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Amadeus Reservation Solution

Rail solutions

Improved Productivity, Enhanced Service, Increased Revenue. All Reserved for Amadeus Users.
When your customers call, they want an efficient service. When your staff answer, they need to be able to give that service quickly and easily. Staff and agents need the power to check availability and price; reserve multiple classes, seats and itineraries; plan journeys involving several legs and modes of transport; change itineraries; accept payments and issue tickets. So many needs, just one, flexible solution: the Amadeus Reservation Solution.
An answer to every question
Amadeus knows that service doesnt begin or end with a sale. Every customer believes your staff and agents have the answers to any question about their journey. The Amadeus Reservation Solution gives those answers. Itineraries can be built and priced before making a reservation; groups of passengers can utilise different railcards, passes or discounts and be allocated seating based on special needs such as wheelchair access, or different class of seats. Customised car layouts and real-time seat availability synchronised with scheduling data help automatically allocate seating according to an algorithm that emphasises groupings. A complete history of all PNRs is available, with changes clearly visible between each historical version.

Know your customer


By creating and updating complete passenger name records (PNRs) with key information (name, contact details, special service requests, discount entitlement, preferred journeys and seating and full booking history), you can manage bookings, target marketing campaigns and operate loyalty schemes. Agents can increase revenue by strategically up- and cross-selling additional services such as motorail, cargo handling (including bicycles and surfboards) and creating a complete package of connections with bus, ferry and air services in one, seamless and easily changed itinerary. PNRs, groups, cancellations, inventories and waitlists can be queued for special handling, individualising your service.

Give your customers efficient service.

Know your business


Complete financial transaction records (FTRs) are generated by the Amadeus Reservation Solution and can be downloaded to your financial system at the end of any period you specify: the end of a day or every shift. Non-rail sales such as passes, railcards and travel packages are reported separately, allowing you to monitor the success of promotions and set up-selling targets. An internal messaging system enables you to broadcast key messages to agents about events, incidents and delays. The same system tracks delays and changes to schedulesefficiency is the key to customer service.

We know whats important


As you would expect from the worlds leading IT and software supplier to travel service providers, we understand that passenger satisfaction is driven by systems that work. Amadeus develops intuitive, easy to use solutions that have one goal: to help you offer the best customer service. Amadeus supports you all the way.

Amadeus Reservation Solution Benefits at a Glance


Easy to Use >E  nables agents to request availability, obtain a fare quote, reserve a seat/berth, enter passenger details, enter payment details, and generate tickets. Supports complex bookings: groups of passengers can have different itineraries or can travel the same services in different classes, using different railcards, managing special needs, etc. >I tineraries can be built and priced prior to making reservations. >I nteractive car diagrams enable agents to point and click on the seat/berth desired. >A  llows rail carriers to nominate train services/booking classes for automatic seat assignment. The seat assignment algorithm assigns seats based on the defined snugs (groupings) of seats for each carriage. The algorithm stresses togetherness. >S  ecure Passenger Name Records (PNRs / Dossiers) contain all passenger information including names, itinerary, Special Service Requests (SSRs), preferences, remarks, contact details, Option to Purchase Time Limit (OPTL), discount entitlements, price override and payment details. A new version of a PNR is stored each time it is updated. >A  ccepts secure credit card payments for bookings. Can be customised to interface to any payment gateway. >A  llows an agent to make changes to a passengers itinerary and issue a new ticket without having to first make a full refund. >F  inancial Transaction Records and a Cash Drawer function enable you to accurately and regularly monitor receipts and refunds.

Hold Reservations Manual Seat Assignments Automatic Seat Assignment

PNR Details

On-line Credit Card Authorisation

Itinerary Changes

Financial Reporting

Contact the Amadeus Rail team or visit our website to find out more. E-mail: rail@amadeus.com www.amadeus.com/railwaycompanies

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