Value Proposition

With Virgin Mobile you get paid on incoming calls at the rate of 10p /min. You can use
this talk time for any kind of service like local, std or ISD voice calls, SMS & VAS. This
benefit is available on all incoming calls at home location except from TATA Indicom
subscribers .

GPFI
Benefits
:Eligibilt
y

Nature Duration GPFI Credit

Scenarios Remarks
Of Call Of call Benefit Amount

Incomin
g calls received on roaming NA NO 0
Call

Customer care
numbers are :
2066269400,
calls from customer care 912066269400,
NA NO 0
number 4066991230,
914066991230,
04066991230 &
02066269400

>7200 and Maximum of Rs. 12

call from 92* series (excluding
<10800 Yes Rs.12 can be credited in the
VMI series)
secs account

calls from If the calling Rs. 0 would be

>=10800
number belongs to 92* series NO 0 credited in the
secs
(excluding VMI series) account

These are 2952 high

calling tata numbers,
calls from Tata numbers prepaid and postpaid
NA NO 0
activated under T2T plan tata numbers which
are activated under
T2T free tariff plans)

activation > 6months for calls NA NO 0 Activations made in

received from 92* series the month of March-
(excluding VMI series). 08, April-08, May-08,
June08,July-08 and
 october-08 onwards

Subscribers under Demo

Profile i.e., These are VMI These are VMI
Distributors, Retailers & FOS Distributors, Retailers
which are activated under NA NO 0 & FOS which are
Demo Profile) for calls activated under Demo
received from 92* series Profile)
(excluding VMI series).

These are VMI

branded subscriber
VMI subscribers
whose per day
(10,000apprx.) for calls
NA NO 0 Minutes Of Usage >
received from 92* series
121 mins for calls
(excluding VMI series).
received from tata
numbers

Subscribers under New Profile

(New Profile include
i.e., subscriber who have
VL_BAKBAK,
migrated to New Bak Bak
VM_BAKBAK,
Profile from Old Bak Bak NA NO 0
VN_499SUK,
Profile for calls received from
VP_499SUK and VO
92* series (excluding VMI
Profiles )
series).

FAQ
Customer - What is GPFI/How do I get benefit? If I get a call from ……….number will
I get money?
Champ – This benefit is available ONLY with Virgin Mobile wherein you get FREE talk
time for all incoming calls at the rate 10p /min. You can use this talk time to make local,
std or ISD calls, send sms or download VAS .All this at No extra or hidden cost!
For welcome call –
With Virgin Mobile you get paid on incoming calls at the rate 10p /min. You can use this
amount for any kind of usage- local, STD or ISD calls, sms or VAS.
This benefit is available on incoming calls from any network except TATA (landline and
mobile) .This is not applicable while on roaming.
Customer – will I get a credit if I get a STD or ISD call?
Champ – Yes of course!! You will be paid for receiving calls from std as well isd.
Customer – I have a TATA number, if I call on my Vmi number from that, will I get paid
for it ?
Champ – <check the MDN activation date and customer profile and communicate
accordingly to customer the appended information>
Mr/Ms…It will be applicable on all incoming calls other than calls from Tata Indicom
mobile and landline subscribers.
(This is applicable for all activations in Mar ’08 and activations post Oct ’08). Also I
would like to know if your TATA number is on TATA to TATA free plan?
If customer says yes then communicate – Oh! You Know Virgin Is the youth brand of
Tata Indicom and since you are already availing the benefit of Free calls between TATA
to TATA mobiles, this Get paid benefit is not applicable here.
Customer – But I am calling from TATA to Virgin…why should I not get the benefit
then?
Champ – Mr/Ms…Keeping in mind the customer satisfaction and business benefits , we
have decided to stop applying this benefit to TATA subscribers.
Customer – what happens if I am not on a tata to tata free plan?
Champ – <Check the activation date, (This is currently applicable for activations between
Apr ’08 and Sep ’08)>
if you are not on a TATA to TATA free plan in that case you will definitely receive the get
paid credit.

Customer – I am your retailer, I am not getting Get paid benefit. Why is it so ?

Champ -<Check customer profile and communicate > Get paid benefit is applicable
exclusively to our VMI customers. Since you are our business partner that is the reason
the Get paid benefit is not applicable for you.
(This would be effective on all calls received from 1st September and processed on and
after 2nd September 2008, All Demo Profiles (Distributor, retailer & FOS) would now
get zero GPRC credit for calls received from TATA Nos)

• Virgin customers will be paid 10 p for every incoming minute in their home
network!

• The Talk time can be used for any type of usage-Local, STD, VAS, Data, SMS

• Customer will be credited with talk time at the end of every day post 00 hrs

• (The customer will be informed through an SMS intimation the next day).

• Yes...There is no limit to the credit the customer will receive for getting incoming
calls

• Only if the champ is asked more Questions on GPRC by the customer….

• Will it be applicable for all incoming calls?
It will be application on all incoming calls other than calls from Tata Indicom mobile and
landline subscribers
(This is applicable for all activations in Mar ’08 and activations post Oct ’08.)

The customers will not get credit on incoming calls that are on the Tata to Tata Free plan.
The customer will get credit on incoming calls from Tata network if the caller is NOT on
the Tata to Tata Free Plan.
(This is currently applicable for activations between Apr ’08 and Sep ’08)
• How will it work? What is the calculation for the same ?
The daily credit will be made on a per second basis the following day with an SMS
intimation for the amount of credit.
Note: Credit calculation will be on per second basis. (eg: for an incoming of 90 sec for a
given day, sub will receive 15paise credit)
• Is there any limit to which the credit will be passed?
There is no limit to the amount of credit one can avail through GPRC. Moreover the
amount credited to your talk-time can be used for ANY kind of usage – Voice, SMS,
Data, VAS, etc.