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Information technology: Comp hardware/software for processing/storing data, communications tech (networks for transmitting data).

Enterprise systems: large app to integrate a set of business functions or processes. Ex: Enterprise resource planning, customer relationship management and supply chain management Telecommuters: A person who works at home/not office location, uses comp and communications to connect to organizational resources to accomplish work; mobile workers, road warriors, free agents free agents: type of telecommuter, independently contracts out services virtual teams: work teams, not co-located or in the same time zone/country. Group ware and other communication tools facilitate electronic meetings and same time or asynchronous document sharing. IS department: an organizational unit, primary responsibility for managing information technology w/in a business/type of organization. CIO: executive leader responsible for info technology strategy, policy, service delivery. ERD: entity relationship diagram- models organizational data requirements, data entities/ relation-ships/attributes. relations (tables): entities: things about which data is collected, ex customer/prodect attributes: character of data entities, ex name, address relationships: assoc btwn entities, ex customer(E) submits(R) an order(E) metadata: data about data, ex description and max length of customer name normalization: creating simple data structures from complex ones SQL: stnd query/data definition language for relational DBMS in personal comps/midrange system/mainframe comp. Interorganizational systems: systems that span organizational boundaries, ex e-commerce, electronic data exchange.B2C: electronic apps for transactions and communication btwn business to consumer e-commerce B2B: business to business e-commerce intraorganizational systems: enterprise systems/managerial support systems EDI: electronic data interchange- a set of stnds/hardware/software tech enables comps to exchange business docu-ments electronically. enterprise systems: support organizations, ex transaction processing system/groupware. managerial support: systems support manager or group of, ex decision support/expert. distributed systems: processing power is distributed btwn a central server/midrange/mainframe and multi-client comps & desktops middleware: software needed to support interactions btwn clients/servers Web services: technologies built around XML SOA: an app architecture based on collection of functions/services, can connected w/ one another. Data mining: searching for info from mass data stored/warehoused OLAP: online anal-ytical software- understands data organization in database/analyzing data neural networks: AI/adaptive learning/ uses extensive statistical analysis to identify patterns. E-business systems: apps transmit business transaction electronically btwn buyer/seller/business partners. dot-com: cyber business rcvs revenue from customer transactions or website usage. bricks-and-clicks: integration of offline/online business channels as e-business strategy. Intranet: private network w/in organization, used by employees for info sharing, collaboration. Extranet: portion of intranet; made accessible to business partners outside comp. B2B CH2: Computer hardware: the physical pieces of a comp or telecom system, such as a central processing unit, printer, terminal. Software: the set of programs that control the operations of the comp system operating system: very complex software that controls the operation of the comp hardware and coordinates all the other software. Purpose- get as much work done as possible with the available resources/convenient. HTML: specialized language to mark-up (consist of special codes inserted in text to indicate headings, boldface text, italics) pages to be viewed on the www XML: a mark up language standard to facilitate data exchange across apps on the web, consist of tags that convey the meaning of data. Database: a shared collection of logically related data that is organized to meet the needs of an organization. DBMS (database mgmt system): support software that is used to create, manage, and protect organizational data, software manages database; it works with operating system to store/modify/make data accessible in a variety of meaningful and authorized ways. Data warehouse: a very large database or collection of databases, created to make data accessible to many people in an organization. CASE tools: a set of integrated software tools used by IS specialists to automate some or all phases of an SDLC process. Upper-case support project mgmt., the definition phase, and initial steps of the construction phase (DD/D). Lower-case are back end code generators and maintenance support tools. CH3: Networking: the electronic linking of geo-graphically dispersed devices Telecommunications: communication at a distance; voice, data distributed data processing: processing power is distributed multi comp at multi sites, tied together via telecommunications lines. client/server systems: distributed system, processing power distributed btwn central server comp (midrange) and client comps (desktop). Client- data entry / immediate output; server- maintains larger databases against which the new data are processed. Modem: a device that converts data from digital to analog and reconverts after transmission. RFID: a tiny chip with antenna, radios its location to RFID readers, provides automatic inventory, current and accurate info. Bluetooth: short range radio tech. built into a microchip, enabling data to be transmitted wirelessly (1mil-24mil bps). LAN: w/in organizations 2-3miles; wifi, WAN: voice/data communicated for single organization with multi locations. backbone network: middle distance, interconnects LANs with each other, WANs, and internet Internet: a network of networks, TCP/IP protocol, with gateways to more networks; prim apps email/www packet switching: digital telecom, data grouped into packets/sent separately over network. Internet2: not for profit consortium, 200 universities working w/ 70 leading technologies/gov to develop/deploy high-performance network. TCP/IP: network protocol, internet/intranet/packet switching. Network/transport layers of the seven-layer model.