Matthew K.

Koppelman
2606 Kenwood Park Lane
Spring, Texas
281-684-7480
mattkoppelman@sbcglobal.net

Objective

Seeking a position using my spiritual gifts, management and leadership experience to build up and encourage the
body of believers.

Career Summary

A passionate long-suffering pastor with excellent leadership qualities and hands-on experience in developing and
improving various ministries resulting in spiritual growth and qualitative distinctiveness in church attenders. A
shepherd, counselor and caregiver with outstanding interpersonal communication skills who finds success in
doing these things and more in an established church as part of a team. Experienced in both developing staff and
improving existing teams, establishing and meeting annual budgets and leading the body to work cost-effectively.

Personal Experience

Creekside Bible Church, Spring, Texas 2004-

Present
Pastor
Selected to lead a church planting team in the Spring/Woodlands area, which included successfully motivating
lay workers and staff to pioneer a new ministry in a rapidly growing area. Led weekly team meetings, kept the
vision of the ministry at the forefront and developed relationships with church attendees while motivating real life
change. Taught on a weekly basis and managed church operations. Organized and executed community outreach
events. Conducted pre-marital, marital, personal and financial counseling. Officiated wedding, baptism and
funeral ceremonies.

Personix (Division of FISERV) Houston, Texas 2003-

2004
Senior Account Executive
Established and maintained relationships with new clients while adding value to existing client relationships.
Created monthly reports and monthly billing statements and maintained service level contracts. Worked with
project managers and programmers internally and bridged relationships in the warehouse production area.

Champion Fund Services, Houston, Texas 1999-

2002
Director of Transfer Agency
Established a mutual fund service department and direct overall operations of the Transfer Agency, including
customer service and marketing. Managed personnel within the department, served as the compliance officer
responsible for implementing and overseeing anti-fraud program and conducted all hiring and performance
reviews of call center representatives. Constituted an internet presence in the market and directed growth of the
company in the industry while reducing operating expenses by negotiating better contracts with vendors and
reporting all operations issues to the president of the company.

Invesco AIM, Houston Texas 1992-1999

Supervisor
Oversaw responsibilities for a team of 10 client service representatives and two assistant supervisors. Obtained
the Series 26 license to be established as a principle in the department. Established and communicated clear
employee expectations and handled disciplinary actions effectively while making sure service standards were met
or surpassed. Led effective teams that won numerous Dalbar Awards for excellent service.
Assistant Supervisor
Assisted the team supervisor in leading client service representatives as the provided superior customer
service, including but not limited to evaluating CSR phone calls and leading them in the resolution of
client issue resolution.
Marketing Liaison
Established and maintained working relationship between internal marketing department and customer
service department. Provided excellent working relationships while giving superior service to high
producing brokers.
Customer Service Representative
Obtained Series 6 and 63 licenses in order to serve highly educated customer base with excellent customer
service. Effectively served very high call volumes with great customer service and high efficiency.

Education

Grace School of Theology, The Woodlands, Texas

Masters of Arts, Biblical Studies (50 hours completed with GPA of 3.5)

Texas A&M University, College Station, Texas

Bachelor of Science, Liberal Arts 1991