Andy Baker

Highlights & Accomplishments:

Experienced talent acquisition professional and strategist:

Glenview, IL 60026 Recruiter847@comcast.net 847-971-4780

Liaison to internal business partners and HR leaders to understand enterprise talent needs, succession plans, talent gaps and critical roles across organization to facilitate strategic workforce planning Ability to translate business requirements into actionable recruitment plans and build talent pipelines at all levels from early in career to executive Optimization of team structures to develop recruiter resources, technology plans and strategic selection process to deliver the talent needed for maximizing business performance Identify metrics and implement tracking mechanisms that measure results, trends and opportunities to impact recruiting effectiveness according to priorities of business Conducted a Recruitment Process Outsourcing (RPO) Review and proposed a Business Case for Claim Representatives and Call Centers Oversaw project to create new recruitment materials and brochures for hiring events Accustomed to high volume, fast paced work environments with large-scale hiring plans

Leadership and team management:

Directed centralized recruitment teams with staff of up to 20+ individuals that included front line recruitment managers, recruiters and coordinators along with temp/contract workers Supervised onsite and virtual (remote) staff across the country Created and oversaw team budgets of up to $2.4M Promoted a high performing culture through continuous coaching and mentoring Created Recruiter Orientation and Assimilation process for new recruiter hires

Full life cycle recruitment:

Provide full life cycle recruitment support at all levels from early in career to executive Consult and educate business partners on a targeted hiring approach, compensation analysis and employment market trends Conduct thorough Strategy and Planning session with business partners to gather job data and set expectations Service Level Agreements (SLAs) Support recruitment in Home Office and field locations (20+ offices across the country) Areas of recruitment experience have included Claims Representatives (Auto, Property, Work Comp, General Liability), Front Line Managers, Call Center, Nurses, Medical Case Managers, Fraud Investigators, Operations, Risk Managers, Underwriting (Risk Evaluation), Metallurgists, Information Technology, Finance, Accounting, Internal Audit, HR, Actuarial, Marketing, Insurance, Customer Service, Administrative Development and utilization of non-traditional and creative sourcing strategies in addition to various hiring event strategies (Invite Only, Networking, Continuing Education, Virtual and Vendor Sponsored) Optimal ongoing open inventory of 15-20 job requisitions Administer technical assessments, structured screening, behavioral interviewing, salary negotiation, candidate closure and new hire orientation Contract negotiation and collaboration with recruitment search firms and research vendors as needed

Metrics and Reporting Results:

Monitored recruiting activity monthly through system reports and 1-on-1 discussions with recruiters Examined hiring results compared to past data and benchmarks for recommendations and reporting Created and presented quarterly recruiting highlights dashboard to business partners and HR leaders to report on hiring results and trends from recruiting activities including targeted sourcing, diversity, military and campus Exceeded staffing metrics and client satisfaction goals in recurring years while outperforming our industry benchmarks o At Allstate, maintained time-to-fill < 40 days average., cost-per-hire < $2,500 and client satisfaction > 90% o At Travelers, consistently improved results for customer satisfaction (> 90%), time-to-fill (< 45 days average), diverse candidate slates, agency fills (< 3%), internet and social media (> 30%), direct sourcing and networking (> 5%)

Campus Recruiting & University Relations:

Managed and led university relations and campus recruitment effort for summer intern program and recent graduate hires Researched academic programs and curriculum to target appropriate schools based on staffing needs Coordinated summer intern program and events for 100+ students Organized and attended campus events career fairs, networking events, interview days, Deans breakfasts and classroom presentations

Military Recruiting and Outreach:

Developed and implemented targeted military outreach and recruitment strategy Coordinated and attended job fairs military base events, Hiring Our Heroes-Department of Labor job fairs, virtual career fairs and vendor sponsored events

Diversity Recruiting:
Rolled out Diversity Sourcing, Attracting and Recruiting Strategy to internal business partners an enterprise strategy to link diversity recruiting strategy and action plans to the business hiring needs Coordinated and attended job fairs association and vendor sponsored events

Training Facilitation:
Created and presented training sessions on Recruiting with Social Media & Talent Pipelining for internal business partners, hiring managers, HR leaders and recruiters Appreciating Differences Workshop (Diversity & Inclusion) Certified Trainer Targeted Selection Workshop (Behavioral Interviewing) Certified Trainer

Recruiting Tools & Sourcing Technology:

Utilization and familiarity with a variety of recruiting tools and sourcing technology to identify and attract talent:

Professional networking LinkedIn, corporate Talent Community, industry associations, military bases
and organizations

Competitive Intel and Name Generation Partner with research vendors to gather data for building

talent pipelines and flow of prospects for use in direct sourcing (cold calling) and networking for referrals Recruiting sites for resume mining & job postings CareerBuilder, Monster, The Ladders, Dice, etc. Applicant Tracking & Contact Management Systems PeopleSoft, ENCORE, Taleo, Resumix Virtual recruiting events VeteranRecruiting.com

Summary of Professional Experience:

Recruiting Consultant & Strategist Independent project work EVRAZ North America Manager, Talent Acquisition Company Type: Steel Manufacturing Travelers Director, Talent Acquisition Claims Company Type: Insurance Allstate Sr. Manager, Talent Acquisition Company Type: Insurance Chicago, IL July 2013 to present Chicago, IL April 2013 to June 2013 Hartford, CT (work location Naperville, IL) March 2007 to April 2013 (6 years) Northbrook, IL March 2000 to March 2007 (7 years)

Education:
Northern Illinois University, Dekalb, IL Bachelor of Science: Finance, May 1989

Community Involvement:
Temple Beth-El Board Member, Vice President Fundraising Glenview AYSO (American Youth Soccer Organization) Board Member, Coach and Travel Club Coordinator ACA (American Club Association) Professional Networking Board Member Sports Club Northbrook, IL June 2010 to present Glenview, IL August 2009 to present Chicago, IL August 2010 to November 2012