Management Dev't Process EMI

II. Problem Rule Assumption

Breaking assumptions involved discarding assumptions that underlies the existing old system. In so doing, we
started with the process problems which we collected from customers and stakeholders needs & expectations.
We then discovered the specific rule responsible for instigating the problem. We also searched the assumptions
behind the rules that help propagate drawbacks in the performance of the process. Finally, the reviewed the false
assumptions arising the rule and justified them nature so that while redesigning we could start with free without
any annihilating rules.

No. Problems Rules Assumptions Breaking Assumptions

1 No need based management • Need assessment do not • Our services are
development service in most • Our mandate is to fulfill the needs of the
be conducted whenever demanded by the
cases customers so that quality is top priority
there is demand customer
• Doing need analysis creates loyal
customers
• You can get clients need through NA
• Customers need changes constantly

• We know what • You can get clients need through NA

customers need • Customers need changes constantly and
• Our existing services are our services should be adaptable to
capable of solving customers need
customers problems • Customers will tell you their real needs
• One size doesn't fit all
• No survival if our service is not demand
driven

Redesigning problem rule assumption 2

 Management Dev't Process
No. Problems
2 Outdated material and
limited materials
3 Absence of Monitoring and
Evaluation (Impact
assessment and coaching )
Redesigning problem rule assumption
Rules Assumptions
• provide service with • still we are providing
previously prepared something better
material • client should accept
what
• we provide
• It is not our priority
• No new things will
happen
• they can implement by
• our contract is only until themselves
delivery of the service • its time taking
• limited capacity in terms
of : cost, time and
skilled human resource
EMI
Breaking Assumptions
• The demand of the customers varies with
time
• Knowledge should be updated as it changes
with time
• Yesterday is not the solution for today
• Customers have their own preference and
demand
• Customers can reject what we provide
• Monitoring and Evaluation is a means as
well our responsibility to bring
management development
3
 Management Dev't Process EMI

No. Problems Rules Assumptions Breaking Assumptions

• management • customers need other management
4 Limited interventions • EMI should provide development can only development services
(management development short term trainings and come through short term • There are other management development
service composition and process consultancy training and process service areas such as executive
diversification) services consultancy development, MBA, management
• It is not our mission to contract....
provide other • Our mandate permits us
management
development services

• Follow the policy • The existing service • Customers need other service areas
direction areas can solve • The current areas do not solve all
• stick with the usual way management management development problems
of doing business development problems • We can involve in other service areas as
• Believing that the far as they help organizational
stakeholder prohibits us transformation
from involving in other
areas

5 Absence of strong customer • We can manage • No critical complaint in • Customers may have complaints in the
relationship and poor customer relationship the service future. Therefore the mechanism should be
complaint handling and complaint through • Customers are rational established for our service improvement.
suggestion box and end and feel free to express • Customer complaints are source of service
of service evaluation their feelings development
• Good service is
provided

6 Poor target group selection • Target groups are • Trainees of the same • Customers of the same managerial level
in terms of sectoral and segregated in terms of level will have the same can have different educational background
educational background their managerial level educational background
• Accept all registered • Customization is required
trainees • One solution will be a • Level of education matters for transfer of
solution for all learning
Redesigning problem rule assumption 4
 Management Dev't Process EMI

No. Problems Rules Assumptions Breaking Assumptions

7 Lack of management • They are tasted • What others tasted • Customization is required
development service somewhere else/abroad works for our case • Our situation may be different
customization with • One size does not fit all
indigenous knowledge
(tested & practiced service)
• Customers should wait • Customer don’t have • Customers may have other alternatives to
8 Lack of timely responses for our response other alternatives go
• Consultants should be • Consultants might have • We should have individual based plan to
asked for their another engagement identify the consultants schedule
willingness

9 Program cancellation and • Breakeven number • The cost will not be • We can provide the service even for a
frequent postponement should be attained covered with few single customer through different medias
• Postpone when facilities number of customers (mechanisms)
are full / unavailable
• No alternative facilities • There are several alternatives to the
are sought customer

Redesigning problem rule assumption 5