Improving the Use System of Vsttrafik onboard Ticket Machines

This questionnaire was made for the purpose of Data collection for TDA 466 Methods of Interaction Analysis course project, by: Cynthia Yao Peter Chen Sefat Chowdhury Aurlie Rudnik

Participant information Age: Se : Ma!e "ema!e ###############################################################################################################################

Questions:
1) How often do ou tra!el !ia "us or tram# a$ %veryday b$ &#' days in a (eek c$ )#* days in a (eek d$ I don+t ,s,a!!y trave! via b,s or tram- today is an e cep.on Note: If the answer is D, please return the ques onnaire Answer:

$) How often do ou use the tic%et machine to swipe our !as&ra'% card# / can choose m,!.p!e$

!a0y

I s(ipe it every .me i get on the b,s or tram I skip the s(iping some.mes beca,se I kno( I have a va!id month!y card and I fancy being I s(ipe the card 1,st to ac.vate it and most!y don+t s(ipe it .!! its va!id period I skip the s(iping some.mes beca,se of other reasons

/If yo, chose the !ast op.on from previo,s 2,es.on- p!ease ans(er 3,es.on '4 5ther(ise- yo, can skip 2,es.on '4 6!ease fee! free to ask for he!p if yo, are conf,sed4 $

() )hat is*are our reason+s) "ehind s%ippin, the card swipin,# / can choose m,!.p!e$ 7eca,se I kno( I have a month!y va!id card and it8s not necessary s(iping it every .me 7eca,se the .cket machine acts (eird some.mes and sho(s (rong informa.on 7eca,se it takes a (hi!e to take the card o,t- ,se it and p,t it back4 I 1,st avoid forming 2,e,es behind me4 7eca,se some.mes I (ant to ens,re a seat first- thinking of s(iping the card !ater 5thers 9 9 9 9 9 9 9 9 9 9 9 9

-) How did ou 'rst learn to use the tic%et machine# / can choose m,!.p!e$

I read the onboard instr,c.ons I took a g,ess by !ooking at the machine and ,nderstood ho( it (orks I no.ced ho( other peop!e ,se the machine and 1,st started ,sing it !ike that I asked my friends- fami!y members abo,t ho( to ,se the .cket machine 5thers 9 9 9 9 9 9 9 9 9 9 9 9

.) Ha!e ou e!er used the on"oard tic%et machine instructions to help ou full understand the tic%et machines# / can choose m,!.p!e$ :es- i read those instr,c.ons and they are very ,sef,! I kno( there are some instr,c.ons b,t i never read them I don+t kno( if there are onboard instr,c.ons; 5thers 9 9 9 9 9 9 9 9 9 9 9 9

/) Do ou %now all the functions that the !as&ra'% tic%et machine is a"le to do#

:es- a!! of them <ot a!! b,t a fe( of them as I need to ,se those some.mes I 1,st ,se it to s(ipe my card and don+t kno( other f,nc.ona!i.es

0) )hat do ou thin% a"out the current placement of the tic%et machine# / can choose m,!.p!e$ The p!acement is 2,ite fine- i don+t see any prob!em (ith it I fee! it sho,!d be moved some(here e!se b,t i don8t kno( e act!y (here I (ant the machine to be p!aced c!ose to the seat so that i can simp!y s(ipe the card a=er i take my seat 5thers 9 9 9 9 9 9 9 9 9 9 9 9 1) 2ome people complain that the feel stressed or pressured under some certain situation while swipin, the card3 Tic% if ou thin% that4s true in our case as well3 + :o, can choose m,!.p!e$ >hen too many passengers are (ai.ng in 2,e,e behind me and i fee! press,red >hen I ,se the .cket machine to do something for the first .me and not s,re ho( to do it; >hen I have to r,n to catch the b,s or tram >hen I carry my baby (ith a stro!!er carrier 5thers 9 9 9 9 9 9 9 9 9 9 9 9 5) Do ou enjo usin, the !as&ra'% tic%et machines# :es- they (ork and it is f,n ,sing those sma!! c!ever things They are okay4 7,t I fee! they can be better <o- those machines are (eird and dist,rbing

Swedish Version
--------------------------------------------------------------------------------------------------------------------------Delta,arens informationen ?!der: @An: Ma!e "ema!e ############################################################################################################################

6r7,or:
1) Hur ofta reser du med "uss eller sp7r!a,n# a$ Var1e dag b$ &#' dagar i en vecka c$ )#* dagar i en vecka d$ Bag br,kar inte resa med b,ss e!!er spCrvagn- idag r bara ett ,ndantag4 5bs: 5m svaret r D- vn!igen ret,rnera frCgeform,!ret

$) Hur ofta an!8nder du di& !8s&ra'% %ort p7 "ussen eller sp7r!a,nen# / D, kan v!1a Eera$

Bag anvnder den var1e gCng 1ag k!iver pC b,ssen e!!er spCrvagnen4 Bag br,kar inte anvnda den e=ersom 1ag har ett periodkort e!!er !iknande4 %ndast nr 1ag ak.verar kortet fAr fArsta gCngen4 Bag fAredrar att inte anvnda kortet p4g4a annan /andra$ an!edning /an!edningar$4

/5m d, v!1er det sista a!terna.vet frCn den fAregCende frCgan besvara frCga '4 Annars kan d, hoppa Aver frCga '4 "rCga grna om h1!p om nCgot r ok!art4$ () 9ad 8r anlednin,en till a& du inte an!8nder di& %ort# / D, kan v!1a Eera$ %=ersom 1ag r medveten om att 1ag har ett gi!.gt periodskort och 1,st drfAr knns det inte nAdvndigt att anvnda kortet4 Ib!and f,ngerar inte bi!1ettmaskinen som den ska och visar mig drfAr fe!ak.g informa.on4 %=ersom det tar en st,nd att ta ,t kortet ,r fickan- p!Cnboken- vskan/ o4s4v$anvnd den och !gga .!!baka den4 FBag vi!! 1, bara ,ndvika att bi!da kAer bakom mig+4 %=ersom 1ag prioriterar att skerst!!a en p!ats fArst och dre=erCt anvnda kortet4 Annat999999999999999999

-) Hur l8rde du di, a& an!8nda "ilje&mas%inen# / D, kan v!1a Eera$

Bag !ste instr,k.oner pC spCrvagnenGb,ssen4 Bag gissade mig fram genom att e perimentera med bi!1ettmaskinen4 Hrde mig genom att .tta pC h,r andra mnniskor anvnde maskinen4 Bag frCgade mina vnner- fami!1emed!emmar om h,r man anvnder bi!1ettmaskinen Annat 999999999999

.) Har du n7,onsin an!8nt instru%tioner i "ussen eller sp7r!a,nen f:r a& %unna s%apa en fullst8ndi, f:rst7else an,7ende 98s&ra'%s "ilje&mas%iner# / D, kan v!1a Eera$

Ba- 1ag !ste dem och dess instr,k.oner r .!! stor h1!p4 Bag vet att det finns nCgra instr,k.oner- men 1ag har a!drig !st dem4 "inns det instr,k.oner ombord; Annat 999999999999

/) ;r du med!eten om alla fun%tioner som 98s&ra'%s "ilje&mas%in %an u<:ra# Ba <e1- inte a!!a ,tan bara dem som 1ag anvnder4 Bag anvnder det bara fAr periodskortet och event,e!! ak.vering- mer n sC vet 1ag inte4

0) 9ad t c%er du om den a%tuella placerin,en a! "ilje&automaten# /Vn!igen v!1 Eera a!terna.v om det sk,!!e behAvas$ 6!aceringen r ganska bra- 1ag ser inga prob!em med detta4 Bag tycker bi!1ettsmakinen ska Eyttas nCgon annanstans pC b,ssen e!!er spCrvagnenmen 1ag vet inte e akt var Bag vi!! att maskinen ska p!aceras nra stet sC att 1ag he!t enke!t kan dra kortet e=er att ha s,It mig ner pC min p!ats4 Annat 999999999999 1) 2ome people complain that the feel stressed or pressured under some certain situation while swipin, the card3 Tic% if ou thin% that4s true in our case as well3 + :o, can choose m,!.p!e$ <r a!!JAr mCnga passagerare vntar i kA bakom mig4 <r 1ag anvnder bi!1ettmaskinen fAr att Cstadkomma nCgot 1ag gAr fAr fArsta gCngen e!!er om 1ag inte r sker pC h,r man gAr det4 <r 1ag har brCttom och mCste springa fAr att hinna med b,ss e!!er spCrvagn4 <r 1ag har en barnvagn med mig4 Annat 999999999999

5) T c%er du om a& an!8nda 98s&ra'%s "ilje&mas%iner# Ba- Vstrafiks bi!1ettmaskiner f,ngerar 1, bra och det r smidigt att anvnda dem4 De r ok4 Men 1ag tycker det sk,!!e vara bra med !ite fArndringar angCende bi!1ettmaskinerna4 <e1- maskinerna r stArande och gAr !ivet s,rt4