Company : Reported Call Sr. No.

Date Time 28-Dec-10 28-Dec-10 28-Dec-10 28-Dec-10 28-Dec-10 28-Dec-10 29-Dec-10 30-Dec-10 30-Dec-10 30-Dec-10 11:35 12:00 1:35 2:50 3:30 5:20 2:15 10:45 12:30 1:30

: Saregama : Attended Completed Date Time Date Time 28-Dec-10 28-Dec-10 28-Dec-10 28-Dec-10 28-Dec-10 28-Dec-10 29-Dec-10 30-Dec-10 30-Dec-10 30-Dec-10 11:35 12:00 1:35 2:50 3:30 5:20 2:15 10:45 12:30 1:30 01.09.10 01.09.10 01.09.10 02.09.10 02.09.10 02.09.10 29-Dec-10 30-Dec-10 30-Dec-10 30-Dec-10 11:45 12:10 1:50 3:00 3:45 5:40 2:25 10:50 12:35 1:45

Down time (Mins) 10 mns 10 mns 15 mns 10 mns 15 mns 20 mns 10 mns 5 mns 5 mns 15 mns

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Call Report
: Month : User/Machine No. RDC user Dibyendu Mukherjee Auditor Sayan Chowdhury Tapas Noi KKP user Sahardendu Thakur Tapan Katu Manoj Bhattacharya Dibyendu Mukherjee 27-Dec-10 Problem Reported Light Printing Request to connect his Computer from Remot End(CHOWRINGEE) Request to Access BW Prod server 's Data Keyboard not working User can't print Cheque Computer Restart properly 1 page document has to be scanned 6 page document has to be scanned 4 page document has to be scanned Computer Hang Engineer Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok

Action Taken Change the TONER Connect thecomputer & give the Access Configure the BW Pro. In his computer Re-plug the USB Keyboard Set default to Cheque Printer & print the document Problem in Power botton so change the cable to restart botton as power botton document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. End background proccess & proceed

Remarks completed completed completed completed completed completed completed completed completed completed

ANTIVIRUS
Sl.No Date DAT version Up Dated Out Dated Total Client Time

LOCATION NAME

circuit ID

complain no.

complain date

complain time

completed date

completed time

downtime

Remarks

Backup Taken

BACKUP
Sl.no 2 3 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 User Asish Roy Debasish Mitra Dibyendu Mukherjeee Harsad Barde Indrajit Dey Mukesk Pandey Piyush Changia Anupriya bhatt Satish Podder Sima Nath Tpan Katu Kushal Roychowdhury Bhaskar Guha Tony Paul Dipanwita Das Tapas Tufan Pijush D.P Sir GB Day1 Day 2 Day3 Day4

Day5