The LEADERSHIP Challenge for Process

Owners*
Believing in the Philosophy of Defect-Free
processes
Becoming Data Driven
Having the Discipline to Sustain the Gains Having the Discipline to Sustain the Gains
Having the Will to take the Improvements from
the Black Belt projects and keep the process
input variables Under Control
* And by the way, everyone else in leadership
positions
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Process Owner:
Scopes, Drives and owns the project:
Results, timing, improvement,
Black Belt:
Facilitates and drives Sigma
Methodology, tools and
Lean Six Sigma Team Accountabilities
The Process Owner is the person responsible for the
performance of a specific process..
typically the manager closest to the work.
sustainability
statistical analysis
Team Members:
Provide process knowledge,
Get data, Develop solutions,
Give priority to project
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Process Owner Expectations
Recognize and continuously search for project opportunities
Define and Scope projects in Lean Six Sigma terms
Work very closely with the BB/GB to:
Define the projects,
Set project goals,
Assure the voice of the customer is coming from the Assure the voice of the customer is coming from the
customer.
Assure the project is moving on schedule, in an
acceptable
direction.
Remove barriers and Resolve conflicting activities.
Become heavily involved in the implementation of
improvements.
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Process Owner Expectations
Continued
Accept accountability for maintaining the improved process and
control plans. Ensure adequate control plan training and
documentation.
Provide a supporting team of knowledgeable resources
Attend monthly project reviews and report on project Attend monthly project reviews and report on project
results/timing versus schedule.
Agree to the project valuation. Measure and include benefits in
Profit Objective forecast.
Help enforce the rigor and discipline of Lean Six Sigma
methodology.
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Measures of Process Owner
Success
Project delivers hard benefits
Project is completed on time
At project closing, the line organization accepts full turn
over, from the BB/GB, of all aspects of implementation over, from the BB/GB, of all aspects of implementation
and control.
Project benefits are sustained
Profit Objective is appropriately adjusted
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