Biometrics Frequent Ask Question Technical Guide line Manual

#5B N.Domingo St. Brgy Progresso, San Juan City, Metro Manila Tel No.#: (02)-7272727 | Cell No#: 0916-7272727 Website: www.asi.com.ph Email: support@asi.com.ph

STANDALONE FINGERPRINT Question and Answer: Q:Some user's fingerprint often can't be verified to access, how to solve such problem?

A: The following situations can result in checking staff attendance failure: (1) Fingerprint was rubbed down; (2) Much crinkle on finger and often varies; (3) Serious desquamate of fingers.

If users fingerprint is not able to be verified, please delete it then enroll again, or another finger enrollment instead. You'd better select fine fingerprint (less crinkle, no desquamation, clear image) when enroll fingerprint, make your finger touch sensor nob with larger area, a comparable test should be made after enrollment, we suggest enroll more fingerprints copy. By the way our fingerprint T&A supplies 1:1 comparable method and password attendance function to check staff' attendance. Q: LCD cant fully display after switch on, sometimes strip occurred on screen, how to solve? A: Maybe: 1. Mainboard is broken; 2. Internal characteristic problem on LCD, you need contact to supplier and return products to be repaired. Q: How to eliminate the administrator on T&A A: T&A hardware and computer communication are available to use, enter into manage label page, click Clear Admin Privilege button, then eliminate it, after connection halts, T&A menu mode occurred. Q: Turn on T&A, display repress (remove) fingerprint time after time. How to deal with? A: Possible reasons: 1. Long time used, surface of sensor nob became unclean, or scratch on it, which was mistook by sensor as finger, but not been verified, so such problem occurred. Under such situation you can use adhesive to inhibit the dirty. 2. Connected wire of sensor nob loosed 3. Chip-on-board is broken.

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#5B N.Domingo St. Brgy Progresso, San Juan City, Metro Manila Tel No.#: (02)-7272727 | Cell No#: 0916-7272727 Website: www.asi.com.ph Email: support@asi.com.ph |

Q: When read attendance record, it shows failure or mistake on midway, although its ok while downloading fingerprint and password for management operating terminal A: Such situations are possibly related to data wire, converter, or COM. Which decrease the Baud rate between computer and T&A. please set 19200 or 9600, then read and write. Q: Biometric cant connect via time and attendance software. Whats the problem? A: Possible reasons: 1. Check the crimping of cat5/cat6 cable. 2. Check if its loose wiring connection on Ethernet switch. 3. Check the IP address of the biometric and check your network IP address. Q: Whats the problem if I can ping the biometric device, but cant connect through software? A: Possible reasons: 1. Try to disable your antivirus program. 2. Try to disable your firewall. 3. Try to uninstall again the software, and re-install it again, maybe the driver of the software was not properly installed.
Q: Whats the problem that there is no voice in the device? A: Possible reasons: 1. Maybe the speaker or the voice chip is broken. 2. Maybe the Voice/Beep sound was turned off. Q: When electrify T&A, startup bar cycles/loading, but it cant enter into T&A interface or Main Display. A: Possible reasons: 1. Please check fingerprint nob wire whether it be well inserted, or broken. Send it back for repair, if it is not the reason abovementioned. 2.

Q: Time on T&A sometimes slower. A: Several minutes slower one week, maybe clock crystal broke. Q: T&A broke off; clock shows wrong time after reboot A: MCU maybe broken, please send back for repair.

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#5B N.Domingo St. Brgy Progresso, San Juan City, Metro Manila Tel No.#: (02)-7272727 | Cell No#: 0916-7272727 Website: www.asi.com.ph Email: support@asi.com.ph |

Q: Time is00:00after few minutes reboot, why? A: Battery in clock may be broken, please send back for repair. Q: Sensor light is not luminescent. A: Your fingerprint is similar to another person that caused T&A false accept, you can choose other fingers instead. Q: Why there is no voice in the key-press, no voice in the device? A: Maybe it is the problem of buzzer, speaker or the circuitry.

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#5B N.Domingo St. Brgy Progresso, San Juan City, Metro Manila Tel No.#: (02)-7272727 | Cell No#: 0916-7272727 Website: www.asi.com.ph Email: support@asi.com.ph |