PROPOSED MODEL FOR A SUSTAINABLE ENGINEERING CONSULTING FIRM

By

Ir. Dr. Gue See Sew & Ir. Tan Yean Chin
www.gnpgroup.com.my

CONTENTS
a) Introduction b) Ownership/Partnership c) Quality Management System (QMS) d) Capacity Building e) Conclusion

INTRODUCTION
1. What is the Essence of a good engineering consulting firm/group ? 2. How to assure Sustainability of a firm/group ? 3. Why do we need Quality Management System (QMS) ? 4. How to achieve Capacity Building ?

ESSENCE
of a Good Engineering Consulting Firm/Group

VISION
:- To provide One-Stop Quality Service Technical Excellence Reliability & Professionalism Safety

ESSENCE
of a Good Engineering Consulting Firm/Group

MISSION
: Quality Speed Value Adding

QSVa

Action Plan
= Take Action + Closely Follow Up
-monthly

Common Problems of Sustainability

No Pre-set Retiring Age Failure to groom successors / ownership Loss of good experienced engineers No system on retaining knowledge & experience gained
Fragmentation of Consulting Firms

Solution = Ownership / Partnership

A systematic way to groom experienced engineers
Ownership .

Ownership / Partnership Agreement

Prevent dispute and confusion.
incentives

Pre-set Age of Retirement for Owners Promote & made partners

Anchoring Force.

ACHIEVE SUSTAINABILITY !

Quality Management System QMS

Quality Management System

QMS

SYSTEM
Dr. Edwards Deming

85%/15%
Error due to lack of system or improper system

96%/4%

Human Error

Problems were built into the way work was done

Ref: What is Lean Six Sigma? By Mike George, Dave Rowlands & Bill Kastle (McGraw-Hill)

G&P PROFESSIONALS

ISO 9001 :2000

Quality Management System.

Quality Management Principles :

Principle 1 = Customer Focused Organisation
Organisations depend on client should understand current and future client needs, meets client requirements Strive to exceed client expectations.

Principle 2 = Leadership
Establish unity of purpose and direction of organisation to achieve organisations objectives.

G&P PROFESSIONALS

Continue : Quality Management Principles

ISO 9001 :2000

Quality Management System.

Quality Management Principles :

Principle 3 = Involvement of People
Peoples (All Levels) = Essence of an Organisation.

Success

Ownership & Training !!!!

FOR SUSTAINABILITY Dont go for the whole small cake. Instead, go for a slice of big cake.
Ownership for Associates and above

TRAINING MODULES
Do not be afraid to teach your disciples all your 10 skills. In the unlikely event one of them manages to master all 10 skills, you would have acquired your 11. ctl2000

Codified Approach = Systematic

- Colloquium - Structured Training

G&P PROFESSIONALS

Continue : Quality Management Principles

ISO 9001 :2000

Quality Management System.

Quality Management Principles :

Principle 4 = System Approach

Efficient management of resources and activities.

Check & Review !!!

Example of a Serious Mistake

Willing to work on shit?

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New Civil Engineer International (March 2004)

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Steel plate

CORRECT Main reinforcement at back of steel plate

Soil face

Shotcrete facing

Main reinforcement

Steel plate

INCORRECT Main reinforcement in front of steel plate

X
Soil face Main reinforcement Shotcrete facing

FACE FAILURE

FACE FAILURE

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G&P PROFESSIONALS

Continue : Quality Management Principles

ISO 9001 :2000

Quality Management System.

Quality Management Principles :

Principle 5 = Continual Improvement
All resources (human, infrastructures and environment) Competitive.

Research & Development (R&D) !!!

INNOVATIVENESS (R&D)
Innovation needs R&D culture Standard Design w/o continuing improvement with time is outdated

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Challenge The Norm Thru Innovation To Excel

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2500 Ton Silo

on Very Soft Marine Deposits

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R&D
-

Guidelines / Checklists Interpretation of test results Database Management Contractual Document Software Guru System Operating Procedure Planning Analysis Design

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Section: OP- 3-37 Revision: 0 Date: 15-10-2001 CHECKLIST FOR SITE VISIT Page 1 of 2 ________________________________________________________________________________ GUE & PARTNERS SDN BHD

WORK INSTRUCTIONS FOR ENGINEERS Compiled by Checked by Approved by : ____FCC_________________ : ____TYC_________________ : ____GSS_________________

OP-3-37. CHECKLIST FOR SITE VISIT

GUE & PARTNERS SDN BHD

CHECKLIST FOR SITE VISIT

Section: OP- 3- 37 Revision: 0 Date: 15-10-2001 Page 1 of 1

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GUE & PARTNERS SDN BHD

CHECKLIST FOR SITE VISIT

Section: OP-3-37 Revision: 0 Date: 15-10-2001 Page 1 of 1

BENEFITS OF R&D
Source of new information & knowledge Create new instrument and methodology Develop new skills Access to networks of experts and information Ability to solve complex problems Creation of spin off companies

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G&P PROFESSIONALS

Continue : Quality Management Principles

ISO 9001 :2000

Quality Management System.

Quality Management Principles :

Principle 6 = Factual Approach to Decision

Making
Effective decisions = Analysis of Data and Information (Client Evaluation, Feedback, Complaints, Internal Quality Audits, Performance, etc.)

T Y C / R E V-0 0 / 9 9

GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

Project File

PROJECT FILE (MAIN FILE)

SECTIONS SECTION 1 TABLE OF CONTENTS
PROJECT ASSIGNMENT PROJECT QUALITY PLAN SITE SUPERVISION PLAN PROJECT SUMMARY SHEET QUALITY RECORDS
(Internal Audits, Design Review Records, Incoming / Issued Project Documents/Drawings etc.)

FILE(s) LINK

SECTION 2

INCOMING CORRESPONDENCES ISSUED CORRESPONDENCES

(Correspondences = Letters, Memo, Fax, Notice etc.)

SECTION 3

MINUTES OF MEETING DISCUSSION NOTES

SECTION 4 SECTION 5

INCOMING DOCUMENTS / DRAWINGS SITE INVESTIGATION

(S.I. Planning, Field Tests Layout, S.I. Checklist, Site Instruction, Site Reports, Borelogs, Lab Schedule / Results etc.)

SECTION 6 SECTION 7

P LANNING / ANALYSIS / DESIGN

REPORTS / DOCUMENTS (Produced by G&P)

SECTION 8 SECTION 9

DRAWINGS (Produced by G&P)

CONSTRUCTION MONITORING TEST RESULTS INTERPRETATION

SECTION 10

MISCELLANEOUS
(Working Copies, Draft, Info etc.)

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GUE & PARTNERS SDN BHD

ISO/Form-1/Rev0/10/99

Project Assignment

PROJECT ASSIGNMENT
Project No.: Project Title :

Summary Title for Project :

(As Title of Project File)

TYPE OF SERVICES (Mark X on one Service only)

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. TYPE OF SERVICES Full Geotechnical Consultancy Services Preliminary Geotechnical Consultancy Services Independent Checker (ICE) Alternative Design Forensic Services (Failure Investigation & Remedial Proposal) Arbitration & Mediation Expert Opinion/Review/Advice Accredited Checker Research & Development (R&D) Others SERVICE CODE G P I A F M E C R T INPUT

KEY AREAS (Mark X on one Key Area only)

KEY AREA 1. Foundations & Basement (including Retaining Wall) 2. Highway & Road 3. Marine & River Structures or Protecti on Works 4. Soft Ground Engineering & Ground Treatment 5. Cut Slopes Design and Strengthening Works 6. Hill Slope Development 7. Environmental Geotechnics & Landfill 8. Infrastructures (e.g. Pipe lines, culvert, etc.) 9. Tunnel 10. Dams 11. Reclamation Please attach Agreement or Proposal if available. AREA CODE F W M S C H E I T D R INPUT

Project Director Project Engineer(s) Date of Assignment

: : :

Signature of Managing Director :

GUE & PARTNERS SDN BHD

TYPE OF SERVICES (Mark X on one Service only)

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. TYPE OF SERVICES Full Geotechnical Consultancy Services Preliminary Geotechnical Consultancy Services Independent Checker (ICE) Alternative Design Forensic Services (Failure Investigation & Remedial Proposal) Arbitration & Mediation Expert Opinion/Review/Advice Accredited Checker Research & Development (R&D) Others SERVICE CODE G P I A F M E C R T

KEY AREAS (Mark X on one Key Area only)

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. KEY AREA Foundations & Basement (including Retaining Wall) Highway & Road Marine & River Structures or Protection Works Soft Ground Engineering & Ground Treatment Cut Slopes Design and Strengthening Works Hill Slope Development Environmental Geotechnics & Landfill Infrastructures (e.g. Pipe lines, culvert, etc.) Tunnel Dams Reclamation AREA CODE F W M S C H E I T D R

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GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

Project Quality Plan

PROJECT QUALITY PLAN Prepared By : Reviewed & : Approved By A. Project Details

Project No. Project Title Location Client Client's Contact Date Started
(Project Assignment Date)

Date Date

: :

: : : : : :

Estimated Project Duration

B.

Project Team
Project Director Project Engineer(s) Engineer(s)/ Geologist(s) Checker(s) Reviewer(s) External Reviewer(s) : : : : : :

C.

Overall Project Orga nisation

Fill up Attachment A & Attachment B

D.

Project Scope of Work (Design Input)

GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

MEETING NOTES
Client : Project : Venue : Purpose of Meeting : Attended by : Time: Departure from G&P / Home Meeting Begins Meeting Ends Arrival at G&P/Home Project No.: No. of Pages : Meeting No.: Made by : Date :

Item

Description of Discussion

Action By

Completion Date

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GUE & PARTNERS SDN BHD

PLANNING / ANALYSIS / DESIGN

Project No. : Project Summary Title : Title of Planning/Analysis/Design : Total Pages : Activity : SI / A&D / PD / TC / IC / CM Work Ref : Design by :
(Initial)

Revision No. :
(shall be the same as Work Ref. Revision No.)

Check by :
(Initial)

Review by :
(Initial)

Signature : Date : Comment (if any): Actions to be taken:

Signature : Date :

Signature : Date :

Rectification Status:

Checklist : (Place X if applicable) 1) Objective & Purpose of Planning / Analysis / Design 2) Concept and Method of Planning / Analysis / Design 3) Subsurface Information and Interpreted Parameters 4) Planning / Analysis / Design 5) Computer Filenames & Path. 6) Summary of Analyses Results and Recommendations 7) Discussions and Conclusions
Note : 1. Activity : SI=Subsurface Investigation; A&D = Analysis & Design; PD = Project Deliverables; TC = Tender/Contract Management; IC = Interpretation of Construction Records & Test Results; CM = Changes/Modification 2. Work Ref. = XXXXX / Status%% / R++/ ### / &&& / @@@ Where XXXXX = Project No.; Status = Check (C) or, Review (W) or, Check & Review (B) ; %% = Number of work in sequence for each project ; R++ = Revision No. (Start with R0 for each Work Ref.) ### = Designer; &&& = Checker; @@@ = Reviewer (if any) 3. From Revision No. 1 (R1) onwards, the %% number shall be the same as Revision No. 0 (R0).

ISO/FormISO/Form -20
Audit Ref No. :

GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

INTERNAL AUDITS REPORT & CORRECTIVE ACTION REQUEST

Project No. : Date of Audit :

Details of Non-conformity / Potential Non-conformity by Auditor : (Yes / Not Applicable) (Please quote clauses of non -conformity if any)

Auditees Name : Signature :

Auditors Name : Signature :

Causes of Non-Conformity by Auditee : (Please quote clauses of non-conformity if any)

Project KIV/ Inactive since last ISO Internal Audit Corrective Action(s) by Auditee : Action Due Date : Preventive Action(s) by Auditee : Action Due Date :

Yes

Implementation of the Corrective or / And preventive Action(s) has been satisfactory? (YES / NO) Comments (if NOT satisfactory) : Auditors Signature : Date : Auditees Signature : Date :

Note : A copy shall be retained in Managing Director and Management Representatives File and also in the Project File

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GUE & PARTNERS SDN BHD

Audit Checklist
Audit Ref. No : Project No. : Procedure
QP-2-02 2.4.3 QP-2-03 3.4.1 3.4.2 3.4.3

(Geotechnical Consultants)

INTERNAL AUDITS CHECKLIST

Auditor : Engineer : Activity
Professional Service Requisition Has the Project been assigned by the Managing Director (ISO/Form-1) ? Project Quality Plan (PQP, ISO/Form-2 ) Has the PQP been approved by the Project Director ? Has the PQP been completed within two weeks from the dat e the Managing Director assigns the Project ? Has the PQP indicated the following information : 3.4.4 3.4.5 3.4.6 QP-2-04 4.4.1 4.4.2 4.4.4 4.4.5 4.4.6 4.4.7 Project Details ? Project Team ? Scope of Work ? Project Deliverables ?

Audit Date :

Compliance *

Remark

Organisation ?

Has the PQP stated critical stages of work to be reviewed ? Has the PQP duly updated for significant changes to the project identified as in Procedure for Design Changes/Modification (QP-2-07) ? Has the PQP referred to the Procedure for Site Supervision Plan (If No, skip Items 4.4.1 to 4.4.4) ? Site Supervision Plan (SSP, ISO/Form-3) Has the SSP been approved by the Project Director ? Has the SSP outlined the detailed scope of site work and also the associated site supervision duties ? Has the SSP duly updated for significant changes to the project identified as in the Procedure for Design Changes/Modification (QP -2-07) ? Has ISO/Form-15 been used for the nomination of contractors for Tender/ Quotation/ Direct Appointment for Projects ? Has the Contractor/ Laboratory Performance Assessment (ISO/Form-10) been submitted to CAC after completion of site work ? Have the check boxes for the Submission of Records/Reports in Item E (completion of Site Supervision) of Site Supervision Plan ISO/Form -3 been addressed ? N : Not Complying N.A. : Not Applicable

Note : * = Y : Complying

GUE & PARTNERS SDN BHD

GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

Client Evaluation

FORM FOR EVALUATION BY CLIENT

A) A1. A2. A3. B) B1. B2. C) CLIENTS INFORMATION Name of Company Name of Evaluator Designation in Company PROJECT INFORMATION Project No. Project Title : : : : :

CLIENTS EVALUATION OF GUE & PARTNERS SDN BHD (G&P) ; C = Average Description ; D = Fair ; E = Poor Grade

Please fill in grade (A to E) where A = Excellent ; B = Good

1. 2.

The professionalism of the G&P Project Team. (good code of ethics, safe desi gn) The overall attitude of the G&P Project Team in handling the project. (keen to give professional advice, cooperate well with client and other consultants, able to accept criticism and advice etc.) 3. The overall attention provided by the G&P project team in attending meetings, discussions, site visits, etc. 4. The project deliverables (reports, drawings, BOQ or design etc.) submitted on time and according to schedule agreed. 5. The overall quality of the project deliverables (reports, drawings, BOQ, tender, contract and design etc.) submitted. 6. The technical knowledge and capability of the G&P project team in handling the d esign. (limited to Geotechnical works only) 7. The contractual knowledge of the G&P project team in handling the contractual issues. 8. The knowledge and capability of the G&P project team to handle construction stage of the project like site supervision, solving site issues, design changes etc. (limited to Geotechnical works only). 9. Is our professional fee fairly priced (provide value for money services)? 10. The overall grading for the professional service provided by Gue & Partners Sdn Bhd .

Remarks: Signature :Evaluator : ....................................................... (Clients Representative) Date : ...................................

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GUE & PARTNERS SDN BHD

GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

PROJECT SUMMARY FORM

Project Summary = Lessons Learned

PROJECT NO. :

PROJECT TITLE :

CLIENT :

LOCATION :

Elaborate in details the SCOPE (as in Attachment C of PQP ISO/Form-2) : Photocopy and Attach the Attachment C : Project Characterisation of PQP ISO/Form -2 to this Project Summary Form, List of Dos & Donts, Lessons Learned and submit to Quality Manager for keeping.

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Capacity Building (exporting of services)

TRUST
More and more transparency Written (Shareholder Agreement) Commercial decision Discipline

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Formation of Specialist Consulting Firm

Consulting Group

Dam

Geotechnical

Highway

Hydrology

Infrastructure

Marine

M&E

Architects

Surveyors

Structural

Others

ROUTE TO FORMATION OF A ONE-STOP MULTI-DISCIPLINARY PRACTICE

Formation of Specialist Consulting Firms Dam Consultants Geotechnical Consultants Highway Consultants Hydrology Consultants Infrastructure Consultants Marine Consultants M&E Architects Surveyors Structural Others Formation of MultiEngineering Practice Formation of MultiDisciplinary Practice Formation of Partnership

Developers Consultants

Multi Engineering Practice

Multi Disciplinary Practice

Contractors Operators

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G&P PROFESSIONALS
(Consulting Group)

ENGINEERING CONSULTANTS

P R O J E C T MANAGEMENT

MECHANICAL & ELECTRICAL

INFRA

HIGHWAY

MARITIME

ENVIRONMENTAL

RESEARCH & DEVELOPMENT

INFORMATION TECHNOLOGY

QUANTITY SURVEYOR

GEOLOGISTS

CLAIMS & CONTRACTS

COMPETITIVENESS
Ingredients a) Capability b) Capacity c) Efficiency
-

House of specialist firms

use of technology / ICT

d) Innovativeness
Track records Competition

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CONCLUSION
Partnership or Sdn Bhd
Written agreement (RM)

Mission QS Va Plan long term Training modules

Completion Performance Competency

System

CONCLUSION (cont.)
Formula of Successful Consultancy Firm A combination of good engineers along with continued excellent quality and value adding performance.

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54 PEOPLE TOOK PART IN THIS CONCERTED ACROBATIC JUMP. FERRARI S PITSTOP WAS COMPLETED BY 15 MECHANICS (FUEL AND TYRES) IN 6.0 SECONDS FLAT.

Gue & Partners Sdn Bhd

20 August 2003

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