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Definition of Outsourcing
Outsourcing is the subcontracting of an overseas company to perform services such as customer service, back-office tasks like accounting, technical support, programming, virtual assistance and more. In recent times, the terms has been most commonly used for technology related initiatives such as handing over the IT help-desk to a third-party
The increasing quality of foreign employers seeking services in the Philippines simply proves how capable the Filipinos are in delivering high-quality services almost equal to what employers get from their local employees, ONLY CHEAPER.
Business process outsourcing jobs are selling like hotcake in the Philippines. This is the best option for yuppies or fresh graduates who havent had the luck yet in finding a job in line with their bachelors degree. Although many people are not looking highly at people who work in a call center industry, still many say that a job in this field is no easy.
Applying in a call center job doesnt mean that you dont need to have skills packed with you. Heres the truth, in a call center company, often times, youre going to need a lot of skills, especially in the field of advertising and marketing. Besides, interviewers in this kind of company are strict and choosy in picking the potential call center agent. If you have plans in getting into this field of profession, you better pass your interview with flying colors.
1.Tell me something about yourself. 2.What do your colleagues say about you? 3. Why did you apply in this firm? 4. What is your philosophy towards work? 5. What is your edge?
BPO IN THE PHILLIPINES: GOOD FOR BOTH U.S. AND PHIL. ECONOMY
1. Employers can offer more competitive wages in the Filipino market.
The cost of recruiting, hiring and training a Filipino call virtual assistant is significantly less than the resources needed to accomplish the task domestically. A company that engages in a business process outsourcing relationship in the Philippines can offer more competitive wages than other local industries. This makes it easy to attract and retain top talent while still saving on HR costs. It also fortifies the Filipino economy and creates more new jobs in urban centers.
BPO IN THE PHILLIPINES: GOOD FOR BOTH U.S. AND PHIL. ECONOMY
2. Opportunities for Filipino employees to get on a promising career track abound.
Companies developing business process outsourcing relationships in the Philippines are an attractive solution for new college graduates and individuals looking for a career change. In addition, the BPO industry pays more than other sectors.
BPO IN THE PHILLIPINES: GOOD FOR BOTH U.S. AND PHIL. ECONOMY
2. Opportunities for Filipino employees to get on a promising career track abound.
For example, a nurse who becomes a BPO transcriptionist will make up to P22,500 a month in contrast to only P10,000 in a hospital job. Potential candidates for hire with business process outsourcing companies enjoy the opportunity to get on-the-job training, personal and professional development, and a chance to move up the corporate ladder in a burgeoning industry. This results in satisfied, long-term employees who consistently go above and beyond the call of duty.
BPOs are not just a source of income. They can actually contribute to your personal and professional growth. BPO services are international entities. One is exposed to different situations and people, giving the individual the chance to gain the experience Agents can get promoted in 2-3 months to team leaders if they are hardworking
Various fields in BPOs: IT and Programming, 2) Accounting and Finance, 3) Business Development, 4) Human Resources, 5) Production and 6) Quality Management. BPO offices offer a wide range of training programs for their employees. Help individuals develop skills not only for the workplace but for everywhere else.
Schedules are not flexible. Most BPOs have to work graveyard shifts. Thus, have to adjust whole lifestyle completely (less time with family & friends) Stressful environment leads to anxiety- work under pressure, meet certain # of clients, calls, resolve cases, etc. - One gets exposed to junk food and poor diet (24-hour stores, bars and QSR restaurants are the only options when one craves for something to eat)
Graveyard shifts lead to health problems in some cases (weight loss/gain due to change in eating & sleeping habits) -UTI cases (A 10 min. break allows an agent to do all the things he needs to do like urinating. However, having this 10 min. job interval every few hours is not enough for a typical employee)