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8D :: Problem Solving Worksheet

Tracking Number: Customer Number: Response ue ate:

8-D is a quality management tool and is a vehicle for a cross-functional team to articulate thoughts and provides scientific determination to details of problems and provide solutions. Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-D provides excellent guidelines allowing us to get to the root of a problem and ways to chec that the solution actually wor s. !ather than healing the symptom" the illness is cured" thus" the same problem is unli ely to recur.
#tep Action $ The Planning Stage % Establishing the Team & Problem Definition / Statement & Description ' Developing Interim Containment Action ( Identifying & Verifying oot Ca!se ) Identifying Permanent Corrective Actions "PCA# * Implementing & V ali d ati n g P C A + Preventing ec!rrence 8 ecogni$ing Team Efforts

The Planning "tage:

The 8-D method of problem solving is appropriate in ,cause un nown, situations and is not the right tool if concerns center solely on decision-ma ing or problem prevention. 8-D is especially useful as it results in not -ust a problem-solving process" but also a standard and a reporting format. Does this problem warrant.require an 8D/ 0f so comment why and proceed.

#s an $mergency Response %ction Nee&e&'

10f needed document actions in 2ction 0tem Table3

$stablishing the Team:

Team 5oals6 Team Ob-ectives6 # ills !esponsibility

4stablish a small group of people with the process. product nowledge" allocated time" authority and s ill in the required technical disciplines to solve the problem and implement corrective actions. Department 7ame

Problem efinition


8rovides the starting point for solving the problem or nonconformance issue. 7eed to have 9correct: problem description to identify causes. 7eed to use terms that are understood by all.
8art 7umber1s36 ;ustomer1s36 <ist all of the data and documents that might help you to define the problem more exactly/ 2ction 8lan to collect additional information6

"ketch / Photo of Problem

8repare 8rocess =low Diagram for problem use a separate sheet if needed

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8D :: Problem Solving Worksheet

>ho is affected by the problem/ >ho first observed the problem/ To whom was the problem reported/

#" N*T
>ho is not affected by the problem/ >ho did not find the problem/


>hat type of problem is it/ >hat has the problem 1part id" lot ?s" etc3/

>hat does not have the problem/ >hat could be happening but is not/ >hat could be the problem but is not/


>hat is happening with the process @ with containment/ Do we have physical evidence of the problem/ >hy is this a problem 1degraded performance3/

>hy is it not a problem/


0s the process stable/

>here was the problem observed/

>here could the problem be located but is not/ >here else could the problem be located but is not/


>here does the problem occur/

>hen was the problem first noticed/

>hen could the problem have been noticed but was not/


>hen has it been noticed since/

,o- .uch/ .any

Auantity of problem 1ppm3/ Bow much is the problem costing in dollars" people" @ time/

Bow many could have the problem but donCt/ Bow big could the problem be but is not/

,o- *ften

>hat is the trend 1continuous" random" cyclical3/ Bas the problem occurred previously/

>hat could the trend be but is not/

Problem escription
1based on the information gathered so far" provide a concise problem description3


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8D :: Problem Solving Worksheet

e0eloping #nterim Containment %ctions
Temporary actions to contain the problem and 9fix: until permanent correction is in place - document actions in 2ction 0tem Table

#&entifying 2 3erifying Root Cause

2nalyze for 9!oot ;ause: of the problem. 0dentify and verify the 4scape 8oint

Drainstorm the possible causes of the problem

Cause an& $ffect iagram 1% ,o- is it ma&e'

+hy &i& it get out' .achine Problem People .aterials .achine









circle the most li ely contributors 1a maximum of three3 from each side.


4 +hy %nalysis
2s E >hy did this happen/

2s E >hy did this happen/

2s E >hy did this happen/

2s E >hy did this happen/

2s E >hy did this happen/

%ction Plan
Dased on the teamCs discussions. Degin to complete the !oot ;ause 2ction 8lan to verify and validate the root causes and test the escape point. Document this on the 2ction 0tem Table


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8D :: Problem Solving Worksheet

#&entify Permanent Correcti0e %ctions
solutions that address and correct the root cause. #olutions determined to be the best of all the alternatives. Document and verify the 8ermanent ;orrective 2ction 18;23 in the 2ction 0tem Table

#mplementing 2 3ali&ating the PC%

0mplement and validate to ensure that corrective action does 9what it is supposed to do.: Detect any undesirable side effects. Document this on the 2ction 0tem Table. !eturn to root cause analysis" if necessary

Pre0enting Recurrence
determine what improvements in systems and processes would prevent problem from recurring. 4nsure that corrective action remains in place and successful


%&&ress "imilar "ystems

Process / #tem

+ho Responsible


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8D :: Problem Solving Worksheet

Re0ie- the follo-ing &ocuments / systems
;ompletion Date 8lanned 2ctual

Document Fanagement #ystem Fanual Fanufacturing >or 0nstructions 0nspection >or 0nstructions 8rocess =low ;harts 8rocess ;ontrol 8lans Design =F42 8rocess =F42 5ages 8828 4ngineering ;hange 2pproval

>ho !esponsible

Congratulate 7our Team

Gse all forms of employee recognition and document as necessary

Celebrate successful conclusion of the problem sol0ing effort

=ormally disengage the team and return to normal duties

+as this problem sol0ing e8ercise effecti0e' ,as it been 0erifie& -ith a follo-9up'
Hes 7o #ignature . Title . Date =indings

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8D :: Problem Solving Worksheet

2ction 0tem Table %ctions
2ction ? 8roblem ;ontainment . ;orrective 2ction

#mplement 2 3erify %ctions

Bow Ierified 2ction >ho !esponsible 8lanned 2ctual #tatus

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