Orange County Convention Center Orlando, Florida | May 15-18, 2011

Lessons learned: Leveraging SAP BI to meet needs of both Finance and HR users groups

Rakesh Tripathi The Capital Group Companies

[ Agenda
Learning Points The Capital Group Companies, Inc. (CG) Reporting Requirements of HR and Finance users BW Solution Approach and Challenges Best Practice Feedback and Contact

Real Experience. Real Advantage.

[ Learning Points
Different business groups have different perspective while leveraging same data. Flexibility of SAP BW in meeting different set of requirements of same data. Importance of data governance. Challenges in meeting analytical requirements with sensitive data.

Real Experience. Real Advantage.

[ Agenda
Learning Points The Capital Group Companies, Inc. (CG) Reporting Requirements of HR and Finance users BW Solution Approach and Challenges Best Practice Feedback and Contact

Real Experience. Real Advantage.

[ The Capital Group Companies, Inc. (CG)

Who We Are Founded nearly 80 years ago Privately held Home of American Funds Our customers Individual mutual fund shareholders Companies that offer 401(k) retirement plans Institutional clients High-net-worth individuals
Real Experience. Real Advantage.
5

[ The Capital Group Companies, Inc. (CG) Contd..

SAP History at CG 1998 2003 SAP ECC implementation
Finance modules (GL, CO, FI, Fixed Assets)

2004 2007 SAP BW Implementation

Finance modules (including custom) and HCM (PA) data

2006 2007 SAP ECC extended to CG Central Services

Learning Management System (LMS) Portal and Human Capital Management (HCM)

2010 SAP BW Implementation

Enterprise Compensation Management (ECM) Salary, Bonus, Appraisal, Compensation Planning Personnel Administration (PA) extended to HR users Actions, Headcount, Personal Data

Real Experience. Real Advantage.

[ Agenda
Learning Points The Capital Group Companies, Inc. (CG) Reporting Requirements of HR and Finance users BW Solution Approach and Challenges Best Practice Feedback and Contact

Real Experience. Real Advantage.

[ Reporting Requirement (HR vs. Finance)

Headcount/ Actions Finance Numbers frozen (Snapshot) monthly Board reporting for headcount Headcount drives cost allocation for Company Code & Cost Centers HR Location and Org. hierarchy based analytical reporting Demographic, attrition rate info. Compensation Data Finance Analytical reporting based on company code and cost center Account for % split across company code and cost centers

HR Summarized compensation planning Performance reporting

Real Experience. Real Advantage.

[ Agenda
Learning Points The Capital Group Companies, Inc. (CG) Reporting Requirements of HR and Finance users BW Solution Approach and Challenges Best Practice Feedback and Contact

Real Experience. Real Advantage.

[ BW Solution Approach : Historical Perspective

Finance HR PeopleSoft Operational reporting Inconsistency with Finance reports Custom database for monthly headcount reporting No link between headcount and actions No analytical reporting capability Manual compensation reporting (allocations and splits) Inconsistency with HR reports

Real Experience. Real Advantage.

10

[ BW Solution Approach : BW Maturity

Earlier BW initiatives
Developer created reports Business dependent on IT

Recent BW initiatives
Focus on data set Business less dependent on IT Important to include use case scenarios in design

Real Experience. Real Advantage.

11

[ BW Solution Approach: Employee data

Important to carefully plan and implement employee master data How many attributes need to be time dependent?
Analyze whether source is sending time delimited records Data load performance (volume of load and technical reorganization)

Which attributes need to be navigational?

Analyze usage and query performance

Which attributes need to be flagged sensitive?

Analyze usability and performance

Are there back dated corrections?

Analyze impact on data accuracy of employee attributes stored in the cube

Real Experience. Real Advantage.

12

[ BW Solution Approach: Employee Data Cont..

1) ECC 1

2) BI

3) Custom DB

4) ECC 2

ECC PA008

Extractors 1. ECC (SAP Std. Enhanced) 2. BI Internal 3. Custom database 4. ECC2 (Custom extractor)

Key Facts 1. Plan and review Impact of back dated changes on accuracy of data. 2. Plan and review impact due to sensitive data

Real Experience. Real Advantage.

13

[ BW Solution Approach: Employee Data Cont..

Employee Data Reorganization
This BW feature is used to review and merge time delimited records wherever possible.
Employee data in BW may have data load from various sources. The attributes are usually a mix of time dependent and non time dependent attributes. A new entry is created in the employee master data in case of a change in one of the time dependent attributes.

Real Experience. Real Advantage.

14

[ BW Solution Approach: Headcount & Actions

HR Reports Finance Reports

Key Facts 1. Current cube is daily drop / reload 2. Previous months are frozen 2. Separate multi providers for HR and Finance 3. Monthly review of data and correction requests

Current Cube

Prior Month Cube

Reporting Challenge 1. Historical reporting due to not assigned nodes of Org Unit Hierarchy 2. Understanding of Data Definition 3. International Assignment and Transfers

Actions

Headcount

Custom DB

Real Experience. Real Advantage.

15

[ BW Solution Approach: Compensation Mgmt.

Key Facts 1. Separate multi providers for HR and Finance 2. Employee attributes are read and stored while loading data into the cube 3. Employee attributes are in sync between PA solution and comp. solution

Reporting challenge 1. Conflict in analytical reporting due to change in structural authorization 2. International Assignment and Transfers 3. Understanding of data definition

Real Experience. Real Advantage.

16

[BW Solution Approach: Data Correction Requests

Sample Requests
Employee Delete requests Future hires need to be manually deleted from the system if they decide not to join Headcount/ Action correction requests This may be necessary for prior month based on monthly review between F&A and HR group

Process
Business initiates the request by populating necessary information in a form IT processes the request and requests validation

Real Experience. Real Advantage.

17

[ BW Solution Approach: Key Issues Encountered

Legacy data quality
Review, prioritize and fix

Back dated changes resulting in data correction requests.

Aggressive monitoring and process modification to reduce occurrence

BW Accelerator out of Sync

Instituted better monitoring and alert mechanism

Real Experience. Real Advantage.

18

[ BW Solution Approach: Authorizations

Multiple level of authorization implemented.
Line of Business, Manager etc.

ECC vs. BW authorization

Business would like to have consistent end result Security implementation in the two systems will defer due to different features

Conventional and structural authorization

Daily drop and reload of structural authorization

Real Experience. Real Advantage.

19

[ BW Solution Approach: Sensitive data Impact

Non production system refresh
Scrub of sensitive data

Review of BI Team access (for production support)

Select few to have sensitive data access

Review of access for System Admin group.

Probably need full access

Real Experience. Real Advantage.

20

[ Agenda
Learning Points The Capital Group Companies, Inc. (CG) Reporting Requirements of HR and Finance users BW Solution Approach and Challenges Best Practice Feedback and Contact

Real Experience. Real Advantage.

21

[ Best Practice
Identify use scenarios and incorporate those into the design. Socialize the proposed solution early on and establish expectations. Establish a review group to look into concerns and joint approve change requests. Review the impact due to sensitive data early and allocate resources. Plan for performance test. There may be impact due to security implementation.

Real Experience. Real Advantage.

22

Thank you for participating.

Please remember to complete and return your evaluation form following this session. For ongoing education in this area of focus, visit www.asug.com. SESSION CODE: 1813

Real Experience. Real Advantage.