CBC Events Management NC III

COMPETENCY-BASED CURRICULUM
Sector:
TOURISM
Qualification:
EVENTS MANAGEMENT NC III

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
East Service Road, South Superhighway, Taguig, Metro Manila
TABLE OF CONTENTS
Page A._Course Design......................................................................................... !" #._Modules o$ %nstruction.........................................................................&! '' ___ #AS%C C(MPETE)C%ES......................................................................& o *eading wor+place co,,unication.................................-! o *eading s,all tea,........................................................ .! / o Developing and practicing negotiation s+ills.................. "!.' o Solving wor+place pro0le, related to wor+ activities .... !.1 o 2sing ,athe,atical concept and techni3ue................../!.o 2sing relevant technologies......................................... .4!5. C(MM() C(MPETE)C%ES..............................................................55 o Rostering sta$$................................................................51!5" o Controlling and ordering stoc+.......................................5&!1. o Training s,all groups....................................................15!1& o Esta0lishing and conducting 0usiness relationships.....1-!/. Core Co,petencies............................................................................./5 o Planning and developing event proposal or 0id............/1!/o Developing an event concept......................................../4!" o Developing an event progra,........................................".!"/ o Selecting event venue and site......................................""!"4 o Developing and updating event industry +nowledge.....&'!&o Providing on!site event ,anage,ent service...............&4!-& o Developing and updating +nowledge on protocol..........--!45 o Managing contractors $or indoor events......................41! ''
COURSE DESIGN
C(2RSE T%T*E )(M%)A* D2RAT%() 72A*%8%CAT%() 6 6 6 EVENTS MANAGEMENT SERVICES 108 hours NC III
C(2RSE DESCR%PT%() 6 This course is designed to enhance the +nowledge, s+ills, 0ehavior and ,otivations in EVENTS MANAGEMENT SERVICES NC III in accordance with industry standards. %t covers the core co,petencies re3uired $or the )C%%% level. E)TR9 RE72%REME)TS 6 There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
C#C Events Manage,ent )C %%%
COURSE STRUCTURE:
BASIC COMPETENCIES
(20 hours)
UNIT OF COMPETENC MODULE TITLE LEARNING OUTCOMES NOMINAL DURATION
. *ead wor+place co,,unication
. *eading wor+place co,,unication
. . . .. . .5
.. *ead s,all tea,
.. *eading s,all tea,
.. . .. .. .. .5 .. .1
5. Develop and practice negotiation s+ills 1. Solve wor+place pro0le,s related to wor+ activities /. 2se ,athe,atical concepts and techni3ues ". 2se relevant technologies
5. Developing and practicing negotiation s+ills 1. Solving wor+ place pro0le,s related to wor+ activities /. 2sing ,athe,atical concepts and techni3ues ". 2sing relevant technologies
5. . 5. .. 5. .5 1. . 1. .. 1. .5 /. . /. .. /. .5 ". . ". .. ". .5
Co,,unicate in$or,ation a0out wor+place processes *ead wor+place discussions %denti$y and co,,unicate issues arising in the wor+place Provide tea, leadership. Assign responsi0ilities a,ong ,e,0ers Set per$or,ance e:pectation $or tea, ,e,0ers Supervise tea, per$or,ance %denti$y relevant in$or,ation in planning negotiations Participate in negotiations Docu,ent areas $or agree,ent E:plain the analytical techni3ues %denti$y the pro0le, Deter,ine the possi0le cause;s o$ the pro0le, %denti$y ,athe,atical tools and techni3ues to solve pro0le, Apply ,athe,atical procedures;solution Analy<e results Study;select appropriate technology Apply relevant technology Maintain;enhance relevant technology
1 hours
. hours
1 hours
1 hours
. hours
1 hours
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COMMON COMPETENCIES
(2! hours)
. Roster sta$$ .. Control and order stoc+
. ..
Rostering sta$$ Controlling and ordering stoc+
. . . .. .. . .. .. .. .. .. .5 .1 ./
5. Train s,all groups
5.
Training s,all groups
5. . 5. .. 5. .5 5. .1 1. . 1. .. 1. .5 1. .1
1. Esta0lish and conduct 0usiness relationships
1.
Esta0lishing and conducting 0usiness relationships
Develop and i,ple,ent sta$$ rosters Maintain sta$$ records Maintain stoc+ levels and records Process stoc+ orders Mini,i<e stoc+ losses 8ollow!up orders (rgani<e and ad,inister stoc+s Prepare $or training Deliver training Provide opportunities $or practices Review training Esta0lish and conduct 0usiness relationships Conduct negotiations Ma+e $or,al 0usiness agree,ents 8oster and ,aintain 0usiness relationships
" hours " hours
" hours
" hours
CORE COMPETENCIES
("! hours)
. Plan and develop event proposal or 0id
Planning and developing event proposal or 0id Developing an event concept Developing an event progra,
.. Develop an event concept 5. Develop an event progra,
..
5.
1. Select event venue and site
1.
Selecting event venue and site
. . %nterpret event 0rie$ . .. Develop proposal and 0id details . .5 Develop 0id ,aterials . .1 Su0,it or present the 0id or proposal on ti,e .. . %denti$y overall event o0>ectives and scope .. .. Esta0lish event concept, the,e and $or,at 5. . %denti$y con$erence o0>ectives 5. .. Design con$erence progra, 5. .5 8inali<e progra, details 1. . Analy<e venue or site re3uire,ents 1. .. Source event venues or
- hours
- hours
- hours
- hours
!5!
UNIT OF COMPETENC
MODULE TITLE
LEARNING OUTCOMES
NOMINAL DURATION
/. Develop and update event industry +nowledge
/.
Developing and updating event industry +nowledge
". Provide on!site ". event ,anage,ent services
Providing on! site event ,anage,ent services
&. Develop and update +nowledge on protocol
&.
Developing and updating +nowledge on protocol
-. Manage contractors $or indoor events
-.
Managing contractors $or indoor events
sites 1. .5 Con$ir, venue or site arrange,ents /. . Source and apply in$or,ation on the structure and operation o$ the event industry /. .. Source and apply in$or,ation on the ethical and legal issues $or the event industry /. .5 Source and apply in$or,ation on event industry technology /. .1 2pdate event industry +nowledge ". . Prepare $or on!site ,anage,ent ". .. (versee ,eeting;event set!up ". .5 Monitor ,eeting;event operation ". .1 (versee ,eeting;event 0rea+down &. . See+ in$or,ation on appropriate protocol procedures into wor+ activities &. .. %ntegrate appropriate protocol procedures into wor+ activities &. .5 2pdate +nowledge o$ protocol -. . %denti$y event operational re3uire,ents -. .. Source contractors -. .5 Monitor contractors
- hours
- hours
- hours
- hours
RES(2RCES6 ! ! ! ! ! 8AC%*%T%ES ?or+shop *a0oratory Audio!visual roo, *ecture roo, Storage;stoc+ roo,
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! ! ! ! ! ! ! ! ! unit . units unit unit unit unit unit unit . sets BNOTE6
E72%PME)T Co,puter with internet connection @ *CD pro>ector Two!way radio Mo0ile phone Telephone 8a: Machine Ca,era Aideo ca,era Microphone 8irst aid +it %,ple,entation o$ the training progra, can 0e ,ade possi0le through a M(A 0etween the Training school and %ndustry $or the use o$ the $acilities. This is in response to the li,itations o$ schools due to high cost o$ e3uip,ent. S2PP*%ES ! ! ! ! ! ! #allpen Calculator Pencil Record 0oo+ 8irst aid +it Sa,ple o$ guests;delegate docu,ents and reports invoices credit notes receipts service vouchers con$ir,ation letters in$or,ation pac+s sponsor advertise,ents. pay,ent status details o$ pre 0oo+ed sessions travel and touring arrange,ents acco,,odation details special re3uests $urther action re3uired at venue RES(2RCES;MA)2A*S ! ! ! ! ! plan #oo+s Aideos Co,puter Re$erences ?e0sites D(T updated regional situationer reports, statistics @ ,ar+eting
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ASSESSME)T METC(DS6 C(2RSE DE*%AER96 Droup discussion De,onstration 8il, viewing Modular instruction Practical application Reporting %ndustry i,,ersion E!learning ?ritten e:a,ination Practical de,onstration Direct o0servation Cands!on
TRA%)ERES 72A*%8%CAT%()S Must 0e a holder o$ )C %%% or e3uivalent relevant 3uali$ication Must have undergone training on Training Methodology %% FTM %%G or e3uivalent trainersE training progra, Duly *icensed and D(T Accredited Tour Duide Must 0e co,puter!literate Must 0e physically and ,entally $it BMust have at least . years >o0;industry e:perience B (ptional. (nly when re3uired 0y the hiring institution. Re$erence6 TESDA #oard Resolution )o. .''1 '5
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MODULES OF INSTRUCTION
BASIC COMPETENCIES
EVENT MANAGEMENT NC III
#AS%C C(MPETE)C9
COMMUNICATIONS LEAD #OR$PLACE COMUNICATION LEADING #OR$PLACE COMMUNICATION This ,odule covers the +nowledge, s+ills and attitudes re3uired to prepare di$$erent reports re3uired in the wor+place. 1 hours )C %%%
2)%T (8 C(MPETE)C9 6 M(D2*E T%T*E 6
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Co,,unicate in$or,ation a0out wor+place processes. *(.. *ead wor+place discussions. *(5. %denti$y and co,,unicate issues arising in the wor+place.
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LO1% COMMUNICATE INFORMATION ABOUT #OR$PLACE PROCESSES ASSESSME)T CR%TER%A6 . .. 5. 1. /. ". Appropriate co,,unication ,ethod is selected. Multiple operations involving several topic areas are co,,unicated. 7uestions are used to gain e:tra in$or,ation. Correct sources o$ in$or,ation are identi$ied. %n$or,ation is selected and se3uenced correctly when re3uired. Aer0al and written reporting are ,aintained in 0oth $a,iliar and un$a,iliar situations.
C()TE)TS6 Method o$ co,,unication Co,,unication s+ills Co,,unication tools 7uestioning techni3ues
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Si,ulated wor+place environ,ent Co,,unication tools Aariety o$ in$or,ation
METC(D(*(D%ES6 Discussion Role play #rainstor,ing
ASSESSME)T METC(DS6 Direct o0servation %nterview
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LO2% LEAD #OR$PLACE DISCUSSIONS ASSESSME)T CR%TER%A6 . Responses to wor+place issues are sought. .. Response to wor+place issues are provided when sought. 5. Constructive contri0utions are ,ade to wor+place discussion on such issues as production, 3uality and sa$ety. 1. Doals and ai,s o$ actions under ta+en in the wor+place are co,,unicated. C()TE)TS6 Method;techni3ues o$ discussion Cow to lead discussion Cow to solicit response
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Si,ulated wor+place environ,ent Co,,unication tools Aariety o$ in$or,ationEs
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LO&% IDENTIF AND COMMUNICATE ISSUES ARISING IN T'E #OR$PLACE ASSESSME)T CR%TER%A6 . %ssues and pro0le,s are identi$ied as they arise. .. %n$or,ation regarding pro0le,s and issues are organi<ed coherently to ensure clear and e$$ective co,,unication. 5. Dialog is initiated with appropriate personnel. 1. Co,,unication pro0le,s and issues are addressed as they arise. C()TE)TS6 %denti$y pro0le,s and issues (rgani<ing in$or,ation on pro0le, and issues Relating pro0le,s and issues Co,,unication 0arriers a$$ecting wor+place discussions.
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Si,ulated wor+place environ,ent Co,,unication tools Aariety o$ in$or,ationEs
#AS%C C(MPETE)C9
TEAM #OR$ LEAD SMALL TEAM LEADING SMALL TEAM This ,odule covers the +nowledge, s+ills and attitudes re3uired to lead s,all tea, including setting and ,aintaining tea, and individual per$or,ance standard. . hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Provide tea, leadership. *(.. Assign responsi0ilities a,ong ,e,0ers. *(5. Set per$or,ance e:pectation $or tea, ,e,0ers. *(1. Supervise tea, per$or,ance.
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LO1% PROVIDE TEAM LEADERS'IP% ASSESSME)T CR%TER%A6 . ?or+ re3uire,ents are identi$ied and prescri0ed to ,e,0ers. .. Reasons $or instructions and re3uire,ents are properly disse,inated to tea, ,e,0ers. 5. Tea, ,e,0ers 3uestions, pro0le,s, concerns are recogni<ed, discussed and dealt accordingly. C()TE)TS6 Co,,unication s+ills re3uired $or leading s,all tea, S+ills and techni3ues in pro,oting tea, 0uilding )egotiating s+ills 2p to date disse,ination o$ instruction and re3uire,ents to ,e,0ers. Art o$ listening and treating individual tea, ,e,0ers concern
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 *earning ,aterials - tea, 0uilding ,anual - catalogs - 0rochures Si,ulated tea,
METC(D(*(D%ES6 Traditional;lecture De,onstration Case studies
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LO2% ASSIGN RESPONSIBILITIES AMONG MEMBERS% ASSESSME)T CR%TER%A6 . Duties and responsi0ilities are allocated in respect to the s+ills, +nowledge and attitudes o$ every tea, ,e,0er. .. Duties are allocated having regard to individual pre$erence, do,estic and personal considerations. 5. Duties and responsi0ilities o$ each ,e,0er are properly identi$ied and de$ined. C()TE)TS6 Duties and responsi0ilities o$ each tea, ,e,0er S+ills in identi$ying individual s+ills ,+nowledge and attitude as 0asis $or allocating responsi0ilities Hnowledge in identi$ying each tea, ,e,0er duties and responsi0ilities
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 *earning ,aterials - relevant legal re3uire,ents - ,anuals
METC(D(*(D%ES6 Traditional;lecture De,onstration
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LO&% SET PERFORMANCE E(PECTATION FOR TEAM MEMBERS ASSESSME)T CR%TER%A6 . Per$or,ance e:pectations are esta0lished 0ased on client needs and according to assigned re3uire,ents. .. Per$or,ance e:pectations are 0ased on individual tea, ,e,0erEs duties and responsi0ilities. 5. Per$or,ance e:pectations are discussed and disse,inated to individual tea, ,e,0er. C()TE)TS6 Hnowledge and s+ills in setting individual per$or,ance target;e:pectation Tea, ,e,0ers duties and responsi0ilities E,ployee policies and procedures De$ining per$or,ance e:pectations criteria
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Per$or,ance e:pectation wor+sheet Relevant legal re3uire,ents
METC(D(*(D%ES6 Traditional;lecture De,onstration Case studies
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LO!% SUPERVISE TEAM PERFORMANCE ASSESSME)T CR%TER%A6 . Monitor tea, ,e,0erEs per$or,ance in respect to the de$ined per$or,ance criteria. .. Provide tea, ,e,0ers with $eed0ac+, positive support and advice on strategies to overco,e any di$$iculties. 5. %n$or, tea, ,e,0ers o$ any changes in the priority allocated to assign,ent or tas+. 1. Provide co,,unication $ollow!up on all issues a$$ecting the tea,. C()TE)TS6 Hnowledge and s+ills in ,onitoring tea, ,e,0er per$or,ance Monitoring tea, operation to ensure client needs and satis$action Methods o$ ,onitoring per$or,ance %n$or,al;$or,al counseling s+ills
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Per$or,ance e:pectation wor+sheet Relevant legal re3uire,ents
METC(D(*(D%ES6 Traditional;lecture De,onstration Modular
ASSESSME)T METC(DS6 ?ritten e:a,ination Direct o0servation
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DEVELOP AND PRACTICE NEGOTIATION S$ILLS DEVELOPING AND PRACTICING NEGOTIATION S$ILLS This ,odule covers the s+ills, +nowledge and attitudes re3uired to collect in$or,ation in order to plan and participate in the negotiation. 1 hours
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students; trainees will 0e a0le to6 *( . %denti$y relevant in$or,ation in planning negotiations *(.. Participate in negotiations *(5. Docu,ent areas $or agree,ent
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LO1% IDENTIF RELEVANT INFORMATION IN PLANNING NEGOTIATIONS ASSESSME)T CR%TER%A6 . %n$or,ation in preparation $or negotiation is identi$ied and included in the plan .. %n$or,ation on creating non ver0al environ,ents $or positive negotiations is identi$ied and included in the plan 5. %n$or,ation on di$$erent 3uestioning techni3ues is identi$ied and included in the plan C()TE)TS6 #ac+ground in$or,ation on other parties to the negotiation (0serving di$$erences 0etween content and process %denti$ying 0argaining in$or,ation Applying strategies to ,anage process Applying steps in negotiating process Strategies to ,anage con$lict Steps in negotiating process
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Pertinent docu,ents Si,ulated wor+place Prepared recipes Paper and pencil Calculator Cands out
METC(D(*(D%ES6 *ecturette Role playing practical e:ercises
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LO2% PARTICIPATE IN NEGOTIATIONS ASSESSME)T CR%TER%A6 . Criteria $or success$ul outco,e are agreed upon 0y all parties .. Desired outco,e o$ all parties are considered 5. Appropriate language is used throughout the negotiation C()TE)TS6 Decision ,a+ing and con$lict resolution strategies procedures Pro0le, solving strategies on how to deal with une:pected 3uestions and attitudes during negotiation #ac+ground in$or,ation on other parties to the negotiation (0serving di$$erences 0etween content and process
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Pertinent docu,ents Si,ulated wor+place Supplies Paper and pencil Calculator Cands out
ASSESSME)T METC(DS6 ?ritten test; 3uestioning De,onstration
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LO&% DOCUMENT AREAS FOR NEGOTIATION ASSESSME)T CR%TER%A6 . .. 5. 1. The issues and processes are docu,ented and agreed upon 0y all parties Possi0le solutions are discussed and their via0ility assessed Areas $or agree,ent are con$ir,ed and recorded 8ollow!up action is agreed upon 0y all parties
C()TE)TS6 Procedure in docu,enting negotiations Managing in$or,ation 8iling docu,ents
C()D%T%()S6 The students; trainees ,ust 0e provided with the $ollowing6 Pertinent docu,ents Si,ulated wor+place Supplies Paper and pencil Calculator Cands out
ASSESSME)T METC(DS6 ?ritten test; 3uestioning De,onstration
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#AS%C C(MPETE)C9
PROBLEM SOLVING SOLVE #OR$PLACE PROBLEM RELATED TO #OR$ ACTIVITIES IDENTIF ING ) DETERMINING FUNDAMENTAL CAUSE OF PROBLEM This ,odule e:presses the co,petency re3uired to apply pro0le, solving techni3ues to identi$y;deter,ine $unda,ental cause pro0le,. 1 hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . E:plain the analytical techni3ues. *(.. %denti$y the pro0le,. *(5. Deter,ine the possi0le cause;s o$ the pro0le,.
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LO1% E(PLAIN T'E ANAL TICAL TEC'NI*UES ASSESSME)T CR%TER%A6 . %,portance and application o$ analytical techni3ues are e:plained. .. Analytical techni3ues such as 0rainstor,ing, cause and e$$ects diagra,s, PARET( analysis, S?(T analysis, DA)T chart, PERT CPM @ graphs, and scatter gra,s are de$ined. C()TE)TS6 (0servation, investigation @ analytical techni3ues #rainstor,ing Cause and e$$ect diagra,s PARET( analysis S?(T analysis DA)T chart PERT CPM @ graph SCATTERDRAMS
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Coursewares *earning ,aterials;guides Co,puter (CP
METC(D(*(D%ES6 Direct o0servation Si,ulation ;role playing Case studies
ASSESSME)T METC(DS6 ?ritten Practical;per$or,ance test
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LO2% IDENTIF T'E PROBLEM% ASSESSME)T CR%TER%A6 . Aariances are identi$ied $ro, nor,al operating para,eters and product 3uality. .. E:tent, cause, and nature o$ the pro0le, are de$ined 0ased on o0servation, investigation and analytical techni3ues. 5. Pro0le,s are clearly stated and speci$ied. C()TE)TS6 )or,al operating para,eters @ product 3uality %denti$ying @ clari$ying the nature o$ pro0le, Application o$ analytical techni3ues
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Coursewares *earning ,aterials;guides Co,puter (CP
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LO&% DETERMINE T'E POSSIBLE CAUSE)S OF T'E PROBLEM ASSESSME)T CR%TER%A6 . Possi0le cause;s o$ pro0le, are identi$ied 0ased on e:perience @ the use o$ pro0le, solving tools;analytical techni3ues. .. Possi0le cause state,ents are developed. 5. 8unda,ental causes are e:plained. C()TE)TS6 )on!routine process and 3uality pro0le,s Tea,wor+ and wor+ allocation pro0le, Sa$ety and e,ergency situations and incidents
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 CoursewareEs *earning ,aterials;guides Co,puter (CP
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USE MAT'EMATICAL CONCEPTS AND TEC'NI*UES USING MAT'EMATICAL CONCEPTS AND TEC'NI*UES This ,odule covers the +nowledge, s+ills and attitudes re3uired in the application o$ ,athe,atical concepts and techni3ues. . hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ the ,odule, the learner;students ,ust 0e a0le to6 *( . %denti$y ,athe,atical tools and techni3ues to solve pro0le,s. *(.. Apply ,athe,atical procedure;solution. *(5. Analy<e results.
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LO1% IDENTIF MAT'EMATICAL TOOLS AND TEC'NI*UES TO SOLVE PROBLEMS% ASSESSME)T CR%TER%A6 . Pro0le, areas 0ased on given condition are identi$ied. .. Mathe,atical techni3ues 0ased on the given pro0le, are selected. C()TE)TS6 8our 8unda,ental (perations Steps in solving a pro0le, Standard $or,ulas Conversion Measure,ent
C()D%T%()6 The students;learners ,ust 0e provided with the $ollowing6 Manuals Cand!outs Pro0le, set Conversion ta0le Ta0le o$ $or,ulas Measuring tools
METC(D(*(D%ES6 *ecturette Sel$!paced instruction Droup discussion
ASSESSME)T METC(DS6 ?ritten De,onstration
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LO2% APPL MAT'EMATICAL PROCEDURE)SOLUTION ASSESSME)T CR%TER%A6 . Mathe,atical techni3ues 0ased on the pro0le, identi$ied are applied. .. Mathe,atical co,putations are per$or,ed to the level o$ accuracy re3uired $or the pro0le,. 5. Results o$ ,athe,atical co,putation 0ased on >o0 re3uire,ents is deter,ined and veri$ied. C()TE)TS6 Pro0le,!0ased 3uestions Esti,ation 2se o$ ,athe,atical tools and standard $or,ulas Mathe,atical techni3ues
C()D%T%()6 The students;learners ,ust 0e provided with the $ollowing6 Manuals Cand!outs Calculator Measuring tools;devices Case pro0le,s
METC(D(*(D%ES6 *ecturette Sel$!paced instruction Droup discussion Practical wor+ approach
ASSESSME)T METC(DS6 ?ritten (ral %nterview
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LO&% ANAL +E RESULTS ASSESSME)T CR%TER%A6 . Results o$ application 0ased on e:pected and re3uired speci$ications and outco,e is reviewed. .. Appropriate action in case o$ error is applied. C()TE)TS6 8our 8unda,ental (perations Steps in solving a pro0le, Standard $or,ulas Conversion Measure,ent
C()D%T%()6 The students;learners ,ust 0e provided with the $ollowing6 Manuals Cand!outs Pro0le, set Conversion ta0le Ta0le o$ $or,ulas Measuring tools
METC(D(*(D%ES6 *ecturette Sel$!paced instruction Droup discussion Research study
ASSESSME)T METC(DS6 ?ritten (ral
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USE RELEVANT TEC'NOLOGIES USING RELEVANT TEC'NOLOGIES This ,odule covers the +nowledge, s+ills and attitudes re3uired in selecting, sourcing and applying appropriate and a$$orda0le technologies in the wor+place. 1 hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ the ,odule, the learner;students ,ust 0e a0le to6 *( . Study;select appropriate technology *(.. Apply relevant technology. *(5. Maintain;enhance relevant technology
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LO1% STUD ) SELECT APPROPRIATE TEC'NOLOG ASSESSME)T CR%TER%A6 . Appropriate technologies are studied 0ased on wor+ re3uire,ents. .. Appropriate technologies are identi$ied and selected 0ased on wor+ re3uire,ents. C()TE)TS6 Machineries;e3uip,ent and their application So$tware; progra,s
C()D%T%()6 The students;learners ,ust 0e provided with the $ollowing6 Manuals Cand!outs Multi,edia Aideo tape #rochures CDEs %nternet access Co,puter
METC(D(*(D%ES6 *ecturette Sel$!paced instruction Droup discussion 8il, showing
ASSESSME)T METC(DS6 ?ritten %nterview
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LO2% APPL RELEVANT TEC'NOLOG ASSESSME)T CR%TER%A6 . Relevant technology is used in carrying out $unction 0ased on wor+ re3uire,ents. .. Applica0le so$tware and hardware is used as per >o0 re3uire,ent. 5. Manage,ent concept are o0served as per esta0lished industry practices. C()TE)TS6 ($$ice technology %ndustrial technology Syste, technology %n$or,ation technology Training technology Di$$erent so$tware;hardware /S FProper Couse HeepingG
!5 !
LO&% MAINTAIN ) EN'ANCE RELEVANT TEC'NOLOG ASSESSME)T CR%TER%A6 . Maintenance o$ technology is applied in accordance with the industry standard operating procedure, ,anu$acturerEs operating guidelines and occupational health and sa$ety procedure .. 2pdating o$ technology is ,aintained through continuing education or training in accordance with >o0 re3uire,ent. 5. Appropriate action $or technology $ailure; de$ect is i,,ediately reported to the concerned; responsi0le person or section. C()TE)TS6 Corrective and preventive ,aintenance 2pgrading o$ technology Co,,unication s+ills (rgani<ational set!up;wor+ $low
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COMMON COMPETENCIES
EVENT MANAGEMENT NCIII
ROSTER STAFF ROSTERING STAFF This ,odule covers the +nowledge, s+ills, 0ehavior and ,otivations re3uired to develop sta$$ rosters. This role ,ay 0e carried out 0y operational supervisors and ,anagers. " hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ the ,odule, the learner;students ,ust 0e a0le to6 *( . Develop and i,ple,ent sta$$ rosters *(.. Maintain sta$$ records
! 51 !=
LO1% DEVELOP AND IMPLEMENT STAFF ROSTERS ASSESSME)T CR%TER%A6 . Rosters are developed in accordance with co,pany agree,ents and wage 0udgets. .. (perational e$$iciency and custo,er service levels are ,a:i,i<ed while wage costs are ,ini,i<ed in roster develop,ent. 5. Duties are co,0ined where appropriate to ensure e$$ective use o$ sta$$. 1. The availa0le s+ills 0ase is utili<ed appropriately to roster the ,ost e$$ective ,i: o$ sta$$ and to ,eet di$$erent operational re3uire,ents. /. Rosters are presented in re3uired $or,ats to ensure clarity o$ in$or,ation in accordance with co,pany standards. ". Rosters are co,,unicated to appropriate colleagues within designated ti,elines. C()TE)TS6 The role o$ rosters and their i,portance in controlling sta$$ costs 8actors to 0e considered when developing rosters 8or,ats $or the presentation o$ sta$$ rosters and details to 0e included Hnowledge on area o$ operation $or which roster is 0eing developed. (rgani<ing in$or,ation Preparing sta$$ rosters Co,,unicating with colleagues a0out the developed rosters
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 ?or+place;assess,ent location Co,puter Printed ,aterials;handouts Re$erences
METC(D(*(D%ES6 *ecture Droup discussion Case study
ASSESSME)T METC(DS6 (0servation %nterviews;3uestioning ?ritten test
! 5/ !
LO2% MAINTAIN STAFF RECORDS ASSESSME)T CR%TER%A6 . Ti,e sheets and other docu,entation are co,pleted accurately and within designated ti,elines. .. Sta$$ records are updated accurately and ,aintained or stored in accordance with esta0lish,ent procedures. C()TE)TS6 8or,ats $or the presentation o$ sta$$ rosters and details to 0e included Hnowledge on area o$ operation $or which roster is 0eing developed. (rgani<ing in$or,ation Preparing sta$$ rosters
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 ?riting ,aterials Re$erences Candouts ?or+place;assess,ent location Co,puter Printed ,aterials;handouts
METC(D(*(D%ES6 *ecture Si,ulation Droup discussion
ASSESSME)T METC(DS6 (0servation %nterviews;3uestioning Evaluation o$ reports su0,itted
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CONTROL AND ORDER STOC$ CONTROLLING AND ORDERING STOC$ This ,odule covers the +nowledge, s+ills, 0ehavior and ,otivations re3uired to control and order stoc+ in a range o$ hospitality esta0lish,ents. This role is generally carried out 0y supervisors and tea, leaders. " hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Maintain stoc+ levels and records *(.. Process stoc+ orders *(5. Manage stoc+ losses *(1. 8ollow!up orders *(/. (rgani<e and ad,inister stoc+s
! 5& !
LO1% MAINTAIN STOC$ LEVELS AND RECORDS ASSESSME)T CR%TER%A6 . .. 5. 1. Stoc+ levels are ,onitored and ,aintained according to co,pany re3uire,ents. Stoc+ security is ,onitored and syste,s are ad>usted as re3uired. Stoc+ reorder cycles are ,onitored and ad>usted as re3uired. Colleagues are in$or,ed o$ their individual responsi0ilities in regard to the reordering o$ stoc+. /. Records o$ stoc+ storage and ,ove,ent are ,aintained in accordance with co,pany procedures. ". Stoc+ per$or,ance is ,onitored and $ast;slow!selling ite,s are identi$ied and reported in accordance with co,pany procedures. C()TE)TS6 Stoc+ recording syste,s Securing stoc+s Par stoc+s Monitoring slow ,oving ite,s
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences;Candouts 2se o$ real stoc+ ite,s Stoc+ cards and records (pportunity to deal or lin+ with internal;e:ternal suppliers Co,puter with appropriate so$tware, i$ any
METC(D(*(D%ES6 *ecture;discussion Role!play Si,ulation
ASSESSME)T METC(DS6 Evaluation o$ reports su0,itted ?ritten or oral 3uestions
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LO2% PROCESS STOC$ ORDERS ASSESSME)T CR%TER%A6 . (rders $or stoc+ are processed accurately and in accordance with co,pany procedures .. Stoc+ levels are ,aintained and recorded ensuring in$or,ation is co,plete, correct and current. 5. %nco,ing stoc+ is chec+ed against purchase and supply agree,ents and all necessary details are recorded. C()TE)TS6 (rdering;re!ordering stoc+s Candling inco,ing stoc+s Maintaining stoc+ records
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences;handouts 2se o$ real stoc+ ite,s Stoc+ cards and records (pportunity to deal or lin+ with internal;e:ternal suppliers Co,puter with appropriate so$tware, i$ any
METC(D(*(D%ES6 *ecture!discussion Role!play Si,ulation
! 54 !
LO&% MANAGE STOC$ LOSSES ASSESSME)T CR%TER%A6

. .. 5. 1.
Stoc+ losses are identi$ied and recorded according to co,pany procedures. *osses are reported in accordance with co,pany procedures. Avoida0le losses are identi$ied and reasons 0ehind these losses are esta0lished. Solutions to loss situations are reco,,ended and related procedures are i,ple,ented to prevent $uture avoida0le losses.
C()TE)TS6 Recording stoc+ losses Reporting stoc+ losses Preventing stoc+ losses;stoc+ control procedures
C()D%T%()S6 Students;trainees ,ust 0e provided with the $ollowing6 Re$erences;handouts 2se o$ real stoc+ ite,s Co,puter
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LO!% FOLLO# UP ORDERS ASSESSME)T CR%TER%A6 . The delivery process is ,onitored to ensure agreed deadlines are ,et. .. Continuity o$ supply is ensured 0y liaising with colleagues and suppliers. 5. Routine supply pro0le,s are $ollowed up or re$erred to the appropriate person in accordance with co,pany policy. 1. Stoc+ is distri0uted to agreed locations. C()TE)TS6 Monitoring deliveries Controlling shortages or out o$ stoc+ supplies Allocating deliveries and supplies
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences;handouts Pro>ect or wor+ activities 2se o$ real stoc+ ite,s
ASSESSME)T METC(DS6 (0servation %nterviews;3uestioning Evaluation o$ reports su0,itted ?ritten test Review o$ wor+place reports and records related to stoc+ control prepared 0y the candidate
!1 !
LO,% ORGANI+E AND ADMINISTER STOC$S ASSESSME)T CR%TER%A6 . Stoc+s are organi<ed at appropriate intervals according to co,pany policy and procedures. .. Stoc+ta+ing responsi0ilities are allocated to sta$$. 5. Accurate stoc+ reports are produced within designated ti,elines. C()TE)TS6 (rgani<ing stoc+s Stoc+ ta+ing;%nventory syste,s %nventory reports
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences Candouts Pro>ect or wor+ activities Access to stoc+ roo,s and real stoc+ ite,s
ASSESSME)T METC(DS6 %nterviews;3uestioning Evaluation o$ reports su0,itted Review o$ activities underta+en 0y the candidate
! 1. !=
TRAIN SMALL GROUPS TRAINING SMALL GROUPS This ,odule covers the re3uire,ents $or planning, delivering and reviewing training provided $or the purposes o$ developing co,petency on a one!to!one or s,all group 0asis. " hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Prepare $or trainings *(.. Deliver training *(5. Provide opportunities $or practices *(1. Review training
! 15 !
LO1% PREPARE FOR TRAININGS ASSESSME)T CR%TER%A6 . Speci$ic training needs are identi$ied and con$ir,ed through consultation with appropriate personnel. .. Training o0>ectives are ,atched to identi$y co,petency develop,ent needs. 5. Training approaches are planned and docu,ented. C()TE)TS6 Training needs analysis Designing training and develop,ent plans
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences Candouts Pro>ect or wor+ activities Access to records, log0oo+s, reports and other sources o$ in$or,ation a0out the operation and;or the personnel
ASSESSME)T METC(DS6 ?ritten;oral e:a,ination (0servation ?ritten tests
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LO2% DELIVER TRAINING ASSESSME)T CR%TER%A6 . Training is conducted in a sa$e and accessi0le environ,ent. .. Training delivery ,ethods appropriate to the participantFsG needs, trainer availa0ility, location and resources are selected. 5. Strategies and techni3ues which $acilitate the learning process are e,ployed. 1. Training o0>ectives, se3uence o$ activities and assess,ent processes are discussed with training participantFsG. /. Syste,atic approach to training is underta+en to ,eet speci$ic needs o$ training participantFsG. C()TE)TS6 Di$$erent training delivery ,ethods Cow to conduct training progra,s Presentation s+ills and proper use o$ e3uip,ent Strategies and techni3ues which $acilitate the learning process
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences Candouts Access to records, log0oo+s, reports, organi<ational plans and other sources o$ in$or,ation a0out the operation and;or the personnel (CP;Co,puter;*CD Audio visual learning ,aterials Training ,aterials
METC(D(*(D%ES6 *ecture!discussion Role!play;group training activities and e:ercises Si,ulation
ASSESSME)T METC(DS6 (0servation %nterviews;3uestioning ?ritten tests
! 1/ !
LO&% PROVIDE OPPORTUNITIES FOR PRACTICES ASSESSME)T CR%TER%A6 . Practice opportunities are provided to ensure that the participants achieve the co,ponents o$ co,petency. .. Aariety o$ ,ethods $or encouraging learning is i,ple,ented to ,eet the individual needs o$ participants. C()TE)TS6 %,portance o$ on the >o0 e:posure. Si,ulations and role plays
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Re$erences Candouts Pro>ect or wor+ activities
METC(D(*(D%ES6 *ecture!discussion Role!play;si,ulation Case studies
ASSESSME)T METC(DS6 (0servation %nterviews;3uestioning Evaluation o$ reports su0,itted ?ritten tests
! 1" !=
LO!% REVIE# TRAINING ASSESSME)T CR%TER%A6 . Participants are encouraged to sel$ evaluate per$or,ance and areas $or i,prove,ent are identi$ied. .. ParticipantsE readiness $or assess,ent is ,onitored and assistance is provided with the collection o$ evidence $or satis$actory per$or,ance. 5. Training is evaluated against o0>ectives in the conte:t o$ sel$!assess,ent, participant $eed0ac+, supervisor co,,ents and ,easure,ents. 1. Training details are recorded according to enterprise and legislative re3uire,ents. /. Results o$ evaluation are utili<ed to guide $urther training. C()TE)TS6 %,portance o$ evaluating progra,s Methods o$ evaluating progra,s Per$or,ance review and analysis
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 Training ,aterials Re$erences Candouts Pro>ect or wor+ activities Records, log0oo+s, reports and other sources o$ in$or,ation a0out the training
METC(D(*(D%ES6 *ecture!discussion Role!play;si,ulation Case studies
! 1& !
ESTABLIS' AND CONDUCT BUSINESS RELATIONS'IPS ESTABLIS'ING AND CONDUCTING BUSINESS RELATIONS'IPS This ,odule deals with the s+ills and +nowledge re3uired to ,anage 0usiness relationships with custo,ers or suppliers within a touris, or hospitality conte:t. %t $ocuses on the relationship 0uilding and negotiation s+ills. " hours )C %%%
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%()
72A*%8%CAT%() *EAE* 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Esta0lish and conduct 0usiness relationships *(.. Conduct negotiations *(5. Ma+e $or,al 0usiness agree,ents *(1. 8oster and ,aintain 0usiness relationships
! 1- !=
LO1% ESTABLIS' AND CONDUCT BUSINESS RELATIONS'IPS ASSESSME)T CR%TER%A6 . Relationships are esta0lished in a ,anner that pro,otes goodwill and trust 0etween the enterprise, its custo,ers and suppliers. .. Trust and respect are 0uilt in 0usiness relationships through use o$ e$$ective co,,unication s+ills and techni3ues 5. (pportunities to ,aintain regular contact with custo,ers and suppliers are identi$ied and ta+en up. C()TE)TS6 Types o$ $or,al agree,ents Esta0lishing and 0uilding 0usiness contacts Conducting success$ul 0usiness negotiations Co,,unication s+ills and techni3ues %nterpersonal s+ills
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 ?riting ,aterials Re$erences;Candouts Relationship!0uilding and negotiation activities with a range o$ individuals with who, the candidate has an actual or potential 0usiness relationship.
! 14 !
LO2% CONDUCT NEGOTIATIONS ASSESSME)T CR%TER%A6 . )egotiations are conducted in a 0usiness!li+e and pro$essional ,anner within the relevant cultural conte:t. .. )egotiations are conducted in the conte:t o$ the current enterprise ,ar+eting $ocus. 5. #ene$its $or all parties in the negotiation are ,a:i,i<ed through use o$ esta0lished techni3ues and in the conte:t o$ esta0lishing long ter, relationships. 1. 8eed0ac+ and input $ro, colleagues are incorporated into the negotiation. /. The results o$ negotiations are co,,unicated to appropriate colleagues and sta+eholders within the appropriate ti,e$ra,es. C()TE)TS6 Pro$essional 0usiness negotiations procedures E$$ective negotiating s+ills and techni3ues Presenting a proposal;#usiness proposal presentation s+ills
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 ?riting ,aterials Candouts;0rochures Sales +it;port$olios (CP;co,puter;*CD Relationship!0uilding and negotiation activities with a range o$ individuals with who, the candidate has an actual or potential 0usiness relationship.
ASSESSME)T METC(DS6 (0servation %nterviews;3uestioning Evaluation o$ reports su0,itted
! /' !=
LO&% MA$E FORMAL BUSINESS AGREEMENTS ASSESSME)T CR%TER%A6 . Agree,ents are con$ir,ed in writing using $or,al contracts and in accordance to enterprise re3uire,ents. .. Appropriate approvals $or all aspects o$ $or,al agree,ents are chec+ed and o0tained in accordance with enterprise procedures. 5. The need $or specialist advice in the develop,ent o$ contracts is identi$ied and sought where appropriate. C()TE)TS6 %,portance o$ contracts;M(A Preparing contracts;M(A *egal issues in preparing contracts
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 ?riting ,aterials Re$erences;Candouts Sa,ple agree,ents and contracts Co,puter
METC(D(*(D%ES6 *ecture!discussion Role!play Si,ulation Case study;written e:ercises
!/ !
LO!% FOSTER AND MAINTAIN BUSINESS RELATIONS'IPS ASSESSME)T CR%TER%A6 . %n$or,ation needed to ,aintain sound 0usiness relationships are pro!actively sought, reviewed and acted upon. .. Agree,ents are honored within the scope o$ individual responsi0ility. 5. Ad>ust,ents to agree,ents are ,ade in consultation with the custo,er;supplier and in$or,ation is shared with appropriate colleagues. 1. Relationships are nurtured through regular contact. C()TE)TS6 *egal issues in the per$or,ance o$ o0ligations in the contract #uilding and ,aintaining relationships
C()D%T%()S6 The students;trainees ,ust 0e provided with the $ollowing6 ?riting ,aterials Re$erences Candouts Sa,ple agree,ents and contracts
METC(D(*(D%ES6 *ecture!discussion Role!play Si,ulation Case study
ASSESSME)T METC(DS6 (0servation %nterview;3uestioning Evaluation o$ reports su0,itted ?ritten tests
! /. !=
CORE COMPETENCIES
EVENT MANAGEMENT NC III
PLAN AND DEVELOP EVENT PROPOSAL OR BID PLANING AND DEVELOPING EVENT PROPOSAL OR BID This ,odule deals with the +nowledge, s+ills, 0ehavior and ,otivations re3uired to plan and develop proposals and 0ids $or the staging o$ ,eetings and events. Depending on the conte:t, this role could 0e per$or,ed 0y a wide range o$ individuals including event ,anagers, local or regional touris, ,anagers, venue ,anagers and ,ar+eting ,anagers. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication. 6
M(D2*E DESCR%PT(R 6
)(M%)A* D2RAT%() PRERE72%S%TE
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES
2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . %nterpret event 0rie$ *(.. Develop proposal and 0id details *(5. Develop 0id ,aterials *(1. Su0,it or present the 0id or proposal on ti,e
! /1 !
LO1% INTERPRET EVENT BRIEF ASSESSME)T CR%TER%A6 . The contents o$ the event 0rie$ are accurately interpreted and the co,panyEs capacity to ,eet stated re3uire,ents is assessed. .. Action re3uired $or the develop,ent o$ the proposal or 0id is identi$ied and planned. 5. *iaison with custo,er is underta+en to clari$y re3uire,ents when appropriate. C()TE)TS6 The proposal;0idding process $or a speci$ic ,eeting;event, including e$$ective assess,ent o$ the event 0rie$, coordination o$ all details and resources to ,eet the 0id Re3uire,ents and pro$essional presentation o$ 0id ,aterials and docu,ents Typical 0id;proposal re3uire,ents and $or,ats. %ndustry practices relevant to event ,anage,ent (rgani<ational s+ills in ter,s o$ event planning Co,,unication s+ills to 0e a0le to present proposal or 0id
C()D%T%()S;RES(2RCES6 The students;trainees ,ust 0e provided with the $ollowing6

E72%PME)T T((*S A)D ACCESS(R%ES S2PP*%ES @ MATER%A*S *EAR)%)D MATER%A*S
*CD Pro>ector FoptionalG (verhead Pro>ector FoptionalG Co,puter Printer
So$tware $or presentation s+ills
Sa,ple proposal Sa,ple 0rochures and other pertinent docu,ent relating to proposal writing
#oo+s relating to 0usiness proposal writing
METC(D(*(D%ES6 Discussion *ecture Si,ulation
ASSESSME)T METC(DS6 Pro>ect to 0id $or a ,eeting or event 0eing staged within a college or local co,,unity Case studies to assess +nowledge o$ the co,ponents re3uired $or inclusion in di$$erent types o$ 0ids Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0
! // !
LO2% DEVELOP PROPOSAL AND BID DETAILS ASSESSME)T CR%TER%A6 . Details $or inclusion in the proposal;0id are developed a$ter consultation with suppliers and other relevant agencies. .. (ptions to ,eet and where possi0le, e:ceed the e:pectations o$ the custo,er are developed including integration o$ current and e,erging technology. 5. Possi0le co,petitors are evaluated and strategies to address co,petitive issues are developed. C()TE)TS6 The proposal;0idding process $or a speci$ic ,eeting;event, including e$$ective assess,ent o$ the event 0rie$, coordination o$ all details and resources to ,eet the 0id Re3uire,ents and pro$essional presentation o$ 0id ,aterials and docu,ents Typical 0id;proposal re3uire,ents and $or,ats.

! /" !=
LO&% DEVELOP BID MATERIALS ASSESSME)T CR%TER%A6 . #id ,aterials are prepared within the designated ti,e lines in accordance with the re3uire,ents o$ the 0rie$. .. Materials are presented in a $or,at that ,a:i,i<es the use o$ presentation and pro,otional techni3ues. C()TE)TS6 The proposal;0idding process $or a speci$ic ,eeting;event, including e$$ective assess,ent o$ the event 0rie$, coordination o$ all details and resources to ,eet the 0id Re3uire,ents and pro$essional presentation o$ 0id ,aterials and docu,ents Typical 0id;proposal re3uire,ents and $or,ats. %ndustry practices relevant to event ,anage,ent (rgani<ational s+ills in ter,s o$ event planning

! /& !
LO!% SUBMIT OR PRESENT T'E BID OR PROPOSAL ON TIME ASSESSME)T CR%TER%A6 . The proposal;0id is delivered within the prescri0ed ti,e line. .. Proposal;0id presentation is conducted with ,a:i,u, visual;retention i,pact. C()TE)TS6 The proposal;0idding process $or a speci$ic ,eeting;event, including e$$ective assess,ent o$ the event 0rie$, coordination o$ all details and resources to ,eet the 0id Re3uire,ents and pro$essional presentation o$ 0id ,aterials and docu,ents Typical 0id;proposal re3uire,ents and $or,ats. %ndustry practices relevant to event ,anage,ent (rgani<ational s+ills in ter,s o$ event planning Co,,unication s+ills to 0e a0le to present proposal or 0id

! /- !=
DEVELOP AN EVENT CONCEPT DEVELOPING AN EVENT CONCEPT This ,odule descri0es the +nowledge, s+ills, 0ehavior and ,otivations re3uired to develop the overall concept, the,e and $or,at $or a ,a>or event co,prising ,ultiple co,ponents. An event ,anager would generally underta+e this process at the co,,ence,ent o$ the event ,anage,ent cycle in consultation with the sta+eholders. So,eti,es the concept develop,ent phase is underta+en as part o$ the 0idding process. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . %denti$y overall event o0>ectives and scope *(.. Esta0lish event concept, the,e and $or,at
! /4 !
LO1% IDENTIF OVERALL EVENT OB-ECTIVES AND SCOPE ASSESSME)T CR%TER%A6 . The +ey o0>ectives o$ the event are identi$ied, clari$ied and agreed with the sta+eholder. .. Hey in$or,ation is analy<ed and sta+eholders are consulted to deter,ine the 0road scope o$ the event including indicators $or6 ! si<e and nu,0ers o$ guests;delegates ! audience; participant needs ! location FsG ! duration ! $inancial invest,ent and other resource issues. 5. %nternal and e:ternal $actors are analy<ed which ,ay i,pact on the event. C()TE)TS6 Developing concept and $or,at that re$lects event o0>ectives Developing a concept that is operationally practical and which results in the achieve,ent o$ o0>ectives Typical $or,ats $or di$$erent styles o$ events Creative options to 0e considered when developing an event concept Hey sta+eholders $or di$$erent types o$ event %nternal and e:ternal $actors to 0e considered when developing an event concept Hey ,anage,ent issues that i,pact on develop,ent o$ an event concept C()D%T%()S;RES(2RCES6 The students;trainees ,ust 0e provided with the $ollowing6
#oo+s relating to 0usiness proposal writing #oo+s relating to event ,anage,ent
METC(D(*(D%ES6 Discussion *ecture Si,ulation ASSESSME)T METC(DS6 Evaluation o$ concept, the,e and $or,at through a candidate presentation or I0idJ $or an event (ral or written 3uestions to assess +nowledge o$ the range o$ +ey ,ar+et $actors and ,anage,ent issues to 0e considered in the concept develop,ent phase Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
! "' != C#C Events Manage,ent )C %%%
LO2% ESTABLIS' EVENT CONCEPT. T'EME AND FORMAT ASSESSME)T CR%TER%A6 . An overall event concept, the,e and $or,at are developed which re$lect +ey o0>ectives and ,eet the needs o$ the potential audience. .. Creative ele,ents are incorporated into the event concept and the,e. 5. (perational practicality and cohesiveness o$ the concept, the,e and $or,at are veri$ied through consultation and analysis. 1. A su,,ary o$ +ey logistical re3uire,ents is developed 0ased on the overall concept, the,e and $or,at. /. Accurate and co,plete in$or,ation on the concept, the,e and $or,at is provided to all relevant sta+eholders to $acilitate ti,ely and e$$ective planning and i,ple,entation. ". Approval $ro, sta+eholders is o0tained prior to i,ple,entation. C()TE)TS6 Typical $or,ats $or di$$erent styles o$ events Creative options to 0e considered when developing an event concept Hey sta+eholders $or di$$erent types o$ event Technical and staging options $or di$$erent types o$ event. 2se o$ o$$ice electronic e3uip,ent Research s+ills to see+ in$or,ation associated with the event concepts and ideas Co,,unication s+ills to 0e a0le to present proposed concept C()D%T%()S;RES(2RCES6 The students;trainees ,ust 0e provided with the $ollowing6
#oo+s relating to 0usiness proposal writing #oo+s relating to event ,anage,ent
METC(D(*(D%ES6 Discussion *ecture Si,ulation ASSESSME)T METC(DS6 Evaluation o$ concept, the,e and $or,at through a candidate presentation or I0idJ $or an event (ral or written 3uestions to assess +nowledge o$ the range o$ +ey ,ar+et $actors and ,anage,ent issues to 0e considered in the concept develop,ent phase Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
C#C Events Manage,ent )C %%% !" !
DEVELOP AN EVENT PROGRAM DEVELOPING AN EVENT PROGRAM This ,odule deals with the +nowledge, s+ills, 0ehavior and ,otivations re3uired to design an event progra,. Event ,anagers, either internal or e:ternal to the sponsoring organi<ation, would generally underta+e this role. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . %denti$y con$erence o0>ectives *(.. Design con$erence progra, *(5. 8inali<e progra, details
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LO1% IDENTIF CONFERENCE OB-ECTIVES ASSESSME)T CR%TER%A6 . .. (verall conte:t and scope o$ the con$erence are identi$ied. Speci$ic con$erence o0>ectives are developed and agreed with in consultation with colleagues and;or guests.
C()TE)TS6 Con$erence session $or,ats Provided a range o$ options $or con$erence staging and venue set ups Could identi$y the needs o$ di$$erent ,ar+et seg,ents in relation to con$erence activities Feg. Corporate, associations, govern,entG. Detailed +nowledge o$ the range o$ options availa0le to con$erence organi<ers in ter,s o$ venues, staging, $or,at and pre;post tour co,ponents. 2se electronic e3uip,ent

#oo+s relating to event ,anage,ent #oo+s and videos relating to pu0lic spea+ing
METC(D(*(D%ES6 Discussion *ecture Si,ulation Case study
ASSESSME)T METC(DS6 Pro>ect to develop a progra, $or a con$erence 7uestioning to assess +nowledge o$ progra,,ing $or di$$erent types o$ con$erences Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO2% DESIGN CONFERENCE PROGRAM ASSESSME)T CR%TER%A6 . Dates and ti,e are set to ,eet agreed o0>ectives. .. A the,e is developed to co,ple,ent event o0>ectives. 5. (verall event $or,at is developed within +nown 0udget, venue and staging constraints. 1. Relevant co,ponents are identi$ied, designed and integrated in the progra,. /. The use o$ appropriate technological options are identi$ied and integrated in progra, develop,ent. ". A 0usiness progra, is developed to incorporate an appropriate range o$ activities. C()TE)TS6 Designing a practical con$erence progra, to ,eet overall o0>ectives and the needs o$ the target audience within 0udget guidelines (rgani<ational s+ills in ter,s o$ event planning 2se o$ technology and e3uip,ent $or coordination o$ events and progra,s Co,,unication s+ills to clari$y in$or,ation on procedures and syste,s to the host organi<ation

ASSESSME)T METC(DS6
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Pro>ect to develop a progra, $or a con$erence 7uestioning to assess +nowledge o$ progra,,ing $or di$$erent types o$ con$erences Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
LO&% FINALI+E PROGRAM DETAILS ASSESSME)T CR%TER%A6 . The proposed event progra, is presented within re3uired ti,e$ra,e. .. Approval o$ progra, details is o0tained. 5. Appropriate actions are underta+en in relation to the disse,ination and pu0lication o$ the event progra,. C()TE)TS6 Con$erence session $or,ats Provided a range o$ options $or con$erence staging and venue set ups Detailed +nowledge o$ the range o$ options availa0le to con$erence organi<ers in ter,s o$ venues, staging, $or,at and pre;post tour co,ponents. 2se electronic e3uip,ent (rgani<ational s+ills in ter,s o$ event planning 2se o$ technology and e3uip,ent $or coordination o$ events and progra,s Co,,unication s+ills to clari$y in$or,ation on procedures and syste,s to the host organi<ation

ASSESSME)T METC(DS6 Pro>ect to develop a progra, $or a con$erence 7uestioning to assess +nowledge o$ progra,,ing $or di$$erent types o$ con$erences Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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SELECT EVENT VENUE AND SITE SELECTING EVENT VENUE AND SITE This ,odule deals the +nowledge, s+ills, 0ehavior and ,otivations re3uired to underta+e the venue;site selection process $or a ,a>or event co,prising ,ultiple co,ponents. %t re3uires the application o$ signi$icant analytical and research s+ills to co,plete the process o$ ,atching an event to a particular site or venue. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Analy<e venue or site re3uire,ents *(.. Source event venues or sites *(5. Con$ir, venue or site arrange,ents
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LO1% ANAL +E VENUE OR SITE RE*UIREMENTS ASSESSME)T CR%TER%A6 . Aenue or site re3uire,ents are analy<ed 0ased on the detailed re3uire,ents o$ the proposed event with ,ultiple co,ponents. .. Accurate and co,plete speci$ications o$ the venue or site are developed to $acilitate the research process. 5. The needs o$ the sta+eholders are integrated, including those with disa0ilities, into venue or site speci$ications. C()TE)TS6 Research and select an appropriate venue or site $or a no,inated event co,prising ,ultiple co,ponents %nterpreted the range o$ in$or,ation used in the venue and site selection process Di$$erent venue and site options within the local area. The di$$erent styles o$ venues and sites, services o$$ered and their suita0ility $or particular event types

Sa,ple 0rochures o$ locations and sites
#oo+s and videos relating to event ,anage,ent %nternet sites o$ locations and event places
ASSESSME)T METC(DS6 Evaluation o$ the suita0ility o$ a venue or site selected 0y the candidate through attendance at the event Case studies to assess a0ility to source and select venues and sites $or di$$erent types o$ events Review o$ docu,entation and speci$ications prepared 0y the candidate Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO2% SOURCE EVENT VENUES OR SITES ASSESSME)T CR%TER%A6 . Potential venues or sites are researched on using appropriate in$or,ation sources and research ,ethods. .. The suita0ility o$ venues or sites is assessed 0ased on co,parison o$ services o$$ered with speci$ications. 5. The need $or and the nature o$ contingency planning re3uired 0y the venues or sites are assessed. 1. Aenue or site capacity to deliver 3uality outco,es in relation to custo,er service, cooperative ,anage,ent, and past e:perience is assessed. /. Personnel $ro, potential venues or sites is negotiated and liaised with to ensure all event re3uire,ents can 0e ,et and to address potential pro0le, areas. ". The need $or tentative 0oo+ings is assessed and pro,pt action is ta+en. &. ?hen re3uired, ,ultiple site and venue selection is coordinated in a logical ,anner. -. Clear and accurate 0rie$ings on venue or site options are provided to colleagues and +ey sta+eholders to include reco,,endation and rationale. C()TE)TS6 Research and select an appropriate venue or site $or a no,inated event co,prising ,ultiple co,ponents %nterpreted the range o$ in$or,ation used in the venue and site selection process Di$$erent venue and site options within the local area. C()D%T%()S;RES(2RCES6 The students;trainees ,ust 0e provided with the $ollowing6
METC(D(*(D%ES6 Discussion *ecture Si,ulation Case study ASSESSME)T METC(DS6 Evaluation o$ the suita0ility o$ a venue or site selected 0y the candidate through attendance at the event Case studies to assess a0ility to source and select venues and sites $or di$$erent types o$ events Review o$ docu,entation and speci$ications prepared 0y the candidate
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Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO&% CONFIRM VENUE OR SITE ARRANGEMENTS ASSESSME)T CR%TER%A6 . Aenue or site arrange,ents are accurately con$ir,ed in writing when the selection process is $inali<ed. .. Aenue or site contracts are reviewed and signed within appropriate ti,e$ra,es and within the scope o$ individual responsi0ility. 5. Speci$ic venue and site planning issues are integrated into overall event ,anage,ent syste,s pro,ptly. C()TE)TS6 Research and select an appropriate venue or site $or a no,inated event co,prising ,ultiple co,ponents %nterpreted the range o$ in$or,ation used in the venue and site selection process Di$$erent venue and site options within the local area. The di$$erent styles o$ venues and sites, services o$$ered and their suita0ility $or particular event types Presentation styles $or venue and site in$or,ation and interpretation o$ this in$or,ation The $eatures and re3uire,ents o$ a typical venue or site contracts Typical operational structures within a venue including relevant personnel, internal networ+s and interrelationships and reporting structures. C()D%T%()S;RES(2RCES6 The students;trainees ,ust 0e provided with the $ollowing6
METC(D(*(D%ES6 Discussion *ecture Si,ulation Case study ASSESSME)T METC(DS6 Evaluation o$ the suita0ility o$ a venue or site selected 0y the candidate through attendance at the event Case studies to assess a0ility to source and select venues and sites $or di$$erent types o$ events Review o$ docu,entation and speci$ications prepared 0y the candidate Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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DEVELOP AND UPDATE EVENT INDUSTR $NO#LEDGE DEVELOPING AND UPDATING EVENT INDUSTR $NO#LEDGE This ,odule deals the +nowledge, s+ills, 0ehavior and ,otivations re3uired to develop and update general +nowledge o$ the ,eetings and events industry including industry structure, legal issues and current technology. This +nowledge underpins e$$ective per$or,ance in all ,eeting and event organi<ation and ,anage,ent roles. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Source and apply in$or,ation on the structure and operation o$ the event industry *(.. Source and apply in$or,ation on ethical and legal issues $or the event industry *(5. Source and apply in$or,ation on event industry technology *(1. 2pdate event industry +nowledge
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LO1% SOURCE AND APPL INFORMATION ON T'E STRUCTURE AND OPERATION OF T'E EVENT INDUSTR ASSESSME)T CR%TER%A6 . Sources o$ in$or,ation on the event industry are identi$ied correctly including in$or,ation relating to6 ! industry structure ! di$$erent event types and staging ele,ents ! event protocols ! ,a>or industry 0odies;associations ! i,pacts o$ events on local econo,ies ! career opportunities. .. Hnowledge o$ the event industry is used to enhance the 3uality o$ wor+ per$or,ance. C()TE)TS6 %ndustry +nowledge can 0e applied to wor+ activities to ,a:i,i<e e$$ective per$or,ance Hnowledge o$ ways to ,aintain currency o$ +nowledge. Main types o$ events 6 ! o0>ectives;roles ! scope ! nature o$ audience ! +ey sta+eholders ! +ey ele,ents o$ staging an event Structure and $unction o$ the events industry, including6 ! relationships 0etween the events industry and other industries ! entertain,ent ! 0usinesses and organi<ations involved in the industry, and ! +ey ,otivations $or hosting events The role and i,pact o$ events on local econo,ies *egal and ethical issues that i,pact on event ,anage,ent including overview o$ relevant legislation Current and e,erging technology $or di$$erent aspects o$ the event ,anage,ent process. 2se o$ o$$ice electronic e3uip,ent Research s+ills to see+ in$or,ation on industry develop,ents Co,,unication s+ills
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#oo+s and videos relating to event ,anage,ent
ASSESSME)T METC(DS6 Case studies and pro0le, solving to assess application o$ +nowledge to di$$erent event organi<ation situations and conte:ts 7uestions to assess +nowledge o$ di$$erent aspects o$ the events industry as detailed in the evidence guide Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO2% SOURCE AND APPL INFORMATION ON ET'ICAL AND LEGAL ISSUES FOR T'E EVENT INDUSTR ASSESSME)T CR%TER%A6 %n$or,ation on legal and ethical issues is o0tained to assist e$$ective wor+ per$or,ance. .. Day!to!day event organi<ation activities are conducted in accordance with legal o0ligations and ethical industry practices. C()TE)TS6 %ndustry +nowledge can 0e applied to wor+ activities to ,a:i,i<e e$$ective per$or,ance Hnowledge o$ ways to ,aintain currency o$ +nowledge. Main types o$ events 6 ! o0>ectives;roles ! scope ! nature o$ audience ! +ey sta+eholders ! +ey ele,ents o$ staging an event Structure and $unction o$ the events industry, including6 ! relationships 0etween the events industry and other industries ! entertain,ent ! 0usinesses and organi<ations involved in the industry, and ! +ey ,otivations $or hosting events The role and i,pact o$ events on local econo,ies *egal and ethical issues that i,pact on event ,anage,ent including overview o$ relevant legislation Current and e,erging technology $or di$$erent aspects o$ the event ,anage,ent process. 2se o$ o$$ice electronic e3uip,ent Research s+ills to see+ in$or,ation on industry develop,ents Co,,unication s+ills .

#oo+s and videos relating to event ,anage,ent *a0or Code o$ the Philippines (0ligations and contracts
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LO&% SOURCE AND APPL INFORMATION ON EVENT INDUSTR TEC'NOLOG ASSESSME)T CR%TER%A6 . %n$or,ation on current and e,erging technologies that i,pact on event organi<ation processes are o0tained. .. The potential e$$ects o$ di$$erent technologies are assessed on the event organi<ation process. 5. Hnowledge o$ current and e,erging technology is applied in day!to!day wor+ activities. C()TE)TS6 %ndustry +nowledge can 0e applied to wor+ activities to ,a:i,i<e e$$ective per$or,ance Hnowledge o$ ways to ,aintain currency o$ +nowledge. Main types o$ events 6 ! o0>ectives;roles ! scope ! nature o$ audience ! +ey sta+eholders ! +ey ele,ents o$ staging an event Structure and $unction o$ the events industry, including6 ! relationships 0etween the events industry and other industries ! entertain,ent ! 0usinesses and organi<ations involved in the industry, and ! +ey ,otivations $or hosting events The role and i,pact o$ events on local econo,ies *egal and ethical issues that i,pact on event ,anage,ent including overview o$ relevant legislation Current and e,erging technology $or di$$erent aspects o$ the event ,anage,ent process. 2se o$ o$$ice electronic e3uip,ent Research s+ills to see+ in$or,ation on industry develop,ents Co,,unication s+ills

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LO!% UPDATE EVENT INDUSTR $NO#LEDGE ASSESSME)T CR%TER%A6 A range o$ opportunities is identi$ied and used to update +nowledge o$ events industry. .. Monitor current issues o$ concern to the industry. 5. Current issues o$ concern to the industry are ,onitored. 1. 2pdated +nowledge are shared with guests and colleagues as appropriate, and incorporated into day!to!day wor+ activities. C()TE)TS6 %ndustry +nowledge can 0e applied to wor+ activities to ,a:i,i<e e$$ective per$or,ance Hnowledge o$ ways to ,aintain currency o$ +nowledge. Main types o$ events 6 ! o0>ectives;roles ! scope ! nature o$ audience ! +ey sta+eholders ! +ey ele,ents o$ staging an event Structure and $unction o$ the events industry, including6 ! relationships 0etween the events industry and other industries ! entertain,ent ! 0usinesses and organi<ations involved in the industry, and ! +ey ,otivations $or hosting events The role and i,pact o$ events on local econo,ies *egal and ethical issues that i,pact on event ,anage,ent including overview o$ relevant legislation Current and e,erging technology $or di$$erent aspects o$ the event ,anage,ent process. 2se o$ o$$ice electronic e3uip,ent Research s+ills to see+ in$or,ation on industry develop,ents Co,,unication s+ills .

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PROVIDE ON SITE EVENT MANAGEMENT SERVICE PROVIDING ON SITE EVENT MANAGEMENT SERVICE This ,odule deals with the +nowledge, s+ills, 0ehavior and ,otivations re3uired to coordinate the $inal preparation and set!up o$ a ,a>or event co,prising ,ultiple co,ponents and to ,anage all aspects o$ the onsite operation. (n!site ,anage,ent re3uires considera0le co,,unication, negotiation and pro0le, solving s+ills and would nor,ally 0e underta+en 0y senior ,eeting or events personnel. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . Prepare $or on site ,anage,ent *(.. (versee ,eeting;event set up *(5. Monitor ,eeting;event operation *(1. (versee ,eeting;event 0rea+down
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LO1% PREPARE FOR ON SITE MANAGEMENT ASSESSME)T CR%TER%A6 . Plans $or on!site ,anage,ent are developed in accordance with agreed procedures $or the ,eeting or event. .. 8inal arrange,ents $or all aspects o$ the ,eeting or event are chec+ed and any discrepancies are attended to. 5. Materials are created and collated to $acilitate e$$ective on!site ,anage,ent. 1. An accurate 0rie$ing is provided to operational sta$$ and contractors prior to the ,eeting or event in an appropriate $or,at including clari$ication o$ roles and responsi0ilities. C()TE)TS6 (n!site operation o$ a ,eeting or event including all aspects o$ preparation, set up, operation and ,ove out %ssues and pro0le,s that ,ay arise during the conduct o$ ,eetings;events. *ogistics $or on site ,anage,ent including6 ! Contractor co,,unication ,echanis,s and protocols Fe.g. ,ain liaison person within a venue, hierarchy o$ control, wal+ie!tal+ie optionsG ! Running sheets and how they are used ! The i,portance o$ and techni3ues $or ,anaging stress and ti,e during the operation o$ an event ! Characteristics o$ written contractor docu,entation including event order and other technical speci$ications ! Sa$ety;ris+ issues associated with the ,ove,ent o$ nu,0ers o$ people at ,eeting and event venues. Presence o$ co,,ercially!realistic ti,e pressures related to the operation o$ an event

*CD Pro>ector FoptionalG (verhead Pro>ector FoptionalG Co,puter Printer Co,,unication e3uip,ent
#oo+s and videos relating to event ,anage,ent (0ligations and Contracts
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ASSESSME)T METC(DS6 Evaluation o$ the operational e$$iciency and service 3uality at an event site ,anaged 0y the candidate Evaluation o$ reports prepared 0y the candidate on the event ,anage,ent process, including the issues and challenges associated with delivering e$$ective outco,es Review o$ docu,entation such as running! sheets and other site ,anage,ent plans prepared 0y the candidate Review o$ sta$$ or supplier 0rie$ing docu,ents and recon$ir,ation chec+lists prepared 0y the candidate ?ritten and oral 3uestioning or interview to test +nowledge o$ ,anage,ent procedures and syste,s, ,eeting and event docu,entation re3uire,ents and negotiating techni3ues Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO2% OVERSEE MEETING)EVENT SET UP ASSESSME)T CR%TER%A6 . Contact with the no,inated contractor personnel is esta0lished at the appropriate ti,e to recon$ir, all re3uire,ents. .. )ecessary ad>ust,ents are ,ade and agreed with the contractors. 5. All aspects o$ the event or ,eeting set up are chec+ed against the pre!arranged agree,ents, including6 ! availa0ility o$ all ,aterials and e3uip,ent ! roo, set up ! staging ! technical e3uip,ent ! display and signage ! $ood and 0everage arrange,ents ! registration areas. 1. The venue space and the set up o$ the e3uip,ent are chec+ed to allow $or easy access, especially $or those with disa0ilities, and to avoid ris+ o$ in>ury to guests, delegates and colleagues. /. Any de$iciencies and discrepancies are identi$ied and pro,pt action is ta+en to recti$y the situation. ". Additional on!site sta$$ is 0rie$ed on the $ull details o$ the ,eeting or event operation including co,,unication and control ,echanis,s. C()TE)TS6 (n!site operation o$ a ,eeting or event including all aspects o$ preparation, set up, operation and ,ove out %ssues and pro0le,s that ,ay arise during the conduct o$ ,eetings;events. *ogistics $or on site ,anage,ent including6 ! Contractor co,,unication ,echanis,s and protocols Fe.g. ,ain liaison person within a venue, hierarchy o$ control, wal+ie!tal+ie optionsG ! Running sheets and how they are used ! The i,portance o$ and techni3ues $or ,anaging stress and ti,e during the operation o$ an event ! Characteristics o$ written contractor docu,entation including event order and other technical speci$ications ! Sa$ety;ris+ issues associated with the ,ove,ent o$ nu,0ers o$ people at ,eeting and event venues. Presence o$ co,,ercially!realistic ti,e pressures related to the operation o$ an event
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ASSESSME)T METC(DS6 Evaluation o$ the operational e$$iciency and service 3uality at an event site ,anaged 0y the candidate Evaluation o$ reports prepared 0y the candidate on the event ,anage,ent process, including the issues and challenges associated with delivering e$$ective outco,es Review o$ docu,entation such as running! sheets and other site ,anage,ent plans prepared 0y the candidate Review o$ sta$$ or supplier 0rie$ing docu,ents and recon$ir,ation chec+lists prepared 0y the candidate ?ritten and oral 3uestioning or interview to test +nowledge o$ ,anage,ent procedures and syste,s, ,eeting and event docu,entation re3uire,ents and negotiating techni3ues Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate
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LO&% MONITOR MEETING)EVENT OPERATION ASSESSME)T CR%TER%A6 . .. 5. 1. /. Sessions and activities are ,onitored throughout the ,eeting or event through o0servation and appropriate reporting processes. Pro0le,s are identi$ied as they arise and pro,pt action is ta+en to resolve the situation. Additional re3uire,ents are identi$ied and pro,ptly organi<ed. The guest is liaised with throughout the ,eeting or event to ensure it is progressing to his;her satis$action. All contractors are liaised with to ensure e$$ective delivery o$ services.
C()TE)TS6 (n!site operation o$ a ,eeting or event including all aspects o$ preparation, set up, operation and ,ove out %ssues and pro0le,s that ,ay arise during the conduct o$ ,eetings;events. *ogistics $or on site ,anage,ent including6 ! Contractor co,,unication ,echanis,s and protocols Fe.g. ,ain liaison person within a venue, hierarchy o$ control, wal+ie!tal+ie optionsG ! Running sheets and how they are used ! The i,portance o$ and techni3ues $or ,anaging stress and ti,e during the operation o$ an event ! Characteristics o$ written contractor docu,entation including event order and other technical speci$ications ! Sa$ety;ris+ issues associated with the ,ove,ent o$ nu,0ers o$ people at ,eeting and event venues. Presence o$ co,,ercially!realistic ti,e pressures related to the operation o$ an event

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LO!% OVERSEE MEETING)EVENT BREA$DO#N ASSESSME)T CR%TER%A6 . The 0rea+down o$ the ,eeting or event is overseen to ensure it is co,pleted in accordance with agree,ents. .. The pac+ing and re,oval o$ all ,aterials and e3uip,ent are coordinated in accordance with pre!arranged details. 5. The venue is chec+ed to ensure ite,s and 0elongings are not le$t 0ehind. 1. Accounts are chec+ed and signed in accordance with contractor agree,ents. /. Any outstanding ite,s re3uiring post!event action are noted. C()TE)TS6 (n!site operation o$ a ,eeting or event including all aspects o$ preparation, set up, operation and ,ove out %ssues and pro0le,s that ,ay arise during the conduct o$ ,eetings;events. *ogistics $or on site ,anage,ent including6 ! Contractor co,,unication ,echanis,s and protocols Fe.g. ,ain liaison person within a venue, hierarchy o$ control, wal+ie!tal+ie optionsG ! Running sheets and how they are used ! The i,portance o$ and techni3ues $or ,anaging stress and ti,e during the operation o$ an event ! Characteristics o$ written contractor docu,entation including event order and other technical speci$ications ! Sa$ety;ris+ issues associated with the ,ove,ent o$ nu,0ers o$ people at ,eeting and event venues. Realistic ratios o$ operational sta$$ to delegates and guests Presence o$ co,,ercially!realistic ti,e pressures related to the operation o$ an event Sa$ety standards

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DEVELOP AND UPDATE $NO#LEDGE ON PROTOCOL DEVELOPING AND UPDATING $NO#LEDGE ON PROTOCOL This ,odule deals with the +nowledge, s+ills, 0ehavior and ,otivations re3uired to develop and apply +nowledge o$ protocol to a range o$ hospitality related activities. %t is particularly relevant to those involved in the ,anage,ent and operation o$ events, including $unctions. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . See+ in$or,ation on appropriate protocol *(.. %ntegrate appropriate protocol procedures into wor+ activities *(5. 2pdate +nowledge o$ protocol
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LO1% SEE$ INFORMATION ON APPROPRIATE PROTOCOL ASSESSME)T CR%TER%A6 . Accurate in$or,ation on protocol is ac3uired. .. Relevant protocol in$or,ation is accessed in response to wor+place needs. C()TE)TS6 Hnowledge o$ where to source accurate in$or,ation on protocol $or speci$ic situations Hnowledge o$ protocols as speci$ied under underpinning +nowledge and s+ills. %,portance and role o$ protocol in di$$erent events and situations Hey sources o$ in$or,ation on protocol Main types o$ civic $unctions held in the Philippines

#oo+s and videos relating to event ,anage,ent Ris+ Manage,ent Manuals #usiness Eti3uette and Protocol
ASSESSME)T METC(DS6 Case studies and pro>ects to assess a0ility to apply +nowledge o$ protocol to di$$erent wor+ place situations (ral or written 3uestions to assess +nowledge o$ protocol $or di$$erent situations Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO2% INTEGRATE APPROPRIATE PROTOCOL PROCEDURES INTO #OR$ ACTIVITIES ASSESSME)T CR%TER%A6 The areas o$ wor+ activity that re3uire appropriate use o$ protocol are identi$ied in a ti,ely ,anner. .. The correct use o$ protocol is integrated into wor+ activities. 5. Colleagues and other sta+eholders are liaised with to deter,ine appropriate protocol re3uire,ents. 1. Appropriate in$or,ation on protocol is provided to colleagues and sta+eholders. C()TE)TS6 Hnowledge o$ where to source accurate in$or,ation on protocol $or speci$ic situations Hnowledge o$ protocols as speci$ied under underpinning +nowledge and s+ills. %,portance and role o$ protocol in di$$erent events and situations Hey sources o$ in$or,ation on protocol Main types o$ civic $unctions held in the Philippines Philippines ran+ing syste, including order o$ precedence, ran+s and $or,s o$ address and wearing o$ honors and ,edals Appropriate protocols $or the involve,ent o$ indigenous peoples and other cultural Droups in events Correct use o$ national sy,0ols including $lags, anthe,s and ,ilitary salutes 8or,s o$ address $or di$$erent A%Ps and dignitaries, 0oth $or written correspondence and in oral co,,unication Protocol procedures $or di$$erent types o$ $unction including6 ! arrival procedures, including $or heads o$ govern,ent o$$icials ! introduction protocols and order o$ spea+ers ! order o$ precedence $or o$$icial guests ! seating arrange,ents .

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! 45 !
LO&% UPDATE $NO#LEDGE OF PROTOCOL ASSESSME)T CR%TER%A6 . (pportunities are identi$ied and used to update protocol +nowledge, .. 2pdated +nowledge is shared with guests and colleagues and incorporated into day!to!day wor+ing activities. C()TE)TS6 Hnowledge o$ where to source accurate in$or,ation on protocol $or speci$ic situations Hnowledge o$ protocols as speci$ied under underpinning +nowledge and s+ills. %,portance and role o$ protocol in di$$erent events and situations Hey sources o$ in$or,ation on protocol Main types o$ civic $unctions held in the Philippines Philippines ran+ing syste, including order o$ precedence, ran+s and $or,s o$ address and wearing o$ honours and ,edals Appropriate protocols $or the involve,ent o$ indigenous peoples and other cultural Droups in events Correct use o$ national sy,0ols including $lags, anthe,s and ,ilitary salutes 8or,s o$ address $or di$$erent vips and dignitaries, 0oth $or written correspondence and in oral co,,unication Protocol procedures $or di$$erent types o$ $unction including6 ! arrival procedures, including $or heads o$ govern,ent o$$icials ! introduction protocols and order o$ spea+ers ! order o$ precedence $or o$$icial guests ! seating arrange,ents

! 41 !=
! 4/ !
2)%T (8 C(MPETE)C9. .6 M(D2*E T%T*E 6
MANAGE CONTRACTORS FOR INDOOR EVENTS MANAGING CONTRACTORS FOR INDOOR EVENTS This ,odule deals with the +nowledge, s+ills, 0ehavior and ,otivations re3uired to ,anage the staging and operation o$ a ,a>or indoor event co,prising ,ultiple co,ponents. %t does not cover the high levels o$ technical e:pertise re3uired to actually provide these services, 0ut $ocuses on the +ey +nowledge and s+ills re3uired to oversee the process $ro, an organi<ational and contractor ,anage,ent perspective. This role ,ay 0e underta+en 0y a ,anager wor+ing within an event venue, 0y an e:ternal event ,anager or a co,0ination. - hours There are no entry re3uire,ents $or trainees or students wishing to enter into training on the Events Manage,ent Services )C%%% 3uali$ication.
M(D2*E DESCR%PT(R 6
6 6
S2MMAR9 (8 *EAR)%)D (2TC(MES6 2pon co,pletion o$ this ,odule the students;trainees will 0e a0le to6 *( . %denti$y event operational re3uire,ents *(.. Source contractors *(5. Monitor contractors
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LO1%
IDENTIF EVENT OPERATIONAL RE*UIREMENTS
ASSESSME)T CR%TER%A6 Event staging re3uire,ents are analy<ed 0ased on a detailed review o$ all aspects o$ the proposed event with ,ultiple co,ponents. .. An accurate su,,ary o$ staging re3uire,ents is developed $or each event co,ponent in consultation with +ey sta+eholders. 5. Sa$ety and ris+ ,anage,ent issues are incorporated into all planning docu,entation and processes.
.
C()TE)TS6 Roles and responsi0ilities o$ organi<ations involved in event staging KSuppliers o$ staging services and sources o$ in$or,ation on staging services Ris+ ,anage,ent issues to 0e considered $or +ey areas o$ event staging Hnowledge o$ ter,inology, services and +ey technology in +ey areas o$ staging including6 ! catering ! venue decoration ! audio!visual options ! sound a,pli$ication ! lighting ! rigging ! live entertain,ent ! registration areas ! display ! security ! electronic ,edia coverage o$ events ! sa$ety e3uip,ent. The +ey inclusions $or contractor 0rie$ing or speci$ication docu,ents. (rgani<ational s+ills in ter,s o$ event planning Analytical s+ills to assess ris+s associated with the staging o$ events;progra,s 2se o$ technology and e3uip,ent $or coordination o$ events;progra,s in order to assess syste,s Co,,unication s+ills to clari$y in$or,ation on procedures and syste,s $or the ,anage,ent o$ events
! 4& !

ASSESSME)T METC(DS6 Evaluation o$ the staging at an event ,anaged 0y the candidate through attendance at the event Review o$ docu,entation used to ,anage contractors prepared 0y the candidate 7uestioning o$ contractors to assess the organi<ational s+ills o$ the candidate KCase studies to assess a0ility to deter,ine staging re3uire,ents $or di$$erent events K(ral or written 3uestions to assess +nowledge o$ +ey staging services and relevant ter,inology Review o$ port$olios o$ evidence and third party wor+place reports o$ on!the!>o0 per$or,ance 0y the candidate.
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LO2% SOURCE CONTRACTORS ASSESSME)T CR%TER%A6 . Appropriate contractors are identi$ied and sourced to provide services $or the event. .. Accurate 0rie$ings or speci$ications on precise staging re3uire,ents are provided to contractors. 5. Co,plete and ti,ely 3uotations are o0tained $or the provision o$ services. 1. 7uotations are analy<ed and contractors are selected in consultation with +ey sta+eholders. /. Agree,ents are con$ir,ed with contractors in writing to include details and costs o$ all services. C()TE)TS6 Roles and responsi0ilities o$ organi<ations involved in event staging KSuppliers o$ staging services and sources o$ in$or,ation on staging services Ris+ ,anage,ent issues to 0e considered $or +ey areas o$ event staging Hnowledge o$ ter,inology, services and +ey technology in +ey areas o$ staging including6 ! catering ! venue decoration ! audio!visual options ! sound a,pli$ication ! lighting ! rigging ! live entertain,ent ! registration areas ! display ! security ! electronic ,edia coverage o$ events ! sa$ety e3uip,ent. The +ey inclusions $or contractor 0rie$ing or speci$ication docu,ents. (rgani<ational s+ills in ter,s o$ event planning Analytical s+ills to assess ris+s associated with the staging o$ events;progra,s 2se o$ technology and e3uip,ent $or coordination o$ events;progra,s in order to assess syste,s Co,,unication s+ills to clari$y in$or,ation on procedures and syste,s $or the ,anage,ent o$ events
! 44 !

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LO&% MONITOR CONTRACTORS ASSESSME)T CR%TER%A6 . Progress, including sa$ety issues, is ,onitored at regular intervals through ongoing liaison with contractors and other sta+eholders. .. The need $or ad>ust,ents is identi$ied and appropriate changes are organi<ed with con$ir,ation in writing. 5. Ad>ust,ents are negotiated to ,aintain the integrity and 3uality o$ the event. 1. ?o+ co,pleted is evaluated against event re3uire,ents and ti,e schedules and appropriate action is ta+en to address delays. C()TE)TS6 Roles and responsi0ilities o$ organi<ations involved in event staging KSuppliers o$ staging services and sources o$ in$or,ation on staging services Ris+ ,anage,ent issues to 0e considered $or +ey areas o$ event staging Hnowledge o$ ter,inology, services and +ey technology in +ey areas o$ staging including6 ! catering ! venue decoration ! audio!visual options ! sound a,pli$ication ! lighting ! rigging ! live entertain,ent ! registration areas ! display ! security ! electronic ,edia coverage o$ events ! sa$ety e3uip,ent. The +ey inclusions $or contractor 0rie$ing or speci$ication docu,ents. (rgani<ational s+ills in ter,s o$ event planning Analytical s+ills to assess ris+s associated with the staging o$ events;progra,s 2se o$ technology and e3uip,ent $or coordination o$ events;progra,s in order to assess syste,s Co,,unication s+ills to clari$y in$or,ation on procedures and syste,s $or the ,anage,ent o$ events
! ' !

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CBC Events Management NC III

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CBC Events Management NC III

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COMPETENCY-BASED CURRICULUM

EVENTS MANAGEMENT NC III

C#C Events Manage,ent )C %%%

. *ead wor+place co,,unication

. *eading wor+place co,,unication

.. *ead s,all tea,

.. *eading s,all tea,

5. . 5. .. 5. .5 1. . 1. .. 1. .5 /. . /. .. /. .5 ". . ". .. ". .5

C#C Events Manage,ent )C %%%

. Roster sta$$ .. Control and order stoc+

Rostering sta$$ Controlling and ordering stoc+

5. Train s,all groups

Training s,all groups

1. Esta0lish and conduct 0usiness relationships

Esta0lishing and conducting 0usiness relationships

" hours " hours

. Plan and develop event proposal or 0id

.. Develop an event concept 5. Develop an event progra,

1. Select event venue and site

Selecting event venue and site

C#C Events Manage,ent )C %%%

/. Develop and update event industry +nowledge

Developing and updating event industry +nowledge

". Provide on!site ". event ,anage,ent services

Providing on! site event ,anage,ent services

&. Develop and update +nowledge on protocol

Developing and updating +nowledge on protocol

-. Manage contractors $or indoor events

Managing contractors $or indoor events

C#C Events Manage,ent )C %%%

C#C Events Manage,ent )C %%%

C#C Events Manage,ent )C %%%

2)%T (8 C(MPETE)C9 6 M(D2*E T%T*E 6

C#C Events Manage,ent )C %%%

C()TE)TS6 Method o$ co,,unication Co,,unication s+ills Co,,unication tools 7uestioning techni3ues

METC(D(*(D%ES6 Discussion Role play #rainstor,ing

ASSESSME)T METC(DS6 Direct o0servation %nterview

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 Discussion Role play #rainstor,ing

ASSESSME)T METC(DS6 Direct o0servation %nterview

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 Discussion Role play #rainstor,ing

ASSESSME)T METC(DS6 Direct o0servation %nterview

C#C Events Manage,ent )C %%%

2)%T (8 C(MPETE)C9 6 M(D2*E T%T*E 6

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 Traditional;lecture De,onstration Case studies

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 Traditional;lecture De,onstration

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 Traditional;lecture De,onstration Case studies

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 Traditional;lecture De,onstration Modular

ASSESSME)T METC(DS6 ?ritten e:a,ination Direct o0servation

C#C Events Manage,ent )C %%%

2)%T (8 C(MPETE)C9 6 M(D2*E T%T*E 6

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 *ecturette Role playing practical e:ercises

C#C Events Manage,ent )C %%%

METC(D(*(D%ES6 *ecturette Role playing practical e:ercises

ASSESSME)T METC(DS6 ?ritten test; 3uestioning De,onstration

C#C Events Manage,ent )C %%%

C()TE)TS6 Procedure in docu,enting negotiations Managing in$or,ation 8iling docu,ents

METC(D(*(D%ES6 *ecturette Role playing practical e:ercises

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

METC(D((D%ES6 ecturette Role playing practical e:ercises

METC(D((D%ES6 ecturette Role playing practical e:ercises

METC(D((D%ES6 ecturette Role playing practical e:ercises

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

METC(D((D%ES6 ecturette Sel$!paced instruction Droup discussion

METC(D((D%ES6 ecturette Sel$!paced instruction Droup discussion Practical wor+ approach

METC(D((D%ES6 ecturette Sel$!paced instruction Droup discussion Research study

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

METC(D((D%ES6 ecturette Sel$!paced instruction Droup discussion 8il, showing

METC(D((D%ES6 ecturette Sel$!paced instruction Droup discussion 8il, showing

METC(D((D%ES6 ecturette Sel$!paced instruction Droup discussion 8il, showing

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

METC(D((D%ES6 ecture Droup discussion Case study

METC(D((D%ES6 ecture Si,ulation Droup discussion

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

METC(D((D%ES6 ecture;discussion Role!play Si,ulation

METC(D((D%ES6 ecture!discussion Role!play Si,ulation

METC(D((D%ES6 ecture!discussion Role!play Si,ulation

METC(D((D%ES6 ecture!discussion Role!play Si,ulation

METC(D((D%ES6 ecture!discussion Role!play Si,ulation

2)%T (8 C(MPETE)C9 6 M(D2E T%TE 6

METC(D((D%ES6 ecture!discussion Role!play Si,ulation

METC(D((D%ES6 ecture!discussion Role!play;group training activities and e:ercises Si,ulation

METC(D((D%ES6 ecture!discussion Role!play;si,ulation Case studies