Académique Documents
Professionnel Documents
Culture Documents
CBBE is formally defined as the differential effect that the brand knowledge has on consumer responses to the marketing of that brand.
2. Consideration advantages:
Likelihood that the brand will be a member of the consideration set
3. Choice advantages:
Affect choices among brands in the consideration set
Forging strong associations with the appropriate product category or other relevant purchase or consumption cues (for brand recall)
2.
3. 4.
4.
What about you and me? What kind of association and how much of a connection would I like to have with you? (brand relationships)
2. MEANING =
PERFORMANCE
IMAGERY
SALIENCE
Brand Salience
Brand Salience relates to aspects of the awareness of the brand, for example, how often and easily the brand is evoked under various situations. To what extent brand has top of the mind recall?
How pervasive is the brand awareness?
Brand Performance
Brand performance relates to the ways in which product or service attempts to meet customers more functional needs. Brand Performance Dimensions can serve as a means by which the brand is differentiated. Five important dimensions or attributes that underlie brand performance are:
Brand Imagery
Brand imagery deals with the extrinsic properties of the product or service. Brand imagery is how people think about the brand abstractly, rather then what the brand actually does. Imagery is related to more intangible aspects of the brand.
Imagery Dimensions/Categories
User profiles
Demographic and psychographic characteristics Actual or aspirational Group perceptionspopularity
Brand Judgment
Brand judgment focus customer personal opinions and evaluations with regard to the brand.
Satisfaction
Brand Credibility Expertise (Competent, innovative and market leader) Trustworthiness (dependable and keeping customer interest in mind) Likeability (Fun, interesting and worth spending time with)
Brand consideration depends on how appropriate and meaningful customer find the brand. Brand consideration largely depends on how brand association is created.
Feelings Dimensions
Warmth : Consumer may feel sentimental, warmhearted or affectionate about the brand.
Fun: Brand makes consumer feel amused, lighthearted, playful and cheerful etc. Excitement: Brand make consumer feel energized or feeling of something special. Security: Brand produces the feeling of safety, control and self-assurance.
Feelings Dimensions
Social Approval: Brand results in having positive response from others. Self-respect: Brand makes consumer feel better about themselves.
Brand Resonance
Brand resonance is the ultimate relationship and level of identification the consumer has with the brand. Resonance is the depth of psychological bond the consumer has with the brand.
Example: Consumer may state that they love their brand, describe it as their favorite possessions view the brand as little pleasures that they look forward to.