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Patrick Haworth 6717 S 78th East Ave Tulsa, OK 918-812-9929

OBJECTIVE:

To obtain a position where I would be utilizing my knowledge, skills and education to


meet and exceed the department's and company's goals. I am a team player; teamwork is
very important to me. I am willing to train to expand my knowledge within a company
and grow. It is my strong belief that one should be proactive in their work. When acting
in a managerial role, my management style is to incentivize all team members to work
proactively as a team, mainly through the use of measurable goals.

WORK HISTORY:
May 2009-July 2002, Robert Half International Management Resources Inc. Tulsa,
OK
Assistant to IT Administrator/IT Technician

Provide IT support for Hillcrest Hospital and Utica Park Clinics. Wipe Harddrives with
DBAN and upgrade systems using Symantec Ghost to retain user’s data during
equipment upgrade.
Assist IT Administrator for Oklahoma Oncology, Inc. while going through upgrade of
database, network, and telephone system.
General IT Support and Troubleshooting for nearly 100 users at 4 locations.
Use VNC Remote Server.
Assist with troubleshooting MS Server 2003 issues.
Uninstall, Install, and Upgrade programs.
Grant Permissions in new database.

August 2000-September2002, September 2004-December 2008 Decision One,


Inc./Alorica, Inc. Tulsa, OK
Technical Support/Help Desk/Trainer for 13 different accounts including
SprintPCS, Assurant, NAPA, Celgene, 11 Wireless, and OLDE

Provide inbound support for users and administrators for the accounts
Ticket Management with accurate documentation of technical procedures
Walk users through troubleshooting to resolve issues and replacement and testing of
hardware, peripherals, and network devices
Walk users thru set up of accounts and other functions
Reset credentials using Remote Desktop
Cisco VPN Client Support
Wireless Networking Support mostly using Nomadix Networking Servers
Assist users of RAID with troubleshooting and repairing systems
Used Norton (Symantec) Ghost for retaining settings during system upgrade
replacements
Take over calls in which a Supervisor was requested
Author and implement Training program for Technicians
Train in classroom and lab settings for cellular phone network theory and troubleshooting
Conduct QA Assessments and provide feedback to Technicians
Participate in regular QA Calibration meetings
Maintain attendance and performance records of trainees
Conduct appropriate counseling of trainees

January 2004-August 2004 Shadow Mountain Behavioral Health Systems Tulsa, OK


Mental Health Therapist

Work with children in Psychiatric Hospital of 108 beds ranging from 4-17 years of age
Coach in Activities in Daily Living
Recognize, prevent, and resolve situations that are harmful or potentially harmful for
patients or staff
Keep watch records and record patient interactions and behaviors in patient’s records

October 2002-October 2003 Cox Communications


Customer Accounts Service Representative 2

Adjust accounts accordingly for billing issues


Maintain monthly sales goals
Resolve technical issues

August 1998-August 2000 West Teleservices Tulsa, Ok


Technical Support Technician/Helpdesk on DirecTV Account

Troubleshoot and resolve technical issues for end users of DirecTV


Manage Floor Podium
Take over supervisor-requested calls.
Work Tier 2 Desk and Premium Services Line-group

January 1998-July 1998 DMV Trucking, Ardmore, OK


Assistant Manager/OTR Truck Driver

Assist with trucking company’s start-up


Develop new accounts
Drive tractor-trailer making deliveries throughout US
Maintain accurate records and logs

December 1996–December 1997 Princeton Daily Clarion and Oakland City Journal,
Princeton, IN
Circulation Director

Direct 6 employees and 54 independent contractors in marketing and delivery of


newspaper
Serve as Coordinator of Newspaper In Education (NIE) program for local school systems
August 1995-November 1996 The Anniston Star, Anniston, AL
Circulation Sales Manager

Plan, organize, and execute marketing strategy for newspaper circulation department
Teach 2 Total Quality Customer Care Training classes weekly
Create and submit sales reports
Convert single copy sales routes from employee run to independent contractor
Purchase promotional goods and services
Contract with individuals for Kiosk Sales, Canvassing Sales, Telemarketing Sales, and
Hawking Sales
Author and implement sales contests for employees and contractors.

January 1995-August 1995 Fleet Services Corporation, Inc. Utica, NY


Customer Service Representative

Assist banking customers with several different types of investments and accounts
Remain updated on extensive banking laws for inbound call center of largest bank in the
Northeast

1991-1995 US Air Force Reserve, Griffiss AFB, Rome, NY, IL, TX, MD
Mental Health Services Therapist

Several Employers, Buffalo, NY and Rome, NY


Salesman

Work in Air Force Out-Patient Clinics and In-Patient Wards for patients with various
mental illnesses and substance addictions. Honorable Discharge

1986-1991 US Air Force, TX, CO, CA, Guam, HI, Australia, NY


Defensive Fire Control Systems (DFCS) Technician

Work as Avionics Technology Specialist


Inspect, maintain, troubleshoot, repair, ready, and modify DFCS of B-52G Heavy
Bombers
DFCS consisted of electronics, computers, servo systems, and radar systems
Serve 1 year as shift supervisor, 1 year as safety NCO, and as DFCS Shop Chief at
Griffiss AFB, Rome, NY during Operations Desert Shield/Storm
Ensure high quality and high volume of repaired parts
Ensure continuity of highly effective training program
Awarded Air Force Outstanding Unit Award Medal
Base Honor Guard Team Member at Andersen AFB, Guam
Honorable Discharge

1984-1986 Okmulgee Daily Times, Okmulgee, OK


Sports Writer/Photographer
Cover county-area high school sports and the University of Tulsa football games
Write dead-lined stories
On-field/court photography

EDUCATION:
2006 COMPTIA A+ Certification, Hardware Course,
SkilSoft Online Training

1995-1996 Telecommunications and Micro-Computer Applications,


Ayers State Technical College, Anniston, AL

1994-1994 Mental Health Services Specialist,


Sheppard Technical Training Center, Sheppard AFB, TX (Internship at Malcolm Growe
Hospital , Andrews AFB, MD)

1989-1989 Non-Commissioned Officer (NCO) Military Leadership Course,


NCO Preparatory School, Andersen AFB, Guam

1988-1988 General Courses


University of Maryland - Pacific Extension, Andersen AFB, Guam

1986-1988 DFCS ASG-15 Apprentice, Mechanic, and Technician Courses,


Lowry Technical Training Center, Lowry AFB, CO; Sheppard Technical Training Center
- Field Training Detachment (FTD) 514, Castle AFB, CA

1982-1986 High School Diploma, Beggs HS, Beggs, OK

COMPUTER SKILLS:
Microsoft Windows 98/2000/ME/XP/Vista, Microsoft Office Suite, Quick Books,
Quicken, Lotus, 10 key, AS400 Networking and other in-house software programs,
RAID, Solaris, Mac OS, Remote Desktop, Single Sign On, Nomadix, Visual Basic
Macros, Currently studying for COMPTIA A+ Computer Certification

Fluent Languages: English with exposure to and ability to learn German, Vietnamese,
and Spanish

References furnished upon request