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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below - REVISED SUBJECT: The Counter Memory PCB Used in the Soft Counter Circuit is Now Available for Purchase Addition of the imageRUNNER 1025/2030/2545/3045/3245 PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER 1023/1023N/1023iF imageRUNNER 2016/2020/2016i/2020i imageRUNNER 1600/2000/2010F imageRUNNER 2200 Series imageRUNNER 2220N Series imageRUNNER 3530 Series imageRUNNER 1025/2030/2545/3045/3245 GENERAL: Previously, Canon U.S.A., Inc. regarded the Counter Memory PCB as a restricted part. As such, the Counter Memory PCB was only available by contacting the Canon Technical Support Hotline. This publication is to announce that this component will no longer be restricted for these models and will be open for purchase from Canon U.S.A., Inc. The Serial Number PCB's will continue to be restricted. The Serial Number PCB can only be obtained by contacting the Canon Technical Support Hotline. Refer to the troubleshooting procedures in this publication for the Serial Number PCB. Previous Technical Publications that covered this topic were: GTI-T151, Technical FYI iR5000-F005, iR2200-F001, iR8500-F001 and Technical Publication TP03 036.pdf. DETAILS: As explained in more detail in these previous publications, the Counter Memory, Serial Number and Main Controller PCBs work as a set and are considered the Soft Counter Circuit. The Counter Memory PCB is electronically stamped with the serial number from the Serial Number PCB. Neither the Counter Memory PCB nor the Serial Number PCB can be swapped to other equipment. The Counter Memory PCB keeps track of the total count, which cannot be erased or changed. The service counters are retained by the Main Controller. These counters can be reset manually through service mode. When the Counter Memory PCB must be replaced, after installing the new one, the new Counter Memory PCB learns the Total Count from the Main Controller. This is retained in SRAM on the Main Controller PCB and held active by means of an on board battery. The imageRUNNER 1023/1023N/1023iF/2016/2020/2016i/2020i model does not have a Main Controller PCB. The Counter Memory PCB is instead mounted to the Image Processor PCB.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

imageRUNNER 4570 Series imageRUNNER 5000 Series imageRUNNER 5070/5570/6570 Series imageRUNNER 7200/8500/105 Series imageRUNNER 8070/9070/105+ Series imageRUNNER 7086/7095/7105 Series

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Counter PCB
Mounted on Main Controller or Image Processor

Serial Number PCB

Main Controller PCB Or Image Processor PCB (SRAM)

ERROR CODE DESCRIPTIONS AND ACTIONS: Error Codes not listed in the Service Manuals that refer to the Counter Memory PCB include: E245, E246, E247, E354 and E355 These are error codes not found in service materials that when encountered can be difficult to troubleshoot. The error code listings in the following tables will clarify exactly what needs to be addressed. Please refer to the images provided in this Technical Publication for component identification. Note 1: It is important when troubleshooting Counter Memory PCB failures to observe all the notes in this publication. Failure to do so can cause extensive down time in correcting faults incurred by mismatched Soft Counter circuit boards or incorrect troubleshooting procedures.

Note 2: It is illegal to tamper with this circuit in an attempt to falsify the counter readings of any Canon Copier.

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Code
E245

Cause
Limit on writing operations (to the counter memory). (Does not occur on MEAP machines). 1.

Description
The upper limit imposed on writing to the counter memory has been exceeded. Counter Memory PCB may have lost contact with Main Controller PCB during copy run. 1. 2.

Action
Replace Counter Memory PCB with new one. Replace with a new Main Controller / Image Processor PCB or use a zeroed out Main Controller / Image Processor PCB from APRF. E355 CLEAR (For 70 series and later see Note #4). Reinstall original Counter Memory PCB that belongs to that equipment. Replace Counter Memory PCB with new one.

Results
Soft Counters are reset to 0.

2.

3. 1.

E246

Error in writing operations (to the counter memory).

1.

A normal soft counter reading cannot be written to the counter memory. Counter Memory PCB not being recognized on power up.

All counters are retained.

2.

2.

E247

Error in SRAM on Main Controller PCB and Counter Memory PCB.

An error has been detected in the result of verifying the soft counter reading stored on the Counter Memory PCB and SRAM. 1. At power on, a mismatch of serial numbers (Main Controller / Image Processor PCB (SRAM) or Counter Memory PCB, and the serial number of the Serial Number PCB was identified (Prohibited Action). 2. At power-on, the absence of the serial number on Main Controller / Image Processor PCB or Counter Memory PCB was identified.

1. 2.

Replace Counter Memory PCB with new one. E355 CLEAR (For 70 series and later see Note #4).

Soft Counters are reset to 0.

E354

1. Mismatch or absence of the serial number stored in the Serial Number PCB and Main Controller / Image Processor PCB or Counter Memory PCB (mismatch of two serial numbers). 2. Absence of serial numbers in both Main Controller PCB (SRAM) or Counter Memory PCB

1. Put back all original PCBs into the equipment! 2. Do not utilize a used Counter Memory PCB or Serial Number PCB from any other equipment. 3. After Prohibited Action has been corrected, perform E354 CLR. (FUNCTION>CLEAR> E354-CLR) then cycle power off and on. (For 70 series and later see Note #3. For imageRUNNER 1023/ 1023N/ 1023iF/ 2016/ 2020/ 2016i/ 2020i see step # 10 under Servicing).

1. Depends on original cause of failure. 2. If original problem was E245 or E247, Soft Counters reset to Zero. 3. All others, Counters are retained.

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Code
E355

Cause
Mismatch of serial numbers of three items: Serial Number PCB, Main Controller / Image Processor PCB (SRAM) and Counter Memory PCB.

Description
At power-on, a mismatch of serial numbers among the Serial Number PCB, Main Controller / Image processor PCB and Counter Memory PCB was identified (Prohibited Action).

Action
1. Put back all original PCBs into the equipment! 2. Do not utilize a used Counter Memory PCB or Serial Number PCB from any other equipment. 3. Ensure connector J1023 is connected. After Prohibited Action has been corrected, perform E355 CLR. (FUNCTION>CLEAR> E355-CLR) then cycle power off and on. (For 70 series and later see Note #4. For imageRUNNER 1023/ 1023N/ 1023iF/ 2016/ 2020/ 2016i/ 2020i see step # 10 under Servicing).

Results
1. Depends on original cause of failure. 2. If previously used, select optional counters 2 through 6 (displayed in Counter Check) in service mode: OPTION/USER/COUNTER 2 TO 6 3. If original problem was E245 or E247, Soft Counters reset to Zero. 4. All others, Counters are retained.

E350

Faults on Serial Number PCB.

A check is made at poweron.

1. Ensure connector J1023 on the Main Controller PCB (J315 on the imageRUNNER 1023/ 1023N/ 1023iF/ 2016/ 2020/ 2016i/ 2020i Image Processor) is connected. 2. Replace Serial Number PCB (Contact Canon TSC Hotline for assistance).

All Soft Counters are retained.

SERVICING: Items to keep in mind when attempting to troubleshoot the Soft Counter circuit:
1. When troubleshooting the Soft Counter circuit, it is important to not discard or lose track of the Counter Memory PCB, Serial Number PCB or Main Controller / Image Processor PCB until the equipments proper operation has been verified. 2. Only replace the Counter Memory PCB if any one of the error codes on the previous pages is indicated. 3. A good first step in troubleshooting this circuit is to mark the Counter Memory PCB with the serial number of the equipment using a felt tip pen. This will allow reverting back to the original board set if any change of symptoms occurs without fixing the problem.

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4. As mentioned in previous Technical Publications, the Counter Memory PCB is a matched board with the Serial Number PCB and cannot be swapped with one from any other equipment. Doing so may change the error code and will not correct the problem and will certainly add to confusion, thus increasing downtime. 5. If attempting to diagnose one of these codes on an iR1600/2000/2010F, refer to TP03 036.pdf. This equipment has Soft Counter codes for the Printer PCB as well as the main body. It must be determined first if the problem is attributed to the Printer PCB or main body before proceeding. 6. Replacing the Counter Memory PCB for either an E245 or an E247 will result in a Total Count of zero (0) after fixing the problem. 7. Never replace two boards in the Soft Counter circuit at the same time! This would include any two of either the Counter Memory PCB, Main Controller PCB (or Image Processor depending on model) and Serial Number PCB (see Figure 1). Doing so may change the symptom to an E355 code or E354 code, which would be unclearable. 8. If the error code has changed but the problem is not fixed, start over by putting the original PCBs back into the equipment. Then ensure only one PCB is replaced at a time such as the Main Controller / Image Processor or Counter Memory PCB. 9. In some cases, after replacing the Counter Memory PCB, an E354 or E355 code may appear. At this point, enter Service Mode and access the Clear tab under Function mode (FUNCTION>CLEAR>E355-CLR). Access either E355-CLR or E354 CLR depending on the error code you have encountered [see Notes #3 and #4 (step #10 for the imageRUNNER 1023/ 1023N/1023iF/ 2016/ 2020/ 2016i/ 2020i) to clear E354 or E355]. Highlight the function, press OK. The OK button will gray out for about five (5) seconds then will appear normal again. After that, cycle the power OFF. Wait at least five (5) seconds to power ON again. If the E354 or E355 code does not clear, retrace your steps by putting the original PCBs back into the machine again and verify the original error code. If an E354 or E355 code persists and cannot be cleared after replacing the suspected defective PCB, contacting the Technical Support Hotline may be required at that point. 10. In some cases, on the imageRUNNER 1023/ 1023N/ 1023iF/ 2016/ 2020/ 2016i/ 2020i after replacing the Counter Memory PCB, an E354 or E355 code may appear. At this point, enter service mode then scroll to CLEAR. Press OK, then scroll to ERR. Press OK, then an E355 will appear. Wait ten (10) seconds until E355 CLEAR is completed. Then cycle the main power. 11. When replacing the Counter Memory PCB with a new one from service stock, ensure the correct Counter Memory PCB for that model number is installed. Failure to do so can result in an E246 or E355 (unclearable). See the attached images of some of these boards. Counter Memory PCB part numbers are included on page five (5) of this publication. 12. If replacing the Counter Memory PCB does not fix an E245, E246 or E247 code, suspect a failed Main Controller PCB (put back the original Counter Memory PCB when replacing the Main Controller PCB).

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13. If removing the Main Controller or Image Processor PCB for repair at an Authorized Parts Repair Facility (A.P.R.F.), ensure the Counter Memory PCB has been removed and kept with that equipment. After installing a new or repaired Main Controller or Image Processor PCB, if previously selected, select optional counters 2 through 6 (displayed in Counter Check) in service mode: OPTION>USER>COUNTER 2 ~ 6 (Only 4 counters available on the 2016/2020 model) 14. Never operate the equipment without the Counter Memory PCB installed. Doing so may cause an E245 code, which can only be cleared by zeroing out the Main Controller PCB by one of our A.P.R.F.s or replacing it with a new Main Controller PCB. 15. The Serial Number PCB is a matched board with the Counter Memory PCB and cannot be swapped with any other equipment. Doing so will generate an E354 or E355 code. 16. On newer models from Canon (as of this writing, all 70 series and iR3530 series), to clear an E355 or E354 code, you must enter Service Mode Level 3 (see Notes #3 and #4). DO NOT ADJUST ANYTHING ELSE IN THE SERVICE MODE LEVEL! Doing so will have an adverse affect on the machine and you will not be supported by Canon U.S.A., Inc.

SERVICE PARTS: Counter Memory PCB part numbers:

Model Number imageRUNNER 8500 Series (iR8500/105/7200/85) imageRUNNER 5000 Series, (iR5000/5000d/5000i) imageRUNNER 2200 Series (iR2200/2800/3300/3300i) imageRUNNER 1600/2000 Series (iR1600/2000/2010F) imageRUNNER 1300 Series (iR1310/1330/1370F/1630/1670F) imageRUNNER MEAP Equipment (iR2220N/2220i/3320N/3320i/5020/5020i/6020/6020i) imageRUNNER 2270/4570 Series, 2230/3530 Series, 5570/6570 Series, 8070, 9070, 85+, 105+ Series, 7105 Series, 2016/2020, 2016i/2020i, 1023/1023N/1023iF, 1025/2030/2545/3045/3245 Counter Memory PCB FG3-3169-000 FG3-2152-020 FG3-2152-020 FG3-2152-020 FG6-9558-020 FG3-3288-000 FM2-2799-000

For 70 Series and later as well as iR3530 series copiers, follow the instructions in Notes #3 and #4: Note #3: E354:
If, after replacing the Counter Memory PCB, an error code E354 is displayed, enter Service Mode Level 3 and perform an E354 Clear as follows:

Additional Functions button then 28 then Additional Functions button Additional Functions button then 19 then 3 COPIER>FUNCTION>CLEAR>E354-CLR Turn OFF and then ON the equipment.

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Note #4: E355:

If after replacing the Counter Memory PCB, an error code E355 is displayed, enter Service Mode Level 3 and perform an E355 Clear as follows:

Additional Functions button then 28 then Additional Functions button Additional Functions button then 19 then 3 COPIER>FUNCTION>CLEAR>E355-CLR Turn OFF and then ON the equipment.

E354 and E355 NOTE: SERIVCE MODE LEVEL 3 SHOULD ONLY BE UTILIZED FOR AN E354 or E355 CLEAR! TAMPERING WITH OTHER MODES IN THIS LEVEL MAY NEGATIVILY IMPACT ENGINE PERFORMANCE AND WILL VOID ANY SUPPORT FROM Canon U.S.A., Inc.
Newer models will be covered in a future Technical Publication, as their Soft Counter circuit is different than what is described in this publication.

Counter Memory PCB images:

FG6-9558

FG3-3169

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FG3-3288

FG3-2152

FM2-2799

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