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Whale Done!

The Power of Positive Relationships Overview

Its All About Relationships!

At the root of all interactions is the quality of the relationship. An employee may join a company because of its prestige and reputation, but its the employees relationship with his or her immediate supervisor that determines how long the employee stays and how productive he or she will be. Today, eight out of ten employees report that they are not managed in a way that brings out the best they have to offer. It doesnt have to be this way. We can build organizations that are highly motivating and engaging by catching ourselves, our teammates, and even our bosses doing things right. We can build organizations that bring out the best in all of us. In day-to-day interactions, leaders have the ability to inuence the people around them. People want to be treated as an individual worthy of basic respect. They want someone to take interest in them and to help them succeed. What people really want is someone to inspire them. That someone could be you! The Ken Blanchard Companies is known for stressing the importance of positive relationships in all areas of our lives. Leaders and employees alike bring their personal lives into their work lives. They also bring their work lives home with them. Its important to consider the whole person and the life skills necessary for successful relationships (in and out of the workplace) when considering a training process.

Foster Positive Relationships

A recent survey of 5,000 workers in the United States revealed that only 51 percent were satised with their jobs compared to 59 percent in 1995 (The Conference Board, March 2002). In addition, the cost of replacing an employee ranges from 2946 percent of his or her annual salary. The challenge for managers and organizations to create motivated, productive, and positive workers has never been more critical.

The Process
What do your people at work and your family members have in common with a ve-ton killer whale? Probably more than you think. Whale Done! The Power of Positive Relationships demonstrates that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainersspecically those responsible for the killer whales at SeaWorld can supercharge your effectiveness at work and at home. Whale Done! The Power of Positive Relationships is about Building trust Accentuating the positive Redirecting energy The Whale Done! The Power of Positive Relationships process illustrates the power of how catching people doing things right and redirecting negative behavior can dramatically increase productivity, trust, commitment, motivation, and retention. During this process you will discover how to promote positive customer relationships, sustain your competitive advantage, and supercharge your effectiveness through these innovative training techniques. The Whale Done! The Power of Positive Relationships program equips you with tools for increasing productivity, building trust, creating high commitment and motivation, retaining your best workers, promoting positive customer relationships, and sustaining your competitive advantage. Catching people doing things right and redirecting negative behavior are some of the best tools in building effective relationships.

Modules at a Glance
1. Its All about Relationships In this module participants assess themselves on the effective use of the three key principles of the Whale Done! The Power of Positive Relationships philosophyBuilding Trust, Accentuating the Positive, and Redirecting Energy when Mistakes Are Made. Participants also map their most vital relationships and examine their beliefs about motivating people. Next, the basics of Whale Done! are described with an emphasis on the rst key principle Building Trust. 2. The ABCs of Performance Management In this module learners dene Activators, Behaviors, and Consequences and work through case studies to identify them in the real world. Responses to performance when it is on track or off track are described and motivation and feedback methods are emphasized. Participants work on important responses to behaviorthe Redirection Response and the Positive Whale Done! Response. 3. Rethinking Your GOTcha! History This module asks participants to consider all of the people that have helped them succeed in their lives and how they can, in turn, help others. The process of correcting GOTcha! behavior patterns is outlined and practiced, including The One Minute Apology. 4. MigratingMoving forward with Whale Done! In this nal module participants make a commitment! Time is spent working on an action plan, noting the visible signs that others will see to know that the workshop has resulted in a change in behavior; or participants plan and write praisings, redirections, or apologies. The Whale Done! The Power of Positive Relationships Participant Workbook includes a relationship reection, an introspective reection, partner discussions, skill practice, provocative questioning, immediate recovery steps including The One Minute Apology, future action planning, humor, stories, music and video examples using the Whale Done! lms, and the best-selling hardback book, Whale Done!



Whale Done! Overview

Engaging Learning Methodology

Employing the latest thinking in adult learning theory, the program teaches the Whale Done! The Power of Positive Relationships concepts through discovery learning, rather than by lecturing, and it focuses participants on practicing the skills required for creating a positive and productive environment. The core principles of building trust, accentuating the positive, and redirecting when mistakes occur are introduced and then elaborated throughout the program. Participants are provided with skill-building opportunities, using their own people with real issues to design practice opportunities so they can use these skills to create and sustain motivated and engaged employees. This practical, hands-on workshop develops useful skills that can be readily transferred to the job.

Training Design Options Keynote Presentation

A 1 to 3hour presentation uses a keynote or speech format with interactive elements as appropriate. This standardized format is delivered by a variety of Blanchard representatives, speakers, and workshop trainers. Customization is possible as appropriate. The keynote presentation primarily introduces Whale Done! The Power of Positive Relationships and builds awareness of the three principles. The focus of the presentation is on the book and its three principles. The keynote presentation can stand on its own or be combined with the one-day workshop to make a two-day workshop.

Public workshops are open to groups or individuals, and on-site workshops are hosted at your organization. Dive deep into the key concepts of building trust, accentuating the positive, catching people doing things right, and redirecting energy. Participants will be led to explore these concepts with their own most vital relationships in mind. The deep dive includes work on motivation and the part it plays in our actions, the ABC Model of Performance Management, and the strategic use of activators and consequences. Sometimes we forget the positive people that have been examples to us when we get off track with our relationships. Participants will have the opportunity to plan how to undo GOTcha! history, as well as write and practice apologies, praising, and redirections that might be long overdue. A powerful guided activity brings positive role models from ones past to current consciousness to enable positive action planning for the future. Whale Done! The Power of Positive Relationships is an impactful, accelerated, skill-building whale-of-a-day!

Keynote Objectives
Introduce the three principles of Whale Done! The Power of Positive Relationships Increase awareness and present the impact for managers wanting to bring Whale Done! energy to their department or team. Act as a feeder for Whale Done! workshops; introduce videos and other Whale Done! promotional products.

Workshop Objectives
Create an action plan for developing productive, positive relationships Learn techniques for reinforcing positive behavior Identify the ve steps for redirecting behavior when a correction is needed



Whale Done! Overview

Discover the ABCs of Performance Management Learn how commonly held beliefs, and past experiences and events, can affect performance and trigger certain behaviors Implement the four steps of the Whale Done! Response Create ways to build trust with others in the organization

Clients Who Have Used Whale Done!

Boy Scouts of America and Girl Scouts of the USA Dolphin Quest Escondido High School Fleet and Industrial Supply Center Freddie Mac Option One Mortgage Corporation Pasadena Independent School District Principals Taco Johns Transcom

Outcomes and Deliverables

For the Individual Stress ReductionWhale Done! The Power of Positive Relationships helps eliminate negative interactions in the workplace and thus decrease stress levels. Productivity ImprovementBy building trust, accentuating the positive, and using the redirection method, you keep others focused on the positive actions needed to achieve results. The Positivity and Productivity ConnectionWhen managed in the positive, individuals self-esteem thrive. People who feel good about themselves produce better results. For the Organization Retention of employeesWhen your employees are happy and feel valued, their motivation rises and commitment improves. Greater creativity and innovationBy creating positive relationships at work, and by allowing people to have fun and be creative, employees are more willing to take bigger risks to achieve greater results. Improved productivityBy encouraging desired behavior and redirecting people in order to succeed, you will experience increased productivity as a natural result. Passion and a boost in performanceThe Whale Done! approach is contagious and, as individuals within an organization use the approach, a positive shift occurs within the organization environment. Employees who feel positive and are excited about their lives and their jobs have a greater positive impact on the bottom-line performance of their organizations.

Delivery Options
Organizational Consultation and Visioning Impact Mapping and Goal Alignment Diagnostic Tools and Assessments Keynote Speeches Online Learning On-site and Remote Delivery Seminars and Public Workshops Training for Trainers

Business Issues Addressed

Are you struggling to manage prot margins, costs, quality, time, and innovation? Are your top performers leaving for better opportunities? Are the relationships at different levels of the organization suffering? Is your workforce not motivated? Is your workforce lacking personal accountability, energy, and self-empowerment?
MK0347 012405 Whale Done! Overview

Ordering and Information In the United States 760 489-5005 or 800 728-6000 In Canada 905 568-2678 or 800 665-5023 In the United Kingdom 44 208 540 5404

All Other Countries 760 839-8070