ICICI Lombard

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ICICI Lombard GIC Ltd

Type

Public Listed Company

Industry

Insurance

Founded

2001[1]

Headquarters

Mumbai, India

Key people

Bhargav Dasgupta, MD [2]

Products

General insurance

Net income

144 crore (US$28.8 million)

Employees

4634 (as March 2010)

Parent

ICICI Bank, Fairfax Financial

Website

ICICI Lombard

ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of Rs. 4,734.89 crore for the year ended March 31, 2011. The company issued over 56 lakh policies and settled over 81 lakh claims and has a claim disposal ratio of 99% (percentage of claims settled against claims reported) as on March 31, 2011. The company has 4,264 employees and 315 branches as on March 31, 2011. The company has been assigned a domestic rating of iAAA by ICRA (an associate of Moodys Investors Service) for highest claim paying ability and a fundamentally strong position, for the fifth

consecutive year. The company has been conferred received the Skoch Financial Inclusion Award -2011 in the micro finance category. It also received the Golden Peacock Innovation Award-2010 for Rashtriya Swasthya Bima Yojana. The company has been conferred with NASSCOM CNBC TV18 IT User Award 2010 for Best Technology Implementation in the Insurance Sector. It has been awarded CNBC Awaaz Consumer Award 2010 for being the most preferred brand in the General Insurance category. ICICI Lombard Auto Insurance has been rated highest in customer satisfaction by J.D. Power Asia Pacific in India among 11 auto insurance providers. It was awarded Customer and Brand Loyalty award in the Insurance Sector - NonLife at the 3rd Loyalty awards, 2010 and the General Insurance Company of the Year at the 11th Asia Insurance Industry Awards. The company also won the NDTV Profit Business Leadership Award 2007 and was adjudged as the most Customer Responsive Company in the Insurance category at the Economic Times Avaya Global Connect Customer Responsiveness Award 2006. It has the Gold Shield for Excellence in Financial Reporting by the ICAI (Institute of Chartered Accountants of India) for the year ended March 31, 2006. ICICI Lombard allows instant policy issuance and renewal through its website www.icicilombard.com for all retail insurance products including Car Insurance, Health Insurance, Travel Insurance, Two Wheeler Insurance and Home Insurance. There are multiple payment options available including internet banking, credit card, debit card and cash card.
Contents
[show]

[edit]Channels

Channel is the term used for the various approaches a company uses to tap its customers. ICICI Lombard uses a multi channel approach to sales, service and other allied activities. The channels used by ICICI Lombard can be broadly stated as under:
[edit]Online

ICICI Lombard has developed a web-based system to meet all the pre and post-policy transaction . One can get quotes, buy, renew and track their policies online through the website.
[edit]Buying

Insurance Online

ICICI Lombard was among the first companies to make their insurance products available online in India.[3] ICICI Lombard has web-based systems to meet all pre and post-policy transactional needs of its customers. One can compare plans, get quotes, buy, renew and keep a track of their insurance policies online. ICICI Lombard offers its customers retail general insurance products online. These products are Car, Two Wheeler, Health, Travel, Student Travel, Personal Accident and Home Insurance.
[edit]Telecalling

ICICI Lombard was the first general insurance company in India to start telesales operations due to its inherent profitability. However in recent times, public outburst against pushy and intrusive telecalling in general has led to a reduction in cold calling and the introduction of 'do-not-call' (opt-out) lists similar to the US 'Do Not Call Registry'. ICICI Lombard too has the Do Not Call option and respects the privacy of their customers.[citation needed]
[edit]External

links

Mutual Fund Expert ICICI Lombard General Insurance Advisor Website PolicyDeal.IN ICICI Lombard General Insurance Advisor Website

[edit]Board

Members

Chanda Kochhar, Chairperson R. Athappan, Director B.V. Bhargava, Director Dileep Choksi, Director Zarin Daruwala, Director N.S. Kannan, Director S. Mukherji, Director Chandran Ratnaswami, Director M.K. Sharma, Director H.N. Sinor, Director Bhargav Dasgupta, Managing Director & CEO Alok Kumar Agarwal, Executive Director Neelesh Garg, Executive Director

Get Quote & Buy Online

ICICI Lombard Travel Insurance

Traveler Outside India How to Buy Insurance?

Step 1 > Quote Request

Step 2 > Select Plan

Step 3 > Enter Details

Step 4 > Make Payment

ICICI Lombard Travel Insurance Individual Multi Trip Select Coverage Destination: No of Traveler: Traveler Date of Birth:
Select Destination

Select the Plan Type:

Student

01
OR age

JAN

70

years

Travele Start Date:

Travel End Date: Total Days:

1

ICICI Lombard Travel Insurance India

ICICI Lombard Travel Insurance covers you for unexpected medical and non medical expenses while you wear your travelling gears and globe trot. Besides providing basic coverage which every Indian insurance company does, following features set ICICI Lombard Overseas Travel Insurance plans apart:

Cashless hospitalization worldwide. You get elite care from United Health International while in USA. You get covered for Pre-Existing Diseases in life-threatening situations. You get hospitalization expenses covered in case of Swine Flu/H1N1 influenza. ICICI Lombard Travel Insurance India satisfies Schengen Visa insurance requirements.

ICICI Lombard Travel Insurance Plans

Medical insurance for international travelers has been mandated by most of the consulates. The reason for mandatorily asking travelers to visit abroad insured is the growing health care cost. You cannot expect the health care costs to reduce. While you are visiting a foreign country it is risky to leave the home country uninsured. ICICI Lombard travel insurance plan can fulfil the consulate requirements and also provide effective medical coverage for travelers. Avail of quality health care with UnitedHealth Group, a leading health care provider while in USA.

ICICI Travel Coverage ICICI Travel Benefits ICICI Travel Exclusions ICICI Travel Claims

ICICI Lombard Travel Mediclaim Insurance - Coverage Benefits

Coverages Medical Cover* Cashless hospitalisation worldwide

Platinum

Gold

US$ 50,000 to US$ 50,000 to 500,000 500,000 Available Available

Daily allowance for hospitalisation Dental Treatment Passport Loss** Checked-in Baggage Loss Checked-in Baggage Delay+ Personal Accident Personal Liability Financial Emergency Assistance Hijack Distress Allowance*** Trip Cancellation & Interruption Missed Connection Trip Delay++ Home Insurance# - Building - Content Repatriation of Remains 180 days Policy extendable upto 360 days

US$ 25/day (Max 5 days) US$ 250 US$ 200 US$ 500 US$ 100 US$ 15,000 US$ 100,000 US$ 300 US$ 125/day (Max 7 days) US$ 500 US$ 500 US$ 100/day (Max. 5 days) Rs. 2,000,000 Rs. 500,000 US$ 7,000 Available

NIL US$ 250 US$ 200 US$ 500 US$ 100 US$ 15,000 US$ 100,000 US$ 300 US$ 125/day (Max 7 days) -

US$ 7,000 Available

* Deductible of US$ 100. This deductible is applicable on per illness (complete treatment) basis and not on per visit to the doctor / hospital. ** Deductible of US$ 50. *** 12 hours # On value - Building insured on reconstruction value, Contents insured on their present market value $ 2 days deductible - If hospitalisation is for more than 2 consecutive days, this benefit can be cleared only once during the policy period delay of more than 3 hours + 12 hours delay - Applicable if baggage is delayed for more than 12 hours from actual arrival time of common carrier ++ up to US$ 100/- per day, if trip is delayed for more than 6 hours

ICICI Lombard travel insurance - Limit of Covered Expenses

For policies with medical expenses Sum insured over $100,000, the limit of liability of the company will be restricted to $100,000 per sickness, disease or accident contracted within the period of insurance whilst on the trip abroad, that may lead to one or more medical expenses and/ or hospitalization expenses. For persons aged 56 years and above, the maximum eligible medical expenses per sickness, disease or accident contracted within the period of insurance whilst on the trip abroad, that may lead to one or more medical expenses are as mentioned in the table.

Medical Sublimits for 56 years and above

Hospital Room and board, Max $1,600 per and hospital misc. day up to 30 Expenses days. ICU Surgical treatment Anaesthetist services Physician's visit Diagnostic and preadmission testing Ambulance services Max. $3,000 per day up to 7 days Max. up to $12,000 up to 25% of surgical treatment Max. $75 per day up to 10 visits Max. $750 Max up to $500

ICICI Lombard Overseas Travel Insurance

While you are visiting foreign countries like the US, the UK, Canada and other developed nations, medical insurance is one of the important tools. Medical emergency can occur when least anticipated and can leave you with huge medical bills. To cope with such disastrous situations you need ICICI Lombard Overseas Travel Insurance. The coverage of the plan can help you cope with the expensive health care system in foreign countries.

ICICI Lombard Travel Insurance India Purchase Online!

The online purchase process of ICICI Lombard Travel Insurance policy is quite simple and requires minimal paperwork. You just need to complete a simple online application form and can make payment via a credit/debit card or cheque.

NRIs - Buy ICICI Lombard Travel Insurance for Visiting Parents/Family/Friends!

You could be located physically anywhere in the world, be it the USA, Canada, Australia or Europe; its quite easy to make the travel insurance purchase online for a family member visiting you from India. Once the payment of premium cost is completed by using credit/debit card or a check, the policy document will be emailed to you. The hard copy of the same will be sent by courier to the Indian mailing address. You may contact our 24x7 customer care to know more and save your time and money.

Get Quote & Buy Online

ICICI Lombard Student Medical Insurance

Student Outside India How to Buy Insurance?

While you are studying abroad, student medical insurance can cover you for unexpected medical and non medical expenses. ICICI Lombard have partnered with UnitedHealth Group (leading US-based Health Care provider) to provide quality health care for students, by giving access to its network of hospitals and physicians in United States. ICICI Lombard student medical insurance is accepted by most of the foreign universities as a substitute for their compulsory insurance. ICICI Lombard has partnered with leading US-based Health Care provider UnitedHealth Group, to provide better health care benefits and services to be availed when in the US and accepted by most of the foreign universities as a substitute for their compulsory insurance.

ICICI Student Insurance Coverage ICICI Student Insurance Plans

ICICI Student Insurance Features

ICICI Lombard Student Mediclaim Insurance - Coverage Benefits

Coverages Medical Cover* Dental Treatment Passport Loss** Checked-in Baggage Loss Personal Accident Personal Liability Bail Bond Study Interruption Sponsor Protection 2 Way Compassionate Visit Repatriation of remains

Gold US$ 50,000 to 500,000 US$ 250 US$ 200 US$ 1000 US$ 15,000 US$ 100,000 US$ 5,000 US$ 7,500 US$ 10,000 US$ 7,500 Up to Medical Sum Insured

Bronze US$ 250 US$ 200 US$ 1000 US$ 15,000 US$ 100,000 US$ 5,000 US$ 7,500 US$ 10,000 US$ 7,500 -

* Deductible of US $ 100 - Applicable for each separate claim ** Deductible of US$ 50 - Applicable for each separate claim Under ICICI Lombard Student Medical insurance the Plus Plan is an add on plan that can be bought in addition to the Gold or Silver plan. This provides coverage for alcoholism and drug dependency, mental and nervous disorders, in patient medical expenses related to pregnancy, medical expenses for inter collegiate sports injuries, cancer screening and mammography examinations and childcare benefits.

ICICI Lombard Health Insurance

ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of 36,948 million for the year ended March 31, 2010. The company issued over 44 Lakh policies and settled over 62 Lakh claims and has a claim disposal ratio of 96% (percentage of claims settled against claims reported) as on March 31, 2010. The company has 4,634 employees and 350 branches as on March 31, 2010. Health Insurance Plans

1) Family Floater Health Insurance - It offers you the best of both worlds by taking care of your familys health while helping you save on your taxable income.

2) Health Advantage Plus Itis a specially planned health insurance product to help you get maximum savings on your tax while comprehensively covering your health.

3) Personal Accident Insurance - ICICI Lombard Individual Personal Accident Insurance policy covers you against Accidental Death and Permanent Total Disablement (PTD).This includes coverage against terrorism and acts of terrorism.

4) Critical Care - Critical Care insurance is a pure benefit policy. Though the premium is payable in Indian Rupees, the coverage offered is worldwide.

Disclaimer: Please note that the information provided is collected from sources publicly available & we believe to be reliable. The website doesnt warrant the accuracy, reliability & absolute information available on the website. Participation by site visitors or registered customers is on a voluntary basis. The policies are offered by various life Insurance & non-life insurance offering companies and Bimadeals does not seek to, either directly or indirectly, advise, offer, solicit or recommend that any person who is or proposes to become its member should purchase the Policy.

Car Insurance
It took Mr. Anshuman Singh only two minutes to know how much money he could save on his car insurance premium. Get a quote to know how much Money you could also Save on your Car Insurance Premium.

Key Benefits A digitally signed policy is issued immediately through our online facility. Access to over 2700+ network garages for cashless claims servicing across India. Optional Personal Accident cover of up to 2 Lakhs for co-passengers. Doorstep surveyor facility to cover your car with a break-in insurance. Avail Zero Depreciation Cover which offers full claim coverage on the value of parts replaced, without any deduction for
depreciation. Know more about key benefits

Sum Insured and Coverage Claim Process FAQS Choosing the right Car Insurance All India Garage List

Know more about our products and

BUY ONLINE
Travel Insurance

Health Insurance

Car Insurance

Two Wheeler Insurance

Home Insurance

Student Medical

Critical Care

Personal Accident

Family Protect Premier Insurance

A comprehensive Health Insurance policy that ensures...Poorey parivaar ki poori suraksha. Secure your family against financial emergencies during sudden illness, surgery and accidents as well as against terrorist activities. Family Protect Premier Insurance plan lets you share the entire sum insured among the family members covered under the policy, without any individual upper limits. Understand the Floater Concept

Key Benefits Comprehensive coverage for your family with floater benefit Cashless claims facility at over 4,000+ network hospitals across India Continue to enjoy quality service even during claim settlements with - ICICI Lombard Health Care - our own in-house health claim
processing and wellness team

No sub-limits on room rent, doctor fees, and hospital charges or for any disease (except Cataract where applicable). No co-payments for any disease or any hospitalisation expenses Now get a Free health check-up coupon for any one insured family member, valid for the policy period

20,000 per eye is

Called a Convalescence benefit, the insured, once during the policy period, is eligible for a benefit amount of 10,000 if hospitalised for any bodily injury or illness as covered under the policy, for a period of 10 consecutive days, or more. The insured will be eligible for a daily cash of 1000 per day for a max. of 7 days, in case the insured is hospitalised for any injury or illness as covered under the policy, for a minimum of 5 consecutive days. Know more about key benefits

Eligibility and Coverage Health Portability Claim Process FAQs View Tax Benefits Health Insurance and you

Individual Overseas Travel Insurance

Single Round Trip Frequent Flier (Multi-Trip) Salt & Pepper (71-85) A comprehensive Travel Insurance policy that covers unexpected medical and non-medical expenses when you are travelling abroad. Avail of benefits like Baggage loss/delay and unique facilities such as Cashless hospitalisation, worldwide. Our Travel Insurance plans are the most preferred among others because we coverPre-Existing diseases in life-threatening emergency situations.* Experience quality health care while in USA with UHI (UnitedHealth International).
* Conditions Apply

Key Benefits Cashless hospitalisation facility available worldwide

Avail of quality health care through our tie up with UnitedHealth International (UHI isa leading US based health care provider) No medical check-up required The insurance also covers medical evacuation costs back to India Know more about key benefits

Eligibility and Coverage Claim Process FAQs Travel Insurance, Choose Wisely
Overseas Travel Product Code: Misc 30

Overseas Student Travel Insurance

ICICI Lombard provides you with medical and non-medical insurance coverage through our Overseas Student Travel Insurance Plan. View the benefits which can make your stay abroad a happier experience.

Affordable Pricing: 1/3rd the cost of similar insurance policies bought abroad. Accessibility: Database of over 500 universities and issuance of instant digitally signed policy. Global Tie-ups: Tie-up with UnitedHealth International, the global arm of UnitedHealth Group, one of the largest and most diverse health care companies in the United States. Comprehensive Coverage: Overseas Student Travel Insurance plans introduced by ICICI Lombard cover unexpected medical and nonmedical expenses during your study abroad. Non-medical benefits: Covers Study Interruption and provision for a Two-wayCompassionate Visit cover for parents. Time saver: Saves time by enabling online extension of policy and quick cashless claim settlement through our tie-up's with a vast network of hospitals across the globe.

Key Benefits and Plan Details Buy the policy in Indian rupees, which is 1/3 the cost of buying similar insurance abroad Our plans are accepted by most of the foreign universities as a substitute for their compulsory insurance We have partnered with leading US-based Health Care provider UnitedHealth International, to provide better health care benefits
and services to be availed when in the US Know more about key benefits

Overseas Student Travel Insurance Plans

Gold Plan A comprehensive cover against medical expenses as well as other expenses such as repatriation of remains, checked-in baggage loss, personal accident, personal liability, bail bond, study interruption, sponsor protection and more.

Know more about Overseas Student Travel Insurance Plans

View details of policy coverage

Coverage Details Medical Expenses*# (including Medical Evacuation)

Coverage Bronze Gold Amount Plan Plan US$ 50,000, US$ 100,000, US$

Plus Plan

Dental Treatment* Repatriation of Remains

Checked-in Baggage Loss Passport Loss** Personal Accident Personal Liability Bail Bond Study Interruption Sponsor Protection Two-way Compassionate Visit Treatment for Mental and Nervous Disorders In-patient medical expenses related to pregnancy, subject to a waiting period of 10 months Medical expenses for intercollegiate sports injuries Cancer Screening and Mammography Expenses Childcare Benefits

250,000 & US$ 500,000 US$ 250 Up to medical sum insured US$ 1,000 US$ 200 Covered US$ 100,000 US$ 5,000 US$ 7,500 US$ 10,000 US$ 7,500 US$ 1,000 US$ 500

US$ US$ US$ 10,000 25,000 25,000

Up to medical sum insured US$ 2,000 US$ 100

* Deductible of US$ 100. This deductible is applicable on per illness (complete treatment) basis and not on per visit to the doctor / hospital. ** Deductible of US$ 50 - Applicable for each separate claim. # If not a pre-existing disease.

Claim Process FAQs Find Your University

Overseas Student Travel Insurance and You Webinar

Student Medical Product Code: Misc 50

Home Insurance
ICICI Lombard's Home Insurance policy secures the structure and/or contents of your home against natural and man-made disasters.

Key Benefits

Comprehensive insurance, which covers both structure and / or contents of your home Coverage up to 5 years for structure and contents Cover against Fire and allied perils, Burglary & Theft and Optional cover for Terrorism and Additional expenses of rent for alternative accommodation Know more about key benefits

Sum Insured and Coverage Claim Process Home Safety Guidelines FAQS

Home Insurance and You

Policy copy required Changes required in policy Renewal of policy Help with Claims Extension of Travel policy Premium Refund Cancellation of policy

Click here to download claim forms

Track your health claim

Click here

Cashless hospitals Cashless garages

Click here to print your policy

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Contact Us All India Branches 24x7 Insurance Helpline Customer Support

Parents' Travel Insurance No health-check up required Worldwide coverage of the policy Cover trips as short as 7 days to 180 days
know more

Motor Insurance Cashless Claim facility at 2,700+ Garages Own Damage, PA & Liability covered Instant Policy, No Paperwork
know more

Home Insurance Coverage for your home or contents or both Protection from natural/ man-made
calamities

Optional covers also available know more

Personal Accident Benefit policy with lump-sum returns Coverage valid even against Terrorism Easy Claim Process
know more

Critical Care Insurance Comprehensive cover and pure benefit

policy

No survival period Benefit paid immediately on first diagnosis know more

Prodctes of icici Lombard

Business Products The key to successful business is proper risk management. Its all about managing risk effectively. Our comprehensive commercial product line is aimed at businesses of all kinds and sizes. We offer products that match your personal and business needs and provide you a perfect protection cover.

Know more about our products Fire Insurance Marine Insurance Industrial Insurance Corporate Insurance Liability Insurance Shop Insurance

Customised Business Products Office Package Policy Educational Institution Package Policy Hotel Corporate Cover Group Health Insurance Group Personal Accident Policy Workmens Compensation Policy Petrol Station Package Policy Malls and Multiplex Policy

Event Insurance - Wedding Insurance

Others

ICICI Lombard allows instant policy issuance and renewal through its website www.icicilombard. Car Insurance A comprehensive Motor Insurance policy for your car that keeps it secure against damage caused by natural and man-made calamities, including acts of terrorism. A digitally signed policy is issued immediately through our online facility Access to over 2700+ network garages for cashless claims servicing across India Optional Personal Accident cover for co-passengers Transfer all No Claim Bonus (NCB) benefits when shifting your motor insurance policy to ICICI Lombard (Conditions Apply) Avail add-on covers for items such as fog lights, music system and seat covers

Health Insurance - Health Insurance offers you the best of both worlds by taking care of your familys health while helping you save on your taxable income. Cashless claims facility at over 4,000+ network hospitals across India Continuous quality service even during claim settlements with - ICICI Lombard Health Care - our in-house health claim processing and wellness team No sub-limits on room rent, doctor fees, and hospital charges or for any disease (Except Cataract) No co-payments for any disease or any hospitalisation expenses Free health check-up coupon for any one insured family member, valid for the policy period

Overseas Travel Insurance - A comprehensive Travel Insurance policy that covers unexpected medical and non-medical expenses when you are travelling abroad with benefits like Checked-in Baggage loss/ delay, Passport Loss, etc. Cashless hospitalisation facility available worldwide

No medical check-up required for policy issuance Coverage for Pre-Existing diseases in life-threatening emergency situations (Conditions Apply) The insurance also covers medical evacuation costs back to India Coverage available up to 360 days Extend the policy online in case you extend the trip, pay only for number of days extended

About ICICI Lombard

ICICI Lombard is one of the leading names in the sector of private general insurance company in India. ICICI Lombard is a joint venture between ICIC Bank, India's second largest bank and Fairfax Financial Holdings Limited; a Canada based diversified financial company working in general insurance, reinsurance, investment and insurance claims management. This is an ISO 9001: 2000 certified company is the biggest private sector general insurance company in India with a Gross Written Premium (GWP) of ` 3345 million for the year ended March 31, 2008. Currently the company has more than 4000 employees working in 357 branches and has issued over 4 million insurance policies and settled over ` 30 Lakh in claims in 2009 alone. ICICI Lombard believes in metamorphosing the human resource into a vital source of advantage; investing in human resource is seen as critical for achieving and sustaining growth. The company offers services in various categories to take care of diverse needs of customers. Some of the categories under which ICICI offers services are Business Products, Personal Products, NRI Services, Rural Insurance and IL Health Care.

ICICI Lombard Features

ICICI Lombard has several features which make it different from the other insurance policies. It is India's premier private general insurance company; it is the first general insurance company in India to get ISO 9001:2000 certifications and has been assigned the iAAA or I triple A rating by ICRA indicating highest claims paying ability of the company. The company is one of the fastest settler of claims in the country and offers the highest security level through 128-bit encryption in case of online data exchange for its clients.

ICICI Lombard Services

Personal Products

Health Insurance Home Insurance Motor Insurance Student Medical Insurance Overseas Travel Insurance Travel insurance Partners Business Products

Fire Insurance Marine Insurance Corporate Insurance Liability Insurance Credit Insurance

Liability Insurance NRI Services

Car Insurance Home Insurance Health Insurance Two Wheeler Insurance Student Medical Insurance Individual Overseas Travel Rural Insurance

Shop Insurance Health Insurance Home Insurance Tractor Insurance Weather Insurance Artisans and Weavers IL Health Services

Home Insurance Health Insurance Motor Insurance Overseas Travel Insurance Student Medical insurance Travel Insurance Partners

ICICI Lombard Insurance

All the insurance plans provided by ICICI Lombard come with very attractive offers for the customers. Customers can buy their insurance policies online, thus saving valuable time which can be used for other works. The insurance plans are processed very fast and involves minimal paperwork. The business products have insurance policies for businesses of all types and sizes to meet every requirement that the business operator might come across. ICICI Lombard provides insurance protection to rural customers by customizing it according to their requirements. Other than agricultural protection, the company also provides protection in health, motor, weather and other sectors as well. All the insurance plans provided by ICICI Lombard come with very attractive offers for the customers. Customers can buy their insurance policies online, thus saving valuable time which can be used for other works. The insurance plans are processed very fast and involves minimal paperwork. The business products have insurance policies for businesses of all types and sizes to meet every requirement that the business operator might come across. ICICI Lombard provides insurance protection to rural customers by customizing it according to their requirements. Other than agricultural protection, the company also provides protection in health, motor, weather and other sectors as well. ICICI Lombard received various recognitions over the years in various sectors, both in India and abroad. Some of them are mentioned below:

ICICI Lombard was adjudged the most Customer Responsive Company in the category of insurance at the Economic Times Avaya GlobalConnect Customer Responsiveness Award 2006.

ICICI Lombard was awarded the Best Housing Insurance in the Smart Living Awards by 360 degrees, a Times of India Group subsidiary, in Nov 2006. ICICI Lombard was awarded the Gold Shield for Excellence in Financial Reporting by Institute of Chartered Accountants of India for the year ended March 31, 2006. ICICI Lombard was rated among the top three General Insurance Companies to be awarded the General Insurance Company of the Year at the 10th Asia Insurance Industry Awards. ICIC Lombard was listed amongst the top three in the Insurance Website of the Year category at the 9th Asia Insurance Industry Awards in Singapore during September, 2005

Address:

Corporate Office Zenith House, Keshavrao Khade Marg, Landmark: Opp Racecourse, Mahalaxmi, Mumbai 400 034 Registered Office ICICI Bank Towers, Bandra- Kurla Complex, Mumbai- 400 051

ICICI Lombard General Insurance Company Profile

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ICICI Lombard General Insurance Co Ltd Established in 2001, ICICI Lombard General Insurance Company is a joint venture between ICICI Bank- Indias largest private bank and Fairfax financial Holdings Limited- financial Services Company based in Toronto. ICICI bank has 74% stake in the venture while Fairfax has the rest in the venture. ICICI Lombard General Insurance is the largest private sector general insurance company in India and has been accredited with iAAA rating by ICRA for four years (2006, 2007, 2008, and 2010). This rating represents the ability of company to meet policyholders obligations is the best. ICICI Lombard Product Portfolio: Motor Insurance: ICICI Lombard has both car and two wheeler insurance. The coverage includes damage or loss to the vehicle. Both products can be purchased online. Health Insurance: This includes medical expenses during hospitalization and covers individual as well as family as per your choice. ICICI Lombard health insurance products are Family Floater, Health Advantage Plus, Rishtey, Personal Accident and Critical Care. Travel Insurance: This is a comprehensive cover whenever you are travelling outside India and includes medical expenses, loss or delay of baggage, passport loss, personal accident, personal liability and much more. ICICI Lombard travel insurance plan are Single Round Trip, Frequent Flier and Salt & Pepper. Home Insurance: This provides cover for damage to home or loss of contents due to any calamities- natural or manmade. Distribution Network: The company has 4,634 employees and 350 branches as on March 31, 2010. ICICI Lombards all products are available online. Financial Information: The total premium earned for the half year ended September 30, 2010 was Rs 5,486 million. The profit before tax for the same period is Rs 1,618 million. A total of 2,516,385 claims were made during the period out of which 2,145,998 claims were settled and 101,562 claims were rejected Corporate Social Responsibility (CSR): CSR is voluntary concern of the organization towards social welfare. ICICI Lombard have taken many initiatives in that regard:

Muktangan Muktangan, an initiative of Paragon Charitable Trust, is a pioneering educational programme with an innovative model, working in close partnership with the Municipal Corporation of Greater Mumbai and a number of NGOs across the country. Muktangan works towards providing quality education to the underprivileged children across Mumbai through various initiatives such as balwadi, elementary education, teachers training etc. Doorstep School The concept of Doorstep school was born in 1988-89 out of a study project in Mumbai and Pune to determine the causes of high dropout rates of children who come from the slums around the Municipal schools. The various programmes undertaken by Doorstep include "School on Wheels", Library programme, Balwadi programme, and programme for out of school children. ISKCON Food Relief Foundation They provide midday meals to Government aided and BMC schools in Maharashtra. Midday meal is strategic program to address two of the most pressing problems of India : Hunger & Education. It is a project of Government

of Maharashtra, implemented by Iskcon Food Relief Foundation. The foundation has implemented this program in 250 schools in south of Mumbai and 700 schools in whole of Maharashtra, covering 2 lakh 25 thousand children. Awards and Achievements:

ICICI Lombard awarded 'Most Preferred General Insurance Brand' at CNBC Awaaz Consumer Awards 2010. ICICI Lombard Auto Insurance has been rated highest in customer satisfaction by J.D. Power Asia Pacific in India among 11 auto insurance providers. The company has been conferred the Golden Peacock- Eco Innovation Award of 2009 for weather insurance and the Customer and Brand Loyalty award in the Insurance Sector - Non-Life at the 2nd Loyalty awards, 2009. It was awarded the General Insurance Company of the Year at the 11th Asia Insurance Industry Awards. The company also won the NDTV Profit Business Leadership Award 2007 and was adjudged as the most Customer Responsive Company in the Insurance category at the Economic Times Avaya GlobalConnect Customer Responsiveness Award 2006.

Company Overview: ICICI Lombard General Insurance Company Limited

Snapshot

Date of Establishment Revenue Market Cap Address Branches Management Team

2001 Not Available Not Available ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400051, India Not Available Chandran Ratnaswami - Chairman Kalpana Morparia - Director Sandeep Bakhshi - Managing Director & CEO S Gopalakrishnan Head, Investments Rakesh Jain - Head-Finance and Accounts Liyaquat Khan - Appointed Actuary ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited. It is the first ISO 9001:2000 certified general insurance company in India. It is engaged in general insurance, reinsurance, insurance claims management and investment management. ICICI Lombard has decided to partner with US-based

Overview

UnitedHealth Group to provide health insurance products to Indians travelling to the United States. It has also joined hands with ICICI Lombard General Insurance to launch an insurance scheme that will provide security against losses caused to people travelling through the carrier. The company is adjudged as the General Insurance Company of the Year at the 11th Asia Insurance Industry Awards 2007. It has also been awarded the NDTV Profit Business Leadership Awards 2007 in the General Insurance category. The company builds on its core values of transparency, empowerment, and passion and offers a great platform for growth. The work culture inspires and provides challenging jobs thereby delivering constant opportunities.

India Healthcare Awards 2011

Mumbai, December 20, 2011: ICICI Lombard General Insurance, Indias largest private sector general insurer and CNBC-TV18, Indias biggest business medium announces the second edition of the Indian Healthcare Awards. The awards ceremony is scheduled for December 22nd, 2011 at the Durbar, Taj Palace, New Delhi and will be presided over by Shri Sudip Bandyopadhyay, Minister of State for Health and Family Welfare. The Indian healthcare industry has grown at a rapid pace and is expected to become a US$280 billion industry by 2020.The industry, the ministry and all other stakeholders however have not lost sight of the ultimate goal that of providing affordable and quality health care to every Indian and has been working relentlessly to meet this daunting challenge. In order to remain competitive, healthcare providers are now not only looking at improving operational efficiency but are also looking at ways of enhancing patient experience overall. These exceptional, proactive and ahead of the curve institutions are the ones leading the way for the Indian healthcare industry. In a path defining

endeavor to present to the nation the finest healthcare providers, ICICI Lombard and CNBC TV18 have initiated the India Healthcare Awards. ICICI Lombard Health Insurance and CNBC TV18 India have joined hands with IMRB, Indias leading research agency, to drive the robust tri-phase methodology. The categories will cover General Service, Tertiary Care Hospitals (multi and single specialty hospitals), Rashtriya Swasthya Bima Yojana Award to hospitals for outstanding service to the community and WHO Awards for excellence in Primary Healthcare. The process is extensive and spans broadly across three phases; Nominations, Shortlisting which will include scope of service, infrastructure, patient safety record and innovation & research, and the third phase is the final ranking of the shortlisted hospitals which is done by doctors, specialists and consumers/patients in all major Indian states and 17 cities. Speaking on the occasion Mr. Bhargav Dasgupta, MD & CEO, ICICI Lombard General Insurance Company Ltd. said, As a leading private health insurance company, we have a responsibility towards developing a healthcare ecosystem which rewards quality and keeps patient care at its core. Through these awards, we were able to identify truly exceptional work in the Indian healthcare industry. By bringing in the consumer experience into the ranking methodology, we have brought a significant innovation into the process. I am confident that the Indian Healthcare Awards will provide an added stimulus to the top healthcare providers for delivering a best in- class patient experience. Speaking about the awards, Mr. Senthil Chengalvarayan, President & Editorial Director,TV18 Business Media said, Rising income levels, changing demographics, work stress levels and the shift from chronic to lifestyle diseases in the country have led to increased spending in the healthcare sector thus giving rise to the growth of the Healthcare Industry in India. Thus, with an aim to recognize the best healthcare services and facilities available in the Country, India Healthcare Awards was born as the brainchild of CNBC-TV18 and ICICI Lombard Health Insurance. In its second year itself, India Healthcare Awards is well on its way to establishing what it set out to do in the first edition. With participation from around 4000 hospitals, India Healthcare Awards has undoubtedly become the most comprehensive and authoritative awards of the Industry. The categories of The India Healthcare Awards 2011 are given below: AWARD CATEGORY Best Multi Specialty Hospital of Metro the Year Non Metro Metro South Non Metro West Best Hospital in General Non Metro North Services Non Metro South Cardiology Gastroenterology Nephrology & Urology Oncology Ophthalmology Orthopedics Pediatrics Neurology Best Single Specialty Hospital Obstetrics & Gynecology Rashtriya Swasthya Bima Yojna Award for outstanding service to the Community WHO awards for excellence in Primary Healthcare Indias Most innovative Hospital The jury members who will judge the winning entries are Mr. Vaidheesh A, Managing Director, Johnson & Johnson Medical India; Dr. Ramakanta Panda, Vice Chairman, Asian Heart Institute; Mr. Kewal Handa, Managing Director, Pfizer Limited, India; Mr. D. G. Shah, Secretary General, Indian Pharmaceutical Alliance and Co-Chairman, National Pharmaceuticals Committee, FICCI; Mr. Mandar Vaidya, Partner, Mckinsey & Company and Dr. S. K. Sarin, Director Indian Medical Council. The awards will witness the presence of the Indian Healthcare community, leaders and representatives from Indian private and government organizations, policy makers and important luminaries from sectors affiliated to the industry.

Organizational Structure

ICICI Lombards organizational structure is designed to be flexible and responsive with the ability to evolve and re-orient towards market opportunities, while maintaining the required degree of risk management and controls. There are four principal groups: Wholesale Business, Banassurance & Retail Business, Rural and Agricultural Business and Shared Services. The Wholesale Business Group focuses on large corporations, small and medium enterprises, state and central governments and government enterprises. Key products include Fire, Marine, Engineering, Liability policies and Group schemes for employees and large scale state level health and personal accident schemes The Bancassurance and Retail Business Group delivers products through multiple channels including bancassurance, agents, feet-onstreet, telesales and the internet. The key products include Motor, Travel, Health and Home insurance. The Rural and Agricultural Business Group is responsible for reaching out to rural customers with relevant products such as Weather insurance, Health and Personal Accident covers. Shared Services provides support services to the business verticals. These services include Finance & Accounts, Administration, Technology, Operations, Reinsurance, Customer service, Human resources, Legal and Marketing communications.