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>> T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E ISSUE FIFTEEN

>> HOT NEWS:

Intergen goes West
Due to business growth and client
demand in Australia, Intergen now has
an office in Perth, reinforcing our position
as the number one EPiServer partner in
Australasia. See page 6 for more details.

Intergen wins Microsoft

Partnering Award

c360 and Bamboo Solutions so we can give our clients confidence that they are At Microsoft’s inaugural Partner Awards
With the ever increasing complexity of doing in September, Intergen and Maclean
not only getting the maximum functionality but also the assurance of reliable
business, partnerships are becoming more ongoing support.
Computing won the Partnering Award
in recognition of our
important. Intergen has enjoyed a very strong strengths in working
These business level offerings from Microsoft are not only driving more partnering collaboratively to offer
partnership with Microsoft for more than 10 years at the technical product level. We are also developing increasingly deep partnerships clients the best possible
and that partnership has been the critical factor with our clients. As these products become a core part of the DNA of an organisation solutions. See pages 3
and 4 for some of our
to our success and our continued growth. and as business solutions become more integrated, the need for us
partnerships.
to work alongside our clients on an ongoing basis increases.
From our beginnings as an organisation with a Microsoft’s CRM and MOSS products are becoming
singular focus on delivering Microsoft Access based part of the infrastructure, making it harder and harder
solutions we have grown with Microsoft to a position to isolate business applications from the infrastructure.
today where we offer a very broad range of enterprise Business applications are being replaced with
solutions to a wide range of clients. implementations of process and workflows which INTERGENITE NEWS >> 2
As Microsoft has grown as a partner, offering an ever consist mostly of configuration and small fragments
growing range of solutions for us to implement, so has of code. This leads to less separation between the PARTNERSHIPS >> 3
our need to partner with a wider range of organisations application solution providers, the infrastructure solution
in order to supplement their offerings. With Microsoft’s providers and internal staff. REL ATIONSHIPS >> 4
introduction of more business level products, such as Dynamics
Intergen’s Auckland Office Further evidence of the increasing importance of partnering is our PROJECT MANAGEMENT
CRM and Office SharePoint Server, they have created a whole
recent win of the Microsoft Partnering Award with Maclean Computing. OFFICE
>> 5
ecosystem of businesses that develop and sell add-ons and enhancements.
Our Auckland team partnered with Maclean Computing to deliver a MOSS solution
Many of these organisations deliver huge value in specialised areas that Microsoft
to long-time Maclean Computing client, accounting firm Hayes Knight.
LEARNING MANAGEMENT >> 6
simply cannot cover. In our quest to deliver our clients the best possible value, it is
incredibly important that we develop relationships with these organisations to ensure
that we leverage their investments in our solutions. We have been working hard to
Since this will be the last SMARTS for 2007, I would like to wish you and your
family a happy and safe Christmas and New Year. We look forward to working in
INTERFACE DESIGN >> 7
develop relationships with best of breed solution providers such as K2, partnership with you in 2008.
tony.stewart@intergen.co.nz
ACTIONTHIS >> 8
< Copyright 2007 Intergen Limited. All rights reserved. No part of this publication may be reproduced without permission of Intergen Limited >

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>>2
>> INTERGENITE:
Joe Newton
What do you do?
I am the Auckland Development &
Integration Manager. In this role I am
responsible for providing technical and
process leadership.
How do you make a difference?
I have been with Intergen since October
last year. In that time I have introduced
Agile software development techniques to
the Auckland office. This includes things
like Continuous Integration, Test Driven
Development and much more rigour around
our deployment processes.
What do you love about your job?
I am an Agile convert with about six years’
experience as first an Agile developer, then
consultant and for the last two years as an
Agile project leader. I fundamentally believe
that Agile methods are best and love
coaching people in all the different aspects
of developing software from an Agile
perspective.
A bit about yourself…
I have lived in the four corners of the North
Island but now live in Auckland after returning
from seven years overseas. I still consider
myself a Hurricanes supporter and will always
support Hawkes Bay. Most of my time is now
spent teaching my two sons to catch and
throw a ball, build Lego things and not
swallow marbles. My wife Kirsten, Spacies,
Foos-ball and The Smashing Pumpkins occupy
the rest of my time.
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>> I N T E R G E N I T E N E W S
What’s been happening?
There have been plenty of yellow hi jinx
happening over the past months, and a few
successes on the board as well. We thought
we’d share with you some of the highlights –
and some photographs while we’re at it.
First things first, Intergen was the recipient of the Partnering award at the Microsoft
Partner Awards in September in recognition of work we have done with one of
our partners, Maclean Computing. This award is significant for Intergen, as forming
strong partnerships is a very big part of what we do (see page 4 for more on
Intergen’s partners). And for the second year in a row, Intergen appeared on the
MIS Strategic 100 in the New Zealand 25 category.
We’ve had staff members speaking all over the globe – from South Africa Tech Ed
to a Microsoft conference in Copenhagen to Queenstown to Singapore… you get
the picture! We’ve even designed a DVD on the latest .NET developments which made
its way into the goodie bags at the Europe Tech Ed. We’ve taken Microsoft Silverlight
to places it’s never been before and had a lot of fun in the process. See the DIY movie
maker on www.vorb.org.nz for just one example of the cool things Silverlight can do
to spice up your web applications (see page 7).
As for some of the more yellow happenings around
the traps, where to start? Movember is seeing
a number of shaggy looking faces about the
Rafting on the Intergen
Weekend Away Intergenites at Tech Ed
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place, and Rocktober culminated in a spectacularly musical evening of rocking
entertainment – outlandish rock costumes, superlative karaoke performances and
then there were the stellar rock efforts of Intergen’s very own band, The Golden Axes.
Around about the time this goes to print the winners of the annual Intergen photo
competition will have been announced. The only criterion for entries? You guessed
it… yellow, yellow, yellow. We have some pretty impressive photographers on staff,
and thought it’d be a great way to get people’s take on our corporate colour.
August’s Tech Ed now seems like a distant memory, but at the time we were
glorious in our yellow camoflauge gear – a contradiction in terms that only the
Intergen army could pull off with aplomb.
In mid October the Intergen weekend away took place for staff and their families
and Masterton didn’t quite know what hit it. There was something for everyone,
whether it was rafting, horse riding or just good old fashioned socialising.
Intergen’s blog is now in full swing, with a number of varied and passionate
arguments just waiting for your comment. Whether you’re a self-confessed geek
or a luddite, and whether old or young, there’s something there for everyone with
an opinion. www.intergen.co.nz/blog
With only a month to go until Christmas it’s hard to know quite where the year
has gone. Next up will be the Intergen Christmas do, and then a hard-earned
break. And if we don’t see you before the festivities kick in, all the best for the rest
of the year from everyone at Intergen and many happy
returns. See you refreshed and full of New Year’s
resolutions in 2008!
Wayne and Tony accept
Microsoft Partnering Award
Rocktober
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>> P A R T N E R S H I P S < <S M

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consultant. There was no electronic link between the customer profile stored in the “House of Travel has been impressed by the way
IT partnership helps customer management system and the booking process for the travel coordinators. The Intergen has approached the partnership and the

business fly process was slow and open to human error.

Having grown from a single retail outlet to a nationwide
brand name, and celebrating 20 years of operation, House
of Travel wanted to bring their IT solutions up to speed.
The growth of the company necessitated the continual addition of services, products,
outlets and the significant Orbit corporate travel division. House of Travel took stock and
To offer real value to their web savvy clients, Orbit needed to provide additional features
capability they have added to the team.”
Stephen Canning, GM Business Solutions,
to the existing web based tool. These included providing travel administrators with House of Travel
the ability to add new travellers and maintain traveller details and preferences. This And the end result? House of Travel now has an
information could then be shared with travel suppliers. The agreed solution involved integrated, highly tailored IT system that keeps
moving all traveller and company profile information into a customer database and one step ahead of business needs, with an
developing a web front end. This means that travel coordinators can now perform the extensible and dependable platform that puts
functions they require immediately while still providing the BDMs and outlet consultants them in good stead for the future.
the control for additional administration.

decided to get on board with a partner that could back up this growth with robust
business solutions. Enter Intergen.
The Orbit Online system allowed travel administrators to make and manage bookings
online, but when it came to adding details for a new traveller, updating a seat or meal
preference or entering a passport number, the travel administrator had to contact an Orbit
Implementing the new functionality was a real combined effort, with Intergen and
House of Travel working collaboratively, both on and off-site. Through teamwork all
objectives were met and the solution deployed, through a seamless roll-out to all Orbit
outlets nationwide, without impacting upon business as usual.

A partnership in every sense of the word

As the Tertiary Education Commission (TEC) entered a new era, driven by a new funding As an organisation we don’t have the capacity
model and a more holistic set of objectives and performance measures for the tertiary to hold and retain best personnel, but Intergen
sector, it required ‘almost a reinvention’ of IT services to support policy reforms. can ensure those people are core to our
partnership. They are a better home for the
Severely limited by an existing bespoke development platform, TEC decided on a
depth and breadth of skills we need long term.”
strategic IT roadmap, with Intergen as its technology partner. The proposed solution
involves migrating to a Microsoft technology stack that encompasses Microsoft Customer Six months of intensive design and
Relationship Manager (CRM) and Microsoft Office SharePoint Server (MOSS), with an development now sees Microsoft CRM,
Agile methodology that allows short and frequent iterations and rapid implementation. SharePoint and Office 2007 being rolled
out to select users.
TEC’s CIO, Greg Smith refers to the partnership as an investment:
“We have both taken the approach where we actively want to invest in the relationship.
We wanted to secure a partner who would work with us in a truly collaborative space.
We have encouraged Intergen to retain a higher level of expertise than they would
normally on a client’s behalf.
Members of the Intergen and TEC team

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>> 4
Getting the most out of technology with partnerships
Business partnerships
are a very important
part of what we do here
at Intergen. Just as we
like to form lasting
relationships as trusted
advisors to our clients, we
also strive to form strong
ties with experts who can
complement and extend
what we do.
This enables us to offer a breadth and
depth of service to our clients and a level
of expertise that would not be possible
without working collaboratively.
Winning the Microsoft Partnering Award
this year was a great endorsement of the
bonds and allegiances we have formed
with other reputable organisations, but
wouldn’t have been possible if we didn’t
have the utmost confidence in all our
partners’ strengths and abilities.
Here’s a list of some of our partners, some
insight into just how they partner with us,
and the value they add in combination
with our services.
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>> R E L A T I O N S H I P S
Microsoft Here’s one partner you’ll have heard us talk a lot about. Everything we
do is based on Microsoft technology. We’re a Microsoft Gold Certified Partner. We
have three Microsoft MVPs on board out of 28 in New Zealand, one Microsoft
Regional Director out of five in Australasia and 160 worldwide, and we’re also
involved in an advisory capacity in determining future versions of Microsoft
technologies. We’re early adopters – meaning that we like to get in there and roll
our sleeves up before the dust has settled on even the beta version of a product.
We also have five Microsoft competencies: Custom Development Solutions, Business
Process and Integration, Microsoft Business Solutions (Microsoft Dynamics NAV
and CRM), Data Management Solutions and Mobility Solutions.
Our exclusive commitment to Microsoft technologies ensures that we leverage the
maximum business value from your investment in Microsoft tools and technology,
minimising financial and technical risk. We’re proud to have the biggest pool of
exclusive Microsoft specialists in the country who are extremely passionate about
what they do. www.microsoft.com
EPiServer In 2004 Intergen was the first EPiServer partner in the southern
hemisphere, and EPiServer has been a popular, easy to use CMS option with
New Zealand and Australian organisations ever since. We have a long history in
the design, development, implementation and hosting of content managed internet
solutions and recognising the need to complement our other Microsoft offerings
in this space we engaged EPiServer, a Swedish-based web publishing tool for simple
and swift handling of information in intranets, extranets and public websites, all
founded on the Microsoft .NET platform. www.episerver.com
Mondosoft Realising that our clients want to measure the value and efficacy of
their CMS investment, in conjunction with our current content management solution
offerings, we also supply and implement Mondosoft’s enterprise search and
behaviour analytics solution. This allows organisations to determine what their
website visitors are looking for, and works with both Microsoft Office SharePoint
Server and EPiServer- based solutions. www.mondosoft.com
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K2 is one of Intergen’s newest partners and we are very excited
about the relationship and looking forward to introducing K2 to
our clients. Intergen has partnered with K2 to help maximise the
power and diversify the offerings of Microsoft Office SharePoint
Server (MOSS) 2007, delivering solutions that involve people and
processes. The K2 platform is for technical and business users.
With K2 you can build an application or a process and then let
your people reshape it when something changes. K2 puts tools in
the hands of business people, allowing them to create streamlined
business processes, enabling what we at Intergen like to call
Intelligent Business. www.k2.com
c360 Intergen has teamed with c360 in order to take Microsoft
Dynamics CRM to its logical extreme with the development,
marketing and support of Microsoft CRM add-on products,
enhancements and development tools, such as mail merge and
email marketing. www.c360.com
Bamboo Solutions is the most recent addition to our fold of
technology partners. So to get the most out of SharePoint, Intergen
has partnered with Bamboo Solutions for their portfolio of web
parts that help extend the functionality of SharePoint in key areas
– project and task management, document and content
management and group collaboration.
ERMLive Capitalising on the successful Microsoft Client Relationship
Management tool, ERMLive delivers a sophisticated and cost
effective software solution to meet the needs of the relationship
ERM Live
between the employer and the employee. www.ermlive.com
Ultilearn is a learning management system that allows the easy
creation and management of learning content for a wide audience
of staff or clients (see page 6 for more information).
www.ultilearn.co.uk
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>> P R O J E C T M A N A G E M E N T O F F I C E < SMARTS - THE INTELLIGENT BUSINESS MAGAZINE. ISSUE FIFTEEN > >>5

>> INTERGENITE:
Ensuring success every time:
Intergen establishes Project Management Office

There have been a number of changes afoot in the Our project governance framework is based on PMBOK and PRINCE2 and has
the flexibility to support projects of all sizes and complexities, whatever the
Project Management team in the last four months delivery approach. We have been careful to only include process where it will Tony Sinclair
and we’re excited to be introducing an all new Project deliver value. We don’t want to over-complicate our projects or add unnecessary What do you do?
Management Office (PMO) to Intergen’s clients. overhead. We’re looking for a balance where we can continue to enable I joined Intergen as a Solutions Architect
creativity and innovation while ensuring that just enough governance is applied which has a pretty broad remit. Apart from
We’ve experienced rapid growth over the last few years, we’re developing more designing and scoping solutions from the
to ensure projects are successful, with great communication and a positive
ground up, I am out there helping the
solutions than ever and the scope and complexity of our projects continues to outcome for everyone involved. sales team with technical questions and
grow. While all these things are very positive, they bring with them a demand for presenting to customers.
increased professionalism and consistency in our project governance approach. We’re very excited about bringing our honed skills to Intergen’s projects across
How do you make a difference?
all offices and we’re looking forward to your feedback. By thinking outside the dodecahedron to
Historically we have relied on the individual ability and experience of our project come up with great solutions! I'd like to
managers and project teams to ensure the success of a project. We’ve got a lot If you’d like to know more about the new Intergen PMO and what it means think a dose of technology with a pinch
of great people, so this has worked well, but we recognised that to ensure a for your project, please email emmab@intergen.co.nz of common sense and a dash of reality
will go a long way.
successful outcome every time we needed to approach things differently in our
engagement with our clients and management of our projects. Youssef Mourra, Cheryl Kelly, Emma Barrett What do you love about your job?
The fact that there is something different
That’s why we engaged the services of PIPC to establish our PMO and develop our to think about as customers change and
a constant learning requirement. Being
Project Management capabilities. PIPC is a New Zealand based project management customer facing is also fun and challenges
consultancy firm that has worked with a number of our clients to improve the way you to think on your feet and know
they handle projects, particularly across an enterprise. PIPC has helped us streamline your stuff.
our methodology and have reviewed our existing projects with a view to helping A bit about yourself...
improve the way we deliver projects to our clients. I just spent the last six years in the UK
working on enterprise solutions and have
recently returned to start a family. Love
Youssef Mourra and Cheryl Kelly, PIPC’s lead consultants on this
playing soccer, squash, badminton...
assignment, spend three days a week between them mobilising and anything really! Attempting to learn
reviewing projects and providing coaching and mentoring to Intergen’s golf but that certainly needs work! Very
project management team. The PMO will be managed by Emma happily married to Angelina who either
understands or puts up with my very dry
Barrett at the completion of the assignment in December, with
sense of humour.
PIPC providing ongoing support to assist continued development.

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>>6
>> INTERGENITE:
Ben Bishop
What do you do?
I am the Development and Integration
Services Team Lead, primarily focused
on EPiServer and based in Perth, Western
Australia.
How do you make a difference?
I bring two years’ experience delivering
EPiServer projects to Intergen, having
spent seven years working on Enterprise
Content Management projects in the UK.
What do you love about your job?
I work with EPiServer full time. I enjoy
not only developing new sites but also
providing new business demonstrations
and support. I am glad to have joined
such a great company that shares common
goals with the product.
A bit about yourself…
I love to laugh and I am obsessed with
music technology. I am married to Natasha
and have two beautiful children, Indianna
and Harry. I started life as a music promoter
in London, looking after the Rolling Stones,
U2, Jamiroquai, Kylie Minogue and many
more. During this time I took part in TV
and radio shows, including ‘An Audience
with Jerry Springer’. After two years
hanging out with the stars I got bored and
took an evening course in Macromedia
products, and I have been working in CMS
development ever since. We moved to Perth
three years ago.
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Learning on the job:
Growing the knowledge of the knowledge worker
The productivity tools which proliferate on the The acquisition and maintenance of skills is an important element of a modern
organisation, and an essential element in the makeup of the knowledge worker.
desktops of the modern day office worker are
In many respects the evolution of the personal computer parallels the evolution of
designed to support the “knowledge worker”. the knowledge worker. The personal computer and, more recently, the related
technologies of the internet, have been instrumental in empowering the knowledge
It has been estimated that knowledge workers outnumber all other workers by
worker and thus fuelling their growth.
a margin of four to one. And, with the rise of the knowledge worker, business
organisations have had to change accordingly. Hence the evolution of the They have also changed not just what we need to learn but the way in which we
learning organisation. learn. Distance leaning and virtual classrooms have become a reality. Online learning
is now a viable and preferred method of delivering training and addressing the needs
One of the more significant challenges for the business leaders of today is creating
for compliance. As a delivery channel, online learning offers some compelling
and sustaining an effective organisation that is comprised primarily of knowledge
benefits, such as:
workers. Organisations where:
• The ability to avoid the inconvenience and cost of travel
• Data is absorbed and products of workers’ labour are largely intangible
• The convenience of anywhere, any time learning and learning
• Decision making is devolved to the workforce rather than
while doing
concentrated in the hands of a few managers
• The ability to rapidly maintain and distribute up to date
• The work force is geographically dispersed rather than in a single
learning materials
location
• Consistency and reliability in the delivery of learning materials
• Getting products in the hands of customers involves collaboration
Once the domain of large corporations or specialised institutions,
between multiple organisations in a “value or supply chain”
online learning is now a mainstream business application, and
These learning organisations rely on collaborative behaviours,
one that we are experiencing increasing demand for.
clarity of communications, consistency of execution and a
commonly held view and understanding of quality. In response to this demand, Intergen now offers
the Ultilearn product: a powerful, flexible and
It’s hardly surprisingly that many organisations invest
effective computer-based learning system
heavily in analysis, design and redesign of business
based on the EPiServer platform. Ultilearn
processes and the development and training of their
is extremely economical and can be easily tailored
community of knowledge workers. Like the artisans
to your organisation’s unique requirements.
of old, the knowledge worker relies on specialised
If you’d like to talk about your organisation’s training
skills and techniques to ply their trade. But, unlike the
artisans of old, the knowledge worker seldom has the requirements and discover what options are
luxury of a prolonged apprenticeship in which to acquire available to you, please email me at
the requisite skills. martinj@intergen.co.au
The face of Intergen’s Australia operations: Ben Bishop (Perth) and Martin Johnston (Sydney)
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In partnership with and on behalf of Microsoft, our projects to date include: Nas Khan

Pushing the envelope The iLabs launcher for Tech Ed 2007

Historically a WinForms application, this year it was rebuilt in WPF, and rolled
What do you do?
I am an Interactive Developer with Intergen

with rich interactive out with a slick new skin. The application was the first of its kind at Tech Ed
Interactive, specialising in WPF and
Silverlight front-end development.

applications worldwide. How do you make a difference?

I’m passionate about creating rich, immersive
Vorb video editor web and client applications which enhance
the user’s experience. In September I set up
Another world first for Intergen Interactive was the creation of the Vorb video
ZamDes – the first user group for WPF and
As Microsoft furthers the development of their interactive technologies, editor. Built in partnership with Microsoft New Zealand, an online mountain Silverlight (www.zamdes.com). The group
Windows Presentation Foundation (WPF), Silverlight, and their corresponding biking magazine, Vorb, the ‘top banana’ based application allows users to edit is designed to educate and support designers
(and creative developers) working with these
‘Expression’ suite of tools, Intergen is at the cutting edge of this new domain. videos to create their own trailer for the recently released DVD, “How about it?”
technologies - so far it’s been a great success.
We’re among the first on board, embracing these new technologies and
Tech Ed Europe training DVD What do you love about your job?
developing a new creative workflow to utilise them to their full potential. The people have been great! I’ve made so
Microsoft commissioned Intergen for the design
This enables a tighter integration with the Agile processes being used by our many friends and had so many awesome
and development of a DVD containing opportunities. Working in the industry
developers while still retaining the high-touch involvement and expertise of
its .NET 3.5 training materials. The design community has added a whole new
the Interactive team. It is critical that the design’s integrity is maintained dimension to my job. It has been both
gives a fresh look to the Microsoft training
throughout the development process and that the solutions we imagine are challenging and very rewarding.
materials, and uses features that
accurately reflected in the product we deliver. A bit about yourself
demonstrate the power of WPF.
I’ve been in Wellington for two years now,
and although I love it I’m still not a fan of
All of the products have been designed the wind. I don’t play sport – largely
and produced with tools still in their because of my lack of co-ordination,
however I did just buy a mountain
testing stages, so we’re really breaking
bike which I should stop admiring
new ground; and as problems have and actually start riding (it’s pink)!
arisen the development team at I dabble in a few things, painting,
cooking, the gym… but mostly
Microsoft has been a great help in
just shopping!
getting quick resolution.

Going forward, we have recently acquired the

talent of Nas Khan, founder of the xaml designers
group, ZamDes, to strengthen our RIA (rich
interactive applications) focused team and champion
the progression of the design-led development process
that these new technologies make possible.

Find out how Intergen’s User-Centred Design approach can benefit your web or application
project. Contact our Creative Director Eamon O’Rourke at eamono@intergen.co.nz

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The late nights are over, the pizza
boxes and Coke cans have been safely
recycled, and the bleary eyes of the
development team are finally clear.
After several months of tireless effort,
ActionThis has hit the streets and is
now available to anyone who wants to
get stuff done and go home early.
Starting as an idea from within Intergen,
ActionThis has evolved from a concept into a
product and – most recently – into an online
service that’s taking on the world. Reaction
from the web community has been
overwhelmingly positive, with tens-of-
thousands of people visiting the site in the
weeks before launch. Following its incubation
within Intergen, ActionThis has been launched
as a new company dedicated to the marketing
and selling of the ActionThis product worldwide,
with Intergen playing a key role in hosting,
ongoing product development, reseller and
systems integrator.
The ActionThis team
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ActionThis is available now.
There are three ways to get ActionThis:
1 New Zealand customers: Contact
your Intergen relationship
manager to organise a personal
demo and take advantage of a
special promotional offer only
ActionThis has been designed to solve a real business problem: project execution. Going
available through Intergen.
beyond traditional project and task management applications, ActionThis not only helps
2 Worldwide: Sign up on the web
people plan and collaborate on activities, it helps them ensure those activities are completed.
for a 30 day free trial – go to
By combining reminders, business intelligence and reporting, ActionThis is designed to
www.actionthis.com
drive the completion of tasks and projects, ensuring projects are finished on time. Full
3 Questions before you buy? Send
reporting provides visibility into the status of tasks and the workload of team members,
an email to sales@actionthis.com
ensuring task assignment and management decisions can be made using real data.
Available on a subscription basis, ActionThis comprises a centralised online service that
users interact with using a state of the art web-based user interface, or through Microsoft a meeting, and the performance of each task can be tracked and reported on, ensuring nothing
Outlook. Using the latest Web 2.0 web technologies, ActionThis is not only easy to use, falls through the cracks.
it’s also designed to be fun: responsive web pages mix with sliders and other web-based
Integration with other products is planned for future releases, enabling customers to incorporate
controls to allow users to create, manage and report on their tasks and workload. Users
ActionThis into their standard systems and business processes. Take customer relationship
can also take advantage of seamless access through Microsoft Outlook, enabling action
management, for example: to be useful, CRM systems need to be updated with all interactions
items from ActionThis to be created and managed alongside regular email, using a product
that occur with customers, yet the people who have contact with customers often aren’t those
everyone is familiar with.
same people who can update the CRM. By integrating with ActionThis, the status of action items
ActionThis is like a turbo charger for your tasks, not only managing what needs to be can be written back to the CRM system, ensuring everyone has a centralised and up-to-date view
done, but driving the completion of these through reminders, reports and constant of customer-related activity. As a paid subscriber, you’ll get these and every new capability we
feedback. An ideal use is to drive outcomes from meetings: we all meet, discuss topics introduce at no extra charge.
and generate action items, but more often than not these action items are simply not
performed. By using ActionThis, action items can be easily assigned during or following
FIND OUT MORE ABOUT INTERGEN:
Auckland: +64 09 966 3070 info@intergen.co.nz
Wellington: +64 04 472 2021 www.intergen.co.nz
Christchurch: +64 03 964 0017
Dunedin +64 03 479 4099
Sydney: +61 2 996 900 88 www.intergen.com.au
Perth: +61 434 122 880