IVY M. GENTLES Silver Spring, Maryland 20904 Telephone: (301) 661-9137 E-mail: igentles@gmail.

com

PROFESSIONAL SUMMARY Extensive experience in Configuration Management (CM) with in-depth knowledge of Change, Release, Problem, Incident, processes and tools. Managed configuration and software artifacts deployment through the System Development Life Cycle (SDLC) and enforced project related processes. Possess excellent hands on experience using a variety of CM tools and developing and implementing CM programs and processes in a fast-paced, high-pressured environment. Strengths include strong leadership, coordination, communication, time management, task prioritization and customer interaction skills. Participated in 9000 and SEI CMMI certification. EDUCATION and TRAINING University College, University of Maryland, College Park, MD MBA Information Technology, MS Health Care Administration, BS Business Management University of Arizona CMM Level II Courses

National Defense Industrial Association (NDIA) Configuration/Data Management (CMDM) Specialist Certification WORK HISTORY CM Manager US Census Bureau, Data Access and Dissemination System (DADS) February 2011 Present Provide project management leadership to complete the following: Led upgrade of Rational Tools Suite and streamlined development process
Work with technical team to determine equipment specification for upgraded Rational tools platform Restructure Rational ClearCase code structure to enable multi-release parallel development

Develop and maintain schedule of Rational tools upgrade and implementation

Implement process to alleviate code merge failures and streamlined stream code synchronization Implement code baseline process and Release naming convention Develop Cutover Strategy for Rational Tools smooth transition to production

Develop CM Plan, procedures, Rational Tools Users and Administrator Guide

Train project team on CM tools changes and processes

Coordinate and facilitated project Technical Configuration Control Board (TCCB) meetings
Conduct CM Audit to verify that design and documentation is consistent with software being released to production Audit

Participate in project planning, meetings, and provided quarterly, monthly and weekly status reports
Perform system release and developed Version Description Document (VDD)

Implement a comprehensive system for tracking all Application and Data releases Validate that version control integrity is maintained for software and hardware components. Configuration Management Build Manager Centers for Medicare and Medicaid Services, Healthcare Integrated General Ledger Accounting System (HIGLAS) June 2006 February 2011 Provided project management leadership to complete the following: Developed CM Plan and several standard operating procedures (SOPs). Developed and conducted CM training Coordinated Build Release Readiness meetings, created Production Drop Schedule and Release IDs Coordinated validation, packaging, and installation of builds, vendor patches from development to production environment Conducted Functional and Physical Configuration Audit Defined requirements and coordination implementation of Remedy Change Management tool Developed Quarterly release build schedule document and Version Description Document.

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Configuration Management Lead Titan L3 Communication, Department of Homeland Security August 2005 June 2006 Performed the following CM support at (US-VISIT)/Automated Biometric Identification (IDENT) Project: Developed and implemented CM Processes and Procedures. Developed and managed the CCB, and implemented process for placing Configuration Items (CIs) under CM control. Developed CM Monthly reports and conducted CM training Coordinated Build Release Readiness meetings and maintained CM Library and source code repository Performed system release and developed Version Description Document (VDD) Conducted Functional and Physical Configuration Audit. Configuration Management Specialist Centers for Medicare and Medicaid Services, Healthcare Integrated General Ledger Accounting System June 2003 August 2005 Provided CM support for the CMS, HIGLAS project: Defined requirements for HIGLAS Change Request, Environment Change Request Form, and e-Room database Developed CM Plan and standard operating procedures (SOPs) Developed and conducted CM training. Tracked changes and status of all Technical Assistance Reports (TARs), bug fixes, and Patch release from Oracle. Led Build Release Readiness meetings and established Production Drop Schedule Coordinated build installation of builds and vendor recommended patches. Configuration Management Lead United States Department of Treasury, HR Connect Project February 2001 June 2003 Provided the following CM support to the Department of Treasury: Defined requirements for the Change Request (CR) Form and ClearCase VOB structure Crafted a process to track change requests, deviations, and waivers Developed CM Plan and standard operating procedures and CM Monthly Status Report Conducted Functional and Physical Configuration Audit Implemented a system for tracking COTS software, hardware, licenses, and maintenance agreements. Participated on the Change Control Board. Configuration Management Analyst Computer Sciences Corporation, United States Agency for International Development (USAID) January 1999 February 2001 Performed the following CM task at USAID: Implemented a CCB and Virtual Configuration Review Board (VCRB) Maintained CCB processes and provided status at Integrated Product Team (IPT) meeting. Developed CM Plans, Standard Operating Procedures, and CM Status Report Performed baseline systems control, tracked changes, deviation and waivers. Conducted hardware and COTS software configuration audits. Conducted Functional and Physical Configuration Audit. Security Clearance: Public Trust, Department of Commerce Professional Organization National Defense Industrial Association Arlington and Configuration Management Working Group Vienna, Virginia Publication No Alteration without Authorization in Healthcare Informatics Journal, April 2004. COMPUTER SKILLS OPERATING SYSTEMS: TOOLS/UTILITIES:
Training in Progress

Windows NT, Windows XP, TeamTrack, Serena Version Manager, Unix RCS, CVS, Rational ClearQuest, ClearCase, ManageNow eBusiness Suite, RequisitePro, Remedy, Microsoft Office Suite, MS Project,
InstallShield, Sharepoint

Unix/Linux, ITIL Foundation