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Presented By : Melissa Michalik, CFM, LEED AP Deborah Bennett, CFM, FMA

The most respected global credential in facility management

The Certified Facility Manager (CFM) credential sets the industry standard for ensuring the knowledge and competence of practicing facility managers. IFMAs certification process is designed to assess competency in the field through work experience, education and the ability to pass a comprehensive exam. Since the program began in 1992, more than 3,100 facility managers from 32 countries have achieved this prestigious recognition.

Content from: http://www.ifmacredentials.org/cfm/earn-your-cfm-certification

Recognized globally
The CFM is the only global facility management certification available. Goals of IFMA's certification program:

Assure professional excellence Establish standards for global professional practice Promote the added value of the profession Influence the future direction of the profession

Content from: http://www.ifmacredentials.org/cfm/earn-your-cfm-certification

Visit the IFMA website to learn what is required:


Decide between Self Study or the two day Exam Prep class.

Class includes: The CFM Exam Review Course Manual The CFM Exam Review Course Workbook and Self Study Guide

(also be ordered online if you choose to self-study)

Join a study group

Find a Study Buddy

Online Courses
Via the IFMA web site at http://www.ifma.org/education/courses

Online Practice test

Gives you an idea of what the test format is like Helps identify areas of strength and weakness

11 Competency Areas which define the practice arena of competent facilities practitioners.

Competency 10 and 11 are new and will be added to a future version of the exam.


CommunicationCommunication plans and processes for both internal and external stakeholders


TechnologyFacility management technology, workplace management systems

Finance & BusinessStrategic plans, budgets, financial analyses, procurement QualityBest practices, process improvements, audits and measurements Real Estate and Property ManagementReal estate planning, acquisition and disposition





Human FactorsHealthful and save environment, security, FM employee development

Project ManagementOversight and management of all projects and related contracts Leadership and StrategyStrategic planning, organize, staff and lead organizations Operations and MaintenanceBuilding operations and maintenance, occupant services Emergency Preparedness and Business ContinuityEmergency and risk management plans and procedures(new competency ) Environmental Stewardship and SustainabilitySustainable management of built and natural environments(new competency)






Understand: Facilities Management Communication activities and challenges

Communication Concepts, Tools and Techniques

Presenting Facilities Management Information

Understand: Technology across the enterprise and in the built environment

Strategies for selecting, managing and optimizing FM Technology

Using Technology as a tool to manage facilities


General Financial Accounting Delivering FM Services aligned with the organizations Financial approach

Applying Management Accounting principles to Facilities Management

Operating and Capital Budgeting Procurement Tools and Techniques


Basics of Quality

Measuring, Analyzing and Reporting Facility Management Data

Setting FM Quality Standards Fostering Innovation in the FM Function

Understand: Real Estate Planning: Tools and Techniques

The Real Estate Life Cycle: Key Activities, tools and FM touch points

Adding Facility Management value to Real Estate activities

Understand: Healthy, safe, secure and attractive workplaces

Temperature, Light and Sound Ergonomics

Air Quality


Key activities, concepts and the FMs role regarding:

Construction (Process elements and management tools)

Facilities Planning

Programming & Design

Project Management (responsibilities and risk management) Relocation Management


Aligning the FM Function with Customers

The Facility Manager as a leader

Leadership and Management Tools and Techniques

Understand: Building Systems and the Facilities Lifecycle

Maintenance: Key Activities, performance measurement and work management Operations and Maintenance Management: Strategies and tools
Operations: Key activities, performance measurement, management and customer alignment

Review the information on the handout, become familiar with the competencies and thoroughly analyze your background in each performance.

Source: http://www.ifmacredentials.org/cfm/IFMA%20Competency%20List.pdf

Each of the Core Competencies is broken down into sub-competencies which are further broken down into specific Performances.

The exam questions are written to determine whether or not the examinees are competent in each performance.

Core Competency: Real Estate Competency 1: Manage and implement the real estate master planning process. Performances: 1. Manage the development and implementation of a real estate master plan for the organization. 2. Maintain the real estate master plan. 3. Evaluate and recommend action on development decisions.

Competency 2: Manage Real Estate Assets Performances: 1. Manage the acquisition and disposition of company leased and owned property. 2. Evaluate and recommend action on development 3. Direct highest and best use studies

(refer to handout for full list)

Competency Based Exam

Timed: 4 Hours, 180 multiple choice questions Delivered via Prometrics Testing 70% correct to pass

Think Big Picture

Answer questions thinking like an Executive

Safety is always first, business second Choose answers related to keeping the business going Pay close attention to wording

Critical Thinking: (leadership decisions)

Reframe issues so that the right problems are addressed What is the real problem Is there a pattern What risks are associated with the decision