ATTITUDES OF CONSUMERS TOWARDS SUPER SHOP QUESTIONNAIRE Participants can choose not to answer any individual question or all

of the questions. We encourage your participation in this research since your views are important. Whatever information you provide will be kept strictly confidential and will only be used for academic purposes.

Name of the participant . Cell no: ..

Signature Date ...

Attitudes of respondent
Please put a

in the corresponding

1. Environment in a super shop is attractive and provides enough space for shopping. Agree Disagree 2. Super shops provide the desired service right at the first time. Do you agree? Yes No 3. Materials provided with the super shop service like shopping bags, catalogs are visually appealing.
Strongly Agree

Agree

Neutral Disagree

Strongly Disagree for you to

4. A super shops arrangements of products make it find what you need.

5. Super shops keep a large stock of products and you get -------------- you need. All of the products Almost all of the products Few of the products

6. Products available in super shops are of ---------------- quality.

Very good Good Average Bad Very bad

7. Products available in the super shop are reasonable in price.

Strongly Agree

Agree

Neutral Disagree

Strongly Disagree

8. Sales people in the super shop make it easier for you to find what you need.
Strongly Agree

Agree

Neutral Disagree

Strongly Disagree

9. Sales people are well-trained and have the ability to meet customers query. Do you agree? Yes No 10. I do shopping in the super shop by --------- Cash Credit card Installment 11. Super shops --------- the returns or exchanges of products. Allow Allow with conditions Do not allow 12. Describe your feelings about shopping in the super shop. .