is entered in case the unit is lost it can be tracked back to it's rightful owner. The shop name and phone number will be displayed on all printouts

16. Issue:

My printouts contain the wrong Shop name and phone number.

Reason: The contact information page was incorrectly filled out Fix: Access the contact information page by touching the on-screen start menu in the lower left hand corner of the screen. Select information and then select user and the contact information page should appear. Edit the information using the keyboard icon located in the lower right of the screen. You will need to reboot your Launch tool for the change to take effect. 17. Issue: The connector called for by the tool does not work, what should I do? Reason: The screen displays all connectors used on the particular vehicle make. Fix: Use the connector guide supplied by your authorized distributor. It is updated monthly and should be very accurate. If you find inaccurate information in the connector guide, please contact your Authorized Distributor so it can be corrected.

X431 DIAGUN FAQs

Q: Is the Diagun wireless? A: Yes, the Diagun communicates via Bluetooth to the connector. Q: Do I have to use the connector? A: Yes, if you are going to diagnose a vehicle, plug into the vehicle before turning on the Diagun. Q: How do I turn ON the Diagun? A: Push the clear power button on the top of Diagun, on the right. Q: How do I turn OFF the Diagun? A: You need to push and hold down on the clear power button on the top of the Diagun, on the right, until you see a quick picture of a power symbol. Q: Whats inside the red box (Main Unit)? A: Your Diagun, its OBDII Connector, the charger, an extension cable, and a packet of manual, registration information, spare battery and packing slips. Q: Whats inside the yellow box (Connector Kit)? A: OBDI Connectors including the extension/converter cable. Q: My connectors serial number does not match the Diaguns serial number.

A: This is normal, they should differ by 1 number. Q: Which serial number do I register? A: The serial number from your connector. This will match your Private & Confidential envelope serial number. Q: Where is the Private & Confidential Envelope? A: In the red box (Main Unit) in the packet with your manual and packing slips. It is perforated that will need to be torn off to view the serial and registration numbers. Q: What is the website to register and download? A: WWW.X431.COM Q: What are Launch China & Other Area? A: These are 2 different servers hosting the same website. In the event the website goes down, having a 2nd server will keep the site available. Q: Can the Diagun be used wired? A: Yes, with the cable marked X-431 Diagun main unit diagnostic cable. Q: I am connected to a car. How do I diagnose it? A: Turn on the Diagun and click on Bluetooth (wireless). Select the vehicle manufacture you are working on, and continue through the prompts. Q: I am getting a message Error in Communication A: Turn off the Diagun and reconnect. Check that the vehicle doesnt require an OEM connector (Ex: BMW-20). If you received the same message, you may need to pair the Bluetooth (see next question). Q: How do I pair the Bluetooth? A: Connect to a vehicle, and turn on the Diagun. Click Bluetooth then Setting then on the <--> symbol. Q: How do I change the time? A: Turn on the Diagun and double tap the time on the bottom right corner. Q: My screen continually freezes upon start up or while in use. A: Turn off the Diagun. Turn on the Diagun and when you hear the Diagun ding, follow the instructions for calibration by touching the + sign in the middle of the crosses using your stylus. Q: Do I need to download software when I first get my Diagun? A: Yes, you should register and update your software, which is free for the first year! Q: I did an update. I dont see the new software.

A: You may need to press the reset button on the back of the Diagun; a small hole that can be reached using the tip of your stylus. It will automatically power on/restart your Diagun. Q: I am getting a message Upgrade failed contact your local Launch A: You will need to contact LAUNCH USA 877-528-6249 for Repair department. Q: I am getting a message Contact your local Launch A: You may be using a wrong connector or be experiencing a software mismatch. Contact LAUNCH USA 877-528-6249 for Technical Support. Q: I would like to report an error in the software. A: Call Technical Support for an Error Report form and fax or email it completed to 877-528-6249 or k.johnson@launchtechusa.com. Q: Can I print the information on my Diagun? A: Currently in development. Q: Can I connect my Diagun to my laptop to see a larger screen? A: Currently in development. Q: Can I connect to multiple vehicles? A: Yes, however an additional connector will need to be purchased and attached to your account. This is currently in development for USA. Q: I want to just play around with the Demo program but it wont connect. A: Although the Demo is mock information you still need to power the connector to a vehicle to access the software. Q: How do I know if my Diagun is charged? A: You can check the battery life by turning on the Diagun, tap the windows flag on the bottom left, tap Control Panel, the Power. Q: Should my Diagun be able to turn on when charging? A: Yes. Q: Can I use the Diagun on a vehicle while charging? A: No. Q: How do I know what my scan tool covers? A: Please go to WWW.X431.COM and select Launch China/Other Area. On the left hand side is the Public Information box. Vehicle Coverage allows you to search (by typing the manufacturer into the search bar and clicking query). Q: Where can I learn how to do perform certain procedures?

A: Please go to WWW.X431.COM and login. Select the tab Datums at the top of the page. Select area per manufacturer (example: For VW select Europe area).