Interactivity 1

User Testing
Whats it Good For? DECIDE Framework Your Next Move User Test Plan User Test Report

User Testing: Whats it Good For and Why?

The term User Testing is rather misleading - its your design thats being tested not the user The logical audience for the testing is the intended users
- really depends on the nature of your book

Determine how well the design is performing

- information design, navigation, readability, interactions

DECIDE Framework

Plan, Test and Analyze Results

DECIDE Framework

Determine overall goals of the evaluation

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What do you want to find out about? Why is it important to your design?

DECIDE Framework

Explore specific questions to be answered

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What are the big question to be explored? They need to lead to actionable insights

DECIDE Framework

Choose the methodology to answer questions

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Provide a rationale for a selection of methods : - usability study - crowdsourcing - focus group - cognitive walkthrough - heuristic evaluation

DECIDE Framework

Identify practical issues that need to be addressed

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Testing environment Equipment Participants Time

DECIDE Framework

Decide on how to deal with any ethical issues

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Are there any you may encounter? How will you deal with these?

DECIDE Framework

Evaluate, interpret and present findings

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Identify patterns or themes that emerge

DECIDE Framework

Plan, Test and Analyze Results

User Testing: Youre Next Move

You are now in the middle of the process developing the Future Book Now project. At the beginning of this project, you developed your content in a chapbook. We talked about all the ways of transforming and remediating your print-based content to an interactive user experience. You are in the midst of making design choices to build a high fidelity prototype. But how will you know if this is a good design? How do you know if made the the right choices during the design process?

USER TESTING

User Testing: Designing the Test

You will design and conduct user testing on your prototype. The User Test Plan which consists of four parts: 1. User Test Design
choose an appropriate research method for testing

your book use DECIDE framework to develop methodology and answer guiding questions focus on areas where you have doubts and need direction

User Testing: Project Brief

You will design and conduct user testing on your prototype. The second part is a Project Brief
1. User Test Design

2. Project Brief
read to the participant to introduce the project one brief for the whole team (group) sets the tone of comfort, ease and trust sets expectations, limits of testing

User Testing: Project Brief Example

We are students from York University who are developing a mobile app for those that are interested in the educational technology. This app will allow readers to view and interact with current research material, as well as encourage interaction between researchers with various interests across campus to network and collaborate on projects. The app takes you straight to the contents page which comprises of various chapters. The app consists of three features: a browse section, a user account section, and a collaboration board. We will show you the app, and request you to perform some tasks in order to evaluate the user experience of our interface. In no way are we testing your abilities, but rather testing our interface and looking for ways to improve its capabilities.

User Testing: Test Script

You will design and conduct user testing on your prototype. The third part is a Test Script
1. User Test Design 2. Project Brief

3. Test Script
set the context and instruct them in their tasks form of a scenario, then direct them in task can be exploratory testing (or both)

User Testing: Test Script Example

You are a first year design student of at York. As part of your workstudy position you are working on the display cases on campus and on the faculty website, but you would like to get a better idea of what everyone else in the program is up to. In particular, you have just submitted your Story Slam poster for your Design and Image class and would like to see how your peers from other sections have approached the same project. Your task is to simply find two Story Slam projects by navigating your way through the app. Find them any way you like. Go and have a look!

User Testing: Consent Form

You will design and conduct user testing on your prototype. And the last part of this stage is the Consent Form
1. User Test Design 2. Project Brief 3. Test Script

4. Consent Form
required for academic research involving human participants protects not only participant but researcher clearly stating parameters from the onset of the test file and lock away completed forms in no way publish or refer to by name

User Testing: User Test Plan

The User Test Plan will have four parts:

1. User Test Design 2. Project Brief 3. Test Script 4. Consent Form

Due Nov 5 in Class for Review

User Testing: Conducting the Test

Coordinate with any classmates to assist each otherand

make best use of time

Select participants from intended audience for your design 3 minimum up to 5 max

Decide on roles for running the test Be consistent in how the test is delivered Do not prompt or comment on what the participant is doing Follow up the the tests with additional feed back or
discussion from the participants - unstructured interview

User Testing: After Test Impressions

Consider any first impressions, common points of frustration Prioritize

what stood out as biggest issue?

Clarify

what are steps that took too long?

Conditions

did any technical, environmental issues effect the test?

Follow Up

feeling after the test, overall thoughts write these down immediately

User Testing: Analysis

Each individual will report on:

Testing procedure
how things went, what actually occurred any surprises, challenges? where expectations met?

Findings
what did you discover about your designs? what are the answers to DECIDE big questions?

Reflection
how did you find this process, what you have learned? would you change anything next time?

User Testing: Synthesis

The group will synthesize the user test designs, findings and analysis to formulate an integrated group report with the objectives of the new design requirements clearly stated.
User Testing Report will bedue in class Nov 8