Académique Documents
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Service Strategy, Service Portfolio, Service Catalog, Service Level Agreements, Service Design Criteria, Service Workflow, Service Pricing
Principles & Policies, Funding, Ownership, Accountability, Decision Rules and Authority, Control Objectives, Performance Metrics
Governance
Manager of Managers
App Monitoring Database Monitoring Network Monitoring Server Monitoring Storage Monitoring
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Adobe Appian Fuego IBM Lombardi MetaStorm PegaSystems Savvion
BMC SIM CA Unicenter BPV HP OV Service Navig. IBM Micromuse RAD InterLink BES Magnum ADVANTAGE Managed Objects BSM Compuware Centauri
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CA Unicenter Service Assure HP OpenView SLM IBM Service Level Advisor Interlink BES Managed Objects BSLM Nimsoft NimBUS Compuware Centauri
BMC Discovery CA Cohesion IBM TADDM HP/Mercury MAM mValent EMC nLayers Symantec Relicore Tideway Systems
CI
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Information
Computer Associates Digital Fuel Euclid Lontra newScale Oblicore Real Clear
Inventory
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Alloy Software BMC Asset Manager CA Unicenter Argis HP AssetCenter MRO Maximo PS'Soft Qualiparc Staff and Line Asset Frame Tangram Enterprise Insight
CMDB
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BMC Atrium HP UCMDB IBM CCMDB Symantec VCM iET CMDB CA CMDB Axios Assyst Blazent CMDB InfoVista CMDB Managed Objects CMDB360
BSM Business Service Management CI Configuration Items (HW, SW, People) CMDB Configuration Management Database SLAM Service Level Agreement Management
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Presentation Tier
No upfront investment in hardware or software Pay for actual usage for any size business Solutions designed using Web 2.0 Architecture
Based on Web Standards Service Oriented Architecture Small Footprint Multi-Tenant Built-in Integration Easily Extensible Highly Scalable
Minimal or no consulting fees to deploy Deploy in hours or days rather than weeks and months.
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