CURRICULUM – VITAE

JOHNNY MALL
371/12 New Railway Road,
Gurgaon 122001
INDIA
Phone: +91-9711151776, +91-1242310819.
E-mail: Johnnyjam@gmail.com

OBJECTIVE:

Seeking a position to utilize my skills and abilities in the Customer Care/Information

Technology Industry that offers professional growth while being resourceful, innovative and

flexible and believe life is a process of learning which never ends. And trust more I will work

more I will learn, and more I will learn, more gradually I will become a key player for

organization. Only aim to enhance myself dynamically and work towards the growth of the

company /organization.

PERSONAL INFORMATION:

Date of Birth : 28 SEP 1984

Permanent Address : 371/12 New Railway Road,

Gurgaon 122001
INDIA

Sex : Male

Father, s Name : MR. VINOD .S. MALL

Nationality : Indian

Telephone No. : +91-9711151776

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EDUCATIONAL QUALIFICATION:

Academic Qualification:

• 10th, from National Open School.

• 12th, from National Open School.

• Graduation B.A from Correspondence

Technical Qualification:

Diploma in Computers Hardware & Networking from TINT from April 02- March 03.
Basic Computer course from NIIT. From 2000 to 2001.
MCSE training from F - Tech computers. From Aug 04 to Oct 04.
Microsoft Certified Professional (MCP) in 2004.

Technical Expertise and Command:

Operating Systems Applications Programming Languages.

• Windows, MS Word , MS Excel, PowerPoint , Internet, Explorer , Netscape.

• Platforms: Windows xp/98/95, 2000, NT, Red hat Linux (9.0, ES, WS).

• Concepts: networking, operating systems.

Language Known:

• Good command and working knowledge of English and Hindi.

• I can speak English fluently and write it effectively.

PROFESSIONAL EXPERIENCE:

Organization: India Bulls Credit Service Ltd.

Designation: Customer Support Executive
Period: From July 1 2006 to till date.
Job Responsibilities:
Major Job responsibilities to answer customer's query related to stock market through
emails.
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 Provide end-to-end customer satisfaction answer, and maintaining good will of
organization and relationship with customer.
Manager's query related to theirs client's stock holdings and trading done on daily basis.

Organization: ICICI Bank Ltd.

Designation: Customer Support Officer,
(Period: April 2005 to June 2006)
Job Responsibilities:

• Key responsibilities to sell all sorts of banking & financial products.

• To provide customer satisfaction

• To sale loans (home loans, personal loans, auto loans, business loans etc.)

• To call and source credit cards to existing clients of the bank.

Organization: Front Max Computers

Designation: Computer Hardware Technician,
Period: Sept. 2003 to Oct 2004
Job Responsibilities:

• Perform all support and maintenance functions within 24 hours of trouble report.

• Inspect equipment at least twice weekly to proactively identify and solve problems.

• Collaborate with Academic Computing Technical Support Manager to ensure that

• Computer clusters are functioning efficiently.

• Troubleshoot hardware, software, and network problems.

• Coordinate repairs with repair vendors.

• Maintain up-to-date knowledge of hardware and software news; suggest/recommend

• Maintain accurate inventory and repair records.

Note: References can be arranged on request in and around your location.

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Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and

belief.

JOHNNY MALL
371/12 New Railway Road,
Gurgaon 122001
INDIA