E LEANOR N.

H OEHN
Gulf Breeze, Florida, 32563 850.932.8616 850.375.6983 eleanorhoehn@hotmail.com

-- COMPUTER SUPPORT SPECIALIST | COMPUTER SOFTWARE TRAINING SPECIALIST - Q U A L I F I C AT I O N S P R O F I L E Versatile, results-focused, and technology-inclined professional, offering comprehensive experience in hardware and software support. Equipped with proven qualifications in diagnosing technical problems and delivering solutions that consistently meet corporate objectives tied to business and technology performance. Expert at developing and implementing technological solutions, with emphasis on coordinating installation, maintenance, upgrades and related peripherals. Able to provide clear answers to technical and non-technical customer questions and implement process improvement. Relied upon for timely and quality resolution of technical problems; committed to completing tasks and projects under timeurgent deadlines using time management and prioritization skills. Energetic self-starter; capable of working with minimum supervision within fast-paced, challenging environments.

A R E A S O F E X P E R T I S E Installation and Configuration Customer Service Management Network/Systems Administration Troubleshooting and Maintenance T E C H N I C A L A C U M E N Microsoft NT, 2000, XP and 7; Microsoft Server 2007; Microsoft SQL; Mac Snow Leopard; Microsoft Office 2000 -2010 for Windows and Mac; iWorks for Mac, Parallels for Windows and Mac; Primavera Project Management; Fortis Document Management; VMware, Citrix, SQL, Windows PowerShell, and Scripting Dell Desktops and Laptops, HP Desktops and Thin Clients, various printers and copiers; Fujitsu and Canon Scanners; Mac Pros, iPads, VoIP Phones, Cisco Routers and Switches, Audio-Visual Equipment. New and Emerging Technology Application Technical Support Management User Training and Support Tools Strategic Planning and Implementation

Software

Hardware

P R O F E S S I O N A L E X P E R I E N C E CITY OF PENSACOLA PENSACOLA, FL Network/System Engineer II - Pensacola International Airport 20072013

Delivered exemplary performance in managing $150K multi-use flight information display system (MUFIDS) installation and implementation as project manager in 2009. Provided expert oversight in maintaining MUFIDS daily on-site and remotely, while administrating computer networks and associated computing environments which included computer hardware, systems software, and applications software. Maintained Oracle's Primavera Project Managment Database software and several Microsoft SQL databases. Leveraged technical expertise in diagnosing, troubleshooting, and resolving hardware, software, and other network and system issues of computer systems and networks utilizing master console operation techniques. Rendered exceptional technical support for voice services and equipment such as voice mail system and telecom system. Successfully drove progress toward company milestones by initiating changes to develop systems and troubleshooting network configurations and identifying hardware or software requirements related to such changes. 20012006

- City Hall

Positioned company toward sustainable growth by successfully implementing the City's first point-of-sale software for City golf course. Delivered help desk services for hardware and software of 19 City of Pensacola departments. Page 1 of 2

E LEANOR N. H OEHN
Gulf Breeze, Florida, 32563 850.932.8616 850.375.6983 eleanorhoehn@hotmail.com Demonstrated expertise in configuring new computers and refurbishing computers for distribution throughout City departments.

E A R L I E R C A R E E R SEDGWICK CLAIMS MANAGEMENT SERVICES, INC. MEMPHIS, TN Business Systems Analyst - Sedgwick Managed Care Senior Systems Training Support Specialist SEDGWICK JAMES, INC. MEMPHIS, TN Systems Analyst - Sedgwick Noble Lowndes Division JOMS Support/Training Specialist OFFICE PRODUCTS, INC. BOZEMAN, MT Kronos Implementation and Support Specialist VISICOM, INC. GULF BREEZE, FL Curriculum Developer FEDERAL AVIATION ADMINISTRATION MEMPHIS, TN Air Traffic Control Specialist - Memphis Center E D U C AT I O N Bachelor of Science in Aviation Management TROY STATE UNIVERSITY PENSACOLA, FL Completed coursework towards Management MEMPHIS STATE UNIVERSITY MEMPHIS, TN Coursework in Aviation UNIVERSITY OF OKLAHOMA NORMAN, OK C E R T I F I C AT I O N Network/Systems Engineer IMicrosoft Certified Solutions Engineer (2006) Dell Hardware Certification (2004) 20002001 19972000 19951997 19931995 19911993 19881991 19751981

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