Académique Documents
Professionnel Documents
Culture Documents
1. Overview of Six Sigma History of Six Sigma What is Six Sigma? Why Six Sigma? Benefits of Six Sigma to you 2. Six Sigma as a Quality Level (Measurement) 1. 6s = 3.4 Defects Per Million Opportunities 2. Variation in the process 3. Six Sigma as a Method following A Structured Problem-Solving Approach 1. Define, Measure, Analyse, Improve, Control 4. Six Sigma as An Initiative that facilitates change 1. Dedicated, Trained employees 2. Critical Projects 3. Teams - Process Owners 5. Six Sigma as A Business Philosophy 1. Helps focus on Customer Critical Criteria (VOC) 2. Fact-driven (data), Measurement-based, Statistically structured 3. Rigor and discipline into the business
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Cost/Finance
Lawrence Bossidy (1994)
Products/Costs
Jack Welch (1995)
Products/Cost/Growth /Cash
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History of Six Sigma Six Sigma is a proven methodology that has resulted in significant benefit in major Organisations Six Sigma brings process improvement rigour and discipline in how Organisations work
What is Six Sigma? Definition of Six Sigma Six Sigma is a methodology for pursuing continuous quality improvement and reducing inherent variability. It requires a thorough process and product understanding and is clearly focused on customer driven expectations.
8 Copyright Novel Idea 2004
Employees
Development of Talent Energizing organisation
Shareholders
Growth Productivity Cost Cash EVA
Course content
1. Overview of Six Sigma History of Six Sigma What is Six Sigma? Why Six Sigma? Benefits of Six Sigma to you 2. Six Sigma as a Quality Level (Measurement) that reduces variation 1. 6s = 3.4 Defects Per Million Opportunities 2. Reducing variation in a process 3. Six Sigma as a Method following A Structured Problem-Solving Approach 1. Focus on the Customer (VOC) 1. Define, Measure, Analyse, Improve, Control (DMAIC) 4. Six Sigma as An Initiative that facilitates change 1. Dedicated, Trained employees 2. Critical Projects 3. Teams - Process Owners 5. Six Sigma as A Business Philosophy 1. Helps focus on Customer Critical Criteria (VOC) 2. Fact-driven (data), Measurement-based, Statistically structured 3. Rigor and discipline into the business
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PPM PPM
2 3 4 5 6
99.99966% Good
Seven articles lost per hour Unsafe drinking for one minute every seven months 1.7 incorrect operations per week One short or long landing every five years 68 wrong prescriptions each year
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Variation in a process
Everything we do involve a process, In every process whether it involves products or clients there is variation
Variation
X X X X X X X X X X
On-Target
XXX XXX XXX X X XX X
Center Process
Reduce Spread
Six SixSigma Sigmamethodology methodologyidentifies identifiesprocesses processesthat thatare areoff-target, off-target, and/or have a high degree of variation, and corrects and/or have a high degree of variation, and correctsthe theprocess process
Variation
X X X
LSL
X X X X X X X
USL X
On-Target
XXX XXX XXX X X XX X
LSL
Center Process
Reduce Spread
USL
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Course content
1. Overview of Six Sigma History of Six Sigma What is Six Sigma? Why Six Sigma? Benefits of Six Sigma to you 2. Six Sigma as a Quality Level (Measurement) that reduces variation 1. 6s = 3.4 Defects Per Million Opportunities 2. Variation in the Process Six Sigma as a Method following A Structured Problem-Solving Approach 1. Focus on the Customer (VOC) 2. Define, Measure, Analyse, Improve, Control (DMAIC) Six Sigma as An Initiative that facilitates change 1. Dedicated, Trained employees 2. Critical Projects 3. Teams - Process Owners Six Sigma as A Business Philosophy 1. Helps focus on Customer Critical Criteria (VOC) 2. Fact-driven (data), Measurement-based, Statistically structured 3. Rigor and discipline into the business
3.
4.
5.
Business Products
Disconnected Barrier
Business Processes
VOB
VOC
LSL
LCL
UCL
USL
VOP = Voice of the Physics githin the Product or Mfg. Process
USL - LSL = Cp = 2 6
VOP
What the customer wants
VOC
Six Sigma is compiled of a powerful set of tools and techniques that Follow strict guidelines to ensure the correct causes of difficulties are identified and the best solutions developed and implemented to solve any complex problem in the organisation
Project selection
Breaking the pain or opportunity into manageable project
Strategy
Business Plan
Project Plan
Project Idea
Where we Want to be
Project Selection
Focus Areas
GAP
BB Project
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Prioritisation
GB Project
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Project selection
Goal Tree PLANNING
Strategy
Business Plan
G1
G1A G1B G1C G1D G1E
Project Plan
Aa Ab Ac Ad Ae Af 1 2 3 4 5 6
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Strategy
GROWTH
G2 G3
COST
CASH
EXECUTION
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y = f ( x1 , x2 ,..., x k )
Practical Practical Solution Solution Statistical Statistical Solution Solution
23 Copyright Novel Idea 2004
Tools
Project Charter Process Map MSA
Many Xs
C&E Matrix Gage R&R
Reduced Xs
Few Key Xs
2-3 Critical Xs
Initial Capability
Y=f(X)
Effectiveness Efficiency
Control Plan 24
Optimized Process
Course content
History of Six Sigma What is Six Sigma? Why Six Sigma? Benefits of Six Sigma to you 2. Six Sigma as a Quality Level (Measurement) that reduces variation 1. 6s = 3.4 Defects Per Million Opportunities 2. Variation in the process 3. Six Sigma as a Method following A Structured Problem-Solving Approach 1. Focus on the Customer (VOC) 2. Define, Measure, Analyse, Improve, Control (DMAIC) 4. Six Sigma as An Initiative that facilitates change 1. Dedicated, Trained employees 2. Critical Projects 3. Teams - Process Owners 5. Six Sigma as A Business Philosophy 1. Helps focus on Customer Critical Criteria (VOC) 2. Fact-driven (data), Measurement-based, Statistically structured 3. Rigor and discipline into the business
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A Change Initiative
An Initiative
Dedicated, trained employees to drive the change. Leading change setting the environment for organisation to improve their business performance
(C
ce im Ac ural D
ult
You cant focus only on the technical dimensions of a change process, but also on the sociopolitical and cultural dimensions
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Black Belts
Project leaders, coach GB GBs lead huge organisational projects
Executives/Champions
Executive Executives Accountability for Six Sigma results
Green Belts
Lead Individual GB projects in own are of focus
Team Members
Supporting Strategic Projects. Process Experts 29 Copyright Novel Idea 2004
Technical Dimension
Acceptance
(6)
(Cultural)
Tool
Project Charter with project metrics High level view of the process Elevator Speech
Culture Change
VOC & CTQ Process Thinking Entitlement/ Best State Thinking Problem needs to be scoped Performance Metrics
30 Copyright Novel Idea 2004
Technical Dimension
Acceptance
(6) Tools
Process Mapping C & E Matrix MSA Initial Capability Study Stakeholder Analysis
(Cultural)
Culture Change Process Thinking Prioritisation Need data for decision making Is data trust-worthy? What is my current ability? Dealing with Human Nature and Resistance
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Technical Dimension
Acceptance
(Cultural)
Culture Change Prevention and contingency plan Decision based on data analysis not by intuition / experience Identify the root cause of 32 failure
Technical Dimension
Acceptance
(6)
(Cultural)
Tools
DOE, Simulation and Optimisation Process Improvement
Culture Change
Experiment before full scale Implementation
Technical Dimension
Acceptance
(6)
(Cultural)
Tools
Control plan Process Optimisation Final capability
Culture Change
Sustain the gains Process variation reduction What is my new ability?
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Presented by
General Overview
Established in 1984 Represented in all major markets, on all continents, with 20 overseas offices Estimated user base of over 600,000
Offices
Headquarters: Tulsa, OK USA
Customer Base
Research and Development Social Science Finance & Investment Engineering Quality Control and Improvement Market Research Telecommunications and countless others
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Customer Base
BP Amoco, TotalFinaElf, BASF(Chem R&D, Man SPC) GlaxoSmithkline, Merck, McNeill(Pharma R&D, SPC, DM) Schlumberger(Man SPC, Six Sigma) Caterpillar, John Deere(Capital Equip Man, WebSPC) Intel, Texas Instruments (Semiconductor Man)
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Services
Training Consulting Technical Support Custom Programming System Integration
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Summary
Peerless software solutions for 19 years Unprecedented review history Worldwide training, sales and support Comprehensive selection of enterprise and desktop solutions