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INSTALLATION GUIDE
TABLE OF CONTENTS
INSTALLING ADVANCE .......................................................................................................................................7
SYSTEM REQUIREMENTS ................................................................................................................................................. 8 Minimal system requirements............................................................................................................................. 8 Recommended system requirements ................................................................................................................ 9 DISTRIBUTION ................................................................................................................................................................. 9 LICENSE ......................................................................................................................................................................... 9 ADDITIONAL REQUIREMENTS FOR A SUCCESSFUL INSTALLATION....................................................................................... 10 INSTALLATION ............................................................................................................................................................... 10 Installation process........................................................................................................................................... 10 Adding another Advance application................................................................................................................ 13 Uninstalling a GRAITEC Advance product....................................................................................................... 13
INSTALLATION GUIDE
TROUBLESHOOTING ......................................................................................................................................................42 Failed to update the license for a previous version..........................................................................................42 No more licenses available for the Serial Number and Activation Code you entered......................................42 Invalid Serial Number and Activation Code......................................................................................................42 The connection with the GRAITEC license server has failed...........................................................................43 The wizard asks for the server name on each connection...............................................................................43 The license expired ..........................................................................................................................................43 Only deployed entitlement line item can be fulfilled .........................................................................................44 Failed to update the server license ..................................................................................................................44 Failed to update the standalone license...........................................................................................................44 Failed to update the license offline...................................................................................................................45 The xml file has an unknown format.................................................................................................................45 The License Utility Tool could not send the e-mail automatically.....................................................................45 The license is invalid ........................................................................................................................................46 Server license return not allowed .....................................................................................................................46 Cannot recall where the license was installed..................................................................................................47 Version of License Server is too old.................................................................................................................48 Cannot perform support action on inactive fulfillment record ...........................................................................48 Cannot use the license after replacing the hard disk .......................................................................................48 Advance is no longer able to associate the license with this computer ...........................................................49
APPENDIX ....................................................................................................................................................... 55
Specific error codes for hardware-linked licenses............................................................................................56
GLOSSARY ..................................................................................................................................................... 59
Installing Advance
Read this installation guide carefully. For additional information on individual topics, contact your local dealer or GRAITEC support.
INSTALLATION GUIDE
System requirements
Due to the wide variety of projects handled by GRAITEC users, it is difficult to suggest a unique system configuration that fits all cases. The minimal requirements described below allow the software to run under acceptable conditions for average sized projects. This might not be enough for handling all projects in the best conditions. For any questions or any issue regarding system requirements, please contact GRAITEC.