Advanced Collections setup steps 1.

Creating a user account and assigning responsibilities In System Administrator Responsibility> Security>User>Define Enter a Username and Pass ord Assign t!e follo ing responsibilities" # System Administrator # Application De$eloper # Recei$ables %anager # Collections Agent # Collections &orms Administrator # CR% Resource %anager # Collections '(%) Admin # (elesales Agent # 'uman Resources %anager # CR% Administrator *. Setting up an Employee # +a$igate to 'R Responsibility # Setup employee # People>Enter , %aintain # Enter name- birt!day- gender- SS+ and Sa$e # +ote t!e employee number .. Attac! t!e employee name to t!e user name # +a$igate to System Administrator Responsibility # Security>User>Define # /uery your Username # Enter t!e &ull +ame as it appeared in t!e 'R setup screen abo$e # Sa$e 0. Create a group a. +a$igation " CR% Resource %anager 1> %aintain Resources 1> 2roups b. +ame3Start Date 4you can use anyt!ing5 c. 1Assign Usages i. Collections d. 1Roles e. Collections Agent (est Dunning 2roup

6. Import Resource a. +a$igation " CR% Resource %anager 1> %aintain Resources 1> Import Resources b. Resource Cat 7 Employee c. Enter Employee 8 t!at as noted pre$iously d. Clic9 searc!3select employee e. Clic9 start import

f. select start date of t!e resource g. Clic9 :;.

!. Sa$e Resource.

i. Clic9 Details <. &rom t!e Resource %anagement &orm- enter t!e Username 9. Clic9 on Roles (ab 4Security , Access5 Add t!e follo ing roles" Collections Role (ype Collections Agent Role

l. Clic9 on t!e 2roup (ab /uery 2roup you created pre$iously Close t!e form

m. Add yourself as an employee to t!e group Close t!e form.

==============1 1. Changing Data Template a. +a$igate to" >%) Publis!er Administrator b. Clic9 on Data Definition tab

c. Searc! for" Collection >%) Data Source d. Update t!e template you ant to use for your dunning letters

e. %anage (emplate ?uery

>>> 1+)1@E Dun )etter A S(21 >>> 1+)1@E Dun )etter A S(2* >>> 1+)1@E Dun )etter A S(2.

select toBc!ar4sysdate- C%%3DD3DDDDE5 currsysdatedecode44per.personBfirstBname FF per.personBlastBname5- nullARP(BS/)B&U+CBU(I).getBloo9upBmeaning4CRESP:+SI@I)I(DE- CAPSE5- per.personBfirstBname5 firstBnameper.personBlastBname lastBnameorg.partyBname orgBnameloc.address1 address1loc.address* address*loc.city cityloc.state stateloc.postalBcode postalBcodeper.personBfirstBname firstBname14select sum4aps.amountBdueBremaining5 from ieGBdelin?uenciesBall ddarBpaymentBsc!edulesBall aps !ere dd.paymentBsc!eduleBid 7 aps.paymentBsc!eduleBid and dd.partyBcustBid 7 org.partyBid and dd.custBaccountBid 7 "ACC:U+(BID and dd.customerBsiteBuseBid 7 "CUS(:%ERBSI(EBUSEBID5 totalBamountBdueBremainingtoBc!ar4sysdateH10- C%%3DD3DDDDE5 re?uiredBpayBdaters.sourceBname collectorBname-

rs.sourceB<obBtitle collectorBtitlers.sourceBp!one collectorBp!onecursor 4select ct.trGBnumber in$oiceBnumbertoBc!ar4ar.dueBdate- C%%3DD3DDDDE5 dueBdatear.amountBdueBremaining amountBdueBremaining from ieGBdelin?uenciesBall darBpaymentBsc!edulesBall arraBcustomerBtrGBall ct !ere d.partyBcustBid 7 org.partyBid and d.custBaccountBid 7 "ACC:U+(BID and d.customerBsiteBuseBid 7 "CUS(:%ERBSI(EBUSEBID and d.paymentBsc!eduleBid 7 ar.paymentBsc!eduleBid and d.status 7 CDE)I+/UE+(E and ar.customerBtrGBid 7 ct.customerBtrGBid and ar.amountBdueBremaining I> J 5 as paymentB!istory from 'KB):CA(I:+S loc -!LBparties org -!LBparties per -<tfBrsBresourceBeGtns rs !ere loc.locationBid 7 "):CA(I:+BID and org.partyBid7 AR(DBID and per.partyBid 7 n$l4"C:+(AC(BID- org.partyBid5 and rs.RES:URCEBID 7 "RES:URCEBID f. SE)EC( (E%P)A(EBID- APP)ICA(I:+BID- (E%P)A(EBC:DE- (E%P)A(EB+A%E &R:% >D:B(E%P)A(ESBM) N'ERE (E%P)A(EB+A%E )I;E CO%y(emplate+ameOEP g. Merify reference eGist bet een >D: (emplate and Collections /uery SE)EC( Q &R:% IE>B/UERDB(E%PB>RE& N'ERE (E%P)A(EBID 7 I%y(emplateID>P !. Re$ie @ill(o. SE)EC( /UERDBID- DESCRIP(I:+ from IE>B>%)B/UERIES N'ERE :@REC(B(DPE 7 CDU++E A+D /UERDB)EME) 7 C@I))B(:P i. Insert into ro into IE>B/UERDB(E%PB>RE& table connecting (emplate and /uery Use t!e se?uence $alue from IE>B/UERDB(E%PB>RE&BS for /UERDB(E%PBID Recei$ables 1> Setup 1> Collections 1> Aging @uc9ets >>> Aging @uc9et t!e eGisting ?ueries in t!e table based on Dunning )e$el4Strategy le$el5 in t!is case- e are using

2. Setting up for Dunning Plans a. +a$igation" Collections Administrator 1> Setup C!ec9list b. Clic9 on 'ome tab

c. Clic9 on Edit /uestionnaire for :perations Setup d. C!ec9 t!e @ill (o radio button and c!ec9 boG for collection 3 dunning le$el

e. Clic9 +eGt lea$e default. f. Clic9 +eGt. g. Clic9 on Dunning Plan radio button for collections met!od

3. Create Scoring Components a. +a$igation" Collections Administrator 1> Setup C!ec9list 1> Clic9 on tab Collections %et!od Setup b. Clic9 on Create Scoring Component

c. 2i$e a name d. Enable t!e c!ec9 boG e. Select type as @ill (o

f. Select Malue (ype as Select Statement g. 2i$e any $alid S/)

XXX Dunning Comp SE)EC( +M)4%A>4A@).@UC;E(BSE/UE+CEB+U%5-J5 &R:% ARBA2I+2B@UC;E(S A@ -ARBA2I+2B@UC;E(B)I+ES A@) -ARBPAD%E+(BSC'EDU)ES ARP -IE>BDE)I+/UE+CIES DE) N'ERE A@).A2I+2B@UC;E(BID 7 A@.A2I+2B@UC;E(BID A+D A@.@UC;E(B+A%E 7 C>>> Aging @uc9etE A+D DE).PAD%E+(BSC'EDU)EBID 7 ARP.PAD%E+(BSC'EDU)EBID A+D 4(RU+C4SDSDA(E5 A (RU+C4ARP.DUEBDA(E55 @E(NEE+ A@).DADSBS(AR( A+D A@).DADSB(: A+D DE).S(A(US I+ 4CDE)I+/UE+(E- CPREDE)I+/UE+(E5 A+D ARP.S(A(US 7E:PE A+D DE).CUS(:%ERBSI(EBUSEBID 7 "@I))(:BID !. Clic9 on apply. 4. Create Scoring Engine a. Clic9 on Create scoring Engine tab under Collections %et!od Setup b. Clic9 on Create Scoring Engine button

c. &ill up t!e form as in screen s!ot and clic9 neGt >>> Dunning Scoring engine

d. Clic9 on Add Score Component

e. Searc! you Scoring Component and select it

f. ;ey in t!e eig!t for t!at component and clic9 on recalculate button g. Define ranges for you component and clic9 neGt

!. Define segments and clic9 neGt IE>B&B@I))(:BM

5. Create Dunning Plans a. 2o to create dunning plans tab under Collections %et!od Setup

b. &ill in t!e form and select t!e aging buc9et you ant to use for t!is dunning plan- clic9 neGt

Dunning Plan c. Select t!e scoring engine you created and clic9 neGt

d. Define your dunning plan as per t!e score and assign dunning letter template and clic9 neGt

e. Clic9 finis!

6. Define Contacts

ith !unning purpose

". #unning Concurrent Programs # IE>" Scoring Engine 'arness" Dou can select up to fi$e scoring engines to run at t!e same time. (!e scoring !arness assigns a $alue to an ob<ect suc! as a customer- account- or bill to location. Anot!er score determines !et!er transactions are delin?uent- pre1delin?uent- or current. At a minimum- you must run a scoring engine t!at scores transactions to create delin?uenciesP and t!en run a scoring engine to score t!e le$el of your dunning plan 4customeraccount- or bill to location5. Set # IE>" Collections @uc9et profile for your aging buc9et. # IE>" Send Dunnings for delin?uent customers" (!is program sends t!e results of t!e scoring engine !arness to :racle :ne1to1:ne &ulfillment to send out dunning correspondence IE>" Purge Score 'istory (able (!e concurrent program IE>" Score 'istory Purge" Purges !istorical data stored in t!e IE>BSC:REB'IS(:RIES table. Run t!is program if you do not use !istorical data. (!e parameters" a5 Score :b<ect ID" (!is parameter ill clean up score !istory for a single ob<ectCCustomer3Account3Site3(ransactionE. &or eGample if you pic9 a customer you can say to clean all scores for customer 7 C@usiness NorldE. b5 Score :b<ect Code" (!is parameter ill clean up all t!e !istory for t!e type of ob<ects. &or eGample- you can set it to clean up all scores for transactions. c5 Re?uest ID" (!is parameters ill clean up all t!e scores generated by a concurrent program re?uest. If you ran a concurrent program it! a scoring engine and did not li9e t!e result- you can basically t!e re?uest id. d5 (!e recommendation is for administrator to run t!is at least once a ee9 to clean up transaction !istories. :R to run t!is and lea$e all t!e fields blan9 and only select CSa$e )ast RunE 7 CDE- !ic! ill cause t!e concurrent ipe it clean by entering

program to clean all t!e score !istory for all ob<ects @U( it ill lea$e t!e last score created for eac! ob<ect. So if you run scoring for customers for a year- if you use t!is option all t!e scores eGcept t!e last one for eac! of your customers ill be deleted