Role of the Assessor

STAGE I BEFORE THE ASSESSMENT 1. Establish the assessment context and purpose of the assessment 2. Familiarize self with the qualification or units of competency to be assessed Assessment context Assessors guide Assessment methods Rating sheets Time limits Evidence to be collected Performance Criteria National Assessment and Certification Arrangement 3. Ensure that the assessment site complies with relevant occupational health and safety requirements as: Well lighted and well ventilated Risk areas properly marked 4. Ensure that the following assessment resources are available: Complete set of safe and functional equipment and tools Complete set of supplies and materials Assessors guide and rating sheets Personal protective equipment 5. Notify candidates of any resources they have to bring during the assessment STAGE 2 : ON THE DAY OF ASSESSMENT 1. 2. 3. 4. 5. Check the attendance of the candidates Collect the admission slips Instruct candidates to sign on the attendance sheet Check accomplished self assessment guide Provide overview of the qualification to be assessed (refer to the National Assessment and Certification Arrangements) 6. Orient the candidates explain the context and purpose of the assessment and the assessment process explain the Qualification or units of competency to be assessed and the evidence to be collected outline the assessment procedures to be undertaken assess the needs of the candidates and establish any allowable adjustments in the assessment procedure seek feedback regarding the candidates understanding of the qualification/unit of competency being assessed, evidence requirements and assessment process Make all necessary announcement just before the start of the assessment Specify the dos and donts inside the assessment center

7. Instruct candidates to accomplish the competency assessment agreement

STAGE 3 : DURING THE ASSESSMENT 1. Provide the candidates with all materials, tools and equipment required to complete the tasks. Ensure that all tools should be of the same kind, quality and size as indicated in the assessment tools. Equipment should be set up the same way for each candidate. 2. Administer the assessment in accordance with the competency-based assessment methodology. 3. Give specific instructions to the candidates clearly and slowly 4. Observe carefully the specified time limits provided in the assessment package. 5. Translate written and verbal instructions from English into local dialects where appropriate and needed. 6. Make certain that the candidate fully understands what is expected and knows the time limits allowed to finish the assessment 7. Allow the candidates to raise questions before the start of the assessment 8. Stay at the assessment area during the entire duration of the assessment activity 9. Keep notes of unusual conditions or situation during the assessment and include this in the report 10. Inhibit self from providing any assistance during the assessment or indicate in any way whether the candidate is or not performing the activity correctly. Intervene only for safety reasons 11. Stop the candidate if accident is imminent 12. Implement the evidence gathering process and ensure its validity, reliability, fairness and flexibility 13. Collect appropriate evidence and match compatibility to the elements, performance criteria, range of variables and evidence guide in the relevant units of competency 14. Judge the evidence in terms of the four dimensions of competency task skills, task management skills, contingency management skills and job/ role environment skills 15. Judge the evidence in terms of validity, consistency, currency, equity, authenticity and sufficiency (portfolio/documents) 16. Record details of evidence collected and make judgment about the candidates competence based on the evidence and the relevant standards required of the unit of competency 17. Make no alterations/erasures in the rating sheets.

STAGE 4: POST ASSESSMENT 4.1 Provide feedback on the outcome of the assessment process. This includes providing the candidate with: clear and constructive feedback on the assessment decision information on ways of overcoming any identified gaps in competency revealed by the assessment the opportunity to discuss the assessment process and outcome information on reassessment process, if applicable

4.2 Prepare the necessary assessment reports

Record the assessment outcome using the prescribed rating sheet Make sure the report or rating sheets are properly signed by you and the candidate Maintain records of the assessment procedures, evidence collected and assessment outcome Endorse assessment results/outcomes to assessment center manager Prepare recommendations for the issuance of national certificate/ certificate of competency

Role of the Candidate

Is to answer the following questions Can I?

Determine the availability of the reservation and advise customer accordingly Offer alternatives, including waitlist options, if requested booking is not available. Handle and respond to inquiry regarding rates and other product features Record customer details against booking in a manner which ensures correct interpretation by anybody who may access the reservation details Check and use customer profile information in making the reservation to enhance customer service Record special request of guests

Confirm all details of customer bookings. Reservation file in a manner which ensures easy access by others Prepare and issue documents and other materials to the customer Update the financial status of the reservation accurately Receive, process and record amended or cancelled reservations Communicate general and specific customer requirements and reservation details to appropriate departments and colleagues. Compile accurate and relevant reservation statistics and provide it to concerned personnel or departments.

Candidate to answer questions

Have the context and purpose of assessment been explained? Do you understand the assessment procedure and evidence to be collected? Have your rights and appeal system been explained? Have you discussed any special needs to be considered during assessment?

Let them know the scope of the assessment

COMPETENCY ASSESSMENT AGREEMENT
Candidate to answer questions

Have the context and purpose of assessment been explained? Do you understand the assessment procedure and evidence to be collected? Have your rights and appeal system been explained? Have you discussed any special needs to be considered during assessment?

Role of a moderator
(During the conduct of assessment, the Moderator) Observes the assessment process using the assessment moderation checklist. Notes down comments on the assessor interpretation (practice) of each assessment principles Notes down extent of probing questions to elicit knowledge of candidate Calls attention of the assessor and stops the assessment if any major/critical observations or violation of critical principles like integrity and honesty were made: explains to the candidate reasons on why assessment has been stopped and discusses follow-up actions. Discusses with assessor the observations made on the assessment process done immediately after the assessment. Submits reports/recommendations to PD Ensures that the candidate accomplished the Candidates Evaluation Form of the Assessment Process