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Services Sharing our expertise IndianOil has wide-ranging expertise in setting up and operating Greenfield refineries and brownfield

expansions. It has pioneered pipeline transportation know how in India, and has over four decades of experience in putting up marketing infrastructure across the sub-continent, to reach petroleum products to millions of people everyday. Backed by cutting edge R&D that offers innovative products, technologies and services covering the entire gamut of downstream operations. IndianOil has been lending its expertise for nearly two decades to various countries in several areas of refining, marketing, transportation, training and R&D. These include Sri Lanka, Kuwait, Bahrain, Iraq, Abu Dhabi, Tanzania, Ethiopia, Algeria, Nigeria, Nepal, Bhutan, Maldives, Malaysia and Zambia. IndianOil's capabilities in the downstream sector of operations in the oil sector include; Technical and Consultancy Services, Operation & Maintenance, Techno-Economic feasibility/special studies, Turnaround Maintenance planning, monitoring & execution, Inspection, Quality Control: benchmarking, Shipping and Commercial, Logistics, Research & Development, Safety and Industrial hygiene, Quality Auditing/ Management, Materials Management, Training. In all this and more, IndianOil looks forward to sharing its expertise worldwide.

Refining Born from the vision of achieving self-reliance in oil refining and marketing for the nation, IndianOil has gathered a luminous legacy of more than 100 years of accumulated experiences in all areas of petroleum refining by taking into its fold, the Digboi Refinery commissioned in 1901. At present, IndianOil controls 10 of Indias 20 refineries. The strength of IndianOil springs from its experience of operating the largest number of refineries in India and adapting to a variety of refining processes along the way.

Having absorbed state-of-the-art technologies of leading process licensors like UOP, Chevron, IFP, Stone & Webster, Mobil, Haldor Topsoe, KTI/Technip, Linde, CDTech, Stork Comprimo, etc., IndianOil in an excellent position to offer O&M services for latest technologies such as distillate FCCUs, Resid FCCUs, hydrocrackers, reformers (both semiregenerative and continuous catalytic regeneration types), lube processing units, catalytic de-waxing units, cokers, coke

calciners, visbreakers, merox, hydro-treaters for kero and gasoil streams, etc. IndianOil refineries also have units for producing specialty products such as bitumen, LPG, MTBE, Butene-1, Propylene, Xylenes, Di-Methyl Terephthalate (DMT), polyester staple fibre (PSF) and other petrochemicals like Linear Alkyl Benzene, Paraxylene (PX), Purified Terepthalic Acid (PTA), etc. The Corporation has commissioned several grassroot refineries and modern process units. Procedures for commissioning and start-up of individual units and the refinery have been well laid-out and enshrined in various customised operating manuals, which are continually updated. IndianOil also offers the specialised services of its experts for commissioning/start-up assistance depending on the clients need. Its team is also well-equipped to prepare operation manuals with clear instructions for plant startup, operation, shutdown, emergency handling, etc.

On the environment front, all IndianOil refineries fully comply with the statutory requirements. Several Clean Development Mechanism projects have also been initiated. With its vast experience in successfully implementing SH&E policy and practices at various units, IndianOil offers its services in ensuring that the clients work environment is safe, healthy and

clean. IndianOil also offers faculty assistance for tailor-made training programmes that suit the requirement of refinery or pipelines personnel or a selection of programmes from the clients training calendar. Innovative strategies and knowledge-sharing are the tools available for converting challenges into opportunities for sustained organisational growth. IndianOils Refineries team have a deep understanding of the complexities of all the process units of modern refineries and can offer comprehensive services of a highly professional nature on different facets given in details in this segment. With strategies and plans for several value-added projects in place, IndianOil refineries will continue to play a leading role in the downstream hydrocarbon sector for meeting the rising energy needs of our country. Refinery O&M Management IndianOil has over four decades experience in operation & maintenance (O&M) of over 180 process units at its seven refineries. Its reservoir of experienced technical teams has been providing world-class technical support to leading petroleum companies around the world. Having absorbed state-of-the-art technologies of leading process licensors like UOP, Chevron, IFP, Stone & Webster, Mobil, Haldor

Topsoe, KTI/Technip, Linde, CD-Tech, Stork Comprimo, etc., IndianOil in an excellent position to offer O&M services for latest technologies such as distillate FCCUs, Resid FCCUs, hydrocrackers, reformers (both semi-regenerative and continuous catalytic regeneration types), lube processing units, catalytic dewaxing units, cokers, coke calciners, visbreakers, merox, hydrotreaters for kero and gasoil streams, etc. IndianOil refineries also have units for producing specialty products such as bitumen, LPG, MTBE, Butene-1, Propylene, Xylenes, Di-Methyl Terephthalate (DMT), polyester staple fibre (PSF) and other petrochemicals like Linear Alkyl Benzene, Paraxylene (PX), Purified Terepthalic Acid (PTA), etc. IndianOils technical team is committed to continuous improvement in O&M practices to achieve the highest standards of efficiency & reliability in pursuit of run-length improvement for maximisation of on-stream days. Special attention is given to safety, health & environment protection practices. All IndianOil refineries are ISO certified, with the related documentation and manuals updated on a regular basis. A number of IndianOil clients have benefited from these exhaustive manuals prepared in-house. The ISO management & documentation is tailor-made to suit the requirements of individual refineries, taking into consideration the design details of the licensors. In addition, IndianOil also offers the specialised services of its experts for commissioning/start-up assistance depending on the clients need. Its team is also well-equipped to prepare operation

manuals with clear instructions for plant start-up, operation, shutdown, emergency handling, etc. Refinery Turnaround Maintenance Management IndianOil is equipped to provide world-class technical support for refinery turnaround management system (TAMs). With a systematic approach to TAMs, it has developed expertise in execution of shutdowns based on its experience of successfully carrying out TAMs for over 180 process units in its different refineries for over four decades.

IndianOil is the only organisation in India that has an exclusive experience of undertaking TAM of the entire refinery at one go, including all the process units, utilities, off-sites, etc., all at the same time. Such an exercise requires large resources in terms of manpower, material & equipment, along with a scientific way of execution, utilising advanced tools, user-friendly software packages in multi-user environment, effective communication facilities among the coordinators, stringent safety standards, etc. Software like MS Project, Primavera, etc., are used extensively for planning, scheduling, monitoring and control. Daily status report and exception reports are generated based on a number of criteria like activities due for start, activities due for finish, effect of

delay in completion of critical and non-critical activities on shutdown completion schedule, etc. In the event of a delays or unanticipated work, catch-up plans are drawn up to meet the overall schedule. Refinery Inspection Services IndianOil has full-fledged Inspection Departments in all its refineries, comprising qualified mechanical/metallurgical engineers, to monitor the health of static equipment. Its R&D Centre also offers support in conducting detailed health assessment of units. The Centre has state-of-the-art facilities for carrying out health assessment and material failure analysis.

A thorough inspection of all equipment, along with specific, elaborate inspection of critical equipment, can also be carried out using visual and nondestructive techniques such as thermography and radiography. If required, the Applied Metallurgy Group of the R&D Centre conduct micro-structural analysis to assess the health of equipment. The facilities available include microscopic examination, chemical analysis by alloy analyser, scanning electron microscopy, in situ metallography, micro-hardness testing, etc. Based on the inspection studies, recommendations are made for short-term and long-term remedial actions.

IndianOils inspection teams have a deep understanding of the complexities of all the process units of modern refineries and can offer comprehensive inspection services of a highly professional nature. Cross Country Pipeline Management With its first pipeline laid in the early 60s, IndianOil is a pioneer in crude oil & product pipelines in India. The cross-country pipelines network has now extended to over 10767 km, with two Single Point Mooring (SPM) systems.

IndianOils Pipelines team has vast experience and expertise in techno-economic feasibility studies, design & detailed engineering, project execution, operation, maintenance and consultancy services for areas such as capacity augmentation, modernisation, etc. Proven project tools and techniques are used in project management to ensure high-levels of quality, productivity, time schedule and cost control. The sophisticated Supervisory Control and Data Acquisition (SCADA) and Applications Software is used in all stages of project implementation, right from inception to completion, including field services, maintenance and operations support. Tanker handling, crude oil/product accounting, quality control,

ocean loss control, pigging procedure development & analysis of pigging data, selection/testing and evaluation of drag reducers, O&M of tank farm/pump stations, are the other areas of expertise for which the Pipelines team offers consultancy services.

Safety, Health & Environment Management IndianOils leadership in Safety, Health & Environment (SH&E) is demonstrated in its SH&E policy and exclusive departments constituted at the Divisional level and Occupational Health Centers set up at its refineries.

All IndianOil refineries are certified under Occupational Health & Safety Management System (OHSMS)/OHSAS-18001) by M/s. DNV, The Netherlands. Safety systems are audited under International Safety Rating System (ISRS). IndianOils Gujarat Refinery has achieved Level-8 (out of 10) of ISRS, the highest level earned by any Indian refinery. All IndianOil refineries have environmental management systems certified to ISO-14001. Re-use of treated effluent is extensively practiced at all refineries. IndianOil is the only petroleum company in India with ISO accreditation for over 60 of its units, which include refineries, pipelines, aviation fuel stations, quality control

laboratories, LPG bottling plants and tap-off terminals. With its vast experience in successfully implementing SH&E policy and practices at various units, IndianOil offers its services in ensuring that the clients work environment is safe, healthy and clean. Training & Development Services Building human competence and a motivated workforce is one of the key strengths of IndianOil. Its pool of professionals, with excellent faculty members, regularly update their knowledge and skills in the areas of refining, marketing, pipeline transportation, R&D and general management. Their portfolio is enriched with academic inputs as well as hands-on field experience. The IndianOil Institute of Petroleum Management (IIPM), located at Gurgaon near Delhi, is the Corporations apex learning institute supported by 18 training Centers spread across India. The skilled manpower offers full support to clients in training their workforce through specialised programmes in various facets of the downstream petroleum sector. Many nations, including Bahrain, Iran, Iraq, Kenya, Kuwait, Libya, Madagascar, Malaysia, Nepal, Nigeria, Oman, Qatar, Sri Lanka, Sudan, Tanzania, Yemen and Zambia, have already benefited from such tie-ups, which may include on-the-job training. IndianOil offers faculty assistance for tailor-made training programmes that suit the requirement of refinery or pipelines personnel or a selection of programmes from the clients training calendar.

Pipeline In Indias infrastructure, the petroleum pipelines form a crucial part enabling sustained availability of petroleum products in all parts of the country for economic growth. The pipelines transport petroleum products from refineries to demand areas and crude oil from import terminals as well as domestic sources to the inland refineries. India being a vast country, a wide network of pipelines becomes the paramount requirement of transporting petroleum products to interiors from refineries and crude oil to the land locked refineries. It is an established fact that pipelines are preferred as a cost effective, energy efficient, safe and environment friendly method of transportation for petroleum products and crude oil and are playing a leading role in meeting the demand for petroleum products in India. Economic growth and expansion of infrastructure in India offer opportunities to better utilize the existing pipeline network in addition to expand by constructing

new pipelines.

IndianOil, the pioneer in crosscountry petroleum product pipeline in the Indian sub-continent constructed and commissioned its first petroleum product pipeline, Guwahati-Siliguri Pipeline in the year 1964. Since then IndianOil has mastered the art and technology of pipeline engineering. Over the last four decades the pipeline network of IndianOil has grown to 10,899 km IndianOils sustained pursuit and implementation of proven safety and environmental management systems have brought rich results. All operating pipeline units have been accredited with ISO 9000 and ISO 14001 certificates. Various initiatives in the field of project management, operations and maintenance including training in countries like Oman, Ethiopia, Kuwait and Sudan have been undertaken. Today IndianOil is well placed to provide seamless services in the entire spectrum of petroleum pipelines covering techno-economic feasibility studies, design and detailed engineering, project execution, operations and maintenance, consultancy services in augmentation and modernization, etc. Supervisory Control and Data Acquisition (SCADA) and

application software expertise are available from project implementation to commissioning including field services, maintenance and operational support. Tanker handling, petroleum product and crude oil accounting, quality control, ocean loss control, pigging procedure development and analysis of pigging data, selection, testing and evaluation of drag reducers, operations and maintenance of tank farm and pump stations are other areas of expertise available with IndianOils Pipelines Division. Project Management IndianOils Pipelines Division provides services in the field of project management. The clientele includes the existing pipelines companies and companies venturing into pipelines business. The services provided in the area of Project Management are: The services provided in the area of Project Management are: For cross-country new pipeline projects we offer services from Concept to Commissioning: Project management consultancy to ensure timely completion of pipeline projects within approved cost with international quality standards Techno-economic feasibility study of new crude oil and multiproduct pipelines Detailed design, engineering of mainline, stations, offshore terminals, tank farm, cathodic protection, etc. Engineering, Procurement and Construction (EPC) services for implementation of Pipeline Projects Instrumentation, dedicated telecommunication system including optical fibre communication and Supervisory Control And data Acquisition system Vendor selection, procurement of materials and award of work contracts Construction supervision

Construction supervision, testing and commissioning Build, Own, Operate and Transfer (BOOT) contracts for cross country pipeline and terminals Natural gas and Liquefied Petroleum Gas pipelines For existing pipelines, we offer services in project management in respect of capacity augmentation, revamping and debottlenecking IndianOil's expert group of engineers located in different parts of the country deliver the services offered above. The customers can contact the Executive Director (Projects) for project-related services. Operation and Maintenance IndianOils Pipelines Division provides services for operations and maintenance. The clientele includes the existing pipelines companies and companies venturing into pipelines business.

The services provided for Operations and Management are: Cross country crude and multi-product pipelines Mainline engines, pumps and motors

Station facilities, crude oil and petroleum product tanks Automation and advanced control systems Single Point Mooring (SPM) Systems, submarine pipelines Development of maintenance procedures, formats, schedules, manuals Corrosion monitoring and control Technical audits for better performance of energy consumption, quality, safety and environment protection Onsite and offsite disaster management plans Selection, testing and evaluation of Chemical Drag Reducers and corrosion inhibitors

IndianOil's expert group of engineers located in different parts of the country deliver the services offered above. The customers can contact the Executive Director (Operations) for operation-related services. Training and Development Consultancy IndianOils Pipelines Division provides consultancy services in training and development. The clientele includes the existing pipelines companies and companies venturing into pipelines business. The consultancy services provided in Training and Development are: Specially designed training programmes to cater to the specific business needs Operations and maintenance of mainline engines, pumps and pipelines Electrical and instrumentation systems Single Point Mooring operations and maintenance Pipeline construction and commissioning

Operations and maintenance of telecommunication and SCADA system The services offered above are delivered by IndianOil's expert group of engineers across the country. For training of personnel by IndianOil's experts, the customers may contact Dy. General Manager (Training & Development). Marketing IndianOil provides a wide range of marketing services and consultancy in fuel handling, distribution, storage and fuel/lube technical services. With a formidable bank of technical and engineering talent, IndianOil is fully equipped to handle small to large-scale infrastructural projects in the petroleum downstream sector anywhere in the country. Our project teams have independently or jointly as a consortium, have set up depots, terminals, pipelines, aviation fuel stations, filling plants, LPG bottling plants, amongst others. IndianOil's fuel management system to bulk customers offer customized solutions that deliver least cost supplies keeping in mind usage patterns and inventory levels. A wide network of lubricant and fuel testing laboratories are available at major installations which is further backed by sector-wise expertise in the core sectors of power, steel, fertilizer, gas plants, textile mills, etc. Cutting edge systems and processes are designed around one simple belief-to provide valuable customers with an unbeatable edge in their business. IndianOil's supply and distribution network is strategically located across the country linked through a customized supply chain system backed by front offices located in conceivably every single town of consequence.

The wide network of services offered by IndianOil, Marketing Division is illustrated in this section, which includes; commercial/reticulated LPG; total fuel management/ consumer pumps; IndianOil Aviation Service; LPG Business (non-fuel alliances); loyalty programs; retail business (non-fuel alliances)

and SERVO technical services. SERVO Lubricants - Technical Services SERVO continues to be the dominant player in the Indian lubricant sector backed by cutting edge product development, high quality customization and extensive blending and distribution network. For customers, the SERVO range is a one-stop shop for providing complete lubrication solutions in the automotive, industrial, agricultural and marine sectors. In the retailing segment, besides IndianOil petrol stations,SERVO lubricants are marketed through exclusive SERVO shops, SERVOXpress Centers, auto spare parts and bazaar shops across the country. IndianOil's technical service Engineers are available on call to provide on site Tribology consultancy and value added services. Backed by incisive knowledge of equipment, processes and machinery, IndianOil team can provide solutions to just about anything - automotive or industrial. You name it, SERVO will tame it. For complete SERVO lubrication solutions, IndianOil has ready

answers for you. Don't miss out this opportunity. Get in touch with us! Total Fuel Management/Consumer Pumps IndianOil has the largest and most sophisticated integrated petroleum products supply chain in India. Whether it is an immediate need, a long-term supply contract or even setting up dedicated storage and handling facilities at your premises our network is at your service. IndianOil's marketing operations network of storage, distribution and supply hubs is backed by efficient sourcing, on-time logistics, custom-designed deliveries and round-the-clock after sales service and consultancy. Many customers like the Railways, State Transport Undertakings, Steel Plants, Thermal Power Plants, Textile Mills and Power Plants continue to benefit from long-term contracts signed with IndianOil for fuels & lubricants supplies and consultancy. Tapping the expertise that we have built over five decades of working with a cross-section of customers from a wide-range of industrial sectors, IndianOil's Bulk liquid fuel supply offerings covers the complete gamut of fuels-Diesel, Light Diesel Oil, Low Sulphur Heavy Stock, Special Products and more.

Commercial LPG/Reticulated LPG

Besides supplying domestic Indane LPG cylinders to households, IndianOil also markets commercial LPG cylinders in 19 Kg and 47.5 Kg capacity. The commercial LPG cylinders are available at market rates and customers can avail of the superior energy efficiency of LPG in their commercial establishments like canteens, hotels or even in industrial and fabrication works like cutting, welding, heating etc. Besides the regular Indane LPG cylinders that are delivered to doorsteps, IndianOil also offers reticulated LPG systems for large residential apartment complexes and establishments. Such systems are cost effective and the gas lines laid to individual homes draw from a bank of LPG cylinders stored safely in a dedicated place in the building.

LPG (Non-Fuel Alliances) For the benefit of its LPG cooking gas customers, IndianOil is promoting fuel-efficient, safe & quality products through its Indane distributorships. For undertaking this non-fuel business activity, IndianOil has signed agreements with reputed companies and brands, allowing them to market their products through its countrywide network of Indane distributorships. Some of the hugely successful products being currently sold through the Indanedistributorships are Suraksha LPG hoses, LPG stoves, flame-retardant Suraksha kitchen aprons, flame-type LP gas

lighters, domestic LPG cylinder trolleys, kitchenware, etc.

Retail (Non-Fuel Alliances) In an effort to tap alternate revenue streams, IndianOil is focused on enhancing its non-fuel revenues (NFR) through its 195 million sq feet of retail space. IndianOil has already mapped petrol stations to study the tyrefalls and assess their site potential with the help of consultants, Technopak Advisors Pvt Ltd. A wellstructured roll out plan is already underway and petrol stations, primarily in the North have been identified for a pilot study. The NFR model developed will provide for sharing of revenue streams with the dealer network to enable unlocking of existing retail space value that both IndianOil and its dealers command. Several alliances have already been forged with leading brands like Hindustan Unilever Ltd, Dabur, ICICI Bank, Ferns & Petals, MTR Foods, PVR Cinema, UAE Exchange, Reliance Capital and DHL. If you wish to partner us in our non-fuel business ventures email your proposal to IndianOil IndianOil Aviation Service

IndianOil Aviation Service is a leading aviation fuel solution provider in India and the most-preferred supplier of jet fuel to major international and domestic airlines. Between one sunrise and the next, IndianOil Aviation Service refuels over 1500 flights from the bustling metros to the remote airports linking the vast Indian landscape, from the icy heights of Leh (the highest airport in the world at 10,682 ft) to the distant islands of Andaman & Nicobar. Jet fuel is a colorless, combustible, straight-run petroleum distillate liquid. Its principal uses are as jet engine fuel. The most common jet fuel worldwide is a kerosene-based fuel classified as JET A-1.The governing specifications in India are IS 1571: 2001 (7th Rev). IndianOil is India's first ISO-9002 certified oil company conforming to stringent global quality requirements of aviation fuel storage & handling. IndianOil Aviation also caters to the fuel requirements of the Indian Defence Services, besides refueling VVIP flights at all the airports and remote heli-pads/heli-bases across the Indian subcontinent.

IndianOil Aviation group regularly organises International Aviation conferences that act as a vital information facilitator with participation from leading international

and all domestic airlines, allied industries, statutory aviation authorities and government agencies from over 35 countries. IndianOil is the only oil company in India to market the widest possible range of fuels used by the aviation industry in India- JP5, Avgas 100LL, Methanol Water Mixture, Jet A-1 and aviation lubricants, etc. Aviation Turbine Fuel (ATF) is dispensed from specially designed refuellers, which are driven up to parked airplanes and helicopters. Major airports have hydrant refueling systems that pump the fuel right up to the filling outlets on the tarmac through underground pipelines for faster refueling. Essentially, ATF is pumped into an aircraft by two methods: Overwing and Underwing. Overwing fuelling is used on smaller planes, helicopters, and piston-engine aircraft and is similar to automobile fuelling - one or more fuel ports are opened and fuel is pumped in with a conventional pump. Underwing fuelling, also called singlepoint is used on larger aircraft. To ensure that you receive the best service, every one of our 96 AFSs follows specific quality audits based on a Quality Control Index System benchmarked to global standards. In addition, 15 Quality Certification Laboratories provide complete specification tests round-the-clock. Ensuring that these standards are always upheld, there is a back up of a highly skilled, qualified and dedicated team of officers and refueling crew. IndianOil has a strategic partnership with Air BP, the world leader in aviation business. IndianOil regularly organizes seminars, symposiums and workshops to constantly interact with its partners, which apart

from being a two-way channel of communication, helps us to stay abreast with advances in technology. Loyalty Programs IndianOil's loyalty programmes are designed exclusively to benefit the large number of its customers who have been patronising the brand for over five decades. XTRAPOWER The XTRAPOWER Fleet Card programme is a complete smart card-based fleet management solution for fleet operators and corporates for cashless purchase of fuel & lubricants from designated retail outlets (petrol pumps) of IndianOil through flexible pre-paid and credit facilities. The fleet card also offers an exciting rewards programme and unique benefits like personal accident insurance cover and vehicle tracking facilities. In just under two years of its launch, it has emerged as the largest fleet card in the country with the widest retail outlet coverage. Any business entity owning or operating a vehicle fleet can become a member of the XTRAPOWER fleet card programme at a nominal annual charge. Each fleet owner is issued a Fleet Control Card and vehicle-specific Fleet Cards for every vehicle enrolled under the programme. For enhanced security, the fleet card transactions are authorised through a unique Personal Identification Number (PIN). Moreover, the card can help track each vehicle's movement across remote corners of the country, leading to an improvement in vehicle utilisation and route compliance. XTRAPOWER is also backed by IndianOil's vast infrastructure network and web-based support services.

Easy Fuel gift card The XTRAPOWER Easy Fuel gift card facilitates corporates in paperless gifting of fuels and lubricants to their employees, customers and other stakeholders, that too from select IndianOil retail outlets numbering over 6,000. As India's first smart cardbased fuel voucher, it offers amazing convenience and security among the gifting options available today, and comes with the option of multiple recharging, or topping-up, and hence ideally suited for reimbursement, repeat incentivisation, etc. Corporate members can log into the dedicate website for allocating requisite funds and for topping up. All transaction details can be viewed on the website, thereby eliminating the need for maintaining separate MIS for reimbursements. A 24x7 dedicated toll-free helpline (1800 4255599) caters to customer queries. Further details on the XTRAPOWER Fleet Card and Easy Fuel gift card are available onwww.iocXTRApower.com. XTRAREWARDS IndianOil XTRAREWARDS is India's first online rewards programme that seeks to inculcate the habit of redeeming points. It is currently active in Mumbai, Delhi, Chennai, Ahmedabad, Bengaluru, Bhubaneshwar, Coimbatore, Mysore, Pune and Secunderabad, with plans to reach other cities soon. The loyalty programme rewards customers paying by cash, credit and debit cards. Each transaction is confirmed online through a charge slip and customers can earn points on fuel/lube purchases

at participating IndianOil retail outlets. Additional points can also be earned outside the IndianOil network, covering prominent FMCG, Food, Automobile, Travel, Entertainment, Apparel and Hospitality sectors. Apart from redeeming the accumulated points instantly on fuel / SERVO lubricants at participating retail outlets, card-holders can also redeem the points to get exciting gift items from a catalogue. The redemption on gifts can be registered either from the participating retail outlets or from the comfortable confines of one's home through the 24x7 IVRS Help Line (1800 22 4111). The programme continuously provides the cardholder with privileges, benefits and offers from a large number of alliance partners, including restaurants, pizza companies, automobile service stations, jewellers, and online shopping companies. Training Success is people driven Success is people driven. Building competencies through training is one of the core strengths of IndianOil. The IndianOil Institute of Petroleum Management- a centre of excellence for nurturing future leadership, situated on the outskirts of New Delhi, conducts advanced management education programmes in collaboration with premier business schools and top line professionals. IndianOil operates 18 training centers across the country for up-skilling, re-skilling and multi-skilling of employees in its pursuit of corporate excellence. IndianOil has been serving as a source of technical support and expertise to petroleum companies of carious countries across the globe. Some of these countries, which have partnered for excellence, include Sri Lanka, Kuwait, Bahrain Iraq, Abu Dhabi,

Tanzania, Ethiopia, Algeria, Nigeria, Nepal, Bhutan, Maldives, Malaysia and Zambia.

Academic Collaborations To meet the emerging challenges of post-deregulated era of the oil sector, IndianOil in 1995 set up the IndianOil Institute of Petroleum Management (IiPM) as an apex centre for learning. The only one of its kind in the petroleum sector, IiPM aims to create a vibrant bridge of knowledge managers to lead the Indian energy companies. Since the last 12 years, IiPM has been conducting global standard international business management programmes for executive along with various management development programmes. As an ISO 9001-2000 certificate institute, IiPM has been awarded the Golden Peacock National Award for Innovative Training Practices by the Institute of Directors (IOD), for 1998, 2000, 2005, 2006 and for the year 2007 as well. For the year 20062007, the Indian Society of Training & Development (ISTD) also presented the Innovative Training Practices award to IiPM. It also received the Best Innovation in Teaching award from the Association of Indian Management Schools for the year 1998-99. Training Amenities

IiPM has world class residential academic infrastructure spread over 17 acres of lush green natural environment highly conducive for learning, networking and sharing of experiences. Excellence of its facilities has attracted many B Schools across the globe for conducting their management development programmes for Indian Executives, at IiPM. The institute is located at Sector 17, Gurgaon. Research & Development IndianOil's worldclass R&D Centre, established in 1972, has state-of the art facilities and has delivered pioneering results in lubricants technology, refining process, pipeline transportation, bio-fuels and fuel-efficient appliances. Over the past three decades, IndianOil R&D Centre has developed over thousands of formulations of lubricating oils and greases responding to the needs of Indian industry and consuming sectors like Defence, Railways, Public Utilities and Transportation. The Centre has also developed and introduced many new lubricant products to the Indian market like multigrade railroad oils.

Focused research in the areas of lubricants and grease formulations, fuels, refining processes, biotechnology, additives, pipeline transportations, engine

evaluation, tribiological and emission studies, and applied metallurgy has won several awards. The R&D Centers activities in refining technology are targeted in the areas of fluid catalytic cracking (FCC), hydroprocessing, catalysis, reside upgradation, distillation simulation and modeling, lube processing, crude evaluation, process optimization, material failure analysis and remaining life assessment and technical services to operating units. In FCC, apart from process optimization and catalyst evaluation the accent is on the development of novel technologies aimed at value addition to various refinery streams. IndianOil's R&D Centre is fully equipped to provide technical support to commercial hydrocracker units in the evaluation of feedstocks and catalysts, optimization of operating parameters, evaluation of licensors' process technologies, development of novel processes and simulation models. Material failure analysis and remaining life assessment of refinery equipment and installations is a highly specialized service being provided by the R&D Centre to the refineries of IndianOil as well as other companies. With a vision of evolving into a leader as technology provider through excellence in management of knowledge, technology and innovation, IndianOil has launched IndianOil Technology Ltd. The new subsidiary markets the intellectual properties developed by IndianOil R&D Centre. Technologies & Services

IndianOil offers services in the field of Research and Development. The clientele includes defence, railways, automotive oil manufactures, textile producers, industries producing steel, ferroalloys, power plant industries and multinational companies involved in the business of petroleum products, petrochemicals and bio fuels etc. IndianOil R&D Centre also provides expertise to universities, IITs and other academic institutions for collaborative programmes and joint research ventures. R&D Technologies for Licensing and Commercialization

IndianOil has wide-ranging expertise in setting up and operating greenfield refineries and brownfield expansions. It has pioneered pipeline transportation know how in India, and has over four decades of experience in putting up marketing infrastructure across the sub-continent, to reach petroleum products to millions of people everyday. Backed by cutting edge R&D that offers innovative products, technologies and services cover the entire gamut of downstream operations. IndianOil has been lending its expertise for nearly two decades to

various countries in several areas of refining, marketing, transportation, training and R&D. These include Sri Lanka, Kuwait, Bahrain, Iraq, Abu Dhabi, Tanzania, Ethiopia, Algeria, Nigeria, Nepal, Bhutan, Maldives, Malaysia and Zambia. IndianOil's capabilities in the downstream sector of operations in the oil sector include; technical and consultancy services, operation & maintenance, techno-economic feasibility/special studies, turnaround maintenance planning, monitoring & execution, inspection, quality control: benchmarking, shipping and commercial, logistics, research & development, safety and industrial hygiene, quality auditing/ management, materials management, training. These services are rendered through the coordination division of the R&D Centre. Customers may contact DGM Coordination, to reach the concerned personnel at R&D Centre. IndianOil is looking forward to sharing its expertise worldwide.