BASIC THINKING TOOL FOR E-SERVICES

FRAMEWORK AND ROADMAP

Name of Agency:

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Date Updated:

Contents
Reason for the Template: ....................................................................................................................... 7
Part 1: Introduction ................................................................................................................................ 8
1.1

Executive Summary ................................................................................................................... 8

1.2 Background ................................................................................................................................... 8

1.3 Purpose ......................................................................................................................................... 8
1.4 Methodology ................................................................................................................................ 8
1.5 Framework Reference .................................................................................................................. 9
Part 2: Enterprise Architecture Baseline .............................................................................................. 10
2.1 Purpose ....................................................................................................................................... 10
2.1.1 Mandate .............................................................................................................................. 10
2.1.2 Mission ................................................................................................................................ 10
2.1.3 Vision ................................................................................................................................... 10
2.2 Outcomes ................................................................................................................................... 10
2.2.1 Goals .................................................................................................................................... 10
2.2.2 Objectives ............................................................................................................................ 10
2.2.3 Products/Services ................................................................................................................ 10
2.3 Programs .................................................................................................................................... 10
2.3.1 Key Result Areas .................................................................................................................. 10
2.3.2 Critical Success Factors ........................................................................................................ 10
2.3.3 Key Performance Indicators ................................................................................................ 10

2.3.4 Services ................................................................................................................................ 11

2.3.5 Projects ................................................................................................................................ 11
2.3.6 Funds ................................................................................................................................... 11
2.3.6 Fund Requirement ............................................................................................................... 11
2.3.7 Funds Source ....................................................................................................................... 11
2.4 Functions .................................................................................................................................... 12
2.4.1 Core Functions ..................................................................................................................... 12
2.4.2 Non-Core Functions ............................................................................................................. 12
2.4.3 Tasks .................................................................................................................................... 12
2.4.4 Controls ............................................................................................................................... 12
2.4.5 Deliverables ......................................................................................................................... 12
2.5 Stakeholders ............................................................................................................................... 13
2.5.1 Internal Stakeholders .......................................................................................................... 13
2.5.2 External Stakeholders .......................................................................................................... 13
2.6 Organization ............................................................................................................................... 14
2.6.1 Business Unit ....................................................................................................................... 14
2.6.2 Location ............................................................................................................................... 14
2.6.3 Linkages Government Entities, Regulators, Cooperation, etc. ......................................... 14
2.7 Process Model ............................................................................................................................ 15
2.7.1 Business Unit ....................................................................................................................... 15

2.7.2 Tasks and Activities.............................................................................................................. 15

2.7.3 Process Controls .................................................................................................................. 15
2.7.4 Input & Output .................................................................................................................... 15
2.7.5 Process Deliverables ............................................................................................................ 15
2.8 Data Model ................................................................................................................................. 16
2.8.1 Information and Data .......................................................................................................... 16
2.8.2 Data Relationship ................................................................................................................ 16
2.8.3 Data Interoperability ........................................................................................................... 16
2.9 Application Model ...................................................................................................................... 17
2.9.1 Application Systems ............................................................................................................ 17
2.9.2 Application Functionality ..................................................................................................... 17
2.9.3 Application Input and Output Source and Consumer ......................................................... 17
2.9.4 Application Input and Output Requirement ....................................................................... 17
2.9.2 Application Procedures Validation & Verification ............................................................... 17
2.10 Security Model.......................................................................................................................... 18
2.10.1 Risks to Mitigate ................................................................................................................ 18
2.10.2 Standards & Policies .......................................................................................................... 18
2.10.3 Security Services ................................................................................................................ 18
2.11 Technology Model .................................................................................................................... 19
2.12 IT Governance & Management ................................................................................................ 20

2.12. 1 Control Objectives ................................................................................................................ 20

2.12.2 Roles & Responsibilities......................................................................................................... 20
2.12.3 Functional Flow Chart............................................................................................................ 20
Part 3: Enterprise Architecture Gaps.................................................................................................... 21
3.1 Performance Metrics .................................................................................................................. 21
Process Reference Model ............................................................................................................. 21
Service Reference Model.............................................................................................................. 21
Data Reference Model.................................................................................................................. 21
Application Reference Model ....................................................................................................... 21
Technology Reference Model....................................................................................................... 21
Security Reference Model ............................................................................................................ 22
Governance Reference Model...................................................................................................... 22
3.2 Capability Maturity Model ......................................................................................................... 22
Process Maturity Model ............................................................................................................... 22
Service Maturity Model ................................................................................................................ 22
Data Maturity Model .................................................................................................................... 22
Application Maturity Model ......................................................................................................... 23
Technology Maturity Model ......................................................................................................... 23
Security Maturity Model .............................................................................................................. 23
Governance Maturity Model ........................................................................................................ 23

Part 4: Enterprise Architecture Change Requirements ........................................................................ 24

4.1 Performance Reference Model .................................................................................................. 24
4.2 Process Reference Model ........................................................................................................... 24
4.3 Service Reference Model............................................................................................................ 24
4.4 Data Reference Model................................................................................................................ 24
4.5 Application Reference Model ..................................................................................................... 24
4.6 Technology Reference Model..................................................................................................... 24
4.7 Security Reference Model .......................................................................................................... 24
4.8 Governance Reference Model.................................................................................................... 24
Part 5: E-Services Strategic Roadmap .................................................................................................. 25
5.1 Vision .......................................................................................................................................... 25
5.2 Goals ........................................................................................................................................... 25
5.3 Change Requirements ................................................................................................................ 25
5.4 Key Performance Indicators ....................................................................................................... 25
5.5 Solutions ..................................................................................................................................... 25
5.6 Action and Schedules ................................................................................................................. 25
5.7 Investment and Costs ................................................................................................................. 25
5.8. Organization .............................................................................................................................. 25
5.9 Monitoring and Evaluation ......................................................................................................... 25

Reason for the Template:

The planned e-services strategy and the corresponding roadmap for information and
communications technology acquisition define the requirement baseline; architectural models;
performance metrics; technology references; sourcing options; service governance; investment and
budget; and implementation timeline.

The template provides the thinking tool to elicit, elaborate, draw analyze and agree on the critical
understanding to compose the framework and roadmap that clearly situate the strategic challenges,
mindsets, option, risks and metrics of managing information and services. It enables the documentation
and communication of expectations for the aligned acquisition of information system and
communication technology to support performance requirements embedded in the key results areas of
the agency.

The template is free to use, share, and edited to suit the understanding and action requirement of
the organization in rationalizing the aligned value of information and communications technology to
service and performance management.

Part 1: Introduction
1.1 Executive Summary
The executive summary provides simple, direct and actionable description of the needs, intention,
standards, requirements, options, outcomes and timelines to be realized by the planned e-services.

1.2 Background
The background describes the business context to compel the need for transforming performance of
the agency through the use of information and communications technology. It provides the situation
that call for the definition, planning, acquisition, operation and maintenance of e-services. It speaks of
agency challenges for integrative alignment of the enterprises model of performance, business, service,
data, information, infrastructure, security and governance.

1.3 Purpose
The purpose defines the end states of the planned e-services. It outlines the expected outcomes for
the stakeholders, and the relevant contribution to the improvement of the agency performance
scorecard.

1.4 Methodology
Methodology describes the approach on how to elicit, elaborate, analyze, agree and document the
e-services plan of the agency. Identify the organization, processes, data gathering, analytical tools to
properly gather, draw, analyze and decide the components that compose the understanding and
implementation of the agency e-services.

1.5 Framework Reference

Framework reference is agreed guidance on how to structurally and logically establish the
requirements and components of the e-services. It provides reference of the structured components to
baseline, and the standards to benchmark the gaps and requirements. Framework provides the critical
mindset to establish gaps and requirement based on capability maturity models, industry performance
standards and business performance metrics.

Part 2: Enterprise Architecture Baseline

2.1 Purpose
2.1.1 Mandate
2.1.2 Mission
2.1.3 Vision

2.2 Outcomes
2.2.1 Goals
2.2.2 Objectives
2.2.3 Products/Services

2.3 Programs
2.3.1 Key Result Areas
Program Name

Program Key Result Areas

2.3.2 Critical Success Factors

Program Key Result Areas

Program Critical Success Factors

2.3.3 Key Performance Indicators

Program Critical Success Factors

Program Key Performance Indicators

2.3.4 Services
Program Key Performance Indicators

Supporting Services

2.3.5 Projects
Program Key Performance Indicators

Project Name

2.3.6 Funds
Program Name

Budget Requirement

2.3.6 Fund Requirement

Program Name

Total Amount of Funds

2.3.7 Funds Source

Program Name

Source of Funds

2.4 Functions
2.4.1 Core Functions
Core Function Official Name

Organizational Outcome

2.4.2 Non-Core Functions

Non-Core Function Official Name

Organizational Outcome

2.4.3 Tasks
Function Name

List of Tasks

Tasks Associated Activities

2.4.4 Controls
Function Name

Tasks

Controls

Tasks

Deliverables (Product/Services)

2.4.5 Deliverables
Function Name

2.5 Stakeholders
Interest in terms of input-process-output

2.5.1 Internal Stakeholders

Business Unit

Business Unit Location

Input-Process-Output

2.5.2 External Stakeholders

Name of Organization/Sector

Location

Input-Process-Output

2.6 Organization
2.6.1 Business Unit
Make a list of all the business units implementing and managing the functions and results
requirement of the agency.

Name of Business Units

Organizational Role

Organizational Responsibilities

Number of Sites

Administrative Distribution

2.6.2 Location
Business Units

2.6.3 Linkages Government Entities, Regulators, Cooperation, etc.

Name of Business Units

Roles & Responsibilities Dependency

2.7 Process Model

2.7.1 Business Unit
Name of Business Unit

Roles & Responsibilities

Process Name

2.7.2 Tasks and Activities

Name of Business Unit

Process Name

Tasks & Activities

Tasks & Activities

Controls

Input Requirement

Output Requirement

Information

Service

2.7.3 Process Controls

Process Name

2.7.4 Input & Output

Process Name

2.7.5 Process Deliverables

Process Name

2.8 Data Model

2.8.1 Information and Data
Process Name

List of Information

List of Data Element

(Conceptual)

List of Data Tables

Data Relationship

List of Data Tables

Interoperability Domain

2.8.2 Data Relationship

Process Name

2.8.3 Data Interoperability

Process Name

2.9 Application Model

2.9.1 Application Systems
Name Process

Application System

Usage Scenario

2.9.2 Application Functionality

Application

Functional Requirements

Non-Functional Requirements

2.9.3 Application Input and Output Source and Consumer

Application

Input Source

Output Consumer

2.9.4 Application Input and Output Requirement

Application

Input Requirement

Output Requirement

2.9.2 Application Procedures Validation & Verification

Application

Policy & Standard Reference

Business Rules

2.10 Security Model

2.10.1 Risks to Mitigate
Security Domain
Physical Security
Users Security
Application Security
Systems Security
Data Security
Network Security
Security Administration
Social Engineering and Human Factors

Risks to Mitigate

2.10.2 Standards & Policies

Security Domain

Security Standards & Policies

2.10.3 Security Services

Security Domains

Security Services

2.11 Technology Model

Network Architecture (access, distribution and core)

Database System (storage, data management, development platform)

Application Platform (framework, design reference, development methodology)

Security (Standards & Policies, Methodology, Software and Hardware)

Other Services (Unified Communication, CMS, File Sharing)

Reference Standards (Business Process Management, Record Management, Security

Management, Network Management, Application Methodology, Data Management,
Project Management, IT Service Management, Quality Assurance Standard, Software
Testing Standard, Sourcing Strategy Standard)

2.12 IT Governance & Management

2.12. 1 Control Objectives
2.12.2 Roles & Responsibilities
2.12.3 Functional Flow Chart

Part 3: Enterprise Architecture Gaps

3.1 Performance Metrics
Process Reference Model
Goals

Question

Metrics

Service Reference Model

Goals

Question

Metrics

Data Reference Model

Goals

Question

Metrics

Application Reference Model

Goals

Question

Metrics

Technology Reference Model

Goals

Question

Metrics

Security Reference Model

Goals

Question

Metrics

Governance Reference Model

Goals

Question

Metrics

3.2 Capability Maturity Model

Process Maturity Model
Level 1

Level 2

Level 3

Level 4

Level 3

Level 4

Level 3

Level 4

Service Maturity Model

Level 1

Level 2

Data Maturity Model

Level 1

Level 2

Application Maturity Model

Level 1

Level 2

Level 3

Level 4

Level 3

Level 4

Level 3

Level 4

Level 3

Level 4

Technology Maturity Model

Level 1

Level 2

Security Maturity Model

Level 1

Level 2

Governance Maturity Model

Level 1

Level 2

Part 4: Enterprise Architecture Change Requirements

4.1 Performance Reference Model

4.2 Process Reference Model

4.3 Service Reference Model

4.4 Data Reference Model

4.5 Application Reference Model

4.6 Technology Reference Model

4.7 Security Reference Model

4.8 Governance Reference Model

Part 5: E-Services Strategic Roadmap

5.1 Vision
5.2 Goals
5.3 Change Requirements
5.4 Key Performance Indicators
5.5 Solutions
5.6 Action and Schedules
5.7 Investment and Costs
5.8. Organization
5.9 Monitoring and Evaluation

Permission is granted for free use:

BASIC THINKING TOOL ON DOING E-SERVICES PLANNING AND ARCHITECTUR

John J. Macasio

johnmacasio@gmail.com