SAP Education

Hannele Kotiniemi
Education Sales Manager

SAP Education: at a Glance

Why SAP Education ?

understands customer learning challenges thanks to long term experience with our customers and partners who send more than 400,000 people yearly. has global reach and worldwide standardization represented in 48 countries, 77 training centers and 15 languages covers all SAP solutions with over 250 courses in all solutions spanning the full lifecycle more than 300 full-time professional instructors and course developers who have complete access to SAP developers and product experts has 80.000 certified consultants worldwide, most of them with our global and local partners experienced in providing complete educational solutions to our 18,800 global customers with diverse training needs
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About SAP Education

THE RIGHT KNOWLEDGE TO THE RIGHT PEOPLE, AT THE RIGHT TIME

SAP Education
Offers total education solution for customers SAP project Provides education for different target groups from management to end-users Covers the complete life cycle of SAP implementations Covers all SAP Solutions Offers standard and customized education solutions which are designed to empower project, making it more productive and less reliant on outside help Has global reach Has the best access to the SAP experts (education consultants, instructors)
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The Facts:

User preparation and training is essential for a successful implementation. Organizations that overlook this critical factor are three times more likely to see their projects run over time and over budget
Source: Gartner Group

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Share of Education
Gartner state that the proportion of implementation costs that is generally spent on Education is between 15-20%. The total cost of Education in an implementation can be further split between Project team training (estimated 20%) and User Education (80%).

Implementation Costs

Education Costs

33% 20% 47%

80%
Software cost Knowledge transfer cost Other cost

20%

Project team training

End user training

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Education Along the Project Life Cycle

Discovery Discovery & & Evaluation Evaluation Implementation Implementation Change Change Management Management Operations Operations & & Continuous Continuous Improvement Improvement

Education Tasks
Learning Solution Strategy Project Team and Consultant Education Needs Analysis User Training and Documentation Continuous Performance Improvement

SAP Offering
Training Strategy Development Change Management Plan SAP Classroom, Customized and Academy Training Needs Analysis for End-users SAP Education Consulting Services and Tools

Human Performance Improvement Consulting Training Services

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SAP Educational Services Portfolio: Programs

SAP Consultant Education Program Consultants
Partners Customers Independents Solution Awareness Early Product Solution Academy Customized Certification Training Content and Systems Classroom SAP/On-site Certification Hosting Blended

Training type

Project Teams
Customers Partners

SAP Project Team Training Program

Standard Classroom Customized Training Content and Systems

SAP User Training Program SAP Users

Customers Customer Specific Projects, Tools and Education Consulting Services Certification

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Training Strategy Development

Education Plan is an extensive approach to education. The purpose is to develop initial training strategy
Create initial strategy document to include:
Purpose/scope,Mission/goals/objectives, Roles and responsibilities, Training approach, Performance support approach Project team training plan Documentation approach, Tool selection approach Resources and Costs Project Timescales Key Deliverables.

Ensure alignment with Change Management and Implementation team

Develop draft end user training and documentation plan

Provide a template for the plan Prepare for training needs analysis

Assist with Tool Selection Criteria

Assist with tool selection by discussing experience and relative value of tools under consideration.

Give senior management a realistic view of the size and scope of the education
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Change Management
Ensures that our customers achieve the results they expect from their investment in SAP technology as quickly as possible Works with the key leadership and change agents in the customers organization to help employees understand:
Why the change is necessary What will change and why What is expected of them

Focuses on coordinating and integrating key leadership, organizational, technology, and cultural issues Helps the organization understand the psychology of change and its effect on employees

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SAP Project Team Training

Ensures customer's project teams have the skills necessary to ensure a successful implementation
Targeted at senior executives, business process owners, configuration teams, super users and any other implementation team members Different levels of public course offerings to support various audience requirements Able to customize courses to suit individual customers needs Delivered via public courses at SAP training centres, on-site, or via distance learning (live, recorded, web based) Extensive hands-on exercises Simulates actual project team activities Academies and Certification available

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SAP Education Consulting

We offer a comprehensive range of user training services and the expertise of Education Consultants in SAP projects, including:
Education project set up and strategic education plan Training Needs Analysis for end-users Education project management Change management Communication planning with customer Training quality management and continuous improvement Resourcing the education project

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Training Needs Analysis for End-Users

Training needs: who to train, end-user profiles, what training is needed Training methods (classroom training, computer-based-training) Training material to be created Training project schedule Train-the-trainer Resources Critical success factors Change management activities Estimation of all costs Detailed report and recommendations Detailed training plan Detailed Curriculum Initial Course Outlines Resource requirements and timing Optional Prototype/Tool Selection

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SAP Training Management Concept

Ensures the knowledge transfer of highest quality for end users, power users and casual users, giving them the skills they need to perform daily operations and the confidence to execute operations effectively.
Turning TNA report into action Supporting and coaching customers own training team Setting up training schedule and logistics plan Supporting creation of template and local material Providing additional resources if needed Planning support functions and procedures Conducting quality management in the training project Coaching with change management activities Evaluation training tools Securing cost efficiency
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Human Performance Improvement Consulting

Ensures customer employees are empowered to realize their full potential within their working environment and so achieve the business results the customer expects from its investment in SAP
Examines how customers can continuously improve employee performance Diagnoses the root causes of poor performance and helps good performers become better Helps to raise productivity and ensure that best practice methods are adhered to - leading to a greater return on investment Helps to improve individual job satisfaction and retain knowledge capital within the organization Lowers ongoing training cost

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End-User Training Project Lifecycle

Plan

Design

Develop and Deliver

Continuous Improvement

Training Strategy

Design and Prototype

Create Material

Deliver Training

New User Training

Training Needs Analysis

Development Kick-off

Map Roles to Courses

Evaluate

Skills Audit and Review

Schedule Training

Performance Support

Knowledge Transfer Change Management Project Management

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End-user Education Lifecycle

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Tools for the Entire Project Cycle

Plan

Design

Develop and Deliver

Continuous Improvement

RWD Info Pak Training Needs Analysis

Training Strategy

SAP Tutor

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SAPs Approach to Adult Learning and Performance Support

Culture & change management Corporate communication

Job aids, on-line help, tutorials Help desk Info Pak SAP Tutor

Conceptual presentations in classroom SAP Tutor Info Pak

Practice exercises, workshops Interactive simulations Training Database SAP Tutor Info Pak
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Demonstrations One-on-one coaching Info Pak SAP Tutor

Other considerations

All External Resources Easiest to resource but highest external costs Most experienced resources for development but most difficult to transfer knowledge to internal resources Heavy dependence on already stressed project team to impart business process knowledge All Internal Resources Lowest external costs but selection and availability difficult Least experienced in development to required standards Development time lengthened with least experienced staff

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Training is conducted by customers personnel using a training the trainer approach.

Rationale for trainers:
Credibility amongst peers Understand the business Can support users after go-live More cost effective than external resources May need to selectively supplement trainers in some business areas due to the number of training courses required.

Selection of trainers must consider factors as motivation, ability and respect in the organisation. For example; the least desirable trainers would be those available through job redundancies. Trainers are trained early in the use of SAP and attend pilots after which they have time to practice with the support of the super-users. Trainers are responsible for training and supporting the end user community.

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The super-users
Must be someone with a broad knowledge of the workstream Super-users are trained early in SAP basics. Increase knowledge through supporting the validation of the training material development. Deliver the training for the course pilots and provide instructor support during training. Responsible for training the trainers (excluding presentation skills course).

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Long term training

Initial support: Super-user/trainer structure to be kept in place for 1 month plus after go-live to support refresher training, one-off training, end user questions and one-to-one end user support. Central training co-coordinator to co-ordinate response and allocate resources. Ongoing support: CCC activated with allocated staff to maintain existing materials, create new materials as changes occur and address management request for additional training.

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SAP Finlandin Koulutustiimi

Education Team Leader Hannele Kotiniemi Education Account Managers Anneli Nyman Tuija Tella Technology Consultant/Instructor Timo Rajamki Education Coordinators Taru Auvinen Heli Honkala Maarit Murto

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Questions & Answers

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