A STUDY ON PASSENGER SATISFACTION TOWARDS TATKAL SCHEME OF INDIAN RAILWAY RESERVATION SYSTEM

A project report submitted to the PSG college of Arts and Science (Autonomous) In partial fulfillment of the requirement for the award of Degree of MASTER OF COMMERCE Of Bharathiar University Coimbatore.

Submitted by V.A. MANIKANDAN (09MCO016)

Under the guidance of

Dr. M. Jayanthi M.Com., M.Phil., PhD

Assistant Professor, Department of commerce

DEPARTMENT OF COMMERCE
PSG COLLEGE OF ARTS AND SCIENCE College with potential for Excellence (Status awarded by the UGC) An Autonomous College Affiliated to Bharathiar University Re - accredited with A+ Grade by NAAC An ISO 9001:2008 Certified Institution Civil Aerodrome Post, Coimbatore 641 014

OCTOBER 2010

DECLARATION
The researcher hereby declares that this study entitled A STUDY ON PASSENGER SATISFACTION TOWARDS TATKAL SCHEME OF INDIAN RAILWAY RESERVATION SYSTEM submitted to PSG College of Arts and Science for the partial fulfillment of the award of the degree of Master of Commerce by the researcher, under the guidance of Dr. M. Jayanthi M.Com., M.Phil., Ph.D and that is not formed the basis for the award of any Degree/Diploma/Associate ship or fellowship or other similar title to any candidate of any University.

V.A. Manikandan (09MCO016)

CERTIFICATE
This is to certify that the project entitled A STUDY ON PASSENGER SATISFACTION TOWARDS TATKAL SCHEME OF INDIAN RAILWAY RESERVATION SYSTEM submitted to the PSG college of Arts and Science (Autonomous), in partial fulfillment of the requirements for the award of the Degree of Master of Commerce is a record of original research work done by V.A. MANIKANDAN, during the period 2009 2010 of her study in the Department of Commerce at PSG College of Arts and Science, Coimbatore under my supervision and guidance and that the project has not formed the basis for the award of any Degree / Diploma / Associate ship / Fellowship or other similar title to any candidate of any university. ATTESTED CERTIFIED

___________________ HEAD OF THE DEPARTMENT

_______________________ GUIDE

VIVA VOCE CONDUCTED ON

EXAMINERS:1. _________________

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ACKNOWLEDGEMENT
I would like to place on record a deep sense of gratitude to Dr. M. Jayanthi

M.Com., M.Phil., Ph.D Department of Commerce, PSG College of Arts and Science,
Coimbatore for her scholarly guidance and the immense help rendered to me at each and every stage of this project work. Without her valuable suggestions this piece of work would not have taken this shape. I express my sincere thanks and gratitude to Dr. K.M. Chinnadorai, M.Com. M.B.A., M.F.T., M.F.C., M.S., M.Phil., Ph.D., Principal In - charge and Head of the Department of Commerce, PSG College of Arts and Science, Coimbatore for his kind advice and continuous encouragement for the successful completion of my project work. I am thankful to the management of PSG College of Arts and Science, Coimbatore for providing necessary facilities to do my research work. I take this opportunity to express my profound thanks to all the Faculty Members, especially to Dr. B. Kirubashini, Mcom., M.Phil., Ph.D., Department of Commerce, PSG College of Arts and Science, Coimbatore for their help, support and valuable suggestions. I take this opportunity with pride and pleasure to extend my heartiest gratitude and profound thanks to my beloved family and my friends for their timely help in all possible ways. Above all I thank the almighty without whose blessing this work would not have been possible.