30/07/2013 Chat https://nokia-en-in.custhelp.com/app/chat/chat_landing 1/6 End chat Print Nokia Care Chat Go to Nokia.

com Status: Communication with Oracle RightNow CX Cloud Service Chat service has been lost. The chat session has been terminated. Check your network connection and verify that you can connect to other sites on the Internet. Tanuj: Hi, my name is Tanuj. Thank you for contacting Nokia Care Chat. How may I help you? Rushidd (11:44:39) Hey tanuj Rushidd (11:44:43) pawan Lad this side Tanuj (11:44:49) Hello! How may I help you today? Rushidd (11:44:56) Mr tanuj Rushidd (11:45:10) i have registered a complaint Rushidd (11:45:20) regarding my lumia 920 Rushidd (11:45:31)

wait i am sending you my Service id30/07/2013 Chat https://nokia-en-in.custhelp.com/app/chat/chat_landing 2/6 Tanuj (11:45:44) Sure. Rushidd (11:45:45) i mean service number plz tell me the status Tanuj (11:45:55) Sure. Rushidd (11:46:04) 1-14418569307 Rushidd (11:46:27) isubmitted my Lumia 920 for replacement and got 3 calls from your side Rushidd (11:46:46) telling your complaint is on fast track Rushidd (11:47:01) and we will let you know about your complaint soon Rushidd (11:47:13) but from last 5 days i havent got any callfrom your side Rushidd (11:47:32) and now when i contacted service centre where isubmitted my phone Rushidd (11:47:38) he said your phone is under repair Rushidd (11:47:54) but i had asked for replacement and Backend office said they willreplace it Rushidd (11:48:03)30/07/2013 Chat

https://nokia-en-in.custhelp.com/app/chat/chat_landing 3/6 can you tell me whats the matter? Tanuj (11:48:48) Sure. Rushidd (11:50:00) are you there? Tanuj (11:50:21) Before this may I ask some details from you? Full Name City and State name Contact Number Device Model Rushidd (11:50:30) pawan Lad Rushidd (11:50:37) kalyan City Rushidd (11:50:43) Maharashtra (mumbai) Rushidd (11:50:50) 9870123789 Rushidd (11:50:58) Lumia 920 Tanuj (11:51:03) Thank you for the information. Tanuj (11:51:09)

Sure, let me check this for you.30/07/2013 Chat https://nokia-en-in.custhelp.com/app/chat/chat_landing 4/6 Rushidd (11:51:24) i have 3 more complaint numbers.. Rushidd (11:51:48) 1-14455591722 Tanuj (11:52:14) Kindly wait. Rushidd (11:52:56) 1-14256279595 Tanuj (12:00:00) pawan, I would request to kindly wait as your device is in our head office. Tanuj (12:00:22) You need to wait because our concern team is working on it. Tanuj (12:01:05) As soon they will get the solution, you will get the call back for the same. Rushidd (12:01:39) but Rushidd (12:01:53) today i get to know its under repair? i dont want a repaired phone.. Rushidd (12:02:06) i wont accept it on any cost.. Rushidd (12:02:17) till now i was making requests and doing procedurs Tanuj (12:03:10)30/07/2013 Chat

https://nokia-en-in.custhelp.com/app/chat/chat_landing 5/6 pawan,I understand that but your complain is under progress, so request you to wait till last update regarding your complain. Rushidd (12:03:25) i want a callfrom backend team Rushidd (12:03:33) or i want to contact some higher authority Rushidd (12:03:38) can u arrange a call? Rushidd (12:03:53) or can you help me how to contact them. Tanuj (12:05:15) There is not contact number with us of concern team. Tanuj (12:05:40) pawan, but you will get call back for the solution available for you. Rushidd (12:06:04) how/ Rushidd (12:06:17) when? they are already repairing my phone which i am not going to accept Rushidd (12:06:36) later on it will be trouble for nokia as i will be not ready to accept it Rushidd (12:06:55) and no 1 can force me to take what i dont need Communication with the Nokia Care Chat service has been lost. Please wait while attempts are made to restore

the connection. Disconnection in 240 seconds. Disconnection in 120 seconds.Communication with Oracle30/07/2013 Chat https://nokia-en-in.custhelp.com/app/chat/chat_landing 6/6 RightNow CX Cloud Service Chat service has been lost. The chat session has been terminated. Check your network connection and verify that you can connect to other sites on the Internet.