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Internship Report

Internee Name Duration

Ayman Khalid Six Weeks

Satellite Town Branch Sargodha

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Acknowledgement

My First and foremost gratitude to ALLAH the Almighty for giving me the valor to remain dedicated to make this internship report. Apart from it I take the opportunity to acknowledge the real efforts of:

First I would like to thank my University: UNIVERSITY OF SARGODHA for the valuable support and encouragement which it has given to me in the form of this internship program.

Secondly I am very grateful to Mr. Qamar Shehzad, Branch Manager Meezan Bank Satellite Town Sargodha for giving me the opportunity to be a part of this organization and to Mr. Qasim, Manager Operations for being so helpful and cooperative throughout my internship program.

Likewise I would like to thanks entire team of Meezan Bank Satellite town Sargodha for their support and provision of valuable information which helped me a lot during my internship and in completion of this report.

A BIG THANK YOU to my beloved parents who encouraged me to complete this internship in a benefitting manner.

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TABLE OF CONTENTS

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Executive Summary Introduction to Meezan Bank Limited 2.1 Shariah board 2.2 Board of directors 2.3 Branch network 2.4 Achievements 2.4 Vision 2.5 Mission 2.6 Objective

Pg 2-3 Pg 4-7 Pg 5 Pg 5 Pg 6 Pg 6 Pg 6 Pg 6 Pg 7 Pg 7-9 Pg 9-10 Pg 1126 Pg 11 Pg 11 Pg 12-26 Pg 26-29 Pg 30-31 Pg 32

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Introduction To all departments Organization Hierarchy Chart My Learnings 5.1 Introduction to Satellite town Branch 5.2 Internship Duration 5.3 Training Program

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Ratio Analysis Suggestions Bibliography

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Executive summary:
Internship is an integral part of our MBA program, it provided me the opportunity to develop practical no how of concepts which are studied only in theoretical form. My internship in Meezan Bank Limited was full of learning regarding various aspects of banking .the report contain practical knowledge which I gained during my stay at Meezan Bank Limited. Meezan Bank Limited is the pioneer Islamic Bank in Pakistan and it has bright future forward. Meezan Bank limited is the publically listed company first incorporated on January 27. 1997. The bank has an internationally renowned very high caliber and pro-active Shariah Supervisory Board. I did my six week internship in Meezan Bank, Satellite town branch Sargodha. During my internship I was rotated in different Departments. The work I did during my internship in Meezan Bank primarily includes checking account opening, pre-requisites, filling account opening forms, maintain inward mail registers, assisting the cheque book issuance Department, know-how about the lockers available, analyzing inward and outward clearing and the rules relating to them . One of the strongest reasons for selecting Meezan Bank is after the Quranic Word ALMEEZAN which means BALANCE. Second most important thing that influenced me for the selection of that bank was that it has the privilege of being premiere Islamic Bank in Pakistan which is why it is the market leader among all the Islamic Banks. Banking sector owes a pivotal importance in the economy of any country through its variant functions. This basic motivator stressed me to join for Meezan Bank internship training. Moreover, the experience and practice learned during this tenure also proved very helpful and facilitating in the forth coming professional life. During my internship program I have discovered many of the courses, I studied at University Of Sargodha were relevant to the work, I have done during my internship in Meezan Bank. Chief ones are financial management, banking practice and law, and banking operations.

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The main problem Identified during my internship period was excessive documentations as per the policies making it extremely very difficult for the customer to avail their desire services and more crucial one was the lack of motivation at work place. Some of the suggestions in the report were Meezan Bank Limited will pursue aggressive marketing in advertising strategy and making policies to increase employee motivation level. All information in this report is based on my observation, interviews with the customer, and the branch officers and practical involvement in different task during my internship at Meezan Bank.

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INTRODUCTION TO MEEZAN BANK LTD

Meezan Bank Limited (MBL) (the holding company) was incorporated in Pakistan on January 27, 1997 as a public listed company under the companies ordinance, 1984 and its share quoted in Karachi stock exchange. MBL was registered as an Investment financing company on August 8, 1997 and carried on the business of investment banking as permitted under SRO 585(I)/87 dated July 13, 1987 in accordance and in conformity with the principle of Islamic shariah . A certificate of commencement of business was issued to MBL on September 29, 1997. MBL was granted a Scheduled Islamic commercial bank license on January 31, 2002 and formally commenced operations as a scheduled Islamic Commercial Bank With effect from March 20, 2002 on receiving notification in this regard from State Bank of Pakistan (SBP) under section 37 of the Statement Bank of Pakistan Act, 1956.

Meezan Bank Limited has 323 branches in 84 cities across Pakistan and it became the 8th largest Bank in Pakistan in terms of branch network.

Meezan Bank Limited being an Islamic Bank offering its products to its customers strictly in accordance with the SHARIAH COMPLIANCE. It is doing business in Corporate Banking, Commercial Banking, Consumer Banking, retail Banking, Investment Banking keeping in view the all norms and standards of Islamic injunction.

Meezan Bank stands today at a noteworthy point along the evolution of Islamic Banking in Pakistan. The banking sector is showing a significant paradigm shift away from traditional means of business and is catering to an increasingly astute and demanding financial consumer who is also becoming keenly aware of Islamic Banking. Meezan Bank bears the critical responsibility of leading the way forward in establishing a stable and dynamic Islamic Banking system replete with dynamic and cutting-edge products and services.

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The Bank has made fundamental and significant progress forward, and in doing so has established a strong and credible management team comprised of experienced professionals, which have achieved a strong balance sheet with excellent operating profitability, including a capital adequacy ratio that places the Bank at the top of the industry, a long-term entity rating of A+, and a short-term entity rating of A1+, the highest short-term rating.

SHARIAH BOARD:
The members of the Shariah Board of Meezan Bank are Internationally-renown scholars, serving on the boards of many Islamic banks operating in different countries.

The members of the Shariah Board are: Justice (Retd.) Muhammad Taqi Usmani Dr. Abdul Sattar Abu Ghuddah Sheikh Essam M. Ishaq Dr. Muhammad Imran Ashraf Usmani - Shariah Advisor

BOARD OF DIRECTORS:
H. E. Sheikh Ebrahim Bin Khalifa Al-Khalifa (Chairman) (Undersecretary, Ministry of Finance & National Economy,Kingdom of Bahrain) Naser Abdul Mohsen Al-Marri (Vice Chairman) Irfan Siddiqui (President & Chief Executive Officer) Istaqbal Mehdi Mohammed Abdul-Rehman Hussain Nawid Ahsan Ariful Islam (Chief Operating Officer)
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Rana Ahmed Humayun Mohammed Azzaroog Rajab Ahmed Abdul Rahim Mohamed

BRANCH NETWORK:
Meezan Bank Limited has 323 branches in 90 cities across Pakistan and it became the 8th largest Bank in Pakistan in terms of branch network.

ACHIEVEMENTS:
Meezan Bank has reaffirmed its entity ratings at A+ for medium to long-term and A1+ for shortterm. This rating was made by JCR-VIS Credit Rating Company, which has also set Meezan Banks outlook on medium to long-term rating as Stable. The rating is yet another milestone achievement in the Banks endeavor to be the Bank.

Meezan Banks ratings are based on its shareholding with world-renowned financial institutions, pioneering role in the industry, strong management initiatives in continuously introducing various range of Islamic products. The Credit Rating agency JCR-VIS has expressed commendation to Meezan Bank managements ability to deploy funds in core banking assets, which reflected healthy growth trends last year.

VISION STATEMENT
Islamic banking as banking of first choice to facilitate the implementation of an equitable economic system, providing a strong foundation for establishing a fair and just society for mankind

MISSION STATEMENT
To be a premier Islamic bank, offering a one-stop shop for innovative value added products and services to our customers within the bounds of Shariah, while optimizing the stakeholders value

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through an organizational culture based on learning, fairness, respect for individual enterprise and performance

SERVICE QUALITY MISSION


To develop a committed service culture which ensures the consistent delivery of our products and services within the highest quality service parameters, promoting Islamic values and ensuring recognition and a quality banking experience to our customers

OBJECTIVE:
To develop a committed service culture which ensures the consistent delivery of our products and services within the highest quality service parameters, promoting Islamic values and ensuring recognition and a quality banking experience to our customers

INTRODUCTION TO ALL DEPARTMENTS: Meezan Bank Limited has been divided into following divisions:

Assets Management Retail Banking Division Liability Division Common Assets Division Credit Administration Division Human Resources Division Finance Division Treasury and International Division Information Technology Division Corporate Banking Division Operation Division Credit Risk Management Division
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Control and Compliance Division Establishment Division Training, Research, Communication & Public Division Consumer Banking Division Credit Policy Division Audit & Inspection Division General Service Division Law Division

Asset Management The Bank invest funds on behalf of its customers (shariah compliant investment product) and gives them access to a wide range of traditional and alternative product offerings. For example open end funds, pension funds and closed end funds. Retail Banking Division In this division bank deals with customers and execute their transaction directly. Bank provide the service of savings, checking of accounts, mortgages, personal loans, debit cards and ATM cards. Credit Administration Division In this division, banks deals with the credit, banks gives loans to individuals answer to the corporations. Audit & inspection Division This department of the bank conduct audit of all the branches and submit its reports to the top level management to take corrective measures. Human Resource Division This division performs the duty of hiring the employees, training the employees as well as retaining the employees and if necessary, firing the employees.

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Finance Division This division controls the overall activities relating to finance i.e. monitoring the investment activities, financing activities, Debit and Credit of funds and reasons thereof with proofs. Training, Research, Communication & Public Division This division makes research about the new product, imparts training to newly hired employees as well as old employees for innovation as per the rules and regulation of State Bank of Pakistan. Operation Division This division controls the whole operation of all the branches and controls the cash activities, cheques, account opening and other things about operations. Law Division This division engages the lawyers and gives them the power of attorney to protect the bank to in courts of law where cases have been filled by the bank against defaulters of loan as well as against the bank by the general public. Information Technology Division This division provides the relevant systems for working in the bank and protects the data in computers at central place and controls the overall online system on daily basis.

ORGANIZATIONAL HIERARCHY CHART:


The organizational structure of the Bank consists of top level management, middle level management and lower level management. The top level management comprises of president, executive vice president, and divisional heads. The middle level management comprises of departmental heads, SVPs and VPs. The lower level management comprises of AVPs, Managers, and Operation Managers. The reporting system at horizontal level is much effective and successful. The reporting system at vertical level i.e. from lower level management to middle level management is also accurate, timely and complete. The middle level management gives
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information to high level management at which decision are made, rules and regulations are amended keeping in view the present scenario

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MEEZAN BANK SATELLITE TOWN BRANCH, SARGODHA (1402)


Meezan Bank Limited opened its branch at Satellite Town, Sargodha in Nov, 2011. The code of branch is 1402. The branch in charge consists of a Branch Manager and Manager Operations. Manager Operations control the whole staff.

Branch Manager

Qamar Shehzad

Manager Operations

Muhammad Qasim

Personal Banking Officer (PBO)

Muhammad Iqbal

Chief Cashier

Atif Atta

Teller

Usman Maqbool

Clearing

Zeeshan Ali

Remittance

Adnan Shehzad

BDO

Muhammad Kamran Syed Rizwan

INTERNSHIP DURATION
I started my internship on October 9, 2013 which ended on November 13, 2013. The duration of the internship was 6 weeks. The staff of the branch was much cooperative. They imparted me training in all departments of the branch i.e. Customer Service, Clearing & Remittance and Account Opening.
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TRAINING PROGRAM
I started my internship with the introduction of bank employees and with introduction of bank departments. I came to know about the purpose of the bank and the functions of the bank and I judge the practical performance of the departments. Then I was told about Riba and its types:

Riba al Nasiah Riba al Fadhl

Important elements of basic mode of financing in which Mudaraba and Musharaka lies. I learnt about characteristics and procedure of Mudaraba and Musharaka. I learnt about IBTDR (Islamic Bank Term Deposit Receipts) and knew what its meaning and functions. Basically IBTDR involves Accounts:

Saving Deposit accounts Term Deposit accounts

I learnt about the profit rates of the accounts and procedures to o p e n t h e s e accounts. I also learnt about CDR (Call Deposit Receipts) and its procedure and knew its purpose. I learnt about the PAY ORDER and DEMAND DRAFT and the difference of Pay Order and DD.

SERVICE QUALITY DEPARTMENT:


In this department I learnt a lot about floor time management and quality assurance affairs in branch.
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Floor time management:


While standing near the main gate it is ensured that customers coming into MBL are properly looked after. The bank also creates a sense of ownership of service quality and also develops a service mindset and ultimately a quality service culture at MBL. Furthermore, bank manages the sale and service area of the branch to provide maximum opportunities to its clients as well as provide a sense of comfort and personal attention.

Responsibilities of floor time management:


The bank maintains and file daily working sheet of Floor Time Management and record customers complaints in the CRM. The bank monitors daily log of TAT sheet and put up it to Branch Manager. Complaint handling and its follow up is made on daily basis. Modifications and improvements are suggested in the system and process. Try to make coordination between branch and Head Office regarding service quality. Lead Floor Manager is assigned duty first of all.

RESPONSIBILTIES OF LEAD FLOOR MANAGER/FLOOR MANAGER:


Lead Floor Manager welcomes all the customers and introduces himself with a smiling face and checks branch cleanliness and pleasant atmosphere in the branch. He also checks availability customers stationary at proper places as well as maintain the notice and assist in SQ. Individual customers are provided comprehensive services. He moves around the banking hall and cash counters area to ensure that every customer is looked after properly.

ACCOUNT OPENING DEPARTMENT: Basics of account opening:


Account opening is the basic and first relationship, which is established between Bank and the customer. In account opening extreme care has to be exercised in case of completion of account opening documentation. Whenever a client comes in the bank in order
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to open an account the first information that is given to him/her about the types of accounts, which can be opened, so far this purpose the client is given detailed information about the accounts and their respective profit rates.

Type of accounts opened:


CURRENT SAVING TERM DEPOSIT

Sub-categories of Accounts and the Basic Requirements:

MINOR ACCOUNT Bay form and copy of passport minor National Identity card of Guardian Signature requirement of guardian

INDIVIDUAL ACCOUNT Copy of national identity card Complete account opening form Letter of introduction if required Visiting Card (if the person is employed)

JOINT ACCOUNTS

As evident from the name these accounts can be jointly opened by any number of persons. The minimum number of persons required to open a joint account is two but there is no maximum limit.

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Requirements: National Identity card of all Applicants. Signature of all Applicants. Zakat Affidavit of all Applicants (zakat Examption). Operation of account clearly mentioned. The options available to operate the account are: Jointly Either or Survivor Other(s)(Please specify)

CLUB /SOCIETY/ASSOCIATION

Requirements: Certified copy of resolution Certified copy of rules Copies of National Identity cards of all directors/passports Completed account opening form Specimen Signature Card

TRUSTS ACCOUNTS Completed account opening form Specimen Signature Card Certified copy of trust deed Copy of rules/by laws Copies of National Identity cards of all trustees

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CORPORATE ACCOUNTS OF SOLE PROPRIETOR

Requirements Declaration Letter Copy of NIC/Passport of the proprietor National Tax Certificate Declaration of Sole Proprietor on company letterhead Business registration Certificate Specimen Signature Cards and completed account opening form.

ACCOUNT OF PARTNARSHIP

Requirements Partnership Deed, certified copy. Photocopies of NIC of all partners. Partnership Mandate (Prescribed Format).

ACCOUNT OF LIMITED COMPANIES

Requirements List of Directors of company. NIC of all Directors. Copy of certificate of Incorporation. Memorandum of Association. Article of Association. Copy of Board Resolution. Latest Copy of Form-29 Stamp of Company, which is to be affixed on the account opening form.
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Certificate of Commencement of Business

ACCOUNTS OF LITERATE [Photo Account]

These accounts can be opened individually or jointly. For men, the right hand thumb impression and for women, the left hand thumb impression is taken on account opening form. The customer is given advice to come to bank by himself in order to withdraw any cash or deposit the cheque.

Requirements: Photocopy of NIC of Account Holder. Two-three passport size photographs.

PROCEDURES FOR ACCOUNT OPENING

First of all, after inquiring from the customer what type of account he/she wants to open, the account opening form is got filled from the customer and signed it. Along with the account opening form, the customer is also signed two Specimen Signatures Cards. After fulfilling all the formalities of account opening, the computer generated account number is given to the customer that is of special series depending on the type of account.

REQUISITION SLIP

A requisition slip is given to the customer to sign it so that the customer can get cheque book. Cheque book is issued after one day of receiving the requisition slip.

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LETTER OF THANKS After opening the account A Letter Of Thanks is send to the customer in order to thank the customer for opening an account in the Bank. This letter tells all the information regarding his/her accounts, which are kept very confidential.

ACCOUNT OPENING REGISTER

After an account is opened, an entry is made in the account opening register, which has the following columns: Date Account Number Name & Address Telephone Number Initial Deposit Customer Services/Relation Officer enters the new account opened in computer and the Specimen signature Cards are also scanned so that whenever a cheque of the respective account comes for encashment, the signatures can be verified.

OVERALL FUNCTIONS PERFORMED BY ACCOUNT OPENING DEPARTMENT: ACCOUNT OPENING ACCOUNT CLOSING

FOR ACCOUNT CLOSING: The closing of current account is within 1 day. The closing of saving account is on MUDARABAH based. Unless profits reach the bank is unable to close the account. When the profit arrives it is given to the customer unless the balance is nill and then afterwards account is closed.

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SOME MORE INFORMATION ABOUT DORMANT ACCOUNTS: Some of the informations which is provided to me about dormancy of accounts by SIR MUZAMIL (Relationship officer) is as follow: If no transaction has been done by the customer in a CURRENT account for 6 months then the account become DORMANT. If no transaction has been done by the customer in a SAVING account for 1 year then the account become DORMANT.

The bank sent letter to the respective customer 45 days before until it becomes dormant that he didnt do any transaction in his account.

Reactivation of dormant account requires: Id card Application with reason of why not using account, then after activation the customer will do transaction. In case of company/sole proprietorship/partnership application along with letterhead and stamp of the company. If a customer comes with an expired CNIC dormant account will not activate, but account will be opened. The bank will take an undertaking with that customer that if within 45 days the CNIC is not available then they will block his/her account and then he will not be able to withdraw any amount from his/her account. The customer will apply to NADRA for CNIC attested by commissioner.

LOCKER OPERATIONS:
Locker facility is also available at all the branches of MBL for keeping the valuables there in and this facility is only for account holders. As for as privacy is concerned, lockers are located in a
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specially designed area protected with strong room doors and grills under the control of two officers, operated by use of Master Key and Customers Key supplied to the customer at the time of locker is rented out.

TYPES OF LOCKER

Lockers are of three types: Small, Medium Large lockers

Security fee of locker is Rs. 3000 which is refundable and charges for Small Rs. 1000, for Medium Rs. 1500 and for Large Rs. 2000 per annum.

A separate application form is complete and signed by the customer along with SS Card and a copy of CINC with two photographs. After completing all the formalities a locker is allocated to the applicant and Key is given to him with locker identification card.

PROCEDURE OF ISSUANCE OF BANK STATEMENT:


For issuance of bank statement a requisition slip is taken from the customer duly signed and the period from which the customer wants to take the statement. After verification of signature Bank Statement is issue to the customer and Rs. 55 are deducted from account of customer.

PROCEDURE FOR STOP PAYMENT:


For stopping the payment, the bank take sign of the customer on stop payment form where in account number with date and amount of cheque is written. Customers also mention the reason of stop payment then the bank mark that cheque as stop payment. Charges of stop payment are Rs. 250. Now the bank will not make payments of these cheques.
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MY SOME LEARNING ABOUT ATM/DEBIT CARD:


Some of the information about ATM card which are provided to me by sir Iqbal (PBO) is as follow: Firstly the customer has to fill the ATM/DEBIT card application form. Meezan Visa Debit card options:

Silver (annual fee PKR 350) Gold (annual fee PKR 600)

Limit for amount withdrawal at one time for Silver card is 20,000 Limit for amount withdrawal at one time for Gold card is 40,000 The application form consists of: Request for new ATM/debit card. Request for replacement of ATM/Debit card. Account information Address for Mailing ATM/Debit card Joint account holders AUTHORIZATION by account holders signature By joint account holders signature For issuance of PIN and activation of ATM customer has to call the help line (111-331331). After verification of customer, a PIN number is issue to him and his card is activated.

After issuance/arrival of ATM card entry is made on ATM ISSUANCE REGISTER on the spot.

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CALL INTIMATION REGISTER is kept to maintain the record of calls to customers. The bank intimate customer about the arrival of ATM card after waiting for 10 days. On 10th day the bank intimate customer through call. After 10th day, 20th day, and 25th day if customer do not arrives to collect his ATM card then the bank discard his ATM card and sent to head office. On 5p.m if customer arrives then it is good. Otherwise bank sent ATM LETTER.

SOME INFORMATION ABOUT CAPTURED ATM CARD: There are four possibilities: If our ATM card is captured on our machine then the bank will wait for a customer for 7 days. And if the customer do not come within these 7 days then the bank will discard the card. If the captured card is of the other branch of Meezan bank then the bank will keep the card for 2 working days. and after 2 days the card is sent to the respected branch. If other bank card is captured on our machine then we will keep it for 2 days. after 2 days we will sent that card to our head office. Our head office will sent that card to that bank head office and then that head office will sent that card to its respective branch and vice versa.

STATUS OF ATM CARDS: There are 3 status of ATM/debit card: 1. Warm 2. Cold 3. Hot

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WARM The newly issued ATM card is called WARM. If the ATM card is temporarily blocked then it is also called WARM. then the bank will call the head office to activate that card. COLD If the ATM card is 100% accurately working then it is called cold. HOT If the captured ATM card is of our own branch and if it is hot then the bank will destroy that card on the same day.If it is of other branch and it is hot then on the same day card is sent to that branch.The customer can confirm his balance through call also and for this purpose he/she is required to fill CUSTMERS INSTRUCTIONS FOR TELEPHONE BANKING FORM. 1-LINK card provides good link to connect through ATM. Mostly claims are on M-NET card because of certain line problems.

OPERATIONS DEPARTMENT:
FUNCTIONS PERFOMED:

1. CLEARING 2. REMITTANCE 3. TRANSFER

CLEARING

In clearing process, if the account holder of MBL receives the cheque of other bank like City Bank, Habib Bank Limited etc, and he submits it in MBL branch to be cashed. At the same time the clearing process starts. First the bank name, Cheque number and the amount are written in the register. After this three kind of stamps are required first bank name stamp, secondly clearing
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stamp of next date and If the cheque is not local then the inter-city clearing stamp is required. Some cheques are local and some are outstation. The institution N.I.F.T. provides the services in clearing the cheque. They send the different cheques to different banks. The N.I.F.T service is available only in few cities, like Karachi, Lahore, Rawalpindi. The cheque of inter city is send through N.I.F.T. And where, the N.I.F.T service is not available so the cheque is sent through T.C.S. The clearance of cheque is informed through advice. Some cheques are not passed so they are returned and Rs. 100 is deducted and if the cheque is of inter-city then the postage charges are deducted. For this purpose the Debit & Credit voucher is used. When the cheque is cleared current day stamp is required. Some chequse are drawn on MBL. This is called outward clearing. These cheques will be entered in the outward clearing register. And the advice is sent for the clearance of cheques. The account holder account is credited.

TYPES OF CLEARING:

Inward clearing Outward clearing

I received all the clearing cheques and made a schedule of these cheques after making entries in outward and inward clearing registers and sent the same to main branch where at all the cheques were sent to NIFT (National Institutional Facilitation Technology) Inward clearing:

When cheques of other Banks are deposited in our bank, after clearing these cheques through NIFT by the other Banks on which these are drawn. Accounts of the customers are credited. Inward clearing takes 1 day.

Outward clearing:

When cheques of our bank are deposited in other Banks and these cheques are sent to us for verification, we debit the of our client after verification their account.

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Outward clearing takes 2 or 3 days. They are called outward clearing because they are presented on the very next day after depositing a cheque.

REMITTANCE:

Remittance department transfer the funds from one bank to another bank and one place to another place. In this department collection takes place. MBL makes payment of only open cheques at the counter and prohibits the payment of crossed cheques. MBL transfer money from one place to another place by way of payment order, demand draft, inward collection, outward collection.

NIFT: NIFT stand for National Institutional Facilitation Technologies. Clearing House of SBP has shifted a part of its work to private institution named NIFT. NIFT collets Cheques, Demand Draft, Pay Order, Travelers Cheques, etc. from all branches of different Banks within city through its carriers and send them to the branches on which these are drawn for clearing. NIFT prepares a sheet for each branch and send it to each branch as well as to State Bank of Pakistan where accounts of Banks are settled.

TRANSFER OF CHEQUES: If a customer holds two accounts in the bank and he/she wants to transfer money from one account to the other account, customer writes a cheque and fills deposit slip in which he/she writes account no to which amount is to be transferred. After making transfer entry in the computer affix transfer stamp in the middle of cheque, crossing on the upper left and banks endorsement stamp on the backside of the cheque.

DESTRUCTION OF CHEQUE BOOKS:

If a cheque book is not collected by customer for more than 1 month and if a customer do not respond to the telephone calls of the bank, then his cheque book is destroyed by the bank.
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There is no demand draft (dd) in MEEZAN bank. There is only PAY ORDER which is acceptable throughout the country. Meezan banks cheque is also accepted throughout the country.

CALL DEPOSIT RECEIPT(CDR)


Call Deposit Receipt is a form of non-profitable guarantee certificate issued to Government & Semi-Government Institutions, Corporations and Semi-Autonomous Bodies as a security deposit in favor of any tender. The beneficiary can at any time deposit the CDR in their account. MEEZAN Bank facilitates all customers to avail this service without having an account with the bank.

RATIO ANALYSIS:
A tool used by individuals to conduct a quantitative analysis of information in a company's financial statements. Ratios are calculated from current year numbers and are then compared to previous years, other companies, the industry, or even the economy to judge the performance of the company. Ratio analysis is predominately used by proponents of fundamental analysis.

Ratio analysis is helpful to the management of the organization as well as for the investors and creditors. Investor keeps an eye on the companys financial statement and make decisions whether to invest funds in that company or not. Similarly a creditor also analysis the financial statements and makes decisions whether to grant loan or not.

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SUGGESTIONS:
During my internship period I have identified number of weak points that may erode the success factors of the organization in future. As per my expertise I am suggesting following measures to overcome the very crucial bottlenecks to enhance the performance of every department and more specifically people. Aggressive Marketing Strategy is extremely very necessary in todays cut throat competitive environment so firstly I would like to suggest that the bank must pursue very aggressive marketing and advertising strategy so that it can create awareness in general public about its Islamic products and services. Healthy customer (internal & external) relationship must be developed in order to sustain its market leadership

Employees should be assigned jobs for specific period and then they should be shifted to other department so that they can gain knowledge of other jobs.

The process for providing banking facilities to end users must be properly managed in order to decrease customer dissatisfaction and waiting involved in getting their desired services. Nizafat is half emaan but in the branch to maintain nizafat proper measures have not been taken for example separate washroom for ladies staff and visitors should be maintained. Branch should have appealing and eye-catching look.

The small cabin of remittance department should be made wide with duly furnished..

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Due to prevailing law and order situation locker facility is demand of the public as hot cake but our this branch has limited facility which may be enhanced by providing further locker cabinets which will be very good source of income.

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BIBLOGRAPHY:

Pamphlets or brochures www.meezanbank.com.pk www.almeezan.com.pk Annual Reports Retrieved 8 Feb, 2013, from Meezan Bank web site

http://www.meezanbank.com/FH_FinancialReports.aspx Consult from Annual report 2012, interim report 2013 & Pages Magazine 2012. www.google.com

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