Lesson 10: IT Project and Program Management

Exam Review

Pre-Assessment Questions
1. What is scope creep? Scope creep refers to gradual increases in project scope that add up over time. Scope creep can undermine the success of a project if left unchecked.

Pre-Assessment Questions
2. Why do the executing phase and the controlling phase of a project usually overlap? During the executing phase of a project, project work is performed (executed). During the controlling phase, progress of the work is monitored and corrective actions are taken as needed (controlled). At the start of the executing phase, you coordinate people and other resources to carry out the project plan. As work progresses, you enter the controlling phase as you delegate or reassign tasks and resolve conflicts as necessary.

Pre-Assessment Questions
3. What is the project triangle? a. The relationships among project scope, time and money. b. The relationships among the planning, executing and controlling phases of project management. c. The relationships among project tasks, resources and assignments. d. The relationships among the planning skills, organizational skills and communication skills needed by good project managers

Lesson Review Questions

1. Define project management. Project management is the practice of applying skills and processes to activities in order to meet deadlines and achieve desired results.

Lesson Review Questions

2. What is the term for a unit of work that must be accomplished during the course of a project? A task.

Lesson Review Questions

3. What is the term for a person or group that has an interest in the outcome of a project and can affect its results? A stakeholder.

Lesson Review Questions

4. How does the customer participate in the closing phase of a project? During the closing phase of a project, the customer has the opportunity to evaluate and test the product, and formalize acceptance of it. If the product does not meet expectations, the customer can reject the product and request modifications before granting final approval. If the product is approved, it can be implemented.

Lesson Review Questions

5. Name some responsibilities that an IT professional has when working on a project that affects other departments in an organization. IT professionals have the responsibility to provide services and products in a timely, cost-effective, secure manner that satisfies customer needs without compromising the integrity or security of the data or processes with which they work. They also have the responsibility to plan service and product installations, and to conduct training in a manner that minimizes workflow interruption and hardware or network downtime.