Aarooj Mallick

House # 60, Street # 101,Humak Model Town, Kahuta Road, Yamaha Chowk, Zimni, Islama ad, !akistan Cell" #$%&0'()&)*)+*6', 0'%1)'*'')' ,mail" aroo-malli.k/0ahoo1.om

Career Objective:
To .ontinue 2ro3essional 4rowth and o tain a .hallen4in4 -o , .ommensurate with m0 5uali3i.ation and 2ro3essional e62erien.e 7in Facilities Management, Customer Care, Property Handover, Administration, Sales & Marketing 8, wherein m0 worth0 knowled4e, .om2uter skills, edu.ation and 2ro3essional trainin4 .an e e33e.ti9el0 utili:ed

Professional Skills:
Creati9e, inno9ati9e and 2ra.ti.al solution de9elo2er ,6.ellent or4ani:ational skills !ro3i.ient with !rima9era ,62edition, ,R! ;ra.le, MS ;33i.e, MS <indows1 Stron4 a ilit0 to set and 2rioriti:ed 4oals and the a ilit0 to moti9ate a team1 = ilit0 to mana4e multi2le tasks and 2riorities1 ;utstandin4 trou le shootin4 and dia4nosti. skills1 ,6.ellent written and 9er al .ommuni.ation skills in ,n4lish1

<ork ,62erien.e"
,maar !ro2erties !>SC 7www1emaar1.om?2akistan8
7,maar !ro2erties is one o3 the i44est de9elo2ers o3 the re4ion with 16# o33i.es a.ross 4lo e1 @e9elo2er o3 the worldAs tallest uildin4 in @u ai B CDur- Khali3aA8 <orkin4 on a residential and .ommer.ial hi&rise 2ro-e.t in Kara.hi and Islama ad1 The 2ro-e.t in9ol9es desi4n and .onstru.tion o3 0*# residential ?.ommer.ial tower uildin4s 7E#%+ Floors8 lo.ated in Kara.hi and Gillas and Townhouses in Islama ad 7'00# a.res8 %00* B !resent Executive Customer Care & Property Han over =ssist Senior Mana4er, Customer Care in u2datin4 2oli.ies and 2ro.edures, o -e.ti9es, K!Is, a.tion 2lans and take 2art in .ontinual im2ro9ement 2ro.ess Re2ort .om2le6 issues and .ustomer .om2laints to Mana4er H Senior Mana4er, Customer Care, 2ur2ose re.ommendations 3or im2ro9ement ,nsure that we 2ro9ide .ustomers with hi4h le9el o3 ser9i.e as 2er a4reed de2artment SI=s and MD;s to a.hie9e *)J .ustomer satis3a.tion @ealin4 with .om2le6 .ustomers issues and ensure de2artment 2er3orman.e standards are met Handlin4 di33i.ult .ustomers and ensure the0 are dealt with in a timel0 3ashion1 ,s.alate .ustomer Issues to Mana4er and Senior Mana4er Customer .are i3 re5uired, make re.ommendations 3or e6.e2tional .ases Ins2e.t the 9illas 3or 5ualit0 assuran.e to maintain world .lass standards, in terms o3 5ualit0 and dura ilit0 o3 the 2rodu.t1 Geri30 .ontents o3 the C,6.e2tion FormsA and .he.k the e9iden.e 2rior to 2resentin4 e6.e2tional .ases 3or mana4ement a22ro9al

Re2ort on a re4ular asis all ma-or .ustomer issues and su44estions 3or im2ro9ement to =ssistant Mana4er and Mana4er, Customer Care Su mit monthl0 re2orts 3or ma-or .ustomer issues 0 the end o3 ea.h month1 Res2onsi le 3or the .olle.tion o3 5uarterl0 installments in the 3orm o3 2a0 orders, .he5ues and demand dra3ts1 ,nsurin4 ma6imum re.o9er0 o3 5uarterl0 installments throu4h written reminders, 2hone .alls et. =ssist the =ssistant Mana4er and Mana4er, Customer Care in im2ro9in4 strate4ies, 2oli.ies H 2ro.edures 3or the de2artment Condu.t 2er3orman.e mana4ement re9iews and a22raisals as 2er 4i9en deadlines

De3ore ein4 2romoted to this 2osition in Customer Care?!ro2ert0 Hando9er @e2artment, I ser9ed in ,maar !akistan in the 3ollowin4 de2artments"

Coor inator !acilities Mana"ement #uties an $esponsibilities:

Mana4ed all as2e.ts o3 3a.ilities mana4ement1 Res2onsi le 3or essential .entral ser9i.es su.h as .ommunit0 ser9i.es, se.urit0, maintenan.e o3 assets, mail, .leanin4, waste dis2osal, lands.a2in4, lo4isti.s, et.1 Su2er9ised 3a.ilities maintenan.e strate4i. dire.tion1 Su2er9ised 3a.ilities maintenan.e sta33 to .o9er 9arious areas o3 res2onsi ilit01 To meet .ustomers on our 2remises to dis.uss their re5uirements1 =ttend to walk&in .ustomers with minimum waitin4 time1 Coordination with outside 2arties 3or meetin4s and deli9era les et.1 Formed .entral ar.hi9in4 se.tion 3or all de2artments hard?so3t .o20 data ar.hi9in4 Iiaise with 2ro-e.t en4ineers, .onsultants and .ontra.tors as re5uired

I was hired as a 3irst dedi.ated em2lo0ee 3or 3a.ilities mana4ement when 2oli.ies and 2ro.edures were not esta lishedK ein4 a .ore mem er o3 the team I de9elo2ed strate4i. dire.tions o3 newl0 3ormed 3a.ilities mana4ement de2artment in ,maar !akistan1

Ac%ievements:
!lanned and im2lemented all as2e.ts o3 Fa.ilities Mana4ement @esi4n and de9elo2 2oli.ies and o2erational standards rele9ant to the 3a.ilities de2artment ,sta lished 3a.ilities mana4ement strate4i. dire.tion !romote our 3a.ilities to new and e6istin4 .lients throu4h a 2ro&a.ti9e a22roa.h Initiated illin4 2ro.ess?s0stem o3 our utilities to our .ommunit0 residents1

Coor inator& Sales & Marketin" #epartments #uties an $esponsibilities:

Communi.ate and .oordinate on ehal3 o3 @ire.tor Sales H Marketin41 Mana4in4 the routine .orres2onden.e and .oordinate entire Sales and Marketin4 a.ti9ities1 Meetin4 with hi4h end .lients to 2it.h and .lose the deals 3or lu6urious 2rodu.ts o33ered 0 ,maar !akistan1 Mana4in4 the in9entor0 o3 marketin4 materials and ensurin4 all are u2 to date1

Su..ess3ull0 assistin4 the marketin4 and sales team with 9arious tasks su.h as .ollateral de9elo2ment, .ustomer satis3a.tion anal0sis, sales 2ro4rams, 2rodu.t de9elo2ment and ser9i.e 2ro4rams1 @e9elo2in4 marketin4 materials 2lan and ensurin4 that all materials e33e.ti9el0 sell our 2rodu.t ? ser9i.e1 Identi30in4 the tar4et market and trends1 !romotion o3 our 3a.ilities to new and e6istin4 .lients throu4h a 2ro&a.ti9e Marketin4 a22roa.h1 Coordination with outside 2arties 3or meetin4s and deli9era les et.1 Mana4in4 Conta.t Centre Re2ortin4 and 2re2arin4 anal0sis on their 3eed a.k1

Customer Service Executive& Emaar Customer Care #epartment #uties an $esponsibilities:

@issemination o3 !rodu.t Knowled4e to Customers1 Sendin4 leads throu4h ;ra.le ,nter2rise Resour.e !lannin4 7,R!8, 3or 2ros2e.t .ustomers1 Drin4in4 2ros2e.t .ustomers to the sales1 !ro lem resolution and 2ro.ess 3ul3illment to o tain the ne.essar0 2rodu.ts and ser9i.es 9ia ,mail, 3a6, other multimedia, 2hone, we .hat et.1 L2date Customer @ata ase1 Handled .om2laints, .ustomer 5ueries, resol9e issues within s2e.i3ied timelines1 !ro9ide status u2date to .ustomers on 2endin4 ? on4oin4 .ases ,s.alate .ustomer issues and re2ort ma-or 2ro lems to Su2eriors !ro9ide .lari3i.ation to .ustomers with re4ard to Customer Ii3e C0.le !oli.ies H !ro.edures !ro.ess re5uired do.umentation .an.ellation re5uests, L24rade and down4rade o3 units, installments, and !ro2ert0 trans3er1

E'%ori(on )nternational
%00+ B %00* Purc%ase an A min Coor inator

#uties an $esponsibilities:
!er3ormin4 administrational duties and dealin4 with Militar0 in u0in4 and sellin4 o3 arms and ammunition1 Streamlined =dministration de2artment in maintainin4 @o.umentations and 2re2aration o3 !oli.ies H !ro.edures Streamlined In9oi.e .learan.e s0stem e62editin4 9eri3i.ation 2ro.edures1 Maintained .on3idential usiness re.ords?in3ormation in .om2uter data ase1

E ucation:
Masters in Dusiness =dministration 7MD=8 MA*+ +niversity& )slamaba Da.helor in Commer.e, %00+ Punjab Colle"e of Commerce $a,alpin i& Pakistan

Professional -rainin"s.Certificates:
Primavera Contract Mana"er& ,maar !akistan -%e !loor )s /ours& !resentation skills trainin4 0 TI; 7The Iearnin4 ;r4ani:ation8 Oracle E$P Essential -rainin"& K!ME -ime Mana"ement& -ime 0en ers

Personal )nformation: @ate o3 Dirth" >une %$, 1$*+

Marital Status" Sin4le