Académique Documents
Professionnel Documents
Culture Documents
MAYOR OF LONDON
I n t e r c h a n g e s i g n s s t a n d a r d
Contents
Introduction Types of interchange sign Core network symbols Totem signs Horizontal format Network identification within interchanges Pictograms
Directional signs and wayfinding principles Directional signing at Interchanges Directional signing to networks Incorporating service information Wayfinding sequence Accessible routes Line diagrams Priciples Line diagrams Line representation Line diagrams Symbology Platform finders Platform confirmation signs Platform station names Way out signs Multiple exits Linking with Legible London Exit guides Exit guides Decision points Exit guides on other networks Signing to bus services Signing to bus services Route changes Viewing distances Maintaining clear sightlines References and contacts
2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10
Specific networks : N a t i o n a l R a i l L o n d o n U n d e r g r o u n d D o c k l a n d s L i g h t R a i l w a y L o n d o n O v e r g r o u n d L o n d o n B u s e s L o n d o n T r a m l i n k L o n d o n C o a c h S t a t i o n s L o n d o n R i v e r S e r v i c e s T a x i s C y c l e s
3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21 4
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
I n t r o d u c t i o n
C o n t e n t s
G o o d s i g n i n g a n d i n f o r m a t i o n e n s u r e o u r c u s t o m e r s c a n u n d e r s t a n d L o n d o n s e x t e n s i v e p u b l i c t r a n s p o r t s y s t e m a n d c a n m a k e j o u r n e y s w i t h o u t u n d u e d i f f i c u l t y a n d f r u s t r u a t i o n . A t i n t e r c h a n g e s t h e r e m a y b e s e v e r a l n e t w o r k s , o p e r a t o r s a n d l i n e i d e n t i t i e s w h i c h i f d i s p l a y e d t o g e t h e r w i t h o u t c o n s i d e r a t i o n m a y c a u s e c o n f u s i o n f o r c u s t o m e r s . T o o v e r c o m e t h i s p r o b l e m , a h i e r a r c h y o f i d e n t i t i e s h a s b e e n a g r e e d . T h i s h a s s o u g h t t o i d e n t i f y c o m m o n g r o u n d b e t w e e n s e r v i c e p r o v i d e r s , e n c o u r a g i n g c o n s i s t e n t u s e o f l o g o s , p i c t o g r a m s a n d t e r m i n o l o g y w h e r e v e r p r a c t i c a b l e t o m i n i m i s e c u s t o m e r c o n f u s i o n . D i r e c t i o n a l s i g n i n g g u i d i n g c u s t o m e r s t h r o u g h a n i n t e r c h a n g e m u s t a l s o b e g i v e n c a r e f u l c o n s i d e r a t i o n t o e n s u r e a l o g i c a l a n d c o n s i s t e n t p r o g r e s s i o n o f i n f o r m a t i o n . W h i l s t t h i s j o u r n e y m a y p a s s t h r o u g h a r e a s o f t h e s t a t i o n o p e r a t e d b y d i f f e r e n t n e t w o r k s , t h e s i g n i n g s h o u l d f o r m a s e a m l e s s t r a i l w i t h o u t t h e c u s t o m e r b e i n g c o n f u s e d a t t e r r i t o r i a l b o u n d a r i e s . T h i s d o c u m e n t i s i n t e n d e d t o p r o v i d e g u i d a n c e f o r t h e c o n s i s t e n t a p p l i c a t i o n o f t h e s e p r i n c i p l e s .
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.1
C o n t e n t s
T h e r e q u i r e m e n t s o f i n t e r c h a n g e s i g n i n g d o n o t o n l y r e l a t e t o n e t w o r k i d e n t i f i c a t i o n a t s t a t i o n e n t r a n c e s . C o n s i d e r a t i o n m u s t b e g i v e n t o a l l s i g n t y p e s w i t h i n a c u s t o m e r j o u r n e y , i n c l u d i n g s t a t i o n d i r e c t i o n a l s i g n i n g a n d s t r e e t s i g n i n g b o t h t o a n d f r o m t r a n s p o r t i n t e r c h a n g e s . D u e t o t h e m a n y d i f f e r e n t c o r p o r a t e i d e n t i t i e s i t i s u n r e a l i s t i c t o b e p r e s c r i p t i v e a b o u t e a c h s i g n w i t h i n t h e d i f f e r e n t o p e r a t i o n a l a r e a s , b u t c o n s i s t e n t p r i n c i p l e s s h o u l d b e a d o p t e d t o e n s u r e o p t i m u m c l a r i t y a n d c u s t o m e r u n d e r s t a n d i n g .
Typical sign types : Building mounted interchange totem sign Standard interchange totem sign
UNDERGROUND
UNDERGROUND
DLR
Charing Cross
OVERGROUND
National Rail
Buses
BUSES
UNDERGROUND
Underground
DLR
DLR
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.2
C o r e n e t w o r k s y m b o l s u s e d t o i d e n t i f y s t a t i o n s
C o n t e n t s
A t i n t e r c h a n g e s t a t i o n e n t r a n c e s , o n l y t h e c o r e n e t w o r k i d e n t i t i e s a r e t o b e d i s p l a y e d . O p e r a t o r o r l i n e i d e n t i t i e s c a n b e i n t r o d u c e d a t t h e a p p r o p r i a t e d e c i s i o n p o i n t w i t h i n t h e s t a t i o n i n a c c o r d a n c e w i t h t h e s t a n d a r d s a g r e e d b y e a c h n e t w o r k . O n s t r e e t s i g n s d i r e c t i n g t o w a r d s s t a t i o n s o n l y t h e c o r e n e t w o r k i d e n t i t i e s m a y b e d i s p l a y e d . T h e v i s u a l i d e n t i t i e s o f t h e m o d e s l i s t e d o n t h i s p a g e a r e t h e c o r e n e t w o r k s t o b e d i s p l a y e d o n i n t e r c h a n g e s t a t i o n i d e n t i f i c a t i o n s i g n s . N o o t h e r l o g o o r p i c t o g r a m s h o u l d b e d i s p l a y e d .
N a t i o n a l R a i l
UNDERGROUND
DLR
L o n d o n U n d e r g r o u n d D o c k l a n d s L i g h t R a i l w a y
OVERGROUND
BUSES
TRAMLINK
L o n d o n O v e r g r o u n d
L o n d o n B u s e s
L o n d o n T r a m l i n k
COACHES
RIVER
V i c t o r i a C o a c h S t a t i o n L o n d o n R i v e r S e r v i c e s
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.3.
T o t e m s i g n s G e n e r a l p r i n c i p l e s
C o n t e n t s
2 x
1 5 x
2 x 3 x
2 x
1 5 x
2 x 4 x
UNDERGROUND
4 x
4 x
UNDERGROUND
4 x
4 x
DLR
BUSES
4 x
OVERGROUND
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.3.1 T o t e m s i g n s S t a t i o n n a m e s
C o n t e n t s
2 x
Station names S t a t i o n n a m e s s h o u l d b e d i s p l a y e d b e l o w t h e n e t w o r k s y m b o l s u n l e s s a s t a t i o n n a m e f a s c i a s i g n i s c l e a r l y v i s i b l e . T h e t y p e f a c e a n d c o l o u r o f t h e n a m e w i l l b e i n t h e h o u s e s t y l e o f t h e i n t e r c h a n g e o w n e r . T h e o p t i m u m s i z e s h o u l d b e a l o w e r c a s e x h e i g h t o f 2 u n i t s w i t h t h e t e x t c e n t r a l l y r a n g e d . F o r l o n g e r n a m e s t h i s s h o u l d b e p r o p o r t i o n a l l y r e d u c e d t o m a i n t a i n a m i n i m u m 2 u n i t b o r d e r t o e a c h s i d e . T h e t e r m S t a t i o n m a y b e u s e d b u t s h o u l d b e o m i t t e d i f i t w i l l c a u s e t h e n a m e t o r u n i n t o t h r e e l i n e s . O t h e r t e r m s s u c h a s I n t e r c h a n g e o r L o n d o n a r e n o t p e r m i t t e d u n l e s s t h e y f o r m p a r t o f t h e a c t u a l s t a t i o n n a m e .
1 5 x
2 x 3 x
2 x
1 5 x
2 x 4 x
UNDERGROUND
4 x
4 x
UNDERGROUND
Station Name
4 x 2 x 2 x 2 x
4 x
BUSES
4 x
Westminster Central
2 x m i n 2 x m i n
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.3.2 T o t e m s i g n s A l t e r n a t i v e f o r m a t s
C o n t e n t s
2 x
I n m a n y a r e a s t h e r e m a y b e i n s u f f i c i e n t s p a c e t o a c c o m o d a t e a f u l l t o t e m s i g n o u t s i d e a n i n t e r c h a n g e s t a t i o n . I t i s v i t a l t h a n c u s t o m e r s c a n c l e a r l y i d e n t i f y t h e s t a t i o n a n d n e t w o r k s s e r v e d s o a l t e r n a t i v e f o r m a t s m a y b e a d o p t e d . W h e r e p o s s i b l e a c a n t i l e v e r e d v e r s i o n s h o u l d b e a d o p t e d p r o j e c t i n g f r o m a b u i l d i n g . T h e p o s i t i o n a n d h e i g h t o f s u c h s i g n s m u s t b e c a r e f u l l y c o n s i d e r e d t o p r o v i d e m a x i m u m v i s i b i l i t y a t d i s t a n c e . S t a t i o n n a m e s a r e n o t u s u a l l y d i s p l a y e d o n c a n l i l e v e r e d v e r s i o n s , b e i n g c l o s e t o a s t a t i o n n a m e f a s c i a . I n a r e a s w h e r e s p a c e i s r e s t r i c t e d , a n d w h e r e a b u i l d i n g m o u n t e d s i g n i s d e e m e d u n s u i t a b l e a p o l e m o u n t e d t o t e m s h o u l d b e c o n s i d e r e d . I f t h e s e a r e r e m o t e f r o m t h e s t a t i o n e n t r a n c e f a s c i a s i g n t h e s t a t i o n n a m e s h o u l d b e c l e a r l y d i s p l a y e d . W h e r e N a t i o n a l R a i l s t a t i o n s h a v e s p e c i f i c b r a n d i n g r e q u i r e m e n t s t h e s e m a y b e a c c o m o d a t e d w i t h o u t e n c r o a c h i n g o n t h e s t a n d a r d i n t e r c h a n g e f o r m a t a s s h o w n .
1 5 x
2 x 3 x
2 x
1 5 x
2 x 3 x
2 x
1 5 x
2 x 4 x
UNDERGROUND
OVERGROUND
4 x
4 x
4 x
UNDERGROUND
4 x
Station Name
4 x
3 x
Station Name
Pole mounted totem sign at National Rail station accommodating station identity branding
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.4
H o r i z o n t a l f o r m a t n e t w o r k s i g n i n g
C o n t e n t s
A t s o m e s t a t i o n s i t m a y b e m o s t e f f e c t i v e t o d i s p l a y t h e n e t w o r k l o g o s o n a h o r i z o n t a l f a s c i a s i g n , o r i n s i l h o u e t t e f o r m a t o n o r a b o v e t h e s t a t i o n b u i l d i n g . W h e n n e t w o r k l o g o s a r e d i s p l a y e d t o g e t h e r o n a h o r i z o n t a l f a s c i a s i g n t h e l o g o s i z e a n d s p a c i n g i s b a s e d a r o u n d t h e s a m e p r o p o r t i o n a l w i d t h o f 1 5 u n i t s a n d a p r o j e c t e d 1 5 u n i t h e i g h t . T h e s p a c e b e t w e e n t h e l o g o s s h o u l d b e 5 u n i t s a n d t h e m i n i m u m s p a c e a b o v e a n d b e l o w i s 1 u n i t . L o g o s s h o u l d b e o r d e r e d f r o m l e f t t o r i g h t b a s e d o n i n t e r c h a n g e o w n e r s h i p f o l l o w e d b y c u s t o m e r u s a g e . T h e h e i g h t a n d p o s i t i o n o f t h e s t a t i o n n a m e w i l l d e p e n d o n t h e a c t u a l t y p e f a c e b u t s h o u l d h a v e a c a p h e i g h t o f a r o u n d 1 0 u n i t s a n d b e v i s u a l l y c e n t r e d o n t h e s y m b o l h e i g h t . W h e r e l a r g e f o r m a t s i l h o u e t t e n e t w o r k l o g o s a n d s t a t i o n n a m e s a r e i n c o r p o r a t e d o n o r a b o v e s t a t i o n b u i l d i n g s t h e s a m e p r o p o r t i o n a l r u l e s s h o u l d b e f o l l o w e d .
5 x M i n x
1 5 x
5 x
1 5 x
5 x
1 5 x
1 5 x
UNDERGROUND
DLR
M i n x
1 5 x5 x1 5 x5 x1 5 x5 x
UNDERGROUND
DLR
Station Name
1 5 x Silhouette symbols and lettering applied 5 xas a feature directly to station buildings
1 0 x
1 5 x
5 x
DLR
1 0 x
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.5
N e t w o r k i d e n t i f i c a t i o n w i t h i n i n t e r c h a n g e s
C o n t e n t s
W h e n d i r e c t i n g t o a r a i l n e t w o r k a t a n i n t e r c h a n g e , t h e n e t w o r k n a m e i s u s e d i n c o n j u n c t i o n w i t h t h e a p p r o p r i a t e n e t w o r k s y m b o l . F o r o t h e r T F L m o d e s , t h e n e t w o r k r o u n d e l s y m b o l s h o u l d b e u s e d i n c o n j u n c t i o n w i t h t h e a p p r o p r i a t e m o d e p i c t o g r a m t o p r o v i d e v i s u a l l i n k a n d a i d r e c o g n i t i o n o f t h e r o u n d e l . W h e r e c o r p o r a t e i d e n t i t i e s c a n n o t a c c o m o d a t e b o t h r o u n d e l a n d p i c t o g r a m , t h e r o u n d e l s h o u l d b e o m i t t e d . F o r f u r t h e r d e t a i l s p l e a s e r e f e r t o t h e s e c t i o n r e l a t i n g t o s p e c i f i c m o d e s . T h e f o l l o w i n g s e c t i o n s p r o v i d e g u i d a n c e f o r t h e s y m b o l s a n d t e r m i n o l o g y w h i c h s h o u l d b e a d o p t e d w h e n r e p r e s e n t i n g e a c h s p e c i f i c m o d e .
National Rail
N e t w o r k n a m e N e t w o r k s y m b o l Directing to other TFL modes
Buses
M o d e n a m e Primary rail networks :
BUSES
M o d a l r o u n d e l
M o d e p i c t o g r a m
Underground DLR
DLR
UNDERGROUND
Buses Trams
BUSES
TRAMLINK
Overground
OVERGROUND
Coaches Boats
RIVER
COACHES
National Rail
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
1.6
Pictograms
Contents
P i c t o g r a m s a r e w i d e l y u s e d t o c o m m u n i c a t e i n f o r m a t i o n w i t h o u t t h e n e e d t o u n d e r s t a n d a s s o c i a t e d t e x t . T h e e x a m p l e s o n t h i s p a g e r e p r e s e n t t h e c o r e T F L s y m b o l s w h i c h s p e c i f i c a l l y r e l a t e t o t h e v a r i o u s m o d e s o f t r a s p o r t a n d a c c e s s . W h i l s t i t i s a c c e p t a b l e t h a t o t h e r s y s t e m s c o r p o r a t e i d e n t i t i e s h a v e d i f f e r e n t v e r s i o n s o f s u c h s y m b o l s , c o n s i s t e n t f o r m a t p r i n c i p l e s s h o u l d b e a d o p t e d w h e r e v e r p o s s i b l e t o e n s u r e o p t i m u m c l a r i t y a n d c u s t o m e r u n d e r s t a n d i n g . D e t a i l s o f h o w t h e s e s h o u l d b e u s e d t o r e p r e s e n t s p e c i f i c n e t w o r k s a r e s h o w n i n t h e f o l l o w i n g s e c t i o n s c o v e r i n g s p e c i f i c m o d e s
Buses
Coaches
Trams
River craft
Airport
Taxi
Parking
Cycling
Lift
Mobility impaired
Disabled
Pedestrian
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
S p e c i f i c n e t w o r k s
Contents
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10
N a t i o n a l R a i l L o n d o n U n d e r g r o u n d D o c k l a n d s L i g h t R a i l w a y L o n d o n O v e r g r o u n d L o n d o n B u s e s L o n d o n T r a m l i n k L o n d o n C o a c h S t a t i o n s L o n d o n R i v e r S e r v i c e s T a x i s C y c l e s
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.1
N a t i o n a l R a i l N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e s t a n d a r d r a i l l o g o s h o u l d b e u s e d t o r e p r e s e n t a l l N a t i o n a l R a i l s e r v i c e s o n s t a t i o n a n d s t r e e t s i g n i n g . O n p o l e m o u n t e d o r t o t e m s i g n s , t h e l o g o s h o u l d a p p e a r a s a r e v e r s a l v e r s i o n , w h i t e o n a r e d p a n e l o f f i x e d p r o p o r t i o n s . O n f a s c i a s a n d d i r e c t o n a l s i g n s w i t h i n s t a t i o n s t h e p o s i t i v e r e d v e r s i o n s h o u l d b e u s e d . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , m o n o c h r o m e v e s i o n s o f t h e l o g o s m a y b e u s e d . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Reversal logo
Positive logo
UNDERGROUND
Monochrome versions
Station identification sign displaying negative logo Station directional sign displaying positive logo
Blackheath
Street directional sign displaying monochrome logo Traffic sign displaying reversal logo
Charing Cross
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
Blackheath Station
2.1.1 N a t i o n a l R a i l S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o t h e N a t i o n a l R a i l n e t w o r k a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s . T r a i n o p e r a t i n g c o m p a n y n a m e s s h o u l d b e a v o i d e d u n l e s s n o a l t e r n a t i v e e x i s t s .
Directing to a separate National Rail station from an interchange station. If space is limited the word Station may be omitted as shown. Directing collectively to the Network Rail platforms within an interchange station.
Illustrative examples :
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.2
L o n d o n U n d e r g r o u n d N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e U n d e r g r o u n d r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t t h e U n d e r g r o u n d n e t w o r k o n a l l s t a t i o n a n d s t r e e t s i g n i n g . T h e U n d e r g r o u n d t e x t s h o u l d b e d i s p l a y e d i n t h e b a r o n p r i m a r y d i r e c t i o n a l a n d i d e n t i f i c a t i o n s i g n s . O n s e c o n d a r y s i g n s t h e n a m e m a y b e o m i t t e d f r o m t h e b a r i f t h e w o r d i n g c a n n o t b e p r i n t e d c l e a r l y . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , m o n o c h r o m e v e s i o n s o f t h e l o g o s m a y b e u s e d , s i m i l a r l y w i t h t e x t o m i t t e d f o r s m a l l e r a p p l i c a t i o n s . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Standard logo
Reduced logo
UNDERGROUND
UNDERGROUND
Monochrome versions
UNDERGROUND
Underground
UNDERGROUND
Embankment
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
Barkingside Station
2.2.1 L o n d o n U n d e r g r o u n d S i g n t e r m i n o l o g y a n d s t y l e
Terminology
W h e n d i r e c t i n g t o t h e L o n d o n U n d e r g r o u n d n e t w o r k a t i n t e c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s .
UNDERGROUND
Directing to a separate Underground station from an interchange station. If space is limited the word Station may be omitted as shown. Directing to a common access point to all Underground lines within an interchange station.
UNDERGROUND
UNDERGROUND
Illustrative examples :
Underground
Underground
Embankment
UNDERGROUND
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.3
D o c k l a n d s L i g h t R a i l w a y N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e D L R r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t t h e D o c k l a n d s L i g h t R a i l w a y n e t w o r k o n a l l s t a t i o n a n d s t r e e t s i g n i n g w i t h D L R d i s p l a y e d i n t h e b a r . W h e r e t h e l o g o w o r d i n g c a n n o t b e c l e a r l y p r i n t e d o r r e a d a t d i s t a n c e , t h e r e d u c e d r e c t a n g u l a r l o g o s h o u l d b e u s e d r a t h e r t h a n t h e r o u n d e l , t h e c o l o u r a l o n e b e i n g i n s u f f i c i e n t i d e n t i f i c a t i o n . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , m o n o c h r o m e v e s i o n s o f t h e l o g o s m a y b e u s e d , s i m i l a r l y a d o p t i n g t h e r e c t a n g u l a r v e r s i o n w h e r e l e g i b i l i t y m a y b e i m p a i r e d . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Standard logo
Reduced logo
DLR
DLR
Monochrome versions
DLR
Bow Church
DLR
Bow Church
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.3.1 D o c k l a n d s L i g h t R a i l w a y S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o t h e D L R n e t w o r k a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s .
DLR
Directing to a separate DLR station from an interchange station. If space is limited the word Station may be omitted as shown. Directing collectively to the DLR platforms within an interchange station. To increase legibility the word trains may be omitted. Directing to a DLR platform where a destination is most easily understood differentiation.
DLR
Platforms 3 and 4
Variations in sign style
E a c h o f t h e s i g n s i n d i c a t e d h a s i t s o w n d i s t i n c t i v e s t y l e o f c o l o u r , t y p o g r a p h y a n d l a y o u t , b u t t h e u s e o f c o m m o n t e r m i n o l o g y , s y m b o l s a n d p i c t o g r a m s w i l l m a i n t a i n c o n t i n u i t y o f c o m m u n i c a t i o n . T h e s t y l e s s h o w n a r e i l l u s t r a t i v e o n l y a n d a r e n o t a n a c c u r a t e r e p r e s e n t a t i o n o f c o r p o r a t e s t y l e
DLR
Illustrative examples :
Tower Gateway
Tower Gateway
Tower Gateway
DLR
DLR
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.4
L o n d o n O v e r g r o u n d N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e O v e r g r o u n d r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t t h e L o n d o n O v e r g r o u n d n e t w o r k o n a l l s t a t i o n a n d s t r e e t s i g n i n g w i t h O V E R G R O U N D d i s p l a y e d i n t h e b a r . W h e r e t h e l o g o w o r d i n g c a n n o t b e c l e a r l y p r i n t e d o r r e a d a t d i s t a n c e , t h e r e d u c e d r e c t a n g u l a r l o g o s h o u l d b e u s e d r a t h e r t h a n t h e r o u n d e l , t h e c o l o u r a l o n e b e i n g i n s u f f i c i e n t i d e n t i f i c a t i o n . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , m o n o c h r o m e v e s i o n s o f t h e l o g o s m a y b e u s e d , s i m i l a r l y a d o p t i n g t h e r e c t a n g u l a r v e r s i o n w h e r e l e g i b i l i t y m a y b e i m p a i r e d . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Standard logo
Reduced logo
OVERGROUND
OVERGROUND
Monochrome versions
UNDERGROUND
OVERGROUND
Hackney Central
Street directional sign displaying monochrome logo
OVERGROUND
Hackney Central
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.4.1 L o n d o n O v e r g r o u n d S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o t h e L o n d o n O v e r g r o u n d n e t w o r k a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s .
OVERGROUND
Directing to a separate London Overground station from an interchange station. If space is limited the word Station may be omitted as shown. Directing collectively to the London Overground platforms within an interchange station.
Richmond trains
OVERGROUND
Platforms 1 and 2
Variations in sign style
E a c h o f t h e s i g n s i n d i c a t e d h a s i t s o w n d i s t i n c t i v e s t y l e o f c o l o u r , t y p o g r a p h y a n d l a y o u t , b u t t h e u s e o f c o m m o n t e r m i n o l o g y , s y m b o l s a n d p i c t o g r a m s w i l l m a i n t a i n c o n t i n u i t y o f c o m m u n i c a t i o n . T h e s t y l e s s h o w n a r e i l l u s t r a t i v e o n l y a n d a r e n o t a n a c c u r a t e r e p r e s e n t a t i o n o f c o r p o r a t e s t y l e
OVERGROUND
Illustrative examples :
Hackney Wick
Hackney Wick
Hackney Wick
OVERGROUND
OVERGROUND
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.5
L o n d o n B u s e s N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e L o n d o n B u s e s r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t t h e L o n d o n B u s n e t w o r k o n a l l s t a t i o n a n d s t r e e t s i g n i n g w i t h B U S E S d i s p l a y e d i n t h e b a r . W h e r e t h e l o g o w o r d i n g c a n n o t b e c l e a r l y p r i n t e d o r r e a d a t d i s t a n c e , t h e s t a n d a r d p i c t o g r a m s h o u l d b e u s e d r a t h e r t h a n t h e r o u n d e l , t h e c o l o u r a l o n e b e i n g i n s u f f i c i e n t i d e n t i f i c a t i o n . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , t h e s t a n d a r d p i c t o g r a m s h o u l d a l w a y s b e u s e d , p o s i t i v e o r r e v e r s e d a s a p p r o p r i a t e . O n T F L d i r e c t i o n a l s i g n s b o t h s t a n d a r d l o g o a n d p i c t o g r a m a r e u s e d t o a i d r o u n d e l l o g o r e c o g n i t i o n . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Standard logo
Pictogram
BUSES
BUSES
Monochrome logos
Buses
BUSES
Buses
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.5.1 L o n d o n B u s e s S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o L o n d o n B u s e s s e r v i c e s a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s . F o r s i g n i n g d i r e c t i n g t o a n d d i f f e r e n t i a t i n g b e t w e e n i n d i v i d u a l b u s s t o p s r e f e r t o s e c t i o n X X S i g n i n g t o b u s s t o p s .
Buses
BUSES
Bus station
Finsbury Park
BUSES
D i r e c t i n g s p e c i f i c a l l y t o a L o n d o n b u s s t a t i o n f r o m a n i n t e r c h a n g e s t a t i o n .
UNDERGROUND
Directing to an interchange which includes a bus station. Note the pictogram is used for clarity rather than the red roundel.
Illustrative examples :
Buses
Buses
Buses
BUSES
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.6
L o n d o n T r a m l i n k N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e L o n d o n T r a m l i n k r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t t h e L o n d o n T r a m l i n k n e t w o r k o n a l l s t a t i o n a n d s t r e e t s i g n i n g w i t h T R A M L I N K d i s p l a y e d i n t h e b a r . W h e r e t h e l o g o w o r d i n g c a n n o t b e c l e a r l y p r i n t e d o r r e a d a t d i s t a n c e , t h e s t a n d a r d p i c t o g r a m s h o u l d b e u s e d r a t h e r t h a n t h e r o u n d e l , t h e c o l o u r a l o n e b e i n g i n s u f f i c i e n t i d e n t i f i c a t i o n . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , t h e s t a n d a r d p i c t o g r a m s h o u l d a l w a y s b e u s e d , p o s i t i v e o r r e v e r s e d a s a p p r o p r i a t e . O n T F L d i r e c t i o n a l s i g n s b o t h s t a n d a r d l o g o a n d p i c t o g r a m a r e u s e d t o a i d r o u n d e l l o g o r e c o g n i t i o n . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Standard logo
Pictogram
TRAMLINK
TRAMLINK
Monochrome logos
Trams
TRAMS
Morden Road
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.6.1 L o n d o n T r a m l i n k S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o t h e L o n d o n T r a m l i n k n e t w o r k a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s .
TRAMS
Directing to a separate Tramlink station or stop from an interchange station. If space is limited the word Station may be omitted as shown. Directing collectively to the Tramlink departure points within an interchange station.
Platform 10
TRAMS
Illustrative examples :
TRAMS
TRAMS
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.7
L o n d o n C o a c h S t a t i o n s N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
T h e L o n d o n C o a c h S t a t i o n s r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t t h e L o n d o n C o a c h e s n e t w o r k o n a l l s t a t i o n a n d s t r e e t s i g n i n g w i t h C O A C H E S d i s p l a y e d i n t h e b a r . W h e r e t h e l o g o w o r d i n g c a n n o t b e c l e a r l y p r i n t e d o r r e a d a t d i s t a n c e , t h e s t a n d a r d p i c t o g r a m s h o u l d b e u s e d r a t h e r t h a n t h e r o u n d e l , t h e c o l o u r a l o n e b e i n g i n s u f f i c i e n t i d e n t i f i c a t i o n . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , t h e s t a n d a r d p i c t o g r a m s h o u l d a l w a y s b e u s e d , p o s i t i v e o r r e v e r s e d a s a p p r o p r i a t e . O n T F L d i r e c t i o n a l s i g n s b o t h s t a n d a r d l o g o a n d p i c t o g r a m a r e u s e d t o a i d r o u n d e l l o g o r e c o g n i t i o n . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
Standard logo
Pictogram
COACHES
COACHES
Monochrome logos
BUSES
Coaches
COACHES
Coach Station
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
Coach Station
2.7.1 L o n d o n C o a c h S t a t i o n s S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o a L o n d o n C o a c h s t a t i o n a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s .
Coaches
COACHES
Coach Station
COACHES
D i r e c t i n g s p e c i f i c a l l y t o a c o a c h s t a t i o n f r o m a n i n t e r c h a n g e s t a t i o n o f t h e s a m e n a m e .
COACHES
D i r e c t i n g s p e c i f i c a l l y t o a c o a c h s t a t i o n f r o m a n i n t e r c h a n g e s t a t i o n o f a d i f f e r e n t n a m e .
Illustrative examples :
Coaches
COACHES
Coach Station
COACHES
Coach Station
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.8
L o n d o n R i v e r S e r v i c e s N e t w o r k i d e n t i f i c a t i o n s i g n s
C o n t e n t s
Standard logo
Pictogram
T h e L o n d o n R i v e r S e r v i c e s r o u n d e l l o g o s h o u l d b e u s e d t o r e p r e s e n t L o n d o n R i v e r S e r v i c e s o n a l l s t a t i o n a n d s t r e e t s i g n i n g w i t h R I V E R d i s p l a y e d i n t h e b a r . W h e r e t h e l o g o w o r d i n g c a n n o t b e c l e a r l y p r i n t e d o r r e a d a t d i s t a n c e , t h e s t a n d a r d p i c t o g r a m s h o u l d b e u s e d r a t h e r t h a n t h e r o u n d e l , t h e c o l o u r a l o n e b e i n g i n s u f f i c i e n t i d e n t i f i c a t i o n . T h e p i c t o g r a m s h o u l d a l s o b e u s e d w h e n d i r e c t i n g t o p i e r s n o t o w n e d b y L R S . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , t h e s t a n d a r d p i c t o g r a m s h o u l d a l w a y s b e u s e d , p o s i t i v e o r r e v e r s e d a s a p p r o p r i a t e . O n T F L d i r e c t i o n a l s i g n s b o t h s t a n d a r d l o g o a n d p i c t o g r a m a r e u s e d t o a i d r o u n d e l l o g o r e c o g n i t i o n . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
RIVER
Monochrome logos
Greenwich Pier
Millbank Pier
RIVER
Millbank Pier
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
Greenwich Pier
2.8.1 L o n d o n R i v e r S e r i c e s S i g n t e r m i n o l o g y a n d s t y l e
C o n t e n t s
Terminology
W h e n d i r e c t i n g t o a L o n d o n R i v e r S e r v i c e s P i e r a t i n t e r c h a n g e s o r o n s t r e e t , c o n s i s t e n t a n d a p p r o p r i a t e t e r m i n o l o g y i s v i t a l t o e n s u r e c u s t o m e r u n d e r s t a n d i n g . T h e e x a m p l e s o p p o s i t e s h o w t h e c o r r e c t t e r m i n o l o g y t o b e a d o p t e d f o r t y p i c a l i n t e r c h a n g e s i t u a t i o n s .
Millbank Pier
RIVER
When directing to an LRS pier, the full pier name and the word Pier should . be used.
W h e n d i r e c t i n g t o a p i e r n o t o w n e d b y L R S t h e f u l l n a m e i s u s e d w i t h o u t t h e r o u n d e l .
Illustrative examples :
Millbank Pier
RIVER
Millbank Pier
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.9
L o n d o n T a x i s i g n a g e
C o n t e n t s
Standard logo
Pictogram
T h e L o n d o n T a x i r o u n d e l l o g o o r p i c t o g r a m s h o u l d n o t b e u s e d o n s t a t i o n t o t e m s o r e n t r a n c e f a s c i a s i g n s . W h e r e a p p r o p r i a t e h o w e v e r , a t a x i r a n k s i g n m a y b e i n s t a l l e d o u t s i d e a s t a t i o n i n c o r p o r a t i n g b o t h s y m b o l s . W h e r e a t a x i r a n k i s p r e s e n t o u t s i d e a s t a t i o n , d i r e c t i o n a l s i g n a g e s h o u l d d i s p l a y t h e t h e s t a n d a r d p i c t o g r a m , w i t h o u t t h e r o u n d e l , p o s i t i v e o r r e v e r s e d a s a p p r o p r i a t e . T h e t e r m P r i v a t e h i r e s h o u l d n o t b e u s e d w h e n d i r e c t i n g t o t a x i s a t i n t e r c h a n g e s . F o r d e t a i l s o f c o l o u r s a n d p r o p o r t i o n s r e f e r t o t h e a p p r o p r i a t e T F L s t a n d a r d .
TAXIS
Monochrome logos
Taxis
Standard TFL Taxi rank sign displaying roundel and pictogram Station directional sign in rail style displaying standard pictogram
Taxis
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
2.10 C y c l e f a c i l i t i e s s i g n i n g
C o n t e n t s
Pictogram
T h e T F L c y c l e p i c t o g r a m o r c y c l i n g r o u n d e l s s h o u l d n o t b e u s e d o n s t a t i o n t o t e m s , f a s c i a s o r d i r e c t i o n a l s i g n s a s t a x i s d o n o t c o n s t i t u t e a p u b l i c t r a n s p o r t n e t w o r k . C y c l e f a c i l i t i e s a t i n t e r c h a n g e s t a t i o n s s h o u l d b e s i g n e d u s i n g t h e s t a n d a r d c y c l e p i c t o g r a m . W h e r e c y c l e p a r k i n g a r e a s a r e p r e s e n t a t i n t e r c h a n g e s t a t i o n s t h e r e s h o u l d b e c l e a r s i g n i n g f r o m t h e s t a t i o n a p p r o a c h d i s p l a y i n g t h e c y c l e p i c t o g r a m i n c o n j u n c t i o n w i t h t h e s t a n d a r d t r a f f i c p a r k i n g s y m b o l . W h e r e e l e m e n t s a r e s h o w n i n a s i n g l e c o l o u r o n s i g n s y s t e m s , m o n o c h r o m e v e s i o n s o f t h e t w o s y m b o l s s h o u l d b e u s e d f o r c l a r i t y a n d c o n s i s t e n c y .
Monochrome symbols
Cycle parking
Cycle parking
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
D i r e c t i o n a l s i g n i n g a n d w a y f i n d i n g p r i n c i p l e s
Contents
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11
Directional signing at Interchanges Directional signing to networks Incorporating service information Wayfinding sequence Accessible routes Line diagrams Priciples Line diagrams Line representation Line diagrams Symbology Platform finders Platform confirmation signs Platform station names
3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21
Way out signs Multiple exits Linking with Legible London Exit guides Exit guides Decision points Exit guides on other networks Signing to bus services Signing to bus services Route changes Viewing distances Maintaining clear sightlines
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.1
D i r e c t i o n a l s i g n i n g a t i n t e r c h a n g e s
C o n t e n t s
G o o d d i r e c t i o n a l s i g n i n g w i t h i n i n t e r c h a n g e s e n a b l e s c u s t o m e r s t o f i n d t h e i r c o r r e c t d e s t i n a t i o n w i t h o u t h e s i t a t i o n o f c o n f u s i o n . W h i l s t t h e g r a p h i c s t y l e o f s u c h s i g n s m a y f o l l o w s p e c i f i c c o r p o r a t e i d e n t i t y r u l e s a s s o c i a t e d w i t h a p a r t i c u l a r n e t w o r k o r o p e r a t o r , t h e i n f o r m a t i o n n e e d s o f t h e c u s t o m e r s a t e a c h d e c i s i o n p o i n t a r e i d e n t i c a l . T h e f o l l o w i n g s e c t i o n s p r o v i d e g u i d a n c e t o c o m m o n w a y f i n d i n g p r i n c i p l e s w h i c h s h o u l d b e a d o p t e d t o t h i s a i m . I t w o u l d b e i m p r a c t i c a l t o b e g r a p h i c a l l y p r e s c r i p t i v e f o r e a c h n e t w o r k s i d e n t i t y s o f o r t h e p u r p o s e o f t h e s e s e c t i o n s s i g n s h a v e b e e n s h o w n i n a n e u t r a l T F L s t y l e , b u t t h e p r i n i c i p l e s m a y b e a p p l i e d w i t h i n a n y s i g n s y s t e m . W h e r e c o m p l e x i n t e r c h a n g e s t a t i o n s h a v e c o m m o n a r e a s w h i c h a r e e f f e c t i v e l y s h a r e d b y s e v e r a l n e t w o r k s e g . S t r a t f o r d , i t i s r e c o m m e n d e d t h a t a n e u t r a l s t y l e i s a d o p t e d t o e n s u r e c u s t o m e r s b e n e f i t f r o m a c o n s i s t e n t v i s u a l t r a i l w i t h o u t u n n e c e s s a r y v i s u a l s t y l e c h a n g e s .
Platform 1
East Croydon and Brighton
UNDERGROUND
Buses
Whilst sign styles change in accordance with different network identities, the information needs of the customer at a decision point are identical
Platform 1
East Croydon and Brighton
Buses
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.2
D i r e c t i o n a l s i g n i n g t o n e t w o r k s
C o n t e n t s
P r i m a r y d i r e c t i o n a l s i g n i n g a t i n t e r c h a n g e s s h o u l d b e c l e a r a n d u n c l u t t e r e d b y s e r v i c e i n f o r m a t i o n . N e t w o r k s s h o u l d b e g i v e n e q u a l e m p h a s i s t o e n s u r e p a r i t y , a n d a d o p t t h e t e r m i n o l o g y a n d g r a p h i c e l e m e n t s d e t a i l e d i n t h e p r e v i o u s s e c t i o n s . S i g n l a y o u t s s h o u l d b e k e p t a s s i m p l e a n d l e g i b l e a s p o s s i b l e , t h e c o n t e n t b a s e d a r o u n d c u s t o m e r n e e d s a t d e c i s i o n p o i n t s . I f a l l r a i l n e t w o r k s a t a n i n t e r c h a n g e a r e i n t h e s a m e d i r e c t i o n , t h e u s e o f t h e w o r d T r a i n s w i t h t h e a s s o c i a t e d n e t w o r k s y m b o l s w i l l p r o v i d e o p t i m u m l e g i b i l i t y a n d c l a r i t y .
Underground
UNDERGROUND
Jubilee line
DLR
DLR
Directional sign where all rail networks are in the same direction
Trains
UNDERGROUND
DLR
OVERGROUND
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.3
D i r e c t i o n a l s i g n i n g i n c o r p o r a t i n g s e r v i c e i n f o r m a t i o n
C o n t e n t s
W h e r e s i g n s n e e d t o i n c l u d e s e r v i c e i n f o r m a t i o n r e l a t i n g t o a s p e c i f i c n e t w o r k o r p l a t f o r m , t h e u s e s m a l l e r s e c o n d a r y t e x t w i l l e n a b l e t h e i n f o r m a t i o n t o b e i n c o r p o r a t e d w i t h i n t h e s a m e s i g n a r e a w i t h o u t c a u s i n g v i s u a l c o n f u s i o n t o t h e o t h e r d i r e c t i o n s . W h e r e s i g n s a r e i n a m o d u l a r v i s u a l s l a t s i t i s r e c o m m e n d e d t h a t t h e s e c o n d a r y t e x t i s t o t h e s i d e o f t h e p r i m a r y t e x t a s i n d i c a t e d .
Primary text
N e t w o r k o r p l a t f o r m
OVERGROUND
Secondary text
D i r e c t i o n o r d e s t i n a t i o n s
N e t w o r k s y m b o l
Platform 1
East Croydon and Brighton
UNDERGROUND
D i r e c t i n g t o s p e c i f i c s e r v i c e s
Overground DLR
DLR
OVERGROUND
National Rail
via Poplar and Canning Town Stratford International
DLR
DLR
DLR
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.4
C o n t e n t s
T o e n s u r e s i g n i n g i s c l e a r a n d s i m p l e f o r c u s t o m e r s p a s s i n g t h r o u g h t h e s t a t i o n t h e r e s h o u l d b e a l o g i c a l p r o g e s s i o n o f i n f o r m a t i o n . T h i s s h o u l d b e b a s e d a r o u n d t h e c u s t o m e r n e e d s a t k e y d e c i s i o n p o i n t s , k e e p i n g m e s s a g e s c o n c i s e a n d s i g n s a s s i m p l e a n d l e g i b l e a s p o s s i b l e . T h e s e l a y o u t s s h o w a t y p i c a l s i g n p r o g r e s s i o n f r o m t i c k e t h a l l t o p l a t f o r m .
Tickets
DLR
DLR
National Rail
Platform 1
Liverpool Street
Platform 2
O n e n t e r i n g t h e t i c k e t h a l l o v e r h e a d s i g n i n g 1 . s h o u l d d i r e c t t o p r i m a r y s e r v i c e s . 2 . A t t h e d e c i s i o n p o i n t b e t w e e n s e r v i c e s , p l a t f o r m d i r e c t i o n s a n d n u m b e r s s h o u l d b e i n t r o d u c e d o n o v e r h e a d s i g n s . F o r c u s t o m e r s r e q u i r i n g f u r t h e r s u p p o r t i n g 3 . i n f o r m a t i o n , w a l l m o u n t e d l i n e d i a g r a m s s h o u l d b e p r o v i d e d ( R e f e r t o s e c t i o n 3 . 6 ) . A t t h e p l a t f o r m e n t r y p o i n t , a n o v e r h e a d s i g n 4 . s h o u l d c o n f i r m t h e c u s t o m e r s a r r i v a l a t t h e r e q u i r e d p l a t f o r m . W h e r e p o s s i b l e a l i n e d i a g r a m s h o u l d a l s o b e d i s p l a y e d c l o s e t o t h e p l a t f o r m e n t r y p o i n t .
Platform 2
Shenfield and Gidea Park
Platform 2
Shenfield and Gidea Park
Stratford
Maryland Forest Gate Manor Park Ilford Seven Kings Goodmayes Chadwell Heath Romford Gidea Park Harold Wood Brentwood Shenfield
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.5
D i r e c t i o n a l s i g n s A c c e s s i b l e r o u t e s
C o n t e n t s
C l e a r d i r e c t i o n s t o l i f t s a r e e s s e n t i a l t o e n s u r e m o b i l i t y i m p a i r e d c u s t o m e r s n a v i g a t e i n t e r c h a n g e s a s e f f i c i e n t l y a s p o s s i b l e . T o a v o i d o v e r c o m p l i c a t e d s i g n l a y o u t s , d i r e c t i o n s t o l i f t s s h o u l d o n l y i n t r o d u c e d a t t h e p o i n t w h e r e t h e r o u t e t o a d e s t i n a t i o n d e v i a t e s f r o m t h e n o r m a l r o u t e . U n f o r t u n a t e l y a t m a n y i n t e r c h a n g e s , n o t a l l s e r v i c e s a r e f u l l y a c c e s s i b l e a n d t h i s m u s t b e c l e a r l y r e f l e c t e d i n a n y d i r e c t i o n a l s i g n i n g . W h e r e a l i f t s e r v e s a l l a r e a s , t o a v o i d a n y i n c o r r e c t i m p l i e d l i n k i t s h o u l d a p p e a r a s a s e p a r a t e d i r e c t i o n . W h e r e a l i f t s e r v e s o n l y o n e m o d e , t h e d i r e c t i o n s h o u l d a p p e a r i n t h e s a m e p a n e l a r e a a s t h e m o d e , w i t h s u p p o r t i n g t e x t f o r f u r t h e r e m p h a s i s i f r e q u i r e d . W h e r e l i f t s l e a d t o s p e c i f i c a r e a s , s i g n s o v e r t h e l i f t d o o r s s h o u l d i n c o r p o r a t e s u c h d i r e c t i o n s . T h e s e s h o u l d b e b a s e d a r o u n d t h e e n d d e s t i n a t i o n , i f t h e e x i t r o u t e r e q u i r e s t h e u s e o f s e v e r a l l i f t s . L i f t t o t i c k e t h a l l i s l i t t l e u s e t o a c u s t o m e r l e a v i n g a s t a t i o n w h o i s l o o k i n g f o r t h e e x i t .
DLR
DLR
Lift
Lift
To exit and National Rail
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.6
L i n e d i a g r a m s P r i n c i p l e s
C o n t e n t s
To enable customers to find the correct platform for their required destination line diagram signs should be provided to show the stations and interchanges served by a specific platform. They must be positioned at the decision point between platforms, and ideally on the platform close to the entry point. Line diagrams at decision points have directional arrows in the header panel, which are omitted on the platform versions. Where possible network rail services should be represented as a line diagram using the same graphic principles. The graphic rules for the construction of TFL line diagrams and how specific interchanges should be represented are detailed in the TFL Line Diagram Standard. (t?.gov.uk/corporatedesign).
Platform 9
UNDERGROUND
Platform 8
Shenfield and Gidea Park
Stratford
Stratford
Leyton
Wanstead Redbridge Gants Hill Newbury Park Barkingside Fairlop Hainault Grange Hill Chigwell Roding Valley
Leytonstone
Snaresbrook
South Woodford
Maryland Forest Gate Manor Park Ilford Seven Kings Goodmayes Chadwell Heath Romford Gidea Park Harold Wood Brentwood Shenfield
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.7
L i n e d i a g r a m s L i n e r e p r e s e n t a t i o n
C o n t e n t s
L i n e d i a g r a m s r e p r e s e n t i n g r a i l s e r v i c e s w i t h i n t h e L o n d o n a r e a s h o u l d b e c o n s i s t e n t i n t h e c o l o u r s a n d r e p r e s e n t a t i o n o f s p e c i f i c l i n e s a n d n e t w o r k s . O n T F L l i n e d i a g r a m s U n d e r g r o u n d l i n e s s h o u l d b e d i p l a y e d i n t h e i r s e p a r a t e l i n e c o l o u r s a s s h o w n o n t h e t u b e m a p . T h e l i n e s o f n e t w o r k l i n e s a r e s h o w n i n a s i n g l e c o l o u r i n a c c o r d a n c e w i t h t h e d i a g r a m b e l o w . W h e r e l i n e s o p e r a t e f r o m a s h a r e d p l a t f o r m t h e l i n e s s h o u l d b e d i s p l a y e d n e x t t o e a c h o t h e r w h e r e c o m m o n s t a t i o n s a r e s e r v e d , t h e n d e v i a t i n g a t t h e a p p r o p r i a t e j u n c t i o n a s s h o w n .
L i n e d i a g r a m d i s p l a y i n g O v e r g r o u n d a n d N a t i o n a l R a i l s e r v i c e s f r o m a s i n g l e p l a t f o r m
Forest Hill Honor Oak Park Brockley New Cross Gate Surrey Quays Canada Water Rotherhithe Wapping Shadwell Whitechapel Shoreditch High Street Hoxton Haggerston Dalston Junction Canonbury Highbury & Islington
Trains to New Cross Trains to Clapham Junction
Jubilee Northern
London Bridge
Jubilee
DLR
UNDERGROUND
U n d e r g r o u n d l i n e s
OVERGROUND
O v e r g r o u n d l i n e s
DLR
D L R l i n e s
N a t i o n a l R a i l l i n e s
Victoria
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.8
L i n e d i a g r a m s S y m b o l o g y
C o n t e n t s
T h e d i a g r a m s o n t h i s p a g e p r o v i d e f u n c t i o n a l g u i d a n c e i n t h e r e c o m m e n d e d s y m b o l o g y f o r r a i l l i n e d i a g r a m s . T h e g r a p h i c r u l e s f o r t h e c o n s t r u c t i o n o f T F L l i n e d i a g r a m s a r e d e t a i l e d i n t h e T F L L i n e D i a g r a m S t a n d a r d .
Central Victoria
D i r e c t i n t e r c h a n g e s w i t h o t h e r T F L m o d e s a r e s h o w n a s c o l o u r e d f l a g s w i t h l i n e o r m o d e n a m e d i s p l a y e d
S i n g l e t a b r e p r e s e n t s s i n g l e l i n e s t a t i o n
D i r e c t i n t e r c h a n g e s w i t h N a t i o n a l R a i l s t a t i o n a r e s h o w n u s i n g t h e R a i l l o g o
R i n g t o b e u s e d w h e r e s t a t i o n a t l i n e e n d i s a n i n t e r c h a n g e
R i n g r e p r e s e n t s i n t e r c h a n g e s t a t i o n
D i r e c t i n t e r c h a n g e s t o b o t h T F L a n d N a t i o n a l R a i l a r e s h o w n s i d e b y s i d e
D i r e c t j o i n e d b r a n c h i n d i c a t e s s e r v i c e t h a t c a n b e r e a c h e d d i r e c t l y a s p a r t o f n o r m a l s e r v i c e
Circle District
I n t e r c h a n g e s w i t h p i e r s a r e s h o w n u s i n g t h e r i v e r p i c t o g r a m
D o u b l e t a b u s e d t o i n d i c a t e e n d o f l i n e
D o u b l e r i n g b r i d g i n g m a i n a n d b r a n c h l i n e i n d i c a t e s i n d i r e c t b r a n c h . C a n a l s o b e u s e d t o i n d i c t a t e v e r y i n f r e q u e n t d i r e c t s e r v i c e .
Euston
W a l k i n g i n t e r c h a n g e s s h o u l d d i s p l a y n e t w o r k l o g o a n d s t a t i o n o m i t t i n g d i r e c t i n t e r c h a n g e r i n g
Station
Bakerloo Metropolitan
D i r e c t i n t e r c h a n g e w i t h T F L l i n e s i n c o r p o r a t i n g a p p r o p r i a t e p l a i n r o u n d e l s
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.9
P l a t f o r m f i n d e r s
S c h e m a t i c m a p i s e x t r a c t e d f r o m n e t w o r k m a p w i t h d i r e c t i o n s o r e n d d e s t i n a t i o n s a n n o t a t e d
Platform finder
Trains to
A t l a r g e i n t e r c h a n g e s w h e r e t h e r e i s i n s u f f i c i e n t s p a c e a t d e c i s i o n p o i n t s t o d i s p l a y a l l s e r v i c e s o n i n d i v i d u a l r o u t e d i a g r a m s , p l a t f o r m f i n d e r p a n e l s s h o u l d b e c o n s i d e r e d . T h e s e h a v e t h e a d v a n t a g e t h a t t h e y c a n b e r e p e a t e d a t a l l d e c i s i o n p o i n t s a r o u n d a c o m p l e x , w h e r e f u l l s e t o f l i n e d i a g r a m s c o u l d n e v e r b e a c c o m m o d a t e d . T h e e x a c t f o r m a t w i l l d e p e n d o n t h e i n t e r c h a n g e i n q u e s t i o n , b u t t h e e x a m p l e s h o w n h e r e f r o m S t r a t f o r d g i v e s a n i n d i c a t i o n o f t h e f u n c t i o n a l e l e m e n t s a n d f o r m a t . W h e r e a n u m b e r b a s e d f o r m a t i s a d o p t e d f o r p l a t f o r m f i n d e r s , t h e p l a t f o r m n u m b e r a n d f o r m a t m u s t b e r e f l e c t e d w i t h i n t h e d i r e c t i o n a l s i g n s t o e n s u r e a l o g i c a l a n d c o n s i s t e n t c u s t o m e r i n f o r m a t i o n t r a i l .
Stansted Airport
12
DLR Stratford International
DLR
UNDERGROUND
16
Trains to
Clacton, Harwich Norwich and Southend London Overground Liverpool Street Central line Westbound
UNDERGROUND
OVERGROUND
1 2 5 9 3
Stratford
10 8
Trains to
DLR
13 14 15
UNDERGROUND
17
DLR
Jubilee line
Platforms
2 Overground
Westbound via Central London
OVERGROUND
3 Central line
UNDERGROUND
3 Central line 4 5
4
UNDERGROUND
DLR
5
DLR
6 8
UNDERGROUND
13 14 15 Jubilee line
UNDERGROUND
P l a t f o r m S e r v i c e d e s c r i p t i o n n u m b e r s ( f l e x i b l e f o r m a t )
N e t w o r k s y m b o l s
DLR
DLR
D i r e c t i o n a l s i g n d i s p l a y i n g t h e s a m e e l e m e n t s
DLR
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
DLR
via Poplar
Platform
P l a t f o r m s l a t s a l l o w s e r v i c e d e s c r i p t i o n s t o b e e a s i l y u p d a t e d
3.10
P l a t f o r m c o n f i r m a t i o n s i g n s
C o n t e n t s
3
H a v i n g r e a c h e d t h e p l a t f o r m a c u s t o m e r s h o u l d b e a b l e t o s e e a s i g n c o n f i r m i n g t h e p l a t f o r m n u m b e r a n d d i r e c t i o n . T h e f o l l o w i n g e l e m e n t s s h o u l d b e c o n s i d e r e d : S u s p e n d e d p l a t f o r m c o n f i r m a t i o n s i g n d i s p l a y i n g 1 . p l a t f o r m n u m b e r l i n e a n d d i r e c t i o n . P l a t f o r m n u m b e r w i t h o u t d e s t i n a t i o n f o r u s e 2 . w h e n s p a c e i s r e s t r i c t e d . P l a t f o r m l i n e d i a g r a m p o s i t i o n e d c l o s e t o t h e 3 . e n t r y p o i n t . W h e r e p l a t f o r m s s e r v e o n e n e t w o r k l i n e e x c l u s i v e l y l i n e b r a n d i n g m a y b e i n c o r p o r a t e d p r o v i d i n g c u s t o m e r s a r e n o t c o n f u s e d a s a r e s u l t .
Platform 9
UNDERGROUND
Stratford
Leyton
Wanstead Redbridge Gants Hill Newbury Park Barkingside Fairlop Hainault Grange Hill Chigwell Roding Valley
Leytonstone
Snaresbrook
South Woodford
Platform 9
Platform
UNDERGROUND
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.11
P l a t f o r m s t a t i o n n a m e s
C o n t e n t s
W h e r e p l a t f o r m s s e r v e o n e n e t w o r k l i n e e x c l u s i v e l y l i n e t h e s t a t i o n n a m e s h o u l d b e i n t h e c o r p o r a t e s t y l e o f t h a t n e t w o r k . A t s i m p l e i n t e r c h a n g e s w h e r e p l a t f o r m s s e r v e m o r e t h a n o n e n e t w o r k , t h e s t a t i o n n a m e s h o u l d b e i n t h e s t y l e o f t h e s t a t i o n o w n e r . A t a n U n d e r g r o u n d s t a t i o n w i t h N a t i o n a l r a i l s e r v i c e s o p e r a t i n g f r o m t h e s a m e p l a t f o r m , U n d e r g r o u n d r o u n d e l s w o u l d b e d i s p l a y e d a s t h e s t a t i o n n a m e . N e u t r a l r e c t a n g u l a r s t a t i o n n a m e s s h o u l d b e u s e d t o a v o i d c u s t o m e r c o n f u s i o n a t l a r g e i n t e r c h a n g e s w h e r e t h e r e a r e s e v e r a l p a r a l l e l p l a t f o r m s e a c h s e r v i n g d i f f e r e n t r a i l a n d T F L n e t w o r k s .
STATION NAME
STATION NAME
Station Name
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.12
W a y o u t s i g n s
C o n t e n t s
1 W a y o u t s i g n s a t i n t e r c h a n g e s m u s t i n c l u d e c l e a r d i r e c t i o n s t o t h e i n t e r c h a n g e n e t w o r k s f r o m p l a t f o r m l e v e l . W h i l s t f o r s a f e t y r e a s o n s t h e w a y o u t m u s t b e c l e a r l y l e g i b l e a t t h e r e q u i r e d v i e w i n g d i s t a n c e , t h e i n t e r c h a n g e d i r e c t i o n s s h o u l d b e a s l e g i b l e a s p o s s i b l e a n d o f e q u a l t y p e s i z e a n d e m p h a s i s .
W h e r e a p l a t f o r m h a s m o r e t h a n o n e e x i t s e r v i n g d i f f e r e n t l i n e s o r n e t w o r k s , t h e s i g n i n g m u s t p r o v i d e c l e a r d i r e c t i o n t o t h e o t h e r e x i t b e y o n d , t h i s b e i n g a n i m p o r t a n t d e c i s i o n p o i n t ( s e e e x a m p l e 1 ) .
DLR
DLR
S i g n d i r e c t i n g t o e x i t a n d a l s o i n d i c a t i n g a c c e s s t o 1 . D L R f u r t h e r a l o n g a p l a t f o r m , t h i s b e i n g t h e d e c i s i o n p o i n t b e t w e e n r o u t e s . S i g n d i r e c t i n g t o e x i t a n d s e v e r a l m o d e s , 2 . i n c o r p o r a t i n g t h e o n w a r d d i r e c t i o n t o t h e l i f t . S i g n d i r e c t i n g t o a s e p a r a t e s t a t i o n s h o u l d d i s l a y 3 . t h e s t a t i o n n a m e a n d n e t w o r k s y m b o l .
Buses
BUSES
OVERGROUND
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.13
I n t e r c h a n g e s w i t h m u l t i p l e e x i t s
C o n t e n t s
A t s t a t i o n s w i t h m o r e t h a n o n e e x i t l e a d i n g t o s e p a r a t e d e s t i n a t i o n s o n s t r e e t , c u s t o m e r s m u s t b e g i v e n s u f f i c i e n t i n f o r m a t i o n t o m a k e a n i n f o r m e d d e c i s i o n b e t w e e n r o u t e s . T h i s i n f o r m a t i o n m u s t b e p r o v i d e d a t t h e d e c i s i o n p o i n t b e t w e e n e x i t s . T h e d i f f e r e n t e x i t s m a y b e d e s i g n a t e d b y e x i t n a m e s o r e x i t n u m b e r s d e p e n d i n g o n w h i c h i s b e t t e r u n d e r s t o o d b y t h e c u s t o m e r . E x i t n a m e s a r e b e s t s u i t e d t o s t a t i o n s w h i c h h a v e t w o e n d s w h i c h a r e e a s i l y u n d e r s t o o d b y w e l l e s t a b l i s h e d t e r m s e g . T r a f a g a r S q u a r e C h a r i n g C r o s s . N a m e s c a n b e u n d e r s t o o d w i t h o u t t h e n e e d f o r s u p p o r t i n g i n f o r m a t i o n . E x i t n u m b e r s a r e u s u a l l y t h e b e t t e r o p t i o n f o r t i c k e t h a l l s w i t h s e v e r a l e x i t s , w h e r e n a m e s m a y b e u n c l e a r i n r e l a t i o n t o a s p e c i f i c d e s t i n a t i o n . N u m b e r s d o r e q u i r e s u p p o r t i n g i n f o r m a t i o n s u c h a s e x i t g u i d e s b u t a r e g e n e r a l l y m o r e e a s i l y r e m e m b e r e d . T h e f o l l o w i n g p a g e s g i v e f u t h e r g u i d a n c e o n t h e s u p p o r t i n g i n f o r m a t i o n w h i c h m a y b e d i s p l a y e d w h e n d i r e c t i n g t o s t r e e t e x i t s .
National Rail
Shopping Centre
BUSES
Buses
RIVER
Exit 2
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.14
L i n k i n g e x i t s i g n i n g w i t h L e g i b l e L o n d o n
L e g i b l e L o n d o n h a s r e d e f i n e d t h e e f f e c t i v e n e s s o f s t r e e t d i r e c t i o n a l s i g n s a n d m a p p i n g w i t h i n L o n d o n . W h e n d i r e c t i n g t o d i f f e r e n t s t a t i o n e x i t s t h e L e g i b l e L o n d o n m a p p i n g a n d o t h e r e l e m e n t s s h o u l d b e i n c o r p o r a t e d w i t h i n s i g n i n g a n d i n f o r m a t i o n u n i t s t o e n s u r e a c o h e r e n t t r a i l o f i n f o r m a t i o n f o r o n w a r d t r a v e l . A s p r e v i o u s l y s t a t e d , w h e r e s t a t i o n s h a v e s e v e r a l e x i t s t h e s e s h o u l d b e d e s i g n a t e d w i t h e x i t n a m e s o r n u m b e r s . E x i t g u i d e s d i s p l a y a l i s t o f d e s t i n a t i o n s s e r v e d b y e a c h e x i t t o g e t h e r w i t h a s t r e e t m a p t o e n a b l e c u s t o m e r s t o u n d e r s t a n d e x a c t l y w h e r e t h e y w i l l e m e r g e . T h e c u s t o m e r c a n t h e n f o l l o w a t r a i l o f s i g n s d i r e c t i n g t o t h e r e q u i r e d e x i t u s i n g t h e o v e r h e a d s i g n s w h i c h c a n b e c o n c i s e a n d l e g i b l e w i t h o u t b e i n g c l u t t e r e d b y s u p p o r t i n g i n f o r m a t i o n .
t r e e t S t a t i o nS
Exit 2
Central Parkway
Exit 1
Charing Cross Road (south) St. Martins Lane Charing Cross Road (west) Leicester Square Chinatown Cinemas Hippodrome Equinox Charing Cross Road (west) Leicester Square Chinatown
Exit 2
Charing Cross Road (east) Cranbourn Street Cambridge Circus Covent Garden Seven Dials Taxis Londons Transport Museum Photographers Gallery
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.15
E x i t g u i d e s P r i n c i p l e s
C o n t e n t s
A t T F L s t a t i o n s w i t h m u l t i p l e e x i t s , o v e r h e a d s i g n i n g w o u l d b e c o m e c l u t t e r e d a n d i l l e g i b l e i f i t i n c l u d e d a l l e x i t d e s t i n a t o n s . E x i t g u i d e s a l l o w c o m p r e h e n s i v e l i s t s o f p l a c e s t o b e a s s o c i a t e d w i t h t h e e x i t t i t l e w h i c h i s t h e n c l e a r l y d i s p l a y e d o n t h e o v e r h e a d s i g n i n g . T h e m a p p i n g f o r t h e s e g u i d e s s h o u l d b e t h e s t a n d a r d T F L L e g i b l e L o n d o n f o r m a t ( l i g h t b a c k g r o u n d ) , w i t h e x i t p o s i t i o n s c l e a r l y m a r k e d . G e n e r a l l y , L e g e i b l e L o n d o n v i l l a g e n a m e s a r e n o t s u i t a b l e a s t h e p r i m a r y n a m e s f o r e x i t s , a s t h e y m a y n o t r e l a t e w e l l t o t h e d e c i s i o n b e t w e e n e x i t s . O f t e n s e v e r a l e x i t s e m e r g e i n t h e s a m e v i l l a g e . T h e s e n a m e s m u s t h o w e v e r a p p e a r w i t h i n t h e e x i t l i s t s . T h e l i s t o f a s s o c i a t e d d e s t i n a t i o n s s h o u l d a l w a y s b e b a s e d a r o u n d t h e r e q u i r e m e n t s o f t h e c u s t o m e r w i t h o u t c o m m e r c i a l i n f l u e n c e . A s t h e m a p p i n g i n f o r m a t i o n d i s p l a y e d i s d e t a i l e d , i t w i l l r e q u i r e p e r i o d i c i c a l l y u p d a t i n g s o e x i t g u i d e s a r e p r i n t e d p a p e r w h i c h i s t h e n l a m i n a t e d a n d b o n d e d t o a n a l u m i n i u m b a c k i n g f r a m e .
L e g i b l e L o n d o n i d e n t i t y
Exit guide
Exit guide
L e g i b l e L o n d o n m a p w i t h e x i t l o c a t i o n s s h o w n
Exit 1
E x i t t i t l e s w i t h l i s t s o f p l a c e s s e r v e d
Regent Street (north) Oxford Street (east) All Souls Church (Langham Place) BBC Broadcasting House St. Georges Hotel FITZROVIA
Exit 2
Regent Street (south) Oxford Street (east) Piccadilly Circus SOHO
Exit 3
Regent Street (south) Oxford Street (west) Hanover Square New Bond Street Brook Street MAYFAIR
L e g i b i l e L o n d o n v i l l a g e n a m e s i n c o r p o r a t e d w i t h i n e x i t l i s t s
Exit 4
Regent Street (north) Oxford Street (west) The Langham Harley Street Cavendish Square London College of Fashion Royal College of Nursing University of Westminster
Southwark Street St. Thomas Street Borough Market Clink Prison Old Operating Theatre Museum Shakespeares Globe Tate Modern Vinopolis City of Wine
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.16
E x i t g u i d e s D e c i s i o n p o i n t s
Exit 3
Exit guide positions
C o n t e n t s
W h i l s t t h e s t a t i o n s h o w n i n t h i s d i a g r a m i s c o m p l e x i n t e r m s o f l a y o u t , t h e d e c i s o n b e t w e e n s t a t i o n e x i t s i s w i t h i n t h e t i c k e t h a l l l e v e l . E x i t s i g n s f r o m p l a t f o r m l e v e l s h o u l d t h e r e f o r e b e k e p t s i m p l e , d i r e c t i n g t o W a y o u t w i t h o u t a n y t h e r e q u i r e m e n t f o r a n y s e c o n d a r y t e x t . O n c e a c u s t o m e r r e a c h e s t h e t i c k e t h a l l , e x i t g u i d e s s h o u l d b e p o s i t i o n e d i n p r o m i n e n t p o s i t i o n s t o e n a b l e t h e m t o e a s i l y e s t a b l i s h t h e c o r r e c t e x i t . T h e y w i l l t h e n f o l l o w t h e o v e r h e a d s i g n s t o t h e a p p r o p r i a t e e x i t . O v e r h e a d e x i t s i g n i n g d i s p l a y i n g e x i t n u m b e r s s h o u l d a l s o d i s p l a y a s i n g l e c o n s i s t e n t p l a c e n a m e , s u c h t h a t u s e r s f a m i l i a r w i t h t h e g e n e r a l a r e a c a n l o c a t e t h e c o r r e c t e x i t w i t h o u t t h e n e e d t o s t o p a n d c o n s u l t t h e m a p .
Exit 2
Exit 1
Decision zone
Exit guide
Exit guide
Exit 1
Regent Street (north) Oxford Street (east) N i k e T o w n T o p S h o p All Souls Church (Langham Place) BBC Broadcasting House St. Georges Hotel FITZROVIA
Exit 2
Regent Street (south) Oxford Street (east) H o u s e o f F r a s e r H a m l e y s Piccadilly Circus SOHO
Exit 3
Regent Street (south) Oxford Street (west) B e n e t t o n F r e n c h C o n n e c t i o n Hanover Square New Bond Street Brook Street MAYFAIR
Exit 4
Regent Street (north) Oxford Street (west) H & M B H S J o h n L e w i s H o u s e o f F r a s e r D e b e n h a m s The Langham Harley Street Cavendish Square London College of Fashion Royal College of Nursing University of Westminster
Exit 1
Oxford Street
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.16.1 E x i t g u i d e s D e c i s i o n p o i n t s
C o n t e n t s
Exit guide
Exit guide
T h e s t a t i o n s h o w n i n t h i s d i a g r a m h a s t w o s e p a r a t e t i c k e t h a l l s , e a c h w i t h i t s o w n s e t o f e x i t s . T h e e x i t p o i n t s a r e a c o n s i d e r a b l e d i s t a n c e a p a r t s o i t i s v e r y i m p o r t a n t t h a t t h e c u s t o m e r m a k e s t h e r i g h t d e c i s i o n b e t w e e n e x i t s . A s t h i s d e c i s i o n i s a t p l a t f o r m l e v e l , t h e e x i t g u i d e s n e e d t o b e p o s i t i o n e d w i t h i n t h e l o w e r c o n c o u r s e s t o p r o v i d e c o m p r e h e n s i v e s u p p o r t i n g i n f o r m a t i o n .
London Bridge Exit
London Bridge Station London Bridge City Pier Taxis Duke Street Hill Tooley Street City Hall Guys Hospital London Bridge Hospital Southwark Crown Court Britain at War Experience Hays Galleria HMS Belfast London Bridge Experience London Dungeon Southwark Playhouse Unicorn Theatre
Decision zone
London Bridge
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.17
E x i t g u i d e s O t h e r n e t w o r k s
C o n t e n t s
A s L e g i b l e L o n d o n a n d C y c l e H i r e s i g n s a r e b e i n g f i t t e d a r o u n d N a t i o n a l R a i l a n d o t h e r s t a t i o n s , e x i t g u i d e s d i s p l a y i n g c o n s i s t e n t m a p s s h o u l d b e c o n s i d e r e d w h e n p l a n n i n g s i g n i n g a t s t a t i o n s w i t h s e v e r a l s t r e e t e x i t s . T h e L e g i b l e L o n d o n m a p m a y b e u s e d i n l i g h t o r d a r k b a c k g r o u n d v e r s i o n s t o s u i t t h e c o r p o r a t e s t y l e o f t h e n e t w o r k . T h e f o r m a t o f t h e s i g n p a n e l a n d d i r e c t i o n s s h o u l d f o l l o w t h e e x i t g u i d e w a y f i n d i n g p r i n c i p l e s b u t b e v i s u a l l y c o n s i s t e n t w i t h t h e s t a t i o n d i r e c t i o n a l s i g n i n g . A n e x a m p l e o f h o w t h i s m a y b e a r r a n g e d i s i l l u s t r a t e d o p p o s i t e . E x i t d e s i g n a t i o n m u s t b e c o n s i s t e n t w i t h s t a t i o n d i r e c t i o n a l s i g n i n g , a n d t h e e x i t n a m e s o r n u m b e r s s h o u l d b e c l e a r l y s h o w n o n t h e m a p . G e n e r a l l y e x i t g u i d e s w i t h i n e n c l o s e d s t a t i o n a r e a s s h o u l d u s e n o r t h u p m a p s , t h e h e a d s u p v e r s i o n s b e i n g i n t r o d u c e d o n c e o u t s i d e t h e s t a t i o n w h e r e t h e c u s t o m e r c a n v i s u a l l y o r i e n t a t e w i t h i n t h e s u r r o u n d i n g a r e a . P a n e l c o n s t r u c t i o n s h o u l d b e s u c h t h a t m a p s a r e p r i n t e d o n v i n y l t o e n s u r e u p d a t i n g i n f o r m a t i o n c a n b e p e r i o d i c a l l y u p d a t e d a t m i n i m a l c o s t .
L e g i b l e L o n d o n i d e n t i t y
Exit guide
L e g i b l e L o n d o n m a p w i t h e x i t l o c a t i o n s s h o w n
E x i t t i t l e s w i t h l i s t s o f p l a c e s s e r v e d
Exit 1
Xxxxxx Xxxx Xxxxxxx Xxxxx Xxxx Xxxx Xxxxxxxx
Exit 2
Xxxxxx Xxxx Xxxxxxx Xxxxx Xxxx Xxxx Xxxxxxxx
Exit 3
L e g i b i l e L o n d o n v i l l a g e n a m e s i n c o r p o r a t e d w i t h i n e x i t l i s t s
Xxxxxx Xxxx Xxxxxxx Xxxxx Xxxx Xxxx Xxxxxxxx
Exit 4
Xxxxxx Xxxx Xxxxxxx Xxxxx Xxxx Xxxx Xxxxxxxx
5 Exit
xxxxxxX xxxX xxxxxX xxxX xxxxX xxxxxxxX xxxX
M a p a n d g r a p h i c a r e i l l u s t r a t i v e o n l y a n d d o n o t r e p r e s e n t a c t u a l l a y o u t
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.18
S i g n i n g t o b u s s e r v i c e s
C o n t e n t s
W h e r e b u s s t o p s a r e c o n s i d e r e d a v i a b l e i n t e r c h a n g e s e r v i c e f r o m s t a t i o n s , t h e b u s i n f o r m a t i o n s h o u l d b e i n c o r p o r a t e d w i t h i n t h e s i g n i n g a t s t a t i o n e x i t p o i n t s a s s h o w n . C a r e s h o u l d b e t a k e n t o e n s u r e t h e t o w a r d s d e s t i n a t i o n s a r e i d e n t i c a l t o t h o s e d i s p l a y e d o n t h e r e l e v a n t b u s s t o p . S t o p l e t t e r s s h o u l d a l w a y s b e s h o w n a s w h i t e c a p i t a l s w i t h i n a r e d d i s c . W h e r e t h e i n c l u s i o n o f b u s i n f o r m a t i o n m a y c o m p r o m i s e t h e l e g i b i l i t y o f a s i g n l a y o u t a s i n g l e B u s e s h e a d e r s h o u l d b e i n c l u d e d a t t h e s a m e t y p e s i z e a s o t h e r d i r e c t i o n s , w i t h t h e s e r v i c e i n f o r m a t i o n a t a s m a l l e r t y p e s i z e b e l o w , t h e t e r m B u s e s b e i n g t h e e l e m e n t t o b e u n d e r s t o o d a t d i s t a n c e . W h e r e a l l b u s s e r v i c e s a r e i n o n e d i r e c t i o n , o n l y t h e t e r m B u s e s ( w i t h s y m b o l s ) s h o u l d b e d i s p l a y e d , w i t h n o r e f e r e n c e t o i n d i v i d u a l s t o p s .
L o c a l a t t r a c t i o n
5 m i n u t e s
BUSES
I n t e r c h a n g e s t a t i o n
1 0 m i n u t e s
Buses towards
S t o pS t o p
BUSES
Buses towards
D e s t i n a t i o n o n e D e s t i n a t i o n t w o
B C
D e s t i n a t i o n t h r e e
B u s s t o p l e t t e r
B u s s t o p n a m e D i r e c t i o n o f t r a v e l R o u t e s s e r v e d
Buses
Towards
BUSES
Stop
A D F E B
Destination one and two Destination three Destination four and five Destination six and seven Destination eight
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.19
S i g n i n g t o b u s s e r v i c e s R o u t e c h a n g e s
C o n t e n t s
B u s s t o p s a n d r o u t e s d o c h a n g e f r o m t i m e t o t i m e s o i t i s e s s e n t i a l w h e n i n c o r p o r a t i n g b u s s e r v i c e d i r e c t i o n s w i t h i n e x i t s i g n i n g t h a t w e h a v e t o m e a n s t o a m e n d t h e i n f o r m t i o n w i t h o u t o v e r l a y s . T F L s i g n s h a v e v i t r e o u s e n a m e l s i g n f a c e s w h i c h a r e h a v e e x c e l l e n t p e r f o r m a n c e p r o p e r t i e s b u t a r e e x p e n s i v e t o a m e n d . B u s i n f o r m a t i o n s h o u l d t h e r e f o r e b e a p p l i e d v i n y l t o a l l o w t h e g r a p h i c s t o b e s t r i p p e d a n d r e a p p l i e d w h e n c h a n g e s a r e r e q u i r e d . T o e n s u r e t h e f i n i s h d o e s n o t a p p e a r a s a n o b v i o u s v i n y l o v e r l a y , c u t v i n y l s h o u l d a l w a y s b e a p p l i e d w i t h o u t a w h i t e b a c k g r o u n d . S i g n i n g w i t h c u t v i n y l t e x t s h o u l d g e n e r a l l y b e f i t t e d a b o v e 2 m t o a v o i d g r a p h i c s b e i n g s u b j e c t t o w e a r o r v a n d a l i s m .
Green Street
Stop
A D
P l a i n w h i t e v i t r e o u s e n a m e l
ree
eet r t nS
s ard w D p to l Sto s e a s t i u B osp A s d H r a e e D tow l lleg Lan s Co Mill e a g Bus ospit n o L H ge Lane e l l Co Mill g A p p l i e d e x t e r i o r Lon
BU SE S BU SE S
p Sto A
g r a d e c u t v i n y l
P e r m a n e n t f i r e d v i t r e o u s e n a m e l g r a p h i c
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.20
V i e w i n g d i s t a n c e s
Contents
T h i s c h a r t s h o w s t h e d i s t a n c e a t w h i c h c e r t a i n s i z e s o f l e t t e r i n g c a n b e r e a d b y a p e r s o n w i t h a v e r a g e e y e s i g h t . T h e d a t a o b t a i n e d s h o u l d b e u s e d t o d e t e r m i n e t h e m i n i m u m l e t t e r s i z e f o r a n y s p e c i f i c s i g n . O t h e r c o n s i d e r a t i o n s s u c h a s a r c h i t e c t u r a l f e a t u r e s o r v i s u a l c o n t i n u i t y , m a y i n f l u e n c e t h e c h o i c e o f l e t t e r s i z e b u t t h e o p t i m u m s i z e s h o u l d b e u s e d w h e r e v e r p o s s i b l e . T h e l e t t e r c o d e s r e f e r t o s t a n d a r d T F L t y p e s i z e s f o r g e n e r a l g u i d a n c e o n l y .
2 1 0 S i z e A + 2 0 0 1 9 0 1 8 0 1 7 0 S i z e A C a p h e i g h t i n m i l l i m e t r e s
x h e i g h t
1 6 0 1 5 0 1 4 0 1 3 0 1 2 0 S i z e B 1 1 0 1 0 0 9 0 S i z e C 8 0 7 0 6 0 S i z e D 5 0 S i z e E 4 0
C a p h e i g h t
S i z e F 3 0 S i z e G 2 0 1 0 0 6 . 2 1 2 1 6 . 2 2 4 . 5 3 2 . 5 4 9 6 0 . 8 8 . 3 S i g n d i s t a n c e i n m e t r e s
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
3.21
M a i n t a i n i n g c l e a r s i g h t l i n e s
Contents
F o r s t a t i o n s i g n i n g t o b e e f f e c t i v e i t e s s e n t i a l t h a t c u s t o m e r s c a n s e e t h e s i g n s f r o m t h e a p p r o p r i a t e p o i n t o n t h e p l a t f o r m o r c o n c o u r s e . T h e p o s i t i o n o f s i g n s o n p l a t f o r m s i s g e n e r a l l y f i x e d b y t h e a c t u a l l o c a t i o n s o f e x i t p a s s a g e s t h e r e m a y b e l i m i t e d l a t e r a l f l e x i b i l i t y . T o a v o i d d e p a r t u r e i n d i c a t o r s o r a n y o t h e r e q u i p m e n t o b s c u r i n g t h e v i e w o f d i r e c t i o n a l s i g n s c l e a r e x c l u s i o n z o n e s s h o u l d b e e s t a b l i s h e d a n d o b s e r v e d . T h e s p e c i f i c d i s t a n c e r e q u i r e d b e t w e e n e l e m e n t s w i l l d e p e n d o n t h e h e a d r o o m a n d t h e v i e w i n g d i s t a n c e . T h e t a b l e s h o w n o n t h i s p a g e p r o v i d e s g u i d a n c e a s t o m i n i m u m d i s t a n c e s r e q u i r e d f o r s p e c i f i c s i t u a t i o n s . W h e r e t h e s e d i s t a n c e s c a n n o t b e a c h i e v e d b y m o v i n g e q u i p m e n t , a d d i t i o n a l r e p e a t e d s i g n s s h o u l d b e c o n s i d e r e d .
S i g n
Exclusion zone
Sightlines
Eye level (1.7m) Maximum viewing distance set by end of platform or position of repeater sign
T able of minimum sign/equipment spacing Common headroom in metres 3.0 2.9 2.8 2.7 2.6 2.5 2.4 2.3 2.1 2.2 2.4 2.6 2.8 3 3.3 3.6 10 4.2 4.5 4.8 5 5.6 6 6.5 7 .3 20 6.3 6.7 7 7 .5 8.4 9 10 11 8.5 9 9.5 10 11 12 13 14.5 10.5 11 12 12.5 14 15 16.5 18.5 13 13.5 14 15.5 16.5 18 20 22 15 15 16.5 18 19.5 21 23 25 17 18 19 20.5 22 24 26.5 29 19 20 21 23 25 27 30 33 90 21 22 24 26 28 30 33 37 100
Sign height = .35m Eye level =1.7m
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5
R e f e r e n c e s a n d c o n t a c t s
Contents
P l e a s e r e f e r t o t h e f o l l o w i n g d o c u m e n t s f o r a d d i t i o n a l g u i d a n c e o n t h e c o r r e c t d e s i g n a n d a p p l i c a t i o n o f s i g n s : L o n d o n U n d e r g r o u n d S i g n s M a n u a l L o n d o n B u s e s S i g n a g e a n d D i s p l a y G u i d e l i n e s L o n d o n O v e r g r o u n d S i g n s S t a n d a r d D o c k l a n d s L i g h t R a i l w a y S i g n s S t a n d a r d L o n d o n R i v e r S e r v i c e s S i g n s S t a n d a r d L o n d o n T r a m l i n k S i g n s S t a n d a r d T F L P i c t o g r a m S t a n d a r d T F L L i n e D i a g r a m S t a n d a r d T F L C o l o u r S t a n d a r d T F L S t r e e t M a p S t a n d a r d N o t e t h a t t h e A s s o c i a t i o n o f T r a i n O p e r a t i n g C o m p a n i e s ( A T O C ) , i n d i v i d u a l t r a i n o p e r a t i n g c o m p a n i e s a n d N e t w o r k R a i l a l s o i s s u e g u i d e l i n e s a n d s t a n d a r d s f o r t h e i r s i g n i n g . P l e a s e c o n t a c t t h e r e l e v a n t o r g a n i s a t i o n f o r f u r t h e r i n f o r m a t i o n .
If you have any queries about information within this standard, please contact TfL Corporate Design: Phone 020 7126 4462 (Internal 64462) References made to other design standards within this document can be found on the TfL website: t?.gov.uk/corporatedesign
I n t e r c h a n g e s i g n i n g s t a n d a r d I s s u e 5